1. INTRODUCTION
Thank you for ordering a TRACK.
This Quickstart guide is here to introduce you to your TRACK and assist you in activating and
using it. Let's get started.
2. ORDERING & RECEIVING YOUR TRACKS
Depending on how you ordered your device, your shipment may come from SODAQ
Headquarters in Hilversum, The Netherlands or from one of our partner suppliers.
Your TRACK will come in a well wrapped package, however please check and make sure that
there was no physical damage to the packaging or the device caused during shipping.
In
the
event
of
any
damage
t
o
the
device,
please
let
us
know
by
emailing
suppor[email protected]and include your order number so that we can assist you promptly.
3. PREPARATION FOR ACTIVATION AND ONBOARDING
3.1. BEFORE YOU START
Before unpackaging and activating your TRACK devices, please ensure that you have sufficient
LTE-M connectivity within your premises. This is critical as TRACK is unable to be activated
without LTE-M coverage.
We also recommend that you prepare any necessary materials including screws, screw drivers,
USB-C cables. Required materials can vary according to the TRACK model you use. For more
information on the materials you would need for your selected model please refer to Section 5 -
MOUNTING.
3.2. MATERIALS
Below is a list of materials that you will typically need to successfully onboard a TRACK.
[email protected] +31 35 300 0301 Bussumerstraat 34, 1211 BL, Hilversum, The Netherlands 
