Smart Technologies SMART Room System Manual de servicio

Helpusmakethisdocumentbettersmarttech.com/docfeedback/170819SMARTRoomSystems™withSkype®forBusinessADMINISTRATOR’SGUIDEFORMODELSSRS-LYNC-XS,SRS-LYNC-S-G5,SRS-LYNC-M,SRS-LYNC-M-DUAL,SRS-LYNC-L-G5ANDSRS-LYNC-XLFEATURINGSMARTBOARD®8055i-G5,8065i-G5AND8084i-G4INTERACTIVEFLATPANELSNOTEThisdocumentationhasbeenupdatedtosupportMicrosoft’stransitionfromLync®toSkype®forBusinesssoftware.MostreferencestoLynchavebeenremovedandreplacedwithSkypeforBusiness,howeverthefollowinginformationisstillapplicabletoSMARTroomsystemsrunningLyncsoftware.

smarttech.com/kb/170819ProductregistrationIfyouregisteryourSMARTproduct,we’llnotifyyouofnewfeaturesandsoftwareupgrades.Registeronlineatsmarttech.com/registration.FCCwarningThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththemanufacturer’sinstructions,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceathisownexpense.この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ

う要求されることがあります。 VCCI-ATrademarknoticeSMARTRoomSystem,SMARTBoard,SMARTMeetingPro,SMARTInk,DViT,smarttech,theSMARTlogoandallSMARTtaglinesaretrademarksorregisteredtrademarksofSMARTTechnologiesULCintheU.S.and/orothercountries.Microsoft,Windows,Lync,Skype,SkypeforBusiness,Outlook,PowerPointandOffice365areeitherregisteredtrademarksortrademarksofMicrosoftCorporationintheU.S.and/orothercountries.IntelandvProaretrademarksorregisteredtrademarksofIntelCorporationoritssubsidiariesintheU.S.andothercountries.DameWareisaregisteredtrademarksofSolarWindsWorldwide,LLC.VNCisaregisteredtrademarkofRealVNCLtd.intheU.S.andinothercountries.“HDMI”andallassociatedlogosaretrademarksofHDMILicensing,LLC.Allotherthird-partyproductandcompanynamesmaybetrademarksoftheirrespectiveowners.Copyrightnotice©2015SMARTTechnologiesULC.Allrightsreserved.Nopartofthispublicationmaybereproduced,transmitted,transcribed,storedinaretrievalsystemortranslatedintoanylanguageinanyformbyanymeanswithoutthepriorwrittenconsentofSMARTTechnologiesULC.InformationinthismanualissubjecttochangewithoutnoticeanddoesnotrepresentacommitmentonthepartofSMART.Thisproductand/orusethereofcoveredbyoneormoreofthefollowingU.S.patents.www.smarttech.com/patents11/2015

ismarttech.com/kb/170819ImportantinformationWARNINGlFailuretofollowtheinstallationinstructionsshippedwiththeroomsystemcouldresultininjuryandproductdamagewhichmaynotbecoveredbythewarranty.lEnsureyourinstallationcomplieswithlocalbuildingandelectricalcodes.lDonotopenordisassembletheroomsystem.Youriskelectricalshockfromthehighvoltageinsidethecasing.Openingthecasingalsovoidsthewarranty.lDonotstand(orallowchildrentostand)onachairtotouchthesurfaceoftheroomsystem.Rather,mounttheproductattheappropriateheight.lToreducetheriskoffireorelectricshock,donotexposetheroomsystemtorainormoisture.lIftheroomsystemrequiresreplacementparts,makesuretheservicetechnicianusesreplacementpartsspecifiedbySMARTTechnologiesorpartswiththesamecharacteristicsastheoriginal.lEnsurethatanycablesthatcrossthefloortotheroomsystemareproperlybundledandmarkedtoavoidatriphazard.lDonotinsertobjectsinsidethecabinetventilationholes,becausetheycouldtouchdangerousvoltagepointsandcauseelectricshock,fireorproductdamagewhichmaynotbecoveredbythewarranty.lDonotplaceanyheavyobjectsonthepowercable.Damagetothecablecouldcauseshock,fireorproductdamagewhichmaynotbecoveredbythewarranty.lUseonlyextensioncordsandoutletsthatcanfullyaccommodatetheroomsystem’spolarizedplugs.lUsethepowercablesprovidedwiththeroomsystem.Ifapowercableisnotsupplied,pleasecontactyoursupplier.UseonlypowercablesthatmatchtheACvoltageofthepoweroutletandthatcomplywithyourcountry’ssafetystandards.lIftheglassisbroken,donottouchtheliquidcrystal.Topreventinjury,handleglassfragmentswithcarewhendisposingofthem.

IMPORTANTINFORMATIONiismarttech.com/kb/170819lDonotmoveormounttheinteractiveflatpanelsbyconnectingropeorwiretotheirhandles.Theinteractiveflatpanelsareheavy,andfailureoftherope,wireorhandlecouldleadtoinjury.lUseSMARTsuppliedmountinghardwareorhardwarethatisdesignedtoproperlysupporttheweightoftheroomsystem.lDisconnectalltheroomsystem’spowercablesfromthewalloutletandseekassistancefromqualifiedservicepersonnelifanyofthefollowingoccur:oThepowercableorplugisdamagedoLiquidisspilledintoanyoftheroomsystem’scomponentsoObjectsfallintoanyoftheroomsystem’scomponentsoAnyofthecomponentsaredroppedoStructuraldamagesuchascrackingoccursoTheroomsystembehavesunexpectedlywhenyoufollowoperatinginstructions

iiismarttech.com/kb/170819ContentsImportantinformationiChapter1:Welcome1Aboutthisguide2Abouttheroomsystem2Resourcesforadministrators9Resourcesforothers9Chapter2:Maintainingtheroomsystem11Recommendedtools12Turningofftheroomsystem13Maintainingtheinteractiveflatpanels13Maintainingtheconsole20Maintainingthecamera20Maintainingthemicrophones21Maintainingthespeakers21Checkingtheroomsystemcableconnections21Checkingtheroomsystem’shardwareinstallation21Removingandtransportingtheroomsystem22Chapter3:Maintainingsoftwareandfirmware23Updatingsoftwareandfirmware23EnablingtheRoomPCViewfeature24EnablingtheSystemCenterEndpointProtectionfeature25Chapter4:Remotelymonitoringtheroomsystem27InstallingtheSkypeforBusinessRoomSystemAdministrativeWebPortal27UsingtheSkypeforBusinessRoomSystemAdministrativeWebPortal28Chapter5:Remotelymanagingtheroomsystem31Configuringtheroomsystem32Remotelymanagingtheroomsystem33Security35Ports36IntelMEBxcontrols37References40Chapter6:Troubleshooting41Resolvinghardwareissues42Resolvingsoftwareissues52

CONTENTSivsmarttech.com/kb/170819Testingtheroomsystem54AppendixA:UsingtheSkypeforBusinessAdminConsoleandSMARTSettings57AccessingtheSkypeforBusinessAdminConsoleandSMARTSettings57SkypeforBusinessAdminConsolecontrols58SMARTSettingscontrols64AppendixB:Usingtheinteractiveflatpanelon-screendisplaymenus67UsingtheSMARTBoard8055i-G5and8065i-G5interactiveflatpanelson-screendisplaymenu67UsingtheSMARTBoard8084i-G4interactiveflatpanelon-screendisplaymenu72AppendixC:Resettingtheroomsystemtofactorydefaults81AppendixD:Hardwareenvironmentalcompliance83WasteElectricalandElectronicEquipmentandBatteryregulations(WEEEandBatteryDirectives)83Batteries83Moreinformation83Index85

Chapter11smarttech.com/kb/170819Chapter1:WelcomeAboutthisguide2Abouttheroomsystem2Features2IntegrationwithSkypeforBusiness2Simplestartup2Automaticsharingofvideoandaudio3Collaboration3Presencedetection3Components3SMARTBoardinteractiveflatpanels4roomsystemappliance4Console5Camera5Tablemicrophonesandaudioprocessor5Speakers5Videoconnectionharness6SMARTRoomSystemUSBBridge6Accessories6Additionaltablemicrophones6Wallstandkit7Comparingroomsizes7Resourcesforadministrators9Setupguide9Supportcenterandknowledgebase9Resourcesforothers9Resourcesfordecisionmakers9Resourcesforinstallers10Resourcesforusers10ThischapterintroducesthisguideandtheSMARTRoomSystem™withSkype®forBusiness.

CHAPTER1WELCOME2smarttech.com/kb/170819AboutthisguideThisguideexplainshowtoadministertheSMARTRoomSystem.Itincludesthefollowinginformation:lHowtomaintaintheroomsystem’shardwareforyearsofuselHowtoremotelymonitorandmanagetheroomsystemlHowtotroubleshootissueswiththeroomsystemThisguideinintendedforindividualswhoadministerroomsystemsintheirorganizations.Otherdocumentationandresourcesareavailableforindividualswhoinstallroomsystemsandindividualswhouseroomsystems.AbouttheroomsystemTheSMARTRoomSystemfeaturesoneortwoSMARTBoard®interactiveflatpanels,aroomsystemappliance,atabletopconsole,ahigh-definitioncamera,microphones,speakersandcablesforusewithanoptionalcomputer.UsingtheinstalledSkypeforBusinessRoomSystemsoftware,userscanstartameetingandconnectwithotherparticipantsormeetingroomswithasingletapontheconsoleortheinteractiveflatpanels.Theycanwriteordrawontheinteractiveflatpanelsusingthewhiteboardfeatureorconnectanoptionalcomputertoshareitsscreenandsharefileswithotherparticipantsandmeetingroomsinrealtime.FeaturesTheSMARTRoomSystemincludesthefollowingfeatures.IntegrationwithSkypeforBusinessTheroomsystemintegrateswithyourorganization’sexistingLyncorSkypeforBusinessinfrastructure,enablinguserstoschedulemeetings,remotelyjoinmeetings,andshareMicrosoftPowerPoint®filesusingtheSkypeforBusinessclientsoftwarealreadyinstalledontheircomputers.SimplestartupAftertheroomsystemturnson,theconsoleandtheinteractiveflatpanelsshowthemeetingroom’sschedule,includingwhenthemeetingroomisbookedandwhenit’savailable.Userscanstartascheduledmeetingbypressingthemeeting’sblockinthescheduleoneithertheconsoleortheinteractiveflatpanels.

CHAPTER1WELCOME3smarttech.com/kb/170819Userscanalsostartadhocmeetingsorwhiteboardsessionswithasinglepressoftheconsoleorinteractiveflatpanels.AutomaticsharingofvideoandaudioWhenusersstartorjoinmeetings,theroomsystemsharesvideoandaudioautomaticallywithoutrequiringanymanualsetupontheusers’part.Theroomsystemincludesahigh-definitioncamera,microphonesandspeakers,souserscanseeandhearremoteparticipants.CollaborationUsingSkypeforBusinessRoomSystemsoftware’swhiteboardfeature,userscanwriteordrawnotesontheinteractiveflatpanels,automaticallysharingwithremoteparticipants.UserscanalsowriteordrawoverPowerPointfilesattachedtothescheduledmeetingaswellasconnectalaptoporaroomcomputertoshareandinteractwiththecomputers’displays.PresencedetectionTheinteractiveflatpanelsfeaturepresencedetectionsensorsthatcandetectpeopleupto16'(5m)awayandturntheroomsystemonautomatically.Iftheroomisunoccupiedforaspecifiedperiodoftime,theroomsystementersStandbymode.ComponentsTheroomsystemincludesthefollowingmajorcomponents:Partno.DescriptionRoomsizesSBID8055i-G5SMARTBoard8055i-G5interactiveflatpanelExtrasmallMediumwithdualpanels(×2)SBID8065i-G5SMARTBoard8065i-G5interactiveflatpanelSmallLarge(×2)SBID8084i-G4SMARTBoard8084i-G4interactiveflatpanelMediumExtralarge(×2)AM70-LroomsystemapplianceAllCP311ConsoleAllCAM301CameraAllMIC500TablemicrophonesAllMIX500AudioprocessorAllCSR500SpeakersAll1019403VideoconnectionharnessAllSRS-USBBridgeSMARTRoomSystemUSBBridgeAll

CHAPTER1WELCOME4smarttech.com/kb/170819NOTESlThisguidedocumentsroomsystemsthatuseSMARTBoard8055i-G5,8065i-G5and8084i-G4interactiveflatpanels.ForinformationaboutroomsystemsthatuseSMARTBoard8055ior8070i-G4interactiveflatpanels,seetheSMARTRoomSystemwithSkypeforBusinesssetupandmaintenanceguide(smarttech.com/kb/170450).lOther,minorcomponentsaredocumentedelsewhereinthisguide.SMARTBoardinteractiveflatpanelsSMARTBoardinteractiveflatpanelsfeatureSMART’sproprietaryDViT®(DigitalVisionTouch)technologyona16:9LCDscreenwithe-LEDbacklight.DViTtechnologyenablesuserstodothefollowing:lInteractwithcontentbypressingitwiththeirfingerslWritedigitalinkusingtheirfingersoroneoftheprovidedpenslErasedigitalinkusingtheirfists,theirpalmsortheprovidederaserDuringameeting,theinteractiveflatpanelsshowvideo,sharedPowerPointfiles,andvideoinputfromoptionallyconnectedcomputers.Inaddition,userscanusethewhiteboardfeaturetorecordandsharenotes.Forinformationaboutwhichinteractiveflatpanelmodelisincludedwithyourroomsystemandthedifferencesbetweenthesemodels,seeComparingroomsizesonpage7.NOTETheUSBreceptacleonthebottom-leftcornerofSMARTBoard8055i-G5and8065i-G5interactiveflatpanelsisnotfunctionalinroomsystems.roomsystemapplianceTheroomsystemapplianceincludesSkypeforBusinessRoomSystemsoftwareaswellasSMARTProductDrivers.UserscanuseSkypeforBusinessRoomSystemsoftwaretostart,joinandfacilitatemeetingsandconnectwithothersthroughyourorganization’sLyncorSkypeforBusinessinfrastructure.SMARTProductDriversenablesthetouchfeaturesoftheinteractiveflatpanelsandtheoperationoftheroomsystemcomponents.InroomsystemsthatuseSMARTBoard8055i-G5and8065i-G5interactiveflatpanels,theroomsystemapplianceisinstalledinanenclosuremountedtothewallbehindtheleftinteractiveflatpanel.