3
Reporting
Business day reports
Open-Pre-Auth report
This report shows open pre-authorizations by card type and operator ID.
1. Press the OK key Reports Open-Pre-Auth.
2. Determine how you wish to access the report: Print or Display.
3. Determine how you want to sort the information: Date/Time, Invoice #, or Card Type.
Customizing the day close report
The Open Pre-Auth Report can be enabled or disabled for automatic printing during the Day Close transaction.
To do this, you must contact the TD Merchant Solutions Help Desk at 18003631163.
Coniguration
There are no options for pre-authorizations that you can enable via the terminal’s control panel. Please call the
TD Merchant Solutions Help Desk to do the following:
• enable pre-authorizations and display pre-authorizationson yout terminal
• password protect the following: opening pre-authorizaitons, completing pre-authorizations, and
accessing the the Open-Pre-Auth Report
• change the number of days that a pre-authorizaiton can remain open befor eit must be closed
(default is 5 days)
Troubleshooting
Error Codes Explanation Action Required
Amount exceeds card balance If a pre-paid card is used for a
pre-authorization and the amount on it
is insuicient to cover the entire
amount.
Customer must use a dierent
payment method.
Exceeds amount authorized Displays if Pre-Authorization
Completion amount exceeds the
original pre-authorized amount.
Enter an amount that is equal to or
less than the original pre-authorized
amount.
Pre-auth limit reached.
Post or Void pre-auths to
open more
You have reached the maximum of
100 open pre-authorizations.
Complete or void and existing
pre-authorization to make room.
Pre-auth existing A function has been attempted that
requires pre-authorizations must be
closed such as entering demo mode
or changing a parameter.
Delete the open pre-authorization or
perform a Pre-auth Completion.
