X-5 Frequently Asked Questions
Question: What if I am seeing display or connection issues?
Answer: Issues with the X-5, especially the ones you are seeing likely have to do with the display coming from
the media player, or wireless interference.
First of all, you’ll want to check and ensure the video runs smooth when connected directly to a display.
Consider when doing the installation that you'll want to make sure our products are on an interference free
channel. If you have the product on a channel that has any traffic or interference on it, the picture can be
affected.
You can check to see which RF channels are not being used and are interference free by using a program like
this one:
http://www.metageek.net/support/downloads/
Please note that if 5GHz Channel W53 (52/56/60/64ch) or W56
(100/104/108/112/116/120/124/128/132/136/140ch) is selected; the following restrictions apply due to DFS
laws and regulations.
-Radar wave detection is performed for one minute before communication is started for each channel.
Communication cannot be performed during this detection period.
-If a radar wave is detected during communication, the channel is automatically detected, and
communication is disconnected.
If you are having difficulty using one of the above DFS channels, please try changing to a non DFS RF Channel.
Also, please check that the firmware version of X-5 is above 1.55 as we have improved our DFS detection
algorithm.
Other troubleshooting for display issues:
1. Try using a wired LAN to confirm if there are still video issues. If the video is smooth when running on a wired
LAN, then the wireless is the problem.
2. Please confirm the data size for the frame data. Try a smaller data size to see if there is any improvement.
3. Make sure your PC is not connected to the same Wireless LAN as the X-5 Transmitter. PCs can cause interference
to the transmitter. You can change configuration settings on the transmitter using a wired LAN connection to
ensure smooth video smooth video.
4. Try changing the multicast rate to different settings.
5. If you are still having difficulty, check the settings per the X-5 documentation. Provide a report to Silex technical
support explaining the issues. Include screenshots of the configuration of X-5 (Web UI of X-5 Transmitter
settings, inSSIDer, etc.), pictures, descriptions, firmware version, a detailed problem description, and anything
else that might help us resolve the issue.
