Symantec Shelf NetBackup 5220 Manual de funcionamiento

NetBackup 5220 and Symantec Storage

Shelf™

Maintenance Guide

Release 2.0

NetBackup 5220 and Symantec Storage Shelf™:

Maintenance Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Last updated: June 10, 2011.

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example, the Technical Support group works with Product Engineering and

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updates.

Symantec’s support offerings include the following:

A range of support options that give you the flexibility to select the right

amount of service for any size organization

Telephone and/or Web-based support that provides rapid response and

up-to-the-minute information

Upgrade assurance that delivers software upgrades

Global support purchased on a regional business hours or 24 hours a day, 7

days a week basis

Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our Web site at

the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be at

the computer on which the problem occurred, in case it is necessary to replicate the

problem.

When you contact Technical Support, please have the following information

available:

Product release level

Hardware information

Available memory, disk space, and NIC information

Operating system

Version and patch level

Network topology

Router, gateway, and IP address information

Problem description:

Error messages and log files

Troubleshooting that was performed before contacting Symantec

Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

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Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

Questions regarding product licensing or serialization

Product registration updates, such as address or name changes

General product information (features, language availability, local dealers)

Latest information about product updates and upgrades

Information about upgrade assurance and support contracts

Information about the Symantec Buying Programs

Advice about Symantec's technical support options

Nontechnical presales questions

Issues that are related to CD-ROMs or manuals

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contact the support agreement administration team for your region as follows:

Asia-Pacific and Japan [email protected]

Europe, Middle-East, and Africa [email protected]

North America and Latin America supportsolutions@symantec.com

Contents

Figures........................................................................................................................................ 8

Tables......................................................................................................................................... 8

Chapter 1 About this guide................................................................................. 9

Introducing this guide ............................................................................................................. 9

Product version ......................................................................................................................... 9

Intended audience ..................................................................................................................... 9

Product documentation ......................................................................................................... 10

NetBackup 5220 and Symantec Storage Shelf documents ................................... 10

NetBackup 5200 Series documentation .................................................................... 10

Chapter 2 Safety information ........................................................................... 12

Symbol conventions................................................................................................................ 12

Identifier conventions ............................................................................................................ 13

Electrical safety .......................................................................................................................14

High voltage precautions ............................................................................................. 14

Power cable ..................................................................................................................... 15

Electrostatic discharge (ESD)..................................................................................... 15

Short-circuit protection................................................................................................16

Batteries .................................................................................................................................... 16

Lasers......................................................................................................................................... 17

Personnel injuries .......................................................................................................... 17

Device damage................................................................................................................17

Use of optical fiber.................................................................................................................. 18

Cleaning optical connectors and optical ports ........................................................ 18

Replacing optical fibers ................................................................................................ 18

Power on work ........................................................................................................................ 18

Power on/off ................................................................................................................... 19

Troubleshooting............................................................................................................. 20

Additional safety precautions...............................................................................................21

Lifting heavy objects .....................................................................................................21

Chapter 3 Chapter 3 Basic maintenance .......................................................... 22

Maintenance reasons.............................................................................................................. 22

Maintenance requirements and timeframes...................................................................... 23

NetBackup 5220 maintenance..................................................................................... 23

Symantec Storage Shelf maintenance........................................................................ 24

Tools .......................................................................................................................................... 25

Chapter 4 Chapter 4 General equipment maintenance.................................... 26

Environmental requirements............................................................................................... 26

Equipment room specifications .................................................................................. 27

Rack cabinet specifications .......................................................................................... 28

General rack maintenance ........................................................................................... 29

Multimeter procedure - optional................................................................................ 29

Hot-swappable and non-hot-swappable components..................................................... 30

Checking the NetBackup 5220 ............................................................................................ 30

NetBackup 5220 front and rear panels ..................................................................... 30

Bezel.................................................................................................................................. 31

NetBackup 5220 AC power connections .................................................................. 31

Checking the Symantec Storage Shelf ............................................................................... 31

Symantec Storage Shelf front and rear panels........................................................ 32

Symantec Storage Shelf AC power connections..................................................... 33

Chapter 5 Chapter 5 LED status indicators ....................................................... 34

NetBackup 5220 LEDs.......................................................................................................... 34

Mainboard LEDs ........................................................................................................... 34

Control panel LEDs...................................................................................................... 35

2-Port 8Gb FC HBA LEDs......................................................................................... 36

4-Port GE NIC LEDs .................................................................................................. 37

2-Port 10GE NIC LEDs.............................................................................................. 39

Symantec Storage Shelf LEDs............................................................................................. 40

Disk module and device LEDs ................................................................................... 40

I/O module LEDs ......................................................................................................... 41

Power module LED....................................................................................................... 44

Chapter 6 Chapter 6 NetBackup 5220 monitoring interfaces........................... 45

Administrative Web UI ........................................................................................................ 45

Supported browsers....................................................................................................... 45

Where to find information........................................................................................... 45

Call Home feature.......................................................................................................... 46

NetBackup appliance shell menu......................................................................................... 48

Troubleshooting ..................................................................................................................... 49

Chapter 7 Chapter 7 Maintenance logs ........................................................... 50

Electronic maintenance logs ................................................................................................ 50

Paper maintenance logs......................................................................................................... 50

8 Contents

Figures

NetBackup 5220 front panel .....................................................................................................................................30

NetBackup 5220 rear panel.......................................................................................................................................31

AC power cable connections of the NetBackup 5220 (rear view) ....................................................................31

Symantec Storage Shelf front panel ........................................................................................................................32

Symantec Storage Shelf rear panel..........................................................................................................................32

AC power cable connections of the Symantec Storage Shelf (rear view) .......................................................33

NetBackup 5220 mainboard LEDs..........................................................................................................................34

NetBackup 5220 2-port 8Gb FC HBA ...................................................................................................................37

NetBackup 5220 4-port GE NIC.............................................................................................................................38

NetBackup 5220 2-port 10GE NIC ........................................................................................................................39

Symantec Storage Shelf front panel LEDs............................................................................................................40

I/O module LEDs .......................................................................................................................................................42

Symantec Storage Shelf power module LED........................................................................................................44

Basic text log (example).............................................................................................................................................50

Tables

NetBackup 5220 and Symantec Storage Shelf documentation set...................................................................10

Warning symbols ........................................................................................................................................................12

Warning and safety identifiers.................................................................................................................................13

NetBackup 5220 routine requirements and timeframes.....................................................................................23

Symantec Storage Shelf routine requirements and timeframes........................................................................24

Maintenance tools .......................................................................................................................................................25

Environmental room specifications.........................................................................................................................27

Environmental rack cabinet specifications ............................................................................................................28

2-port 8Gb FC HBA LED descriptions .................................................................................................................37

4-port GE NIC LED descriptions...........................................................................................................................38

2-port 10GE NIC LED descriptions ......................................................................................................................39

Disk module LED indications ..................................................................................................................................40

Device LED indications.............................................................................................................................................41

Symantec Storage Shelf power supply LED indications....................................................................................44

Hardware failure reporting from Call Home ........................................................................................................47

Maintenance log ..........................................................................................................................................................51

Chapter 1

About this guide

Introducing this guide

This document describes maintenance of the NetBackup 5220 and Symantec Storage

Shelf.

General, common guidelines regarding site and equipment room requirements are

available as needed.

Product version

The following table lists the product version related to this document.

Product Name Product Version

NetBackup 5220 2.0

Symantec Storage Shelf 2.0

Intended audience

This document is intended for:

Network monitoring engineers

System maintenance engineers

Field maintenance engineers

10 About this guide

Product documentation

NetBackup 5220 and Symantec Storage Shelf documents

The six documents listed below are specific to the NetBackup 5220 appliance and the

Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200

(52xx) Series documentation, listed in the next section.

NetBackup 5220 and Symantec Storage Shelf documentation set

Document

Product Description

Hardware Installation Guide

Hardware Troubleshooting Guide

Software Troubleshooting Guide

Safety Guide

Maintenance Guide

NetBackup 5200 Series documentation

The NetBackup 5200 Series documentation has comprehensive software

information. Features in the 5200 series documents may not be exactly the same as

those in the NetBackup 5220 and Symantec Storage Shelf but these documents

provide details, background information and usage scenarios.

Go to http://www.symantec.com/docs/DOC2792

NetBackup 5200 Series Administrator’s Guide

to download 5200 series

documents.

This document contains the following types of information:

Deployment information

Administering your appliance

Monitoring information

Otros manuales para Shelf NetBackup 5220

Tabla de contenidos

Otros manuales de Hardware de red de Symantec

Symantec

Symantec EDR S550 Manual de usuario

Symantec

Symantec S450 Series Manual de instalación y funcionamiento

Symantec

Symantec NetBackup 5200 Series Especificaciones técnicas

Symantec

Symantec SV2800 Manual de instalación y funcionamiento

Symantec

Symantec NetBackup 5020 Instrucciones de uso

Symantec

Symantec SIEM 9700 Series Manual de usuario

Symantec

Symantec CAS-S200 Manual de usuario

Symantec

Symantec S550 Series Manual de instalación y funcionamiento

Symantec

Symantec SSL Visibility SV800 Manual de usuario

Symantec

Symantec SG-S200 Manual de usuario

Symantec

Symantec CAS S200 Manual de usuario

Symantec

Symantec SIEM 9700 Series Manual

Symantec

Symantec PacketShaper PS-S200 Manual de usuario

Symantec

Symantec Shelf NetBackup 5220 Manual de instalación y funcionamiento

Symantec

Symantec NetBackup 5000 Instrucciones de uso

Symantec

Symantec NetBackup 5200 Series Manual de usuario

Symantec

Symantec RP-S500 Manual de usuario

Symantec

Symantec S450 Series Manual de instalación y funcionamiento

Symantec

Symantec SV1800 Series Manual de instalación y funcionamiento

Symantec

Symantec S200 Series Manual de instalación y funcionamiento

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