For further online training go to: http://www.smoothstone.com/articulate/IP_Phone_Training/player.html
Phone User Instructions
Phone User Instructions
Basic Calling (DID)
Initiating a new call
1. Pick up handset or press speaker button
2. Dial number (9 is required for all outside calls)
Receiving a call
1. Pick up handset or press speaker button
Receiving a second call
1. Press Answer (Places current call on hold)
Switching between 2 calls
1. Use the Up and Down arrow to move
between calls
2. Press Resume (Places current call on hold)
Initiating a second call
1. Press NewCall (Places current call on hold)
2. Dial number (9 is required for all outside calls)
Notes:
1. Internal calls play a single repeated ring tone.
2. External calls play a double repeated ring tone.
3. Hunt Group calls play a triple repeated system ring
tone (chirp 1).
Transferring
Transferring to another number
1. Press More
2. Press Trnsfer
3. Dial number (9 is required for all outside calls)
4. Inform caller that you are transferring a call
(optional)
5. Press EndCall
Transferring a call to Voicemail
1. Press More
2. Press Trnsfer
3. Press 377 (pause)
4. Press their four digit extension
5. Press EndCall
Canceling a transfer
1. Press the up arrow
2. Press Resume
VoiceMail
Retrieving from your phone
1. Press Messages button
2. Enter password
Retrieving from another phone in the oce
1. Dial 355
2. Type in your extension
3. Enter password
4. Press #
Retrieving by calling your extension
1. Dial your direct number (DID)
2. Press * when your voicemail greeting starts
3. Enter password
4. Press #
Conference Calling
Adding a 3rd party to an existing call
1. Press More
2. Press Confrn
3. Dial number (9 is required for all outside calls)
4. Allow other party to answer
5. Press More
6. Press Confrn
Notes:
1. You may have up to 5 parties (yourself and 4 others) on this
type of conference.
2. The system does not allow you to merge two existing
calls on your phone into a conference. One call must be
dropped and added via the instructions above.
Forwarding
Forwarding all calls to another number
1. Press Forward
2. Dial number (9 is required for all outside calls)
3. Press Forward (Fwd IS displayed in the
status area)
Canceling call forwarding
1. Press Forward
2. Press Forward (Fwd is NOT displayed in the
status area)
Parking
Parking a call
1. Press More
2. Press More
3. Press MCPark
4. Record park number (####)
5. Press EndCall
Receiving a parked call
1. Dial the park number (####)
Note:
Calls not retrieved within 60 seconds ring back to the
parking phone.
Do Not Disturb (DND)
Setting Do Not Disturb
1. Press DND to activate (DND IS displayed in
the status area)
2. Press DND to deactivate (DND is NOT dis
played in the status area)
Note:
1. Incoming call will be answered by the phones DND
greeting when active.
Call Pickup
Answering a call on another phone
1. Press More
2. Press DC Pick
3. Enter the extension of the phone to
be answered
Intercom
Calling another station
1. Press More
2. Press Intcom
3. Enter extension
Note:
If person is on the phone it will ring busy.
CLIENT ENGINEERING SUPPORT:
3150 or (888) 728.0950
