Sonim XP6 Guía de instalación
1
FAQ
GUIDE
SONIM XP6
English
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Copyright © 2015 Sonim Technologies, Inc.
SONIM and the Sonim logo are trademarks of Sonim
Technologies, Inc. Other company and product names
may be trademarks or registered trade-marks of the
respective owners with whom they are associated.
Reference Documentation
For more information about any of the features discussed
in this guide, refer to Sonim XP6 user guide available at
http://www.sonimtech.com/support/downloads.php.
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Push-to-talk - General
What is Enhanced Push-to-talk (EPTT)?
• Enhanced Push-to-talk (EPTT) is a special
feature on a mobile phone that combines the
functionality of a walkie-talkie or 2-way radio
with the normal handset features. It provides
simple communication to a group of people
with just a touch of a button.
• It allows the customer to instantly reach other
EPTT contacts by eliminating the dialing and
ringing steps in a regular cellular call. EPTT
calls can be made to one person or to a group
of people.
• It is also referred to as Push to Talk over
Cellular (PoC ).
How does EPTT work?
• EPTT is based on half-duplex communication
(ability to speak over the same channel but not
at the same time). It uses Voice over internet
protocol (VoIP).
• The person who talks, keeps the EPTT button
pressed, while others can only listen. Thereafter
the speaker releases the EPTT button, and the
next speaker presses the button and starts
talking.
• An EPTT call will end when the caller ends the
call. However, other speakers of the group can
end their call session, any time.
Is EPTT number different from my mobile number?
No, the EPTT phone number is the same as your
10 digit mobile number. But this number should be
provisioned by the operator for EPTT to work.
Can I make/receive an EPTT call without using the
speaker phone?
EPTT calls are generally started over the speaker
phone but can be changed to the earpiece at
anytime. You can listen to EPTT calls through your
phone’s speaker or earpiece. Press the center Menu
key to turn the speaker On/Off.
You can route the calls through earpiece by default.
To enable this, select earpiece/mute/off option in the
privacy mode when the phone’s native prole is set
to Silent.
you can also Disable speaker in PTT settings to
route the tone and media through earpiece
What will be the status of the EPTT application if I
activate Flight mode?
You will logout of EPTT and the presence status
will change to Ofine state. If you try to access
EPTT, you will get a “Data connection is currently
unavailable. Please try again later” message.
How many entries are displayed in the Call history
screen?
A maximum of 100 entries are displayed in the call
history screen. There can be upto and 30 sub entries
for each entry.
Is EPTT secure?
Yes, EPTT is secure because only a known device
can access the network and all data is completely
encrypted over a secure HSPA channel.
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Push-to-talk - General
Can I access my other phone features like browser,
camera, messaging etc., while the EPTT application is
in idle state?
You can use all other phone applications when
EPTT is in idle state. Press the Back or Home key
to come to the idle screen and then you can access
the menu options of your choice..
Can I access my other phone features like browser,
camera, messaging etc. While in active EPTT
session?
You can use all other phone applications when EPTT
session is active. Press the Back or Home key to
come to the idle screen and then you can access
the menu options of your choice.
What are EPTT contacts?
EPTT contacts are different from your phone
address book. However, you can also add phone
number from your main phone book to EPTT
contacts. In order to contact a EPTT Contact
using EPTT service, they must be EPTT service
subscribers.
How many EPTT contacts can I have in my EPTT
Contact list?
• An EPTT subscriber can have both public and
corporate contacts.
• Public contacts are created on the phone. You
can add up to 300 contacts and 30 groups
each containing 30 members.
• Corporate administrator for the company stores
the corporate contacts to the phone. Corporate
administrator can add up to 1000 contacts and
100 corporate groups each containing up to
250 members per group.
The maximum number of supported
contacts depends on the software
conguration.
What is a favorite contact or group?
The Favorite Contacts or Groups tab contains the
list of EPTT contacts or groups added as favorites
for easy access.
Can I delete all EPTT contacts at a time?
No, you have to delete contacts individually.
How can I change the chirp notication sound for
EPTT calls, to beep sound?
You cannot change the chirp notication sound for
EPTT calls to beep sound. This is xed.
Can we turn off the chirp notication sound, when we
release the EPTT button?
The chirp notication cannot be turned off. Instead
turn ON the privacy mode and set it to Mute (Floor
control tone and PTT audio will NOT be heard) OR
Earpiece (Floor control tone and EPTT audio will be
heard through earpiece).
How does Auto-start function work?
When Auto-start feature is enabled, the user will be
automatically logged in to EPTT when the phone is
switched ON
If auto-start is disabled, the user has to manually
login to EPTT when the phone is switched ON.
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By default, Auto-start is enabled.
How does Use Bluetooth for audio feature work?
When Use Bluetooth for audio is enabled, the audio
will be played through a paired Bluetooth device.
When disabled, the audio will be played through
phone loudspeaker.
By default, Use Bluetooth for audio is enabled.
Push-to-talk - General
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What is an Instant Personal Alert?
The instant personal alert (IPA) feature allows a user
to send an alert to an individual EPTT contact, and
request them to call the sender.
• You can send an IPA only to EPTT contacts in
Available or Do Not Disturb state.
• An IPA can be initiated only to a single contact
and cannot be sent to a group.
• You cannot send an IPA if you are in Do Not
Disturb state. This is because the receiver will
not be able to call you back. Users can send
the IPA from options > Send alert.
How do I send an Instant Personal Alert?
Highlight a contact either in the EPTT call history
screen or from the EPTT Contacts screen or in the
favorite contacts screen and press the Alert soft key
to send IPA.
How do I respond to an Instant Personal Alert?
When you receive an Instant Personal Alert,
press and hold the EPTT button to place a EPTT
call. Press the Green key (Call button) to initiate a
GSM call to that number. Press the Dismiss key to
discard the alert.
How can we respond to an incoming instant personal
alert, when the keypad is locked?
You can call back to the incoming instant personal
alert by pressing the EPTT hard key or by tapping on
the Call soft button in the notication alert. You can
reject by tapping on the Cancel soft button in the
alert screen.
You cannot initiate a GSM call from a received MCA/
IPA when the phone keypad is locked.
Instant Personal Alerts
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Managing EPTT Calls
How do I activate EPTT in my Sonim XP6 phone?
EPTT service must be initialized on your phone,
before making EPTT calls.
When you switch ON the phone, for the rst time,
you can activate your EPTT service by either:
1. Select Menu > AT&T EPTT > Select Yes to activate
EPTT service.
OR
Simply press the Push-to-talk button on the left
side of your phone.
2. Once registered, “Client successfully activated”
message is displayed and the presence icon ( ) is
displayed at the top left corner of the home screen
and the EPTT service is enabled. The EPTT service
will retrieve EPTT contacts and groups if they exist
for your company or corporation.
How to make an EPTT call?
To dial an EPTT call,
1. Select the contact/group from EPTT contacts/
EPTT groups, or from the Call history or from the
Favorite contacts/Favorite groups.
2. Press and hold the EPTT button.
3. Continue to hold the EPTT button to speak.
4. Release the EPTT button when you nish speaking.
5. To end the call, press RSK and tap End call option
on the screen or press the End key.
You can talk by tapping and holding the
mic icon on the screen. The mic would
turn green when you speak. When the
other user speaks your mic would turn
red. When no one is speaking the mic
color would be grey.
What is one-to-one EPTT call?
This is a simple EPTT session where just one caller
and one recipient are involved in the conversation.
What is a Quick Group Call?
You can quickly make a single call to many contacts
in the EPTT Contacts list. You can initiate a quick
group call to maximum of 10 contacts.
If there are DND and ofine users among
the selected contacts, only the available
contacts will receive the call.
How do I block EPTT calls to my phone?
If you wish to completely block incoming EPTT calls,
change your presence status to Do Not Disturb.
Will I receive cellular call while in active EPTT call?
While receiving an incoming GSM call over and
acitve EPTT session, the phone will vibrate as an
indication.
You can accept or reject the incoming cellular call. If
accepted, the EPTT call will be put on hold and will
be activated after the cellular call is completed, if the
EPTT session is still active.
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Managing EPTT Calls
Can I make a cellular call while in an active EPTT call?
You can initiate a cellular call while in an active
EPTT session by pushing the EPTT call to the
background.
EPTT call can be pushed to the background using
the Return key or the Home key.
Will I receive EPTT call while in active cellular call?
You will not receive EPTT calls, while in active
cellular call. Once the cellular call ends, a EPTT
Missed call alert will be displayed to notify the
user.
How long can I talk over EPTT call?
During an EPTT call, you can speak continuously for
a maximum of 3 minutes. You have to release the
EPTT button and press again to continue speaking.
The call can last for maximum 1 hour.
The maximum talk duration for speaking
continuously and the maximum duration
for a single EPTT session are server
congured.
Why does an EPTT call get disconnected
automatically?
When the EPTT call is established and none of the
users speaks until oor idle time expires, the call will
get disconnected automatically. Floor idle time is
server congured.
How can I set my status as Do Not Disturb?
You can set your status to Do Not Disturb by
tapping on My status in EPTT call history screen.
Select Do Not Disturb in Set My status screen.
Follow the same steps to change your status back
to Available.
How to speak when connected to a Wired Headset?
When connected to a wired headset, you should use
the EPTT button on the phone and the microphone
of the wired headset to speak.
If a PTT wired headset is used, then the PTT oor
can be taken and released using the button in the
wired headset.
How can I adjust the tone volume while on an EPTT/
voice call?
While on an EPTT call but you are not speaking,
press the side volume button to adjust the volume
accordingly. You can also adjust the volume by
selecting Options > Settings > Volume while in
EPTT idle state.
Can we set customize the tones for missed EPTT
calls and Instant Personal alerts?
You can customize the alert tones under EPTT
settings > Alert Tone. You can choose one of the
4 pre-congured alert tones and set that as your
default alert tone.
Can we send group EPTT alerts?
Sonim XP6 does not support group EPTT alerts.
How do we get the continuous alert for missed EPTT
calls?
To get alerts for missed EPTT calls, you can set the
EPTT call alerts:
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Managing EPTT Calls
1. Login to EPTT.
2. Select Options > Settings > Alert repeat. Select
one of the following options.
• Repeat once - once it rings
• Repeat – rings every 20secs once for next 10
mins
• Continuous - every 20 secs once it rings &
continues to ring until its rejected or dismissed.
How can we notify a person about missed calls when
they are on a GSM call?
The missed call symbol ( ) will be displayed next
to the EPTT icon ( ), when there is a missed call
during a GSM call.
Can I use the EPTT button to initiate an EPTT call,
when the keypad is locked?
The phone keypad lock must be unlocked to initiate
a EPTT call using the EPTT button.
Can I make PTT calls from native phonebook?
No. We cannot make PTT calls from the native
phone book.
Can I take the oor and end the call when the PTT call
is active in the background?
Yes. You can take the oor and end the call when
the PTT call is active in the background.
Single press the End key will push the PTT call
screen to foreground, the second press on this
screen will end the call.
Why do we have Hide Ofine option in the contact
screen?
If you select Hide ofine option, all the contacts
that are currently ofine will be hidden and only
the online contacts will be displayed in the contact
list.
To see all the contacts again, you need to select
Show Ofine option from the menu options.
What does the lock icon in the groups tab indicate?
Lock icon indicates ( ) that one of the corporate
groups is a Talk group or Camped group.
What is a camped group /Talk group / Locked group?
If you set a corporate group as a Locked group
by selecting the Lock option from the menu, then
you can receive a pre-arranged group call only from
that group. Other pre-arranged group calls will be
blocked.
Private call and Quick group call will not be affected
by this feature.
How do I congure * or # to send alerts?
You have to rst go to EPTT settings > Congure
Alert Options > select Use * or Use #.
To send the alert, select or highlight a contact in
the contact list or call history and long press * or #,
whichever is congured.
Alert would be sent to the highlighted contact.
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