About our Service Agents
When Travelling to another state or territory, your interlock device can be serviced
at any of our service centers across Australia. Please log onto our website and
navigate to the service center pages for a complete list of service centers and
trading hours in your travelling state.
If you are not travelling in your vehicle and you nd the device locked out upon
return you will need to contact head oce for an unlock code.
Please keep in mind that lease fees continue even if you are not using the vehicle
and multiple lease payments may be required on your return for service.
Please be sure to make servicing arrangements prior to commencing with your
travel plans.
Smart Start Interlocks has appointed fully trained, qualied and trusted automotive
professionals to be our service agents to install, service, maintain and remove
Smart Start alcohol Interlock devices.
Please go to our website for updated store details and new service centre location
openings.
www.smartstartinterlocks.com.au
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When Travelling
Participants can register on the AIMS website to access and track their progress
over the duration of their interlock term.
Any Concerns you may have with your AIMS account data can be
Contested by opening the violation tab in question and then clicking on the
Review Violation button then entering a description in the comments section as to
the reason you are contesting the violation then submitting.
For further information you can navigate to the VicRoads website.
www.vicroads.vic.gov.au/licences/demerit-points-and-oences/drink-driving-oenc-
es/alcohol-interlock-management-system
About Smart Start Interlocks
Release of Participants Data
Smart Start Interlocks specialises in the delivery of an eective and reliable alcohol
Interlock device. It is the world leader in alcohol interlock technology and alcohol
driver program management and the most experienced and proven alcohol
interlock service program to date in North America. Smart Start Interlocks operate in
the USA, Mexico, Sweden, Denmark, Finland, Poland, Russia, Chile, France,
New Zealand, Australia and Canada.
Smart Start Interlocks oers:
• Innovative and reliable technology used in programs overseas.
• Worldwide experience in alcohol interlock devices.
• Fuel cell Interlock devices.
• Reliable installations, servicing and reporting requirements.
Smart Start Interlocks proudly promotes the use of its most up-to-date alcohol
Interlock devices, the SSI-20/20 and SSI-20/30. These alcohol Interlock devices
have been installed in thousands of vehicles across the globe.
Under the current re-licencing scheme, participants are required to allow Smart Start
Interlocks to release their alcohol interlock data to Vic Roads. By signing the lease
agreement form, the participant authorises Smart Start Interlocks to release, upon
request, reports on the use of the device, or any other information or reports
pertaining to the participation in, or compliance or non-compliance with the
requirements of the program, not withstanding that such reports or information may
contain data of a personal nature which would otherwise be protected by law from
disclosure.
Participants upon request can obtain a copy of their logged data by completing the
online Participant Data Request Form found on the Smart Start web site.
Navigate to www.smartstartinterlocks.com.au, Support page, Vic, Participant Data
Release Form
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