Suresafe Guardian Manual de usuario
1
User Guide
www.personalalarms.org
2
Contents
3What you will need
4Get to know your device
5Main features
6Get connected
7Register your device
8Set-up your device
9Connect through WIFI
10 How to make a test call
11 Attaching the SOS Button
13 Download the app
14 App plan options
16 Overview of app dashboard
17 Set up I’m okay alerts
Customer Service
Tel: 0800 112 3201
Email: info@personalalarms.org
www.personalalarms.org
2
18 Basic base unit
19 Pendant button operations
20 Base unit button operations
21 Pairing additional pendants
22 Audio Announcements
23 Things you need to know
24 Cleaning & disposal
25 Resetting
26 Understanding the LCD icons
27 Hardware specication
28 Troubleshooting
29 Disclaimer
31 EU declaration
For a larger copy of this
guide, download our Digital
version here:
www.personalalarms.org/
user-guides
3
Thanks for your
recent purchase!
Note: This device needs the internet.
Please do not connect your device to the
Internet just yet, you will need to register it rst.
Make sure you follow the steps in order when
setting your device up.
3
What you will need to get
set up
You will need a smartphone to connect your
SureSafe Guardian to the Wi-Fi in your home.
You do not need a smartphone if you intend
to use the wired ethernet cable only.
You will need a smartphone to be able to use
the app, and set up some of the advanced
features available on the SureSafe Guardian
Plus
4
Get to know your device
SOS Button
Neck cord
attachment ring
‘Cancel’ Button
‘Help’
Button
‘Home/Away’
Button
Speaker
Microphone
LCD Screen
Antenna
SOSSOSSOS
Motion Detector
Showerproof with
a IP67 Waterproof
rating
5
Main Unit
Plug top power supply
Ethernet Internet connection cable
SOS Button
Necklace Cord
Wrist strap
Welcome card with unit details
Wall mount screws
What’s included?
Main Features
SOS button
Showerproof pendant- IP67 waterproof rating
Voice commands/ prompts
50 metres pendant range
Pendant battery life 12-15 months
Regular complimentary system updates
Auto dial-in from app*
Programme alerts*:
-I’m OK check-in*
-Activity alerts including home/ away*
-High or low home temperature alerts*
-Medication reminders*
-Set alert for unusual night - time activity*
+ many more!
* Only available on Guardian Plus
6
Get Connected in 4 Easy Steps
1
2
3
4
Register your device
online & add contacts
Set up your
device in the
home
Connect to WiFi if
required
Download the
Friends &
Family App
Now test your device!
7
Register your device
Step 1:
Register the unit by scanning the QR code on the
welcome card, or visit:
www.suresafe.call4help.uk/register
Step 2:
Enter serial number followed by the password
(both of these should be on your welcome card
located in the box)
Step 3:
Enter the customer information & conrm by email
Step 4:
Log onto the dashboard and enter your email and
password:
www.suresafe.call4help.uk
Step 5:
Add friends & family (take care entering email
addresses and phone numbers). They will receive
an email to notify them that they have been added.
They can acknowledge receipt and can download
the app (optional)
Tip: To change your contacts in the future, log on to
www.suresafe.call4help.uk and enter the new
contact in the same way you added your rst contacts.
8
Set-up your device
Step 1:
Unpack the power supply and plug it into the rear of
the base unit
Step 2:
Plug the base unit into the mains & switch the power
on. Your base unit will power on automatically. Wait
until the Guardian logo is displayed in the top left of
the screen to proceed.
The unit needs to be located somewhere central in
the house where the speakerphone can be heard, but
also where the alarm user will walk past during the
day so it can pick up on your activity (ideally also close
to your internet router, not near a radiator or in direct
sunlight)
Step 3:
To connect to the Internet, the recommended way is
to connect the ethernet cable directly to your router,
if this is not
practical you
will need to
connect the
unit via WIFI
following the
instructions
on page
9.
Sim Slot (not
required)
Ethernet
broadband Reset
Button
Power
cable
input
Not Used
9
Connect to the internet through WIFI
Step 1:
Make a note of your home WIFI name & password
including all characters and numbers (be sure to use
upper and lower case where applicable)
Step 2:
With the device plugged into the power but not the
internet, the main screen will display ‘Connect your
mobile phone to ESS’. Go to your smartphone’s WIFI
settings and connect your phone directly to the base
unit’s own WIFI network that you will see listed (this
will disconnect your phone from your home WIFI
temporarily)
Step 3
Once connected to the base unit WiFi, scan the QR
code on the base unit screen which will take you to
the WIFI setup page. Follow the instructions on the
page, carefully entering your home WIFI name and
password
Step 4:
The unit will now connect to your home WIFI
Tip: If the unit does not connect to your home WIFI it
may be that you have not entered the WIFI name and
password correctly. Check what you have entered and
press cancel to change if required. If this does not x the
issue, press the reset button on the rear of the unit for 5
seconds to reset and start again
10
Step 1:
To activate the test call, press the pendant button for
3 seconds or a quick press of the help button on the
base unit
Step 2:
The system will call each of the emergency contacts
in turn, until one answers and acknowledges the
call. This is done by pressing the number 1 on
their telephone keypad when prompted by the
automated message. Once answered there is two-way
communication through the base unit.
Step 3:
The call is ended when
the nominated contact
hangs up the phone
Step 4:
To make sure all is in
working order, test the
pendant in every room in
the house to make sure
it is working correctly
How to make a test call
Note: Because the system uses the Internet to make calls
there may be a small delay across the system. The delay
can be longer if your base unit is a long way from your
internet router using WIFI, we therefore recommend you
connect via the Ethernet cable provided or minimise the
distance between the unit and your WIFI router
Tip: Make sure all family &
friends contacts save the
number as something like
‘Mum’s personal alarm’ to
make sure you pick up the
call each time. You cannot call
the number your SureSafe
Guardian calls you from. It does
not accept incoming calls.
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