Samson SAM HOME Manual de servicio

Translation of original instructions

EB 5660 EN

SAM HOME Gateway

Edition February 2023

Firmware 2.5.0

Definition of signal words

Hazardous situations which, if not avoided,

will result in death or serious injury

Hazardous situations which, if not avoided,

could result in death or serious injury

Property damage message or malfunction

Additional information

Recommended action

DANGER

WARNING

NOTICE

Note

Tip

EB 5660 EN

Note on these mounting and operating instructions

These mounting and operating instructions assist you in mounting and operating the device

safely. The instructions are binding for handling SAMSON devices. The images shown in

these instructions are for illustration purposes only. The actual product may vary.

ÎFor the safe and proper use of these instructions, read them carefully and keep them for

later reference.

ÎIf you have any questions about these instructions, contact SAMSON‘s After-sales Service

(aftersalesservice@samsongroup.com).

Documents relating to the device, such as the mounting and operating

instructions, are available on our website at www.samsongroup.com >

Service & Support > Downloads > Documentation.

Contents

EB 5660 EN

1 Safety instructions and measures ................................................................1-1

1.1 Notes on possible severe personal injury ......................................................1-3

1.2 Notes on possible property damage.............................................................1-3

2 Markings on the device ..............................................................................2-1

2.1 Nameplate .................................................................................................2-1

2.2 Firmware versions.......................................................................................2-1

3 Design and principle of operation ...............................................................3-1

3.1 Status indication .........................................................................................3-1

3.2 Functions....................................................................................................3-4

3.3 Modbus TCP communication........................................................................3-4

3.4 Technical data ............................................................................................3-7

3.5 Dimensions.................................................................................................3-8

4 Shipment and on-site transport ...................................................................4-1

4.1 Accepting the delivered goods .....................................................................4-1

4.2 Removing the packaging from the gateway...................................................4-1

4.3 Transporting the gateway ............................................................................4-1

4.4 Storing the gateway....................................................................................4-1

5 Installation.................................................................................................5-1

5.1 Installation conditions..................................................................................5-1

5.2 Preparation for installation...........................................................................5-1

5.3 Mounting the gateway.................................................................................5-1

5.4 Electrical connection....................................................................................5-4

6 Start-up .....................................................................................................6-1

6.1 Setup for use with SAM DISTRICT ENERGY web portal...................................6-1

6.2 Setup for use with a Modbus TCP control system or with 55HOME or 55Pro apps

(server mode) .............................................................................................6-3

7 CongurationwithSAMGatewayConguratortool ....................................7-1

7.1 General .....................................................................................................7-3

7.2 Firmware update.........................................................................................7-5

7.3 Debugging .................................................................................................7-7

7.4 Savingcongurationdata............................................................................7-9

7.5 Transferringthecongurationdatatothegateway ........................................7-9

7.6 Congurationwindows..............................................................................7-10

7.6.1 LAN.........................................................................................................7-10

7.6.2 Portal.......................................................................................................7-12

7.6.3 Modbus ...................................................................................................7-13

Contents

EB 5660 EN

7.6.4 TCP forwarding ........................................................................................7-14

7.6.5 M-Bus ......................................................................................................7-16

7.6.6 ZBDles...................................................................................................7-17

7.6.7 Relay control.............................................................................................7-18

7.6.8 Network Time Protocol (NTP)......................................................................7-19

7.6.9 Security....................................................................................................7-20

7.6.10 Enabling on-site access to the gateway.......................................................7-21

7.6.11 Expert ......................................................................................................7-22

8 Operation..................................................................................................8-1

8.1 LED status indication ...................................................................................8-1

9 Malfunctions ..............................................................................................9-1

9.1 Troubleshooting ..........................................................................................9-1

9.2 Emergency action .......................................................................................9-2

10 Servicing..................................................................................................10-1

11 Decommissioning .....................................................................................11-1

12 Removal ..................................................................................................12-1

13 Repairs ....................................................................................................13-1

13.1 Returning devices to SAMSON ..................................................................13-1

14 Disposal...................................................................................................14-1

15 Certicates...............................................................................................15-1

16 Annex......................................................................................................16-1

16.1 Accessories ..............................................................................................16-1

16.2 After-sales service.....................................................................................16-1

EB 5660 EN 1-1

Safety instructions and measures

1 Safety instructions and measures

Intended use

TheSAMHOMEGatewayallowswiredcommunication(Ethernet)totheSAMDISTRICT

ENERGY web portal.

Thegatewayisdesignedtooperateunderexactlydenedconditions(e.g.supplyvoltage,

temperature). Therefore, operators must ensure that the device is only used in applications

wheretheoperatingconditionsarewithinthelimitsdenedbythetechnicaldata.

SAMSON does not assume any liability for damage resulting from the failure to use the de-

vice for its intended purpose or for damage caused by external forces or any other external

factors.

ÎRefertothetechnicaldataforlimitsandeldsofapplicationaswellaspossibleuses.

Reasonably foreseeable misuse

The SAM HOME Gateway is not suitable for the following applications:

− Useoutsidethelimitsdenedbythetechnicaldata

Furthermore, the following activities do not comply with the intended use:

− Use of non-original spare parts

− Performing maintenance activities not described in these instructions

Qualicationsofoperatingpersonnel

Thedevicemustbemounted,startedupandservicedbyfullytrainedandqualiedperson-

nel only; the accepted industry codes and practices must be observed. According to these

mounting and operating instructions, trained personnel refers to individuals who are able to

judge the work they are assigned to and recognize possible hazards due to their specialized

training, their knowledge and experience as well as their knowledge of the applicable stan-

dards.

Revisionsandothermodications

Revisions,conversionsorothermodicationsoftheproductarenotauthorizedbySAMSON.

They are performed at the user's own risk and may lead to safety hazards, for example.

Furthermore, the product may no longer meet the requirements for its intended use. Use of

the device is no longer permitted in this case.

1-2 EB 5660 EN

Safety instructions and measures

Warning against residual hazards

To avoid personal injury or property damage, operators and operating personnel must pre-

vent hazards that could be caused by the device by taking appropriate precautions. Plant

operators and operating personnel must observe the hazard statements, warnings and cau-

tion notes in these mounting and operating instructions.

Responsibilities of the operator

Operators are responsible for proper use and compliance with the safety regulations.

Operators are obliged to provide these mounting and operating instructions to the operating

personnel and to instruct them in proper operation. Furthermore, operators must ensure that

operating personnel or third parties are not exposed to any danger.

Responsibilities of operating personnel

Operating personnel must read and understand these mounting and operating instructions as

wellasthespeciedhazardstatements,warningsandcautionnotes.Furthermore,operating

personnel must be familiar with the applicable health, safety and accident prevention regula-

tions and comply with them.

Referenced standards, directives and regulations

DeviceswithaCEmarkingfullltherequirementsoftheDirectives2014/30/EU,2014/35/

EUand2011/65/EU.Thisdeclarationofconformityisincludedinthe'Certicates'section.

Referenced documentation

The following documents apply in addition to these mounting and operating instructions:

− Mounting and operating instructions for connected components, e.g. heating controllers

oftheTROVIS5500AutomationSystem

− Operating instructions for SAMSON's SAM DISTRICT ENERGY web portal uEB6901

EB 5660 EN 1-3

Safety instructions and measures

1.1 Notes on possible severe personal injury

DANGER

Risk of fatal injury due to electric shock.

The SAM HOME Gateway is designed for use in low-voltage installations. Electrical

connection of the device involves potential hazards.

ÎObserve the relevant electrotechnical regulations of the country of use as well as

the regulations of the local power suppliers.

ÎOnly allow trained and experienced personnel to perform the work.

ÎBefore electrical connection, disconnect the supply voltage and protect it against

unintentional reconnection.

ÎOnly use power interruption devices that can be protected against unintentional re-

connection of the power supply.

1.2 Notes on possible property damage

NOTICE

Unauthorized repair work will damage the SAM HOME Gateway.

ÎDo not attempt to repair the gateway yourself.

ÎSend the defective device to SAMSON.

1-4 EB 5660 EN

EB 5660 EN 2-1

Markings on the device

2 Markings on the device

2.1 Nameplate

The nameplate shown was up to date at the time of publication of this document. The name-

plate on the device may differ from the one shown.

The nameplate is located on the right side of the SAM HOME Gateway (viewed from the

front).

SAMSON KT-Elektronik

SAM HOME GATEWAY-

Typ-Nr.:

Firmware:

Serien-Nr.:

Year:

Made in Germany

1 Hardware version

2 Type number

3 Firmware version (in the delivered state)

4 Serial number

5 Date of manufacture

2.2 Firmware versions

Firmware revisions

Old New

— 1.36

Support and connection to SAM DISTRICT ENERGY web portal

Data logging of status values in the integrated gateway memory

1.36 1.38

Client/serverautomaticprocessadaptedtoLANinterface

2-2 EB 5660 EN

Firmware revisions

Old New

1.38 1.9.0

Boot loader redesigned and revised

Note:

ÎOnupdatingthermwareversion1.38tothenextrmwareversion2.x.x,the

intermediatermwareversion1.9.0(bootloader)mustalsobeuploaded.

1.9.0 2.0.0

Functionformeterbusles(ZDB)implemented

Data logger in the gateway saves more status values.

2.0.0 2.0.3

Processing of more Modbus RTU devices connected to a gateway

2.0.3 2.0.6

Constant measurement of the received signal strength as ASU (Arbitrary Strength

Unit) also for Internet connection or during connection to the SAM DISTRICT ENERGY

web portal

2.0.6 2.4.0

New function for Modbus TCP forwarding implemented. It enables communication

withdevicesconnectedtothegatewayusingModbusTCPand/orTCP/IPcommuni-

cation (SAM DISTRICT ENERGY).

2.4.0 2.4.1

Functionformeterbusles(ZDB)improved

2.4.1 2.5.0

NOTICE:TheSAMGatewayConguratortool(rmwareversion2.4.0)isrequired.

New function to support data types (input register and discrete inputs)

New encryption protocol (TLS 1.3) for access to the SAM DISTRICT ENERGY web

portal

Improved push mode with the SAM DISTRICT ENERGY web portal

Tabla de contenidos

Otros manuales de Puerta de Samson

Samson

Samson 5007-2 Series Manual de servicio

Manuales populares de Puerta de otras marcas

LST

LST M500RFE-AS Manual de usuario

Kinnex

Kinnex Media Gateway Manual de usuario

2N Telekomunikace

2N Telekomunikace 2N StarGate Manual de usuario

Mitsubishi Heavy Industries

Mitsubishi Heavy Industries Superlink SC-WBGW256 Manual de usuario

ZyXEL Communications

ZyXEL Communications ZYWALL2 ET 2WE Manual de usuario

Telsey

Telsey CPVA 500 - SIP Manual de usuario

RTA

RTA 460A-NNA4 Hoja de especificaciones

Shaw

Shaw Gateway HDPVR Manual de usuario

ABB

ABB VSN900 Guía de inicio rápido

Commander

Commander Pulse Manual de usuario

2N Telekomunikace

2N Telekomunikace ATEUS EasyGate 501309E Manual de usuario

NETGEAR

NETGEAR C6300BD Manual de usuario

Amit

Amit CDW531AM Manual de usuario

HMS

HMS Netbiter EasyConnect EC150 Manual de usuario

Huawei

Huawei EchoLife HG620 Manual de usuario

AT&T

AT&T U-verse 3801 Manual de uso y cuidado

Logic IO

Logic IO RTCU MX2 turbo Manual de usuario

Suttle

Suttle MediaMAX MXM-521 Manual de usuario