Samsung OFFICESERV 7100 Manual de usuario

TABLE OF CONTENTS

SPECIAL APPLICATIONS SECTION

PART DESCRIPTION PAGE

1 OVERVIEW..................................................................................................1.1.1

2APPLICATIONS

2.1 INDIVIDUAL STATION PAGE.................................................... 2.1.1

2.2 CALLER ID ............................................................................... 2.2.1

2.3 USING LCR TO INSERT LONG DISTANCE PICK CODE ......... 2.3.1

2.4 USING LCR WITH CALLER ID ................................................. 2.4.1

2.5 UNIFORM CALL DISTRIBUTION ............................................. 2.5.1

2.6 OfficeServ 7100 VoIP (VOICE OVER

INTERNET PROTOCOL).......................................................... 2.6.1

2.7 NETWORKING OVER PRI ....................................................... 2.7.1

2.8 NETWORKING OVER IP .......................................................... 2.8.1

2.9 NETWORKING ......................................................................... 2.9.1

OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL TABLE OF CONTENTS APRIL 2007

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 1 APRIL 2007

1.1.1

PART 1. OVERVIEW

This part of the technical manual is titled “Special Applications” because it provides

information about interfacing with customer-provided equipment or using a feature in a

different way than it was intended. Perhaps an application may require a combination

of CPE, creative programming, unusual feature operation or all of the above.

Because these applications require installation instructions and a combination of

programming sequences, there is no obvious place to put this information; therefore,

we created this part of the manual. As additional special applications are reported from

the field, we will include them in this section.

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.1.1

PART 2. APPLICATIONS

2.1 INDIVIDUAL STATION PAGE

The system was not designed to permit page announcements to individual keysets.

However, a forced auto answer key (FAUTO) can be used to accomplish this objective.

1. Program a keyset for RING in MMC 103.

2. Assign an FAUTO key to each keyset that is allowed to page individual keysets.

3. Call another station. When you hear ringback tone, press the FAUTO key. The

ringing will stop and an Auto Answer call is set up.

NOTE: To prevent the use of this feature from getting out of control, only assign FAUTO

keys to those keysets needing to page individual keysets.

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.2.1

2.2 CALLER ID

The OfficeServ 7100 is compatible with both types of Caller ID as defined by

BELLCORE. These are the single message format or “Number Only” sometimes

referred to as standard Caller ID and the multiple message format or “Name and

Number” sometimes referred to as Deluxe Caller ID. In the case of Number Only

delivery, there is a translation table available that may be used to add names to the

delivered number.

HARDWARE PROVISIONS

zA 4TRM trunk module

SOFTWARE PROVISIONS

The MMCs related to Caller ID are listed below with a short description of their use.

They are listed in the recommended order in which they should be programmed. This

sequence is suggested so that the installer gets a better understanding of how the

feature works. There is no technical reason to follow this sequence.

zMMC 414 CALLER ID TRUNKS This MMC is used by the technician to determine

which trunks will receive Caller ID data.

zMMC 312 ALLOW CALLER ID This MMC is used by the technician to determine

which keysets are allowed to receive Caller ID

displays.

zMMCs 722 and 723 These MMCs have keys related to Caller ID

features added to them. It is strongly

recommended that all keysets allowed Caller ID in

MMC 312 are programmed with a CID key.

zMMC 728 CID TRANSLATION This MMC allows the technician to create a list of

names that correspond to numbers received from

the Central Office. These names will be displayed

when a call rings in that has NUMBER ONLY data

provided by the CO.

zMMC 725 SMDR OPTIONS The ability to print Caller ID data and abandoned

calls is determined by this MMC.

zMMC 119 CALLER ID DISPLAY The OfficeServ 7100 will display both Caller ID

Name and Number simultaneously on the display

the keysets. This MMC is used by the end user to

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.2.2

determine which piece of Caller ID data is

displayed when a call rings at the user’s station.

This MMC is primarily used when displaying

transferred calls.

zMMC 501 SYSTEM TIMERS This MMC has two new timers related to Caller ID.

The only timer that may need adjustment is the

CID DISPLAY TIME. This is the length of time that

CID data is displayed after the CID key is pressed.

zMMC 415 TRK. ABANDON This MMC is used by the technician to determine

which trunks will record data in the Call Abandon

list and print with an Abandon “A” flag on SMDR.

zMMC 608 ASSIGN REV BLOCK This MMC is used by the technician to assign CID

Review blocks to keysets to allow the user to

review CID data for previous calls.

zMMC 701 ASSIGN COS All of the Caller ID features have been added to

this MMC to enable the technician to allow or

deny them.

zMMC 724 NUMBER PLAN The Caller ID features have been added to this

MMC to allow a technician to assign an access

code where necessary.

In addition to the above MMCs, it is necessary to have LCR programmed on the system

to enable certain features with a DIAL/REDIAL option to be used. This is because the

number format provided by the Central Office contains the area code. This area code

must be stripped off in the LCR modified digits section to allow a local number to be

correctly dialed.

For example, if the system is located in the 305 area code, the LCR digit table points

the entry 1305 to a modified digits entry that deletes the first four digits of the CID

number. Of course, this is a much simplified LCR scheme. As there are long distance

calls to be made within the home area code, additional entries are required to identify

these.

For example, if 1305-426 is a local call, the area code has to be stripped, but if 1305-

858 is long distance, the area code has to remain to allow the number to be dialed.

There are two ways of doing this. You can either enter all of the local office codes and

tell the system to strip the area code from them or you can enter the long distance

codes and tell them to ignore the modify digits entry.

A list of all of the local office codes can be found at the front of the local telephone

directory.

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.3.1

2.3 USING LCR TO INSERT LONG DISTANCE

PICK CODE

One of the more common uses for LCR is to use this feature to automatically insert the

long distance access code for long distance calls within your own area code. This will

allow these calls to be processed by the selected long distance carrier instead of the

local telephone company. The following example is based on an area where all long

distance calls must be preceded by 1 + area code as this is the most common

scenario.

In MMC 710, program the following entries:

MMC 710 LCR DIGIT TABLE

INDEX LCR DIGIT STRING LENGTH ROUTE

001 1 11 1

002 2 7 1

003 3 7 1

004 4 7 1

005 5 7 1

006 6 7 1

007 7 7 1

008 8 7 1

009 9 7 1

010 411 3 1

011 911 3 1

012 0 1 1

013 1AAA 11 2

NOTE: AAA is your home area code.

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TECHNICAL MANUAL PART 2 APRIL 2007

2.3.2

In MMC 711, program the following entries:

MMC 711 LCR TIME TABLE

TIME CHANGE BANDS

A B C D

HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT

DAY

SUN 0001 1

MON 0001 1

TUE 0001 1

WED 0001 1

THU 0001 1

FRI 0001 1

SAT 0001 1

In MMC 712, program the following entries:

MMC 712 LCR ROUTE TABLE

LCR ROUTE TIME CHANGE LCRCOS TRK GROUP MOD DIGITS

1 1 1 800

2 1 1 800 001

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.3.3

In MMC 713, program the following:

MMC 713 LCR MODIFY DIGIT TABLE

INDEX NO. OF DELETE

DIGITS (15)

NO. OF INSERT

DIGITS (14)

NO. OF APPEND

DIGITS (14)

001 1010XXX

NOTE: 1010XXX is the access code for the long distance carrier of your choice.

In MMC 603, move all of the C.O. lines from trunk group 9 to trunk group 800. You

will have to delete the line numbers from trunk group 9 as trunks can be in more

than one group.

In MMC 724, assign 9 as the LCR access code. This will delete 9 from the first trunk

group automatically.

In MMC 210, turn on LCR.

Setting LCR up like this will not prevent C.O. lines from being accessed by Direct Trunk

(DT) keys but it does mean that speed dial numbers will have to be reprogrammed to

allow them to access LCR.

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.4.1

2.4 USING LCR WITH CALLER ID

It is necessary to have LCR programmed on systems with Caller ID to enable certain

features with a DIAL/REDIAL option to be used. This is because the 10 digit CID

number format provided by the Central Office always contains the area code. This area

code must be stripped off in the LCR modified digits section to allow a local number to

be correctly dialed. To make this task easier, the system inserts a 1 in front of the

received digits. This makes it look like a normal 11 digit telephone number so LCR can

process the number and modify the digits.

For example, if the system is located in the 305 area code, the LCR digit table points

the entry 1305 to a modified digits entry that deletes the first four digits of the CID

number. Of course, this is a much simplified LCR scheme. As there are long distance

calls to be made within the home area code, additional entries are required to identify

these calls. This is illustrated in the sample table for MMC 710 below where entries 013

to XXX are the local area code (305 in the previous example) followed by the local CO

prefixes. This will tell the system which calls need to have the first four didits stripped

off using the modifiy digits table.

In MMC 710, program the following entries:

MMC 710 LCR DIGIT TABLE

INDEX LCR DIGIT STRING LENGTH ROUTE

001 1 11 1

002 2 7 1

003 3 7 1

004 4 7 1

005 5 7 1

006 6 7 1

007 7 7 1

008 8 7 1

009 9 7 1

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OfficeServ 7100 SPECIAL APPLICATIONS

TECHNICAL MANUAL PART 2 APRIL 2007

2.4.2

MMC 710 LCR DIGIT TABLE

010 411 3 1

011 911 3 1

012 0 1 1

013 1AAALLL 11 2

ÐÐ11 2

XXX 1AAALLL 11 2

NOTE: AAA is your home area code and LLL is a local prefix. For example, at STA,

AAA= 305 and one LLL = 426. To operate correctly, all of the local prefixes must be

entered in this table. These prefixes can be found at the front of the local telephone

directory.

In MMC 711, program the following entries:

MMC 711 LCR TIME TABLE

TIME CHANGE BANDS

A B C D

HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT

DAY

SUN 0001 1

MON 0001 1

TUE 0001 1

WED 0001 1

THU 0001 1

FRI 0001 1

SAT 0001 1

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