Q & A
Q: My camera came with a network cable, is it not wireless?
A: It is wireless. All WiFi wireless cameras need a network cable connection for an initial set-up because 2-way
communication is required for a set-up. Then when wireless mode is engaged, cable is no longer needed.
Also, therefore, you cannot just wirelessly connect the camera to someone else’s network.
Q: How do I change the resolution and frame rate of the camera?
A: The factory default setting for the camera is at the highest resolution and frame rate. If you wish to change it, you will
need to use your smart phone. The smart phone App allows 4 different resolution/speed settings.
If you require more options, please access the camera using a browser by IP address of the camera + port 81.
e.g.) 198.156.1.25:81
The ip address can be obtained on the PC software when you click on “CAMERAS OPTIONS”“FIND”button.
Q: After set-up is done and wireless mode engaged, can I unplug the camera to move to a different room?
A: Yes, you can simply unplug the camera and plug it in at a different room within the same network. You will not need to
do any set-up again. This also means that in case of power outage, the camera will function normally when power comes
back on.
Q: Can I battery power the camera?
A: We do not recommend it at all. All good WiFi cameras need a consistent & permanent power source.
Q: Do you have a software for Mac?
A: Sorry no, only PC, I-phone, IOS / Android Smartphones and tablets are compatible.
Q: Can someone else tap into my camera and watch?
A: Only if they know your camera’s UID and password, otherwise it is safe. Please change your password and if you
forget the password, you can reset the camera and start the set-up over. Reset button is located right near the network
port. Default-pass word is (blank, none, empty….) Maximum characters for the password you can set is 12.
Q: Why do you not offer internal SD card recording or cloud server recording?
A: SD card recording is available but not reliable. SD cards are often corrupted and limited in space so you can miss
important incidents. Assuming you are accessing SD card recording via internet, which can be slow and time consuming,
the camera becomes busy and will stop all other functions. Also if the camera is stolen, you lose the recordings that may
contain very sensitive information.
Cameras that offer cloud server recording will hit you with heavy monthly fee. Besides do you want your private video
floating around the cloud??? We find that only reliable, safe and economical way to record is on to your PC that can be
located anywhere there is internet. You can also record on to your Smartphone.
Q: Do I need to keep my PC ON when recording?
A: Yes. Must be ON and must be running the software (monitor can be off). If for some reason PC is rebooted, the
software does have an option where the program starts automatically.
Q: Can I have the camera ON for 24 hours a day,.. every day?
A: Yes, cameras are designed to work 24/7 for years and years. Power adapters usually go out first but they are easily
replaceable.
Q: What is the wireless range of the camera?
A: Due to FCC rules, all wifi devices have about the same range (about 300ft). If you can connect your laptop or a
Smartphone’s WiFi from a location to your router, so can our cameras.
Q: Can the camera see at night?
A: Our cameras will work in low light conditions & with an IR lamp under total dark. Our pinhole wifi cameras are
equipped with 850nM IR filter that makes it sensitive to IR. We do carry various IR lamps. www.spycameras.com
They are relatively small sized and can easily be hidden.
