SILENT KNIGHT 9500 Manual de usuario

151059 i

Content

Section 1

System Overview .............................................................................................................................. 1-1

1.1 Features .................................................................................................................................................... 1-1

Hardware: ...................................................................................................................................... 1-1

Software: ....................................................................................................................................... 1-2

1.2 Optional Accessories ................................................................................................................................ 1-2

1.3 Formats Compatible with the 9500 ..........................................................................................................1-3

1.4 9500 Supported SIA Digital I-III Levels ................................................................................................. 1-4

1.5 How to Use this Manual ........................................................................................................................... 1-5

1.6 Terminology ............................................................................................................................................. 1-5

1.7 What’s in the Box .................................................................................................................................... 1-6

1.8 How to Contact Silent Knight ..................................................................................................................1-6

Section 2

Agency Requirements ............................................................................................................... 2-1

2.1 Telephone Requirements .......................................................................................................................... 2-1

2.2 FCC Warning ........................................................................................................................................... 2-1

2.3 UL Requirements ..................................................................................................................................... 2-2

2.3.1 Hardware Requirements ................................................................................................................... 2-2

2.3.2 Operational Requirements ................................................................................................................ 2-2

2.3.3 Programming Requirements ............................................................................................................. 2-2

Section 3

Installation ................................................................................................................................................. 3-1

3.1 Environmental specifications ................................................................................................................... 3-1

3.2 Electrical Specifications ........................................................................................................................... 3-1

3.3 Overview .................................................................................................................................................. 3-2

3.4 Line Card Installation ............................................................................................................................... 3-4

3.5 Removing Line Cards .............................................................................................................................. 3-5

3.6 Telephone Line Connection .....................................................................................................................3-6

3.7 Parallel Printer Connection ......................................................................................................................3-7

3.7.1 Printer Cable Pin-Outs ......................................................................................................................3-8

3.7.2 Com Ports 1 & 2 ...............................................................................................................................3-8

3.7.3 Remote Alert Output ......................................................................................................................... 3-9

3.8 AC Power Cord Connection .................................................................................................................. 3-10

3.8.1 Using Standard Power Cord ...........................................................................................................3-10

3.8.2 Using UL Listed AC Power Connection ........................................................................................ 3-10

3.8.3 Switching to a 230 VAC Power Supply ......................................................................................... 3-12

3.8.4 How to Verify Earth Ground ..........................................................................................................3-13

3.9 Battery Connection ................................................................................................................................ 3-14

3.10 Automation Computer Connection ........................................................................................................ 3-16

3.10.1 Computer Port Baud Rate Selection ............................................................................................... 3-16

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Section 4

Operation ..................................................................................................................................................... 4-1

4.1 Touchpad Function Buttons ..................................................................................................................... 4-1

4.2 Displays .................................................................................................................................................... 4-3

4.2.1 LED Displays .................................................................................................................................... 4-3

4.2.2 LCD Status Display .......................................................................................................................... 4-3

4.2.2.1 Adjusting LCD Contrast ........................................................................................................ 4-4

4.2.2.2 LCD Abbreviations ................................................................................................................ 4-5

4.3 Initial System Power Up .......................................................................................................................... 4-6

4.4 Log On / Log Off .....................................................................................................................................4-7

4.4.1 Installer Profile ................................................................................................................................. 4-7

4.4.2 Operator Profile ................................................................................................................................ 4-7

4.4.3 Default User Codes ........................................................................................................................... 4-8

4.4.4 How to log on the system. ................................................................................................................4-8

4.4.5 How to log off the system. ................................................................................................................4-9

4.5 Modes of Operation ............................................................................................................................... 4-10

4.5.1 Normal Mode .................................................................................................................................. 4-10

4.5.1.1 Manual Operation ................................................................................................................ 4-10

How to Manually Acknowledge Calls: ....................................................................................... 4-10

4.5.1.2 Automatic Operation ............................................................................................................ 4-10

4.5.1.3 Log Only .............................................................................................................................. 4-10

4.5.2 Program Mode ................................................................................................................................ 4-10

4.6 Main Menu ............................................................................................................................................. 4-11

4.6.1 How to display the Main Menu ......................................................................................................4-11

4.6.2 How to Maneuver Through Main Menu .........................................................................................4-12

4.6.3 Call History ..................................................................................................................................... 4-13

4.6.4 System History ................................................................................................................................ 4-13

4.6.5 System Info ..................................................................................................................................... 4-14

4.6.6 Set Time & Date ............................................................................................................................ 4-15

4.6.7 System Restart ................................................................................................................................ 4-16

4.6.8 Printer Menu ................................................................................................................................... 4-17

4.6.8.1 Print Report .......................................................................................................................... 4-18

How to Print Call History ............................................................................................................4-18

How to Print System History ...................................................................................................... 4-19

How to Print System Configuration ............................................................................................ 4-20

How to Print a Test Page ............................................................................................................. 4-21

4.6.8.2 Edit Event Format ................................................................................................................ 4-21

4.6.8.3 Configure Printer .................................................................................................................. 4-23

4.6.9 Program Menu ................................................................................................................................ 4-24

4.6.10 Diagnostics Menu ........................................................................................................................... 4-24

4.6.10.1 Phantom Menu ..................................................................................................................... 4-25

4.6.10.2 Message Que ........................................................................................................................ 4-26

4.6.10.3 Event Log ............................................................................................................................. 4-26

4.6.10.4 Format .................................................................................................................................. 4-27

4.6.10.5 LC Debug Mode ................................................................................................................... 4-27

4.7 Listen-In and Hang Up ........................................................................................................................... 4-28

4.7.1 Manual (Common) Listen-In Operation ......................................................................................... 4-28

4.7.2 PBX Operation ................................................................................................................................ 4-29

4.8 Testing the System ................................................................................................................................. 4-29

Content

151059 iii

Section 5

Programming ......................................................................................................................................... 5-1

5.1 How to Enter Program Mode ................................................................................................................... 5-1

5.1.1 Programming Fields .......................................................................................................................... 5-1

5.1.2 How to Maneuver Around in Program Mode ................................................................................... 5-2

5.2 Programming Choices .............................................................................................................................. 5-2

5.3 General Options ....................................................................................................................................... 5-3

5.3.1 Operation Mode ................................................................................................................................ 5-7

5.3.1.1 How to change the operation mode ........................................................................................5-8

5.3.2 Display Options ................................................................................................................................ 5-9

5.3.2.1 How to Change Language Display ......................................................................................5-10

5.3.2.2 How to Change Time Format Display ................................................................................. 5-10

5.3.2.3 How to Change Date Format Display ..................................................................................5-11

5.3.2.4 How to Turn “On” or “Off” Daylight Savings. ...................................................................5-11

5.3.2.5 How to Edit ITI Options ...................................................................................................... 5-12

5.3.2.6 How to Set Sorted Events .................................................................................................... 5-13

5.3.2.7 How to Set Hold Last Event ................................................................................................ 5-13

5.3.3 Communications ............................................................................................................................. 5-14

5.3.3.1 How to Set Up Port Function ............................................................................................... 5-18

5.3.3.2 How to set Com Port 1 Parameters ......................................................................................5-18

5.3.3.3 How to Set Com Port 2 Parameters .....................................................................................5-19

5.3.3.4 How to Edit Init String (Com 1, Com 2, and Parallel Port) .................................................5-20

To clear an init string: ................................................................................................................. 5-21

5.3.3.5 How to Set Automation Communication .............................................................................5-21

How to Set the Format ................................................................................................................5-21

How Enable or Disable Hex Mode .............................................................................................5-22

How Enable or Disable Heartbeat ...............................................................................................5-22

Time (Period of Heartbeat) .........................................................................................................5-23

Ack Time (Acknowledge Time) ................................................................................................. 5-24

ITI Options (Only Visible if ITI Gen or ITIComp Formats are Chosen) ................................... 5-25

Log Recs (For ITI Formats): ....................................................................................................... 5-26

XID (Extended ID for ITI Panels): .............................................................................................5-26

SupCh (Supervisory Character): .................................................................................................5-26

NoData (No Data Character for Log Record): ............................................................................ 5-26

5.3.3.6 How to Configure the On-board Annunciator Outputs ........................................................5-27

5.3.3.7 How to Configure the Auxiliary Relay Outputs ..................................................................5-28

5.3.4 System Options ............................................................................................................................... 5-29

5.3.4.1 How to Change Backup Battery Setting .............................................................................. 5-30

To Exit: ........................................................................................................................................ 5-30

5.3.4.2 How to Set the Receiver ID Number ................................................................................... 5-30

To Exit: ........................................................................................................................................ 5-30

5.3.4.3 How to Set the Normal State of the Auxiliary Relay Contact ............................................. 5-31

To Exit: ........................................................................................................................................ 5-31

5.3.5 Message Queue Options ................................................................................................................. 5-31

5.3.5.1 Set the Message Queue Warning On level ........................................................................... 5-32

To Exit: ........................................................................................................................................ 5-32

5.3.5.2 Set the Message Queue Warning Off Level ......................................................................... 5-32

To Exit: ........................................................................................................................................ 5-32

5.3.5.3 Set the maximum Buffer Limit ............................................................................................5-33

To Exit: ........................................................................................................................................ 5-33

5.4 Line Card Menu ..................................................................................................................................... 5-33

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5.4.1 Add Line Card ................................................................................................................................ 5-37

5.4.2 Edit Line Card ................................................................................................................................. 5-37

5.4.2.1 Handshake Sequence ............................................................................................................ 5-39

To Change the Handshake Sequence Number: ........................................................................... 5-40

To Change the Format Group: ....................................................................................................5-40

To Change the Handshake Delay Time: ..................................................................................... 5-41

To Change the Handshake Duration Time: .................................................................................5-41

To Change the Maximum Handshake Wait Time: ......................................................................5-42

To Change the Acknowledgment Tone Duration Time: ............................................................. 5-42

5.4.2.2 Line Options ......................................................................................................................... 5-43

How to Set the Line Card for a Direct Line (Dedicated Line): ................................................... 5-43

To Change the Number of Rings Follow These Steps: ............................................................... 5-44

To Change the Ring On Time: ....................................................................................................5-44

To Change the Ring Off Time: ...................................................................................................5-45

To Change the Ring Threshold Voltage: ..................................................................................... 5-45

To Change the Phone Line Sample Rate: ....................................................................................5-46

5.4.2.3 Listen-In ............................................................................................................................... 5-47

To Change the Listen Mode: ....................................................................................................... 5-47

To Change the PBX String: .........................................................................................................5-48

To Change the Listen-In Timeout: .............................................................................................. 5-48

To Edit the Listen-In accounts Lists: ..........................................................................................5-49

To Add a Listen In Account ........................................................................................................ 5-49

To Edit a Listen In Account ........................................................................................................ 5-50

To Clear a Listen In Account ...................................................................................................... 5-50

5.4.2.4 Trap List ............................................................................................................................... 5-51

To Add a Trap Account ............................................................................................................... 5-51

To Edit a Trap Account ...............................................................................................................5-51

To Clear a Trap Account ............................................................................................................. 5-52

5.4.2.5 Misc. Line Opt. .................................................................................................................... 5-53

To Change the Echo Suppress Setting: .......................................................................................5-53

How to Set Caller ID ...................................................................................................................5-54

To Change the Billing Delay Setting: ......................................................................................... 5-54

To Change the Hunt Group: ........................................................................................................ 5-55

5.4.2.6 ITI Options Menu ................................................................................................................. 5-55

ITI SCode Menu: ......................................................................................................................... 5-57

To Set Date/Time Flag: ............................................................................................................... 5-59

To Enable or Disable ITI 300 Baud Negotiation: .......................................................................5-59

5.4.3 Copy Line Cards ............................................................................................................................. 5-59

5.4.3.1 To Program the Default Settings Into a Line Card .............................................................. 5-59

5.4.3.2 Copy the Programming of an Existing Line Card to Another .............................................5-60

5.4.4 Clear Line Card ............................................................................................................................... 5-62

To Clear or Delete a Line Card Form the Receiver Follow These Steps: ................................... 5-62

5.4.5 View Line Cards .............................................................................................................................5-63

5.5 User List ................................................................................................................................................. 5-64

5.5.1 Adding a User ................................................................................................................................. 5-65

5.5.2 Editing a User ................................................................................................................................. 5-66

5.5.3 Clearing a User Out of the Receiver ............................................................................................... 5-68

Section 6

Compatible Reporting Formats ..................................................................................... 6-1

6.1 Formats By Communication Group. ........................................................................................................ 6-1

6.2 Format Numbers Used In Printer Output ................................................................................................. 6-3

Content

151059 v

Section 7

Troubleshooting ................................................................................................................................7-1

7.1 Error Messages ......................................................................................................................................... 7-1

7.2 Troubleshooting Process .......................................................................................................................... 7-5

7.3 Safe Mode ................................................................................................................................................7-5

7.4 Updating the Receiver Software .............................................................................................................. 7-6

Section 8

Automation Communication Formats .................................................................. 8-1

8.1 Introduction .............................................................................................................................................. 8-1

8.1.1 Conventions Observed In This Section ............................................................................................ 8-1

8.2 Silent Knight 9000 Protocol ..................................................................................................................... 8-2

8.2.1 Data String Description And Special Characters .............................................................................. 8-2

8.2.2 Calls From Panels ............................................................................................................................. 8-4

8.2.3 Long Calls ......................................................................................................................................... 8-5

8.2.4 Bad Data ...........................................................................................................................................8-5

8.2.5 Good Data with Bad Data ................................................................................................................. 8-5

8.2.6 Validation Byte (V-Byte) .................................................................................................................. 8-6

8.2.7 System Messages .............................................................................................................................. 8-6

8.2.8 Communication from a Computer to the 9500 .................................................................................8-7

8.2.8.1 ACKing And NACKing Data ................................................................................................ 8-7

8.2.8.2 Link Test ................................................................................................................................ 8-8

8.3 SIA CIS (Computer Interface Standard) .................................................................................................. 8-9

8.3.1 Data String Description And Special Characters .............................................................................. 8-9

8.3.2 Basic Message Format .................................................................................................................... 8-11

8.3.3 Modifier Codes ............................................................................................................................... 8-12

8.3.4 Long Calls ....................................................................................................................................... 8-13

8.3.5 System Status Messages ................................................................................................................. 8-14

8.3.6 Heart Beat ....................................................................................................................................... 8-15

8.3.7 Communication from a Computer to the 9500 ............................................................................... 8-16

8.3.7.1 ACKing and NACKing Data ............................................................................................... 8-16

8.3.7.2 Link Test .............................................................................................................................. 8-17

8.4 ITI Generic Computer Format ...............................................................................................................8-18

8.4.1 Convention Used In This Section ...................................................................................................8-18

8.4.2 Report Record ................................................................................................................................. 8-18

8.4.2.1 Control Panel Type and Zone Attribution Byte ................................................................... 8-19

8.4.2.2 Extended Panel ID Codes .................................................................................................... 8-20

8.4.2.3 Alarm Codes ........................................................................................................................ 8-21

8.4.3 Log Record ..................................................................................................................................... 8-22

8.4.4 Test Record ..................................................................................................................................... 8-22

8.4.5 OKAY Record ................................................................................................................................ 8-23

8.4.6 ACKing and NACKing Data .......................................................................................................... 8-23

8.5 ITI Computer Interface Format .............................................................................................................. 8-24

8.5.1 Convention Used In This Section ...................................................................................................8-24

8.5.2 General Record Structure ................................................................................................................8-24

8.5.3 Report Record ................................................................................................................................. 8-25

8.5.3.1 Information Field Identifiers ................................................................................................ 8-27

8.5.3.2 Panel Type Characters ......................................................................................................... 8-28

8.5.3.3 Condition Codes ................................................................................................................... 8-29

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8.5.4 Test Record ..................................................................................................................................... 8-29

8.5.5 Supervisory Record ......................................................................................................................... 8-30

8.5.6 Log Records .................................................................................................................................... 8-30

8.5.7 Checksum/Control Field ................................................................................................................. 8-31

8.6 SIA 2000 ................................................................................................................................................ 8-31

8.7 SK EXP (Silent Knight Expanded) ........................................................................................................ 8-32

8.7.1 SKE Header Block .......................................................................................................................... 8-32

Example: ...................................................................................................................................... 8-32

8.7.2 Call Message Block ........................................................................................................................ 8-33

Example: ...................................................................................................................................... 8-33

8.7.2.1 Dialer Format ....................................................................................................................... 8-34

8.7.2.2 Panel Data ............................................................................................................................ 8-35

Example: ...................................................................................................................................... 8-36

8.7.2.3 Listen-in Indicator ................................................................................................................ 8-37

Example: ...................................................................................................................................... 8-37

8.7.2.4 Trap Account Indicator ........................................................................................................ 8-38

Example: ...................................................................................................................................... 8-38

8.7.2.5 Long Call Indicator .............................................................................................................. 8-38

8.7.2.6 Bad Data Field Indicator ...................................................................................................... 8-39

Example: ...................................................................................................................................... 8-39

8.7.3 System Message Block ................................................................................................................... 8-39

Example: ...................................................................................................................................... 8-39

8.7.3.1 System Messages ................................................................................................................. 8-41

8.7.4 Heart Beat Message Block ..............................................................................................................8-42

Example: ...................................................................................................................................... 8-42

8.7.5 Validation Byte (V-Byte) ................................................................................................................ 8-42

8.7.6 ACKing and NACKing Data .......................................................................................................... 8-43

8.7.7 Commands Initiated by the Automation Computer ........................................................................8-44

8.7.7.1 Remote Log-on/Log-off ....................................................................................................... 8-45

To Log-in: ................................................................................................................................... 8-45

To Log-off: .................................................................................................................................. 8-46

8.7.7.2 Force Hang-up Request ........................................................................................................ 8-46

To Force Hang-up: ...................................................................................................................... 8-46

8.7.7.3 Add or Delete a Listen-in Account ......................................................................................8-47

To Add a Listen-in Account: ....................................................................................................... 8-47

To Delete a Listen-in Account: ................................................................................................... 8-47

8.7.7.4 Common Listen-in Extend/End Request .............................................................................. 8-48

To Extend Listen-in: .................................................................................................................... 8-48

To End a Listen-in Session: ........................................................................................................ 8-48

8.7.7.5 PBX Listen-in String ............................................................................................................ 8-49

To Create or Edit PBX String: .................................................................................................... 8-49

8.7.7.6 Add or Delete a Trap Account .............................................................................................8-50

To Add a Trap Account: ..............................................................................................................8-50

To Delete a Trap Account: .......................................................................................................... 8-50

8.7.7.7 Link Test Request ................................................................................................................ 8-51

8.8 US ASCII Character Code .....................................................................................................................8-51

151059 1-1

Section 1

stem Overview

This manual describes installation, operation, and programming of the Model 9500 Central

Station Receiver. The 9500 is a dual line desk-top receiver. This section will list features,

optional accessories, compatible formats, and SIA options supported. This section also

contains conventions held throughout the manual, terminology relevant to this product, and

other information.

1.1 Features

Hardware:

• Supports both 120 and 240 VAC installations at 60 and 50Hz operation.

• External annunciation with auxiliary Form C dry contact relay. (Programmable)

• On-board PZT alert. (Programmable.)

• 1 parallel port.

• 2 serial ports.

• 2 rear SBUS connectors.

• Modular configuration for easy replacement and repair.

• 4 line LCD Display with 20 characters for each line.

• On-board touchpad for manual operation and programming.

• LEDs to indicate system operations.

• One line card will communicate with all supported formats.

• Supports up to 2 line cards which operate independent of each other.

• Line card parameters are stored on the MCPU for faster removal and replacement.

• Line cards support Caller ID and Caller Name Delivery.

• Line cards are individually programmable for format priority and ring parameters.

• Line cards support direct connect phone line monitoring.

Model 9500 Central Station Receiver Installation/Operation Manual

1-2 151059

Software:

• Programmable display options for time and date information.

• View or print the history information by priority or by call or by event.

• Two user profiles to control user access to the receiver.

• Supports up to 40 users.

• Listen-in and trap accounts support wild card variables. Up to 20 accounts available per

line card. (20 for listen-in and 20 for trap accounts.)

• Listen-in selectable for direct, hook flash, or PBX phone system.

• Programmable port configuration for automation, printer and backup support.

• 500 event history buffer.

1.2 Optional Accessories

The following accessories for the Model 9500 receiver are available from Silent Knight Sales

Department unless otherwise indicated. You can contact Silent Knight Sales Department by

phone or by mail. The Sales Department’s toll free and local numbers are 800-446-6444 and

612-493-6435. Our mailing address is 7550 Meridian Circle, Maple Grove, MN 55369-4927.

Table 1-1: Optional Accessories for the 9500 receiver

Item Silent Knight

Model Number (if

applicable) Description/Comments

Line card 9810 The line card monitors the phone line, detects ring and processes

the message from the communicating panel.

Backup battery 6712 (See Section 3.9

for installation.) A 12VDC 7ah battery which will provide a minimum 4 hours of

backup power during an AC power loss. (See Section 2.3.2 for UL

backup power requirements.)

Printer cable Not available from

Silent Knight A standard 25-pin cable used to connect the 9500 receiver to an

external parallel printer.

UL Conduit

Connector Kit 9512 (See Section

3.8.2 for installation.) Required to meet UL requirements for NFPA 72 Central Station

Service.

Automation Software

9540 Dispatcher, alarm monitoring software with report generation

(250 accounts Maximum).

9541 Dispatcher Plus, alarm monitoring software with report

generation (no account limit).

9542 Reporter, unmonitored event capture, storage and report

generation software.

System Overview

151059 1-3

1.3 Formats Compatible with the 9500

The 9500 receiver is compatible with all Silent Knight UL listed communicators.

Table 1-2 shows the formats that the 9500 receiver can decode and the handshake frequency

groups which accommodate that format (see Section 5.4 for line card programming). Each

line card can decode every format listed below. Setting the handshake order only prioritizes

the type of communication done by each line card. Section 6 of this manual describes the

formats in greater detail.

Table 1-2: Formats compatible with the 9500

Format Name Handshake

BFSK 1400 or 2300 Hz

SK FSK, FSK 0, FSK 80 1400 or 2300 Hz

SK FSK 1, FSK 1, FSK 81 1400 or 2300 Hz

FSK II, FSK 86 1400 Hz

SK 4+2 1400 Hz

SK 3+1/3+1 Extended 1400 or 2300 Hz

Sescoa 3+1/Franklin 3+1 2300 Hz

Radionics 3+1 Checksum 1400 or 2300 Hz

4+1 Extended 1400 or 2300 Hz

FBI 4+3+1 1400 or 2300 Hz

SX-III, SX-IVA 2225 Hz

SX-IVB 2225 Hz

ITI SX-V 2225 Hz

ITI Commander 2225 Hz

ITI RF Commander, Harbor Gard 2225 Hz

ITI Commander 2000, LifeGard 2225 Hz

ITI CareTaker+, SecurityPro 4000 2225 Hz

ITI UltraGard 2225 Hz

SIA DCS 2225 Hz

SIA 2000 (pending approval) 2225 Hz

Ademco Contact ID 1400 and 2300 Hz

Ademco Super Fast 1400 and 2300 Hz

Acron Touch Tone 1400 and 2300 Hz

Ademco Express 1400 and 2300 Hz

DTMF 4+2 1400 and 2300 Hz

Model 9500 Central Station Receiver Installation/Operation Manual

1-4 151059

1.4 9500 Supported SIA Digital I-III Levels

Table 1-3 compares the 9500 receiver to SIA Digital Compatibility Levels I, II, and III and

indicates which of them we comply with.

Table 1-3: 9500 and SIA Levels I-III comparison

9500 Function/Capability Transmitter Receiver



Support Tonal Acknowledgments required required



Support N blocks with Zone Numbers Only required required



Support single Account Block per Call required required



Support O Blocks (optional) required



Support X Blocks (optional) required



Support 300 Baud (Fast) (optional) required

Support Configuration Block required required

Support Data Acknowledgments required required



Support Modifier codes id, da and ti.(optional) required



Support Multiple Account Blocks per Call (optional) required



Support E Blocks (optional) required



Support Data Codes with Units Numbers (optional) required

Support RECEIVER call out and Access Passcode required required

Support Reverse Channel C Blocks required required

Support Reverse Channel P Blocks required (optional)

Support Reverse Channel A Blocks (optional) required

Support Dynamic block and Group Sizes (optional) required



Support Listen-in (optional) required



Support A Blocks to RECEIVER (optional) required

Support V-Channel communication (optional) (optional)

Level I

Level II

Level III

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