Samsung WF457ARGSGR/AA Manual

WASHING MACHINE

Technical Information

Code No. : DC68-03152A_EN

• Duetopossibilityofpersonalinjuryorpropertydamage,alwayscontactanauthorized

technicianforservicingorrepairofthisunit.

• RefertoServiceManualfordetaiLCD/LEDinstallation,operating,testing,troubleshooting,and

disassemblyinstructions.

Models : WF457AR*

WF455AR*

AllsafetyinformationmustbefollowedasprovidedinServiceManual.

CAUTION

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Model : WF457AR* Model : WF455AR*

(Techsheet)WF457AR-03152A_EN.indd 1 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS

GENERAL ERROR FUNCTION

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

1dc Anunbalancedloadthatprevents

yourwasherfromspinning.

Redistributetheload,presstheStart/

Pausebutton.

2dS Thedoorisopenwhenthewasheris

running.

Closethedoortightlyandrestart

thecycle.Ifthecodereappears,call

customerservice.

3FL Yourwasherfailedtolockthedoor.

Makesurethedoorisrmlyclosed.

PressthePowerbuttontoturno

yourwasher,thenturnitonagain.

Ifthecodereappears,callcustomer

service.

4Hr Awatertemperaturecontrolproblem.

(Heatercontrolproblem) Callcustomerservice.

5LE Yourwasherhastriedtoll,buthas

notreachedtheproperwaterlevel. Callcustomerservice.

6LO Thedoorwillnotunlock.

Makesurethedoorisrmlyclosed.

PressthePowerbuttontoturno

yourwasher,thenturnitonagain.

Ifthecodereappears,callcustomer

service.

7nd

Yourwasherisnotdraining.Thiscan

alsomeanthattheunitsensesasmall

clogwhiledraining.

1.Turnotheunitfor10secondsand

thenturnitonagain.

2.SelecttheSpinOnlycycle.

3.PresstheStart/Pausetodrainthe

water.

Ifitstilldoesnotdrain,callforservice.

8nF

Yourwasherhastriedtollbutwas

unsuccessful.

Makesurethewaterfaucetsareopen

alltheway.Checkforbenthoses.

Checktheinletscreensonthehoses.

IfyouareusingaFloodSafetyDevice,

pleaseremovethedeviceandconnect

thewaterhosesdirectlytotheunit.

Checkifthehotwatersupplyhoseis

connected.

Youmustconnectthehotwatersupply

hosebecausehotwaterissuppliedby

theAutoTemperatureControl(A.T.C.)

functionifthetemperatureofthecold

waterislowerthan59°F.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF457AR-03152A_EN.indd 2 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

9 nF1

Thehot/coldwaterhoseconnectionisnot

correct.

Pleaseconnectthehot/coldwater

hoseconnectioncorrectly.

10 OE Afaultisdetectedinthewaterlevel

sensor. Callcustomerservice.

11 1E TheWaterLevelsensorisnotworking

properly. Callcustomerservice.

12 E2 Ajammedkey. Callcustomerservice.

13 tE Atemperaturesensorproblem.

PressthePowerbuttontoturno

yourwasher,thenturnitonagain.

Ifthecodereappears,callcustomer

service.

14 3E Amotorproblem. Restartthecycle.Ifthecode

reappears,callcustomerservice.

15 2E High/Lowvoltagedetected. Restartthecycle.Ifthecode

reappears,callcustomerservice.

16 AE ACommunicationerrorbetweenthe

SUB(Sensor)PBAandtheMAINPBA Callcustomerservice.

17 AE4

ACommunicationerrorbetweenthe

WIFIPBAandtheMAINPBA

Callcustomerservice.

18 AE3 ACommunicationerrorbetweenthe

DRModuleandtheMAINPBA Callcustomerservice.

19 AE5 ACommunicationerrorbetweenthe

LCDPBAandtheMAINPBA Callcustomerservice.

20 8E AMEMSsensorproblem. Callcustomerservice.

SF1

SF2

SF3

Asystemerror Callcustomerservice.

22 SUdS

Toomanysudsaredetectedduringthewashsession.Theunitisputonhold

untilthe amountof sudshavebeen reduced.Theunit willthen goback to

operating.Whenitnisheswashing,the“End”and“SUdS”codeswillblinkin

turn.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF457AR-03152A_EN.indd 3 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS

TEST MODE

Model: WF455AR*

Model: WF457AR*

Test Mode:

EachTestModefortheGRACESisasfollowsinthecomingpages.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Special Test Mode

Power O State Quick Test Mode

Service Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

Demo Mode Wash

EEPROM Clear

Mode

Power On State

(Normal User Mode)

Special Test Mode

Power O State

Quick Test Mode

Service Mode

Demo Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

EEPROM Clear

Mode

Power On State

(Normal User Mode)

Special Test Mode

Power O State Quick Test Mode

Service Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

Demo Mode Wash

EEPROM Clear

Mode

Power On State

(Normal User Mode)

Special Test Mode

Power O State

Quick Test Mode

Service Mode

Demo Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

EEPROM Clear

Mode

Power On State

(Normal User Mode)

(Techsheet)WF457AR-03152A_EN.indd 4 2012-03-07 �� 3:25:48

ALIGNMENT AND ADJUSTMENTS

Quick Test Mode

Model: WF455AR*

Model: WF457AR*

Denition of Quick Test Mode:

- CheckoperationofallLED’s(VerifyfaultyLED).

- Checkmodelandsoftwareversion.

- Checkdierentoperatingmodes(e.g.watervalve,motor,door,drainpump,etc.).

How to Enter:

Model : WF455AR*

- Plugintheunit.

- PressSoilKey,SpinKeyandPowerKeyatthesameTime.

Model : WF457AR*

- Plugintheunit.

- PressStartandPoweratthesameTime.

BeforeenteringQuickTestMode,turnonAP.(WiFiAP)

AfterenteringQuickTestMode,WiFitestingisdoneautomatically.

Ifthereis“AE4”errorcheckWiFimoduleinLCDModule.

PresstheStartbuttonaftertheAE3orAE4erroroccurstocanceltheerrornoticationand

continuequicktestmode.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF457AR-03152A_EN.indd 5 2012-03-07 �� 3:25:49

ALIGNMENT AND ADJUSTMENTS

Model : WF455AR*

1. AllLED’slightupanditsendsoutBeep

SoundwhenitentersintotheQuickTest

Mode.(Including7-Segment)

2 DisplayssoftwareversionforasecandClear

EEprom.(Ex.IfS/WVersionis49,7-Segment

willdisplaydE49)

3. Whentheversionisdisplayed,turnthe

Jog-Dial.Pressthefollowingkeystotestthe

variouscomponents.

- TempKey:WaterValveTest

- SpinKey:DoorLock/UnlockTest

- SoilKey:WaterHeaterTest

- Steam:DrainPump/BubblePump/

DirectValveTest

Model : WF457AR*

1. DisplayssoftwareversionforasecandClear

EEprom.(Ex.IfS/WVersionis49,7-Segment

willdisplaydE49)

2. Whentheversionisdisplayed,turnthe

Jog-Dialsothattheversiondisappears.

Pressthefollowingkeystotestthevarious

components.

- No.1Key:WaterValvesTest

- No.2Key:DoorLock/UnlockTest

- No.3Key:DrainPump/BubblePump/

DirectValveTest

- No.4Key:WaterHeaterTest

Quick Test Mode:

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Quick Test Mode

S/W Version display

All LEDs On for 1 sec

(include 7-Segment)

All Devices Test using keys

1 Key 3 Key 4 Key2 Key

Quick Test Mode

S/W Version display

All LEDs On for 1 sec

(include 7-Segment)

All Devices Test using keys

1 Key 3 Key 4 Key2 Key

(Techsheet)WF457AR-03152A_EN.indd 6 2012-03-07 �� 3:25:49

ALIGNMENT AND ADJUSTMENTS

Service Mode

Denition of Service Mode:

- ServiceModeenablesservicetechnicianstoverifytheoperationofthewashingmachineand

dotroubleshooting.

- ServiceModecanbeenteredduringallwashingcyclewithoutinterruptingthecycleexcept

someoftestmodes.

- VarioustestscanbedonewithServiceMode.So,troubleshootingcanbedonebasedonthe

resultingdiagnosticcodes.

- If¨AE3¨or¨AE4¨erroroccured,presstheStartbuttonthenerrorwillbecleared.

How to Enter:

Model : WF455AR*

- ToentertheServiceMode,presstheSignalandExtraRinseKeysfor3secondsoruntiltheunit

sendsoutbeepingsounds.

Model : WF457AR*

- Method1:SelectTitleOption“1”onCourseSelectionMode.“PressExtrasfor3Seconds.

- Method2:Tap“3”threetimes“Tap“4”twotimes“Tap“3”onceOntheProgressMode.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF457AR-03152A_EN.indd 7 2012-03-07 �� 3:25:49

ALIGNMENT AND ADJUSTMENTS

Service Mode:

1. ThewashermustbeontogointotheServiceMode.

2. Themotorspeedwillbedisplayedwhenstarted(Itdisplays0whenthemotordoesnotspin).

3. Thepresentstateofthemachinewillnotbechanged.

(i.e.,thecurrentcycleinprogresswillnotbeinterruptedandonlythedisplaywillchange)

4. FollowingInstructionsToexitServiceMode.

Model : WF455AR*

- PressSignalandExtraRinseKeysfor3secondagain,orPowerKey.Ifnokeyisoperatedduring

ServiceModefor5minutes,themachinewillreturntonormalusermode.

Model : WF457AR*

- TapSegment“4“threetimes“TapSegment“1”twotimes“TapSegment“4”onceOntheService

Mode.IfnokeyisoperatedduringServiceModefor5minutes,themachinewillreturnto

normalusermode.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WF457AR* Service Mode

WF455AR* Service Mode

Signal + Extra Rinse

3 sec

Service Mode is canceled if no key is pressed for 5 minutes

before the washer operation begins. However, this is not true

when the washer operation has already started.

Power On State

(Normal User Mode) Service Mode

(Techsheet)WF457AR-03152A_EN.indd 8 2012-03-07 �� 3:25:50

ALIGNMENT AND ADJUSTMENTS

Quick Spin Test Mode

Model : WF455AR*

Denition of Quick Spin Test Mode:

- QuickSpinTestModeistodoSpinCheck.(HighRPM)

How to Enter:

- DuringServiceMode,presstheDelayStart+RinseAddKeysfor3secondstoenterQuickSpinTestMode.

- Cannotenteroncethewashingcyclehasstarted.

Quick Spin Test Mode:

AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.

OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.

ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe

Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits

spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.

Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheSPINKeyIfyou

PressSPINkeywhenthewashingmachineisnotinHoldSpeedMode,QuickSpinModeisexited

andServiceModeisrestored.

Model : WF457AR*

Denition of Quick Spin Test Mode:

- QuickSpinTestModeistodoSpinCheck.(HighRPM)

How to Enter:

- Press“Spin”OntheServiceMode.

- Cannotenteroncethewashingcyclehasstarted.

Quick Spin Test Mode:

AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.

OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.

ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe

Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits

spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.

Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheSPINKeyIfyouPress

SPINkeywhenthewashingmachineisnotinHoldSpeedMode,QuickSpinModeisexitedand

ServiceModeisrestored.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Delay Start + Rinse Add

for 3sec or after 10 minutes

Delay Start + Rinse Add

3 sec

While a cycle is not running

While it is not in Hold Speed Mode

Service Mode

Start/PauseQuick Spin Test Mode Hold Speed Mode

Delay Start + Rinse Add

(Techsheet)WF457AR-03152A_EN.indd 9 2012-03-07 �� 3:25:50

ALIGNMENT AND ADJUSTMENTS

Cycle Count Check Mode

Denition of Cycle Count Check Mode:

- CycleCountCheckModeistotallyupthenumberofwashings.

How to Enter:

Model : WF455AR*

- ToentertheCycleCountCheckMode,presstheSignalKeyduringServiceMode.

Model : WF457AR*

- Press“2”onTheServiceMode.

Cycle Count Check Mode:

1. ActivatetheServiceModeinadvance.

2.WhentheSignalkeyispressed,thetotalnumberofwashingswilllightupandasignalLCD/

LEDwillglow.

3.Themaximumnumberofcycleswillbe9999.

Thecounterwillrolloverto0andstartcountingagainafter9999.

4.Thecountingwillbecarriedoutattheendofthenormalcycle.

(FornormalandContinuousRuncycles,thecountiscarriedoutattheendofthecycles.

5. ToexittheCycleCountCheckMode,pressthe“Signal”keyagain.

S/W Version Check Mode

Denition of S/W Version Check Mode:

- S/WVersionCheckModeistobringupS/WVersioninformation.

How to Enter:

Model : WF455AR*

- ToentertheS/WVersionCheckMode,presstheSoilLevelKeyduringServiceMode.

Model : WF457AR*

- Press“4”OntheServiceMode.

S/W Version Check Mode:

1. ActivatetheServiceModeinadvance.

2. PresstheSoilLevelKeytobringupitssoftwareVersion

EX)GeneratedE49atVersion49(dEisMicomcode,49isit’ssoftwareversion)

3. ToexittheS/WVersionCheckMode,presstheSoilLevelS/Wonceagain.

Then,itreturnstotheServiceModewithmotorRPMilluminating.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WF455AR* : Signal

WF457AR* : 2 Key

Service Mode Cycle Count

WF455AR* : Soil Level

WF457AR* : 4 Key

Service Mode S/W Version Check

Mode

(Techsheet)WF457AR-03152A_EN.indd 10 2012-03-07 �� 3:25:51

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