STARPLUS Starplus SPD 1428 Manual de usuario

STARPLUS@

Station User Guide

TABLE OF CONTENTS

PLACING AN OUTSIDE CALL ........................................................................................ 1

ANSWERING AN OUTSIDE CALL .................................................................................. 1

PLACING AN OUTSIDE LINE ON HOLD.. ...................................................................... 1

ANSWERING A RECALL ................................................................................................. 1

FLASH .............................................................................................................................. 1

CALLING STATION TONE MODE OPTION.. ................................................................. 1

CALL PICKUP. ................................................................................................................. 2

CALL PICKUP (GROUP). ................................................................................................ 2

CALL PICKUP (DIRECTED) ............................................................................................ 2

CALL PARK ..................................................... 2

.................................................................

RETRIEVING A PARKED CALL ...................................................................................... 2

PERSONAL PARK ........................................................................................................... 3

PLACING AN INTERCOM CALL ..................................................................................... 3

ANSWERING AN INTERCOM CALL ............................................................................... 3

INTERCOM TRANSFER .................................................................................................. 4

CALL TRANSFER.. .............................................................. 4

............................................

SCREENED TRANSFER ................................................................................................. 4

GROUP LISTENING.. ...................................................................................................... 4

PBWCENTREX TRANSFER ........................................................................................... 5

EXECUTIVE/SECRETARY TRANSFER.. ....................................................................... 5

TRANSFER SEARCH 5

....... ...............................................................................................

UNSCREENED TRANSFER. ........................................................................................... 5

ANSWERING A SCREENED TRANSFER.. .................................................................... 5

PAGING.. ..................

........................................................................................................ 6

MEET ME PAGE.. ............................................................................................................ 6

ANSWERING A MEET ME PAGE.. ................................................................................. 6

FLASH KEY ON INTERCOM ........................................................................................... 6

CAMP ON ......................................................................................................................... 7

ANSWERING A CAMP-ON .............................................................................................. 7

CALL BACK.. .................................................................................................................... 7

LEAVING A MESSAGE WAITING INDICATION ............................................................. 8

ANSWERING A MESSAGE WAITING INDICATION. ..................................................... 8

LCR QUEUE CALLBACK.. .............................................................................................. 8

LCR QUEUING (AUTOMATIC). ....................................................................................... 8

LEAST COST ROUTING.. ................

............................................................................... 8

CO LINE QUEUING ......................................................................................................... 9

TO ANSWER A QUEUE CALLBACK.. ............................................................................ 9

ACTIVATING DO NOT DISTURB .................................................................................... 9

ONE-TIME DO NOT DISTURB

(DND)

............................................................................ 9

CALL FORWARDING - (ALL CALLS) .............................................................................. 10

CALL FORWARDING - (BUSY). ...................................................................................... 10

CALL FORWARDING - (NO ANSWER). ......................................................................... 10

STARPLUS@Station User Guide

CALL FORWARDING - (BUSY/NO ANSWER) ............................................................... 10

TO REMOVE CALL FORWARDING (ALL TYPES). ........................................................ 11

CALL FORWARDING TO VOICE MAIL GROUPS.. ........................................................ 11

STATION OFF-NET CALL FORWARDING (via speed dial) ........................................... 11

PERSONALIZED MESSAGES - Date and Time Entry ................................................... 12

PERSONALIZED MESSAGES ........................................................................................ 12

PERSONALIZED MESSAGE CODE ON A FLEX KEY.. ................................................. 12

OFF HOOK VOICE OVER (OHVO). ................................................................................ 13

CUSTOM MESSAGES .................................................................................................... 13

TEXT MESSAGING (Silent Response) ........................................................................... 14

EXECUTIVE OVERRIDE.. ............................................................................................... 14

CONFERENCE COMBINATIONS.. ................................................................................. 15

ESTABLISHING A CONFERENCE ................................................................................. 15

EXITING A CONFERENCE (Controller Only) ................................................................. 15

RE-ENTERING A CONFERENCE.. ................................................................................. 15

TERMINATING A CONFERENCE.. ................................................................................. 15

DIALING A SPEED NUMBER.. ........................................................................................ 16

SAVE NUMBER REDIAL.. ............................................................................................... 16

TO DIAL A SAVED NUMBER.. ........................................................................................ 16

LAST NUMBER REDIAL.. ................................................................................................ 16

STORING SPEED NUMBERS ........................................................................................ 16

AUTOMATIC SELECTION.. ............................................................................................. 16

DISPLAY CALLS IN QUEUE FOR UCD GROUPS.. ....................................................... 17

AVAILABLE/UNAVAILABLE MODE ................................................................................ 17

HEADSET MODE.. ........................................................................................................... 17

DIAL BY NAME.. .............................................................................................................. 18

PROGRAMMING NAME INTO DISPLAY.. ...................................................................... 18

UNIVERSAL NIGHT ANSWER.. ...................................................................................... 18

DIRECTORY DIALING - Stations .................................................................................... 19

TRANSFERRING A CALL USING DIRECTORY DIALING.. ........................................... 19

OFF-HOOK PREFERENCE.. ........................................................................................... 20

VOLUME CONTROLS.. ................................................................................................... 20

MUTE ............................................................................................................................... 20

BACKGROUND MUSIC (OPTIONAL). ............................................................................ 20

SPEAKERPHONE ........................................................................................................... 21

USING ACCOUNT CODES ............................................................................................. 21

TO PROGRAM FLEXIBLE BUl-i-ONS ............................................................................ 22

PRIME FLEX BU-ITON PROGRAMMING.. ..................................................................... 22

PROGRAMMING PBXICENTREX CODES ONTO A FLEX BUlTON.. .......................... 22

STARPLUS@

Station User Guide

PLACING AN OUTSIDE CALL

(,,,,,

Station user may also dial the individual trunk

group access code to access an outside line.

PLACING AN OUTSIDE LINE ON

HOLD

ANSWERING AN OUTSIDE CALL

(

ANSWERING A RECALL

i-iiqyj

’FLASH (1

CALLING STATION T&E MODE

OPTION

To access an outside line for dialing out:

Press outside line button or pool button.

ON/OFF button LED will light and dial tone will

be heard.

Dial desired party.

When called party answers, lift handset to con-

verse or use speakerphone.

If LCR is enabled, dial [9], then the phone num-

ber.

lf your system is programmed for Exclusive Hold

Preference, press HOLD button once for Exclu-

sive Hold and twice for System Hold.

If your system is programmed for System Hold

Preference, press HOLD button once for System

Hold and twice for Exclusive Hold.

Lift handset or press ON/OFF button.

Pressslowflashing outside line button, or Loop

button. (If your telephone is programmed with

Preferred Line Answer, you may answer an

outside line by lifting the handset or pressing

ON/OFF button.)

When an outside line has remained on hold for an

extended period of time, you will be reminded with

a recalling ring. (If preferred Line Answeris enable,

skip next step.)

Press outside line, Loop or Pool button flashing

at very fast rate.

Lift handset or press ON/OFF to converse.

,. ,; ,,,,., ,

When connected to an outside line:

. Press FLASH button to disconnect outside line

and reseize outside line dial tone.

Allows a calling station to override a called stations

“H” or “P” intercom switch settings.

When placing a call to a station and Tone ringing

is desired:

Dial [6#] on the dial pad.

- Dial three-digit station extension,

- Press DSS button of desired station.

Call tone rings station.

STARPLUS@

Station User Guide

CALL PICKUP

There are two ways to pick up a call ringing at

another telephone:

CALL PICKUP (GROUP)

You must be in the same pickup group as the ring-

ing telephone to pickup the call

When intercom tone ringing, transferred outside

line ringing, recall ringing or initially ringing call is

heard at an unattended telephone.

Lift the handset or press ON/OFF button.

- Dial [#0] on the dial pad,

- Press the PICK-UP button to be connected to the

calling party.

CALL PICKUP (DIRECTED)

NOTE: User MUST have access to the specific

outside line or a Loop button to do a directed call

pick-up.

When incoming, transferred, or recalling outside

line ringing, intercom ringing, or Camp On ringing

is heard at an unattended telephone.

Dial the station number of the known ringing

telephone. Receive ringback or Call Announce

Tone.

Press the PICK-UP button to answer the call.

CALL PARK

*Refer to FLEX Button Programming

RETRIEVING i PARKED CALL

*Refer to FLEX Button programming.

To place an outside call in park and consult with,

page, or call an internal party:

While connected to an outside line:

Press TRANS button. The caller is put on Ex-

clusive Hold.

- Dial parking location (220 to 227),

- Press pre-programmed* CALL PARK Flex but-

ton.

Hear confirmation tone.

If you hear busy tone:

- Press TRANS and dial another parking location,

- Press pre-programmed’ CALL PARK Flex but-

ton

. Lift handset or press ON/OFF button.

. Dial the pound [#] key.

- Dial the parking location where call was parked

(220 to 227),

- Press pre-programmed* FLEX button.

STARPLUS’

Station User Guide

PERSONAL PARK

*Refer to FLEX Bufton programming.

While connected to an outside line:

Press the TRANS button. The caller is put on

Exclusive Hold.

- Dial the Personal Park code, [228],

- Press pre-programmed* PERSONAL PARK flex

button.

. Confirmation tone will be heard.

To retrieve a parked call:

From the station that parked the call:

- Dial the Personal Park Code, [228],

- Press pre-programmed* PERSONAL PARK flex

button.

Both the station and the call will receive a

warning toneandthen atalkpath isestablished

between the two parties.

PLACING AN INTERCOM CALL

- Press the DSS button of the party to be called (if

programmed at your phone),

- Dial the three-digit station number (100-155).

You will hear ringing if the called stations inter-

signal switch is in the ‘T’ position; or two

bursts of tone if in the “l-f” or “P” position.

. Lift handset or use speakerphone after the tone

bursts stop.

NOTE: Dialing a number in the numbering p/an ac- . Hang up to end call.

fivates the telephone automatically.

ANSWERING AN INTERCOM CALL

With your intercom signal switch in the:

. H mode. (Leftswitch oosition)Youwill heartwo

bursts of ‘tone and an announcement. Reply

HTP

handsfree or lift handset for privacy.

. T mode. (Center switch position) You will hear

repeated bursts of intercom tone ringing and

the HOLD button will slow flash. Lift handset or

press ON/OFF button to answer.

. P mode. (Right switch position) You will hear

two bursts of tone and a one-way an-

nouncement. The calling party cannot hear

conversations in progress.

STARPLUS@

Station User Guide

ANSWERING A SCREENED

Your intercom will be signaling according to the

TRANSFER

intercom signal switch position.

a Answer the intercom and receive the transfer

)Loop OR rlhi-rj notice.

. Press the outside line button or loop button

flashing on ho,d,

TRANSFER SEARCH

When attempting to locate a party:

- Press a station key to signal a station,

Press the TRANS button and dial desired station.

If the party is not located, press another station

continue the search, or press the

twice and dial the station num-

not located, press the TRANS

button twice again and dial another station

number to continue the search.

When the called party answers, hang up to

complete the transfer.

UNSCREENED TRANSFER

When the called extension begins to signal, hang

up to transfer the call. (Recall timer starts.)

PBWCENTREX TRANSFER

While connected to an outside line (PBWCentrex):

. Press FLASH button. Transfer dial tone is

(,,,,, heard.

. Dial PBWCentrex station number.

. Hang up to complete the transfer.

EXECUTIVE/SECRETARY TRANS-

x=- If you are designated the Executive station and

FER

your phone is busy or in DND, all calls will be

routed to the Secretary station.

> If you are the designated Secretary station, you

can signal the Executive that is busy or in DND

by using the Camp-On feature.

STARPLUS@

Station User Guide

PAGING

70 Int/Ext All Call

71 Internal Zone 1

72 Internal Zone 2

73 Internal Zone 3

74 Internal Zone4

75 Internal All Call

76[0] External All Call

76[P] External Page Zones l-7

*Refer to FLEX Button programming.

If you have been given the ability to make page

announcements.

Lift handset or press ON/OFF button.

- Dial the two or three-digit paging code,

- Press pre-programmed’ FLEX button.

Speak in normal tone of voice to deliver mes-

sage.

Replace handset to terminate the page an-

nouncement.

Stations off-hook or in DND will not hear the page

announcement.

FLASH KEY ON INTERCOM

When connected to a page zone or another inter-

nal party, press FLASH button to disconnect page

or intercom call. Intercom dial tone will be heard.

MEET ME PAGE

To request another party meet you on a page:

- Dial the desired two or three-digit paging code,

- Press pre-programmed FLEX button.

Request that party meet you on the page.

Do not hang up; wait for the requested party to

answer.

*Refer to FLEX Button programming

,.,.

ANSW&l’& MEET hk PA&E ” ~~

Go to the nearest phone:

- Dial [77] on the dial pad,

p$iJ+jp$rl Or

- Press pre-programmed* FLEX button.

You will be connected to the party that paged

*Refer to FLEX Button programming. you.

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