FAQs CameraMaintenance
FAQ TroubleShooting
Howtorestart the3D
PROCamera
1. Holddownthepowerswitchfor3seconds,waitforthe
cameratoshutdown,andthenrestart
2. Ifthecamerahasnotturnedoffbypressingthepower
switchdownforafewseconds,unplugthepowercord
toforcethecameratoshutoff
3. Restartthescanning softwareonyourlaptop
4. Reconnectthepowercordandpressthepowerswitch
toreboot
Scanningsoftware
cannotconnect tothe
camera
1. Checkthatthelaptop’swireless networkconnectionis
workingproperly
2. Checkwhetherthelaptopisspecificallyconnectedto
thecamera’sWIFIandnotadifferentWIFInetwork
3. ThecameraWIFIstartswithN,forexample:
N30001770029
Ittakesalongtimefor
thescanningsoftware
toconnecttothe
Camera
1. Whenoperating inspacewithhighroomtemperature,
continuoususeforalongtimemaycausethecamera
temperaturetorunhigh.Turnoffthecameraforabout
45secondstoreducebacktonormaltemperature
2. Waitforthecameratocooldownbeforeturningthe
camerabackon
3. Toolongdistancebetweenthecameraandlaptop
computermayresultinslowerconnectionspeeds
Inadvertent lossof
connectionbetween
thelaptopandthe
camera
1. Makesurethebatteryvoltageisabove14.7V. Iflower
than14.7V,pleaserechargethebattery
2. Checkthelaptop’sWIFIsignalstrength.IftheWIFI
signalisweak,pleaseshortenthedistancebetweenthe
laptopandthecamera
3. Makesurethelaptopisstillconnectedtothecamera
WIFI.Sometimeswhenthe
When uploadingthe
cameradata,it
remainslockedin
“waitingtoupload”
status
CheckwhetherthelaptopisstillconnectedtotheInternet.
Afterthescaniscompleted,thelaptopshalldisconnect
fromthecameraWIFI.Thelaptopwill,therefore,needto
beconnectedtotheInternet.
LensCleaning
Lenspen:Useaprofessionallensbrushtocleanthesurfaceofthelensandanydustin
theaperturearoundthelens.
Lenscleaningcloth:Usetheprofessionalcleaningclothincludedintheoriginalbox.
Foldtheclothseveraltimes,andusethecenterportionofthefoldedclothtowipe
gentlyinonedirectiononthelens.Ifyouseparatelybuyacleaningclothwitharough
edge,pleaseavoidhittingthelenswiththeedge,soasnottoscratchthelenssurface.
Lenscleaner(notrecommended):Iftherearestubbornstainsthatdonotcomeout
withalenspenorlenscleaningclothalong,professionallenscleanercanbeconsidered.
Applythelenscleanerdropsonthecleaningclothoracamera‐specificcleaningbrush,
andwipethewetpartoftheclothorbrushinonedirection.Wipeuntilachievingthe
desiredresult.
Donotattempttodisassembleormodifyanypartoftheequipment
Avoiddroppingoranystrongimpact
Donotusealcohol,gasoline,thinneroranyotherorganicsolventstocleanthe
equipment
Donotallowliquidsorforeignobjectstoenterthecamera
Useonlythesuppliedbatteries.Usingotherbatteriesorpowersuppliesmaycause
electricshockorfire
Useonlythespecifiedpoweradaptertochargethebattery
Avoidusing,placingorstoringthecamerainanyofthefollowinglocations,asthismay
causethebatterytoleak,overheatorexplode,resultinginfire,burnsorotherinjuries:
•Placeswithstrongsunexposure
•Placewithtemperaturesover40℃
•Moistordustyareas
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