Samsung S24AG300NE Manual de usuario

USER MANUAL

Gaming Monitor

S24AG30 * S27AG30*

(Singapore only : S24AG300NE / S24AG302NE / S24AG304NE/S27AG300NE / S27AG302NE / S27AG304NE)

The colour and the appearance may differ depending on the product, and the specifications are subject to change

without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

Samsung owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.

Trademarks other than that of Samsung are owned by their respective owners.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,

where the user manual has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the

user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Safety Precautions

Electricity and Safety 4

Installation 5

Operation 6

Cleaning 8

Correct posture to use the product 8

Preparations

Connecting and Using a Source Device

Read below before connecting the product. 15

Ports 15

Connecting and Using a PC Connection

Using the HDMI Cable Connection

Using an HDMI-DVI Cable Connection

Using an DP Cable Connecting to

headphones or earphones

Connecting the Power 17

Tidying Up the Connected Cables

Setting Optimum Resolution

Installation

Attaching the Stand

Removing the Stand

Precautions for moving the product

Checking the space around the product

Adjusting the Product Tilt and Height

Rotating the Product

Anti-theft Lock

Wall Mount Kit Specifications (VESA)

Control Panel 14

Installing the Software

Easy Setting Box

Restrictions and Problems with the Installation 28

System Requirements

Driver Installation

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Centre

Product diagnosis (Screen issue)

Checking the Resolution and Frequency

Check the following.

Q & A

Game

Picture

OnScreen Display 25

System 25

Information 27

Table of contents

Specifications

General

Standard Signal Mode Table

Appendix

Responsibility for the Pay Service (Cost to

Customers)

Not a product defect

A Product damage caused by customer's fault 35

Others

FreeSync (for AMD graphics card)

Safety Precautions

Warning A serious or fatal injury may result if instructions are not followed.

Caution Personal injury or damage to properties may result if instructions are

not followed.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE

NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage

is present inside. It is dangerous to

make any kind of contact with any

internal part of this product.

AC voltage: Rated voltage marked with

this symbol is AC voltage.

This symbol indicates that this

product has included important

literature concerning operation and

maintenance.

DC voltage: Rated voltage marked with

this symbol is DC voltage.

Class II product: This symbol indicates

that a safety connection to electrical

earth (ground) is not required. If this

symbol is not present on a product

with a mains lead, the product

MUST have a reliable connection to

protective earth (ground).

Caution. Consult instructions for use:

This symbol instructs the user to

consult the user manual for further

safety related information.

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.

• Do not use multiple products with a single power socket.

• Do not touch the power plug with wet hands.

• Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy

object.

• Do not place the power cord or product near heat sources.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with

other products.

• Keep the power socket where the power cord is connected unobstructed.

‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.

Before Using the Product

Chapter 01

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT

INSTALL THE PRODUCT NEAR HEAT SOURCES.

• Do not install the product in poorly ventilated spaces such as a bookcase or closet.

• Install the product at least 10cm away from the wall to allow ventilation.

• Keep the plastic packaging out of the reach of children.

‒ Children may suffocate.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

‒ The product may fall and become damaged and/or cause an injury.

‒ Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or

smoke.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

‒ The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.

‒ The product may fall and injure children.

• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a

kitchen or near a kitchen counter.

Caution

• Do not drop the product while moving.

• Do not set down the product on its front.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the

product is not protruding.

‒ The product may fall and become damaged and/or cause an injury.

‒ Install the product only on cabinets or shelves of the right size.

• Set down the product gently.

‒ Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,

extreme temperatures or a significant presence of moisture, or a place where the product will

operate continuously for an extended period of time) may seriously affect its performance.

‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a

place.

• Before assembling the product, place the product down on a flat and stable surface so that the

screen is facing downwards.

‒ The product is curved. Placing pressure on the product when on a flat surface may damage the

product. When the product is on the ground facing up or down, do not put pressure on it.

Installation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

‒ Contact Samsung Customer Service Centre for repairs.

• To move the product, first disconnect all the cables from it, including the power cable.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord

immediately and contact Samsung Customer Service Centre.

• Do not let children hang from the product or climb on top of it.

‒ Children may become injured or seriously harmed.

• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power

cord. Then contact Samsung Customer Service Centre.

‒ Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a

serious injury.

• During a lightning or thunderstorm, power off the product and remove the power cable.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area

immediately.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,

matches, etc) into the product (via the vent or input/output ports, etc).

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Centre.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the

product.

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Centre.

Operation

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage

burn-in or defective pixels.

‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product

for an extended period of time.

• Disconnect the power cord from the power socket if you do not plan on using the product for an

extended period of time (vacation, etc).

‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

• Use the product at the recommended resolution and frequency.

‒ Your eyesight may deteriorate.

• Do not put AC/DC adapters together.

• Remove the plastic bag from the AC/DC adapter before you use it.

• Do not let water enter the AC/DC adapter device or get the device wet.

‒ An electric shock or fire may result.

‒ Avoid using the product outdoors where it can be exposed to rain or snow.

‒ Be careful not to get the AC/DC adapter wet when you wash the floor.

• Do not put the AC/DC adapter near to any heating apparatus.

‒ Otherwise, a fire may result.

• Keep the AC/DC adapter in a well-ventilated area.

• If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other

foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter flat on a table or the floor.

• Do not hold the product upside-down or move it by holding the stand.

‒ The product may fall and become damaged or cause an injury.

• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

• Do not use humidifiers or stoves around the product.

• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

• Do not touch the screen when the product has been turned on for an extended period of time as it

will become hot.

• Store small accessories out of the reach of children.

• Exercise caution when adjusting the product angle.

‒ Your hand or finger may get stuck and injured.

‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

• Do not place heavy objects on the product.

‒ Product failure or personal injury may result.

• When using headphones or earphones, do not turn the volume too high.

‒ Having the sound too loud may damage your hearing.

Cleaning

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used

nearby.

― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service

fee will be charged.)

Do not press the product screen with hands or other objects. There is a risk of damaging the screen.

― Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

Take the following steps when cleaning.

1 Power off the product and PC.

2 Disconnect the power cord from the product.

― Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock

may result.

3 Wipe the product with a clean, soft and dry cloth.

Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product

clean.

‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.

‒ Do not spray water or detergent directly on the product.

4 Connect the power cord to the product when cleaning is finished.

5 Power on the product and PC.

Correct posture to use the product

Use the product in the correct posture as follows:

• Straighten your back.

• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the

screen.

• Keep your eyes directly in front of the screen.

• Adjust the angle so light does not reflect on the screen.

• Keep your forearms perpendicular to your upper arms and level with the back of your hands.

• Keep your elbows at about a right angle.

• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels

attached to the floor, and your arms lower than your heart.

• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

5 6

1 2

Chapter 02

Preparations

Put the stand base onto the stand neck as

the direction shown in the figure. Check

that the stand neck is firmly connected.

Tightly fasten the connecting

screw at the bottom of the

stand base.

Disassemble the decoration cover. Attach the decoration cover in the direction of

the arrow and turn it in clockwise according to the mark.

Push the assembled stand into the main body in the direction of the arrow as

shown in the figure.

Installation

Attaching the Stand

ttaching the Stand

Caution

Do not arbitrarily remove the panel ﬁlm.

If not observed, the warranty service may

be restricted.

Stand up the monitor as

shown in the figure.

After installing the stand,

place the product upright.

Removing the Stand

― Before removing the stand from the product, place the product on a flat and stable surface with the screen

facing down.

Put the monitor down as shown

in the figure.

Turn the decoration cover in against the clock

and remove.

Relaxation fasten the connecting

screw at the bottom of the stand base.

Precautions for moving the product

• Hold the lower corners or edges of the

product when moving it.

• Do not directly apply pressure on the screen.

• Do not hold the screen when moving the

product.

• Do not hold the product upside down only

by the stand.

• Do not press down on the product. There is

a risk of damaging the product.

Stand upward to remove it in the direction

of the arrow.

Hold the release bottom and the stand pull down in the direction of the arrow.

1 2

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