Ruijie Reyee RG-EW Series Dimensiones

Ruijie Reyee RG-EW Series Routers

FAQs

Document Version: 1.0

Date: January 27, 2022

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Preface

Technical Support

The official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee

Contents

Preface.................................................................................................................................................. I

Contents............................................................................................................................................... 2

1 Login.................................................................................................................................................. 6

1.1 What is the default management IP address of the Reyee EW series devices ?.....................6

1.2 How to log in to Reyee EW series devices?..............................................................................6

1.2.1 Log in to the device in a wired way:...............................................................................6

1.2.2 Log in to the device in a wireless way...........................................................................6

1.2.3 Log in to the device via Ruijie Cloud APP .....................................................................6

1.2.4 Log in to the device via Reyee Router APP ................................................................10

1.3 What can I do if I fail to log in to the eWeb management system?.........................................13

2 Password......................................................................................................................................... 14

2.1 What is the default login password of the Reyee EW series devices?...................................14

2.2 How to change the device’s login password? .........................................................................14

2.2.1 Log into the eWeb to change the login password. ......................................................14

2.2.2 Log into Ruijie Cloud web system to change the login password...............................14

2.2.3 Log into Ruijie CloudApp to change the login password............................................16

2.2.4 Log into Ruijie RouterApp to change the login password...........................................17

2.3 What can I do if I forget the device’s login password?............................................................18

3 PPPoE............................................................................................................................................. 19

3.1 What should I do if PPPoE failed?...........................................................................................19

4 DHCP .............................................................................................................................................. 20

4.1 What should I do if the device cannot get IP address through DHCP?..................................20

5 Slow Internet Speed........................................................................................................................ 21

5.1 What should I do if my internet speed is slow?.......................................................................21

6 InternetAccess................................................................................................................................ 22

6.1 What should I do if I cannot access the internet? ...................................................................22

7 Wireless Configuration.................................................................................................................... 23

7.1 What’s the default Wi-Fi name of Reyee EW?........................................................................23

7.2 What can I do if SSID configuration on Ruijie Cloud fails to synchronize to Reyee EW series

devices?...................................................................................................................................23

7.3 How to adjust radio setting when the wireless network is bad?..............................................24

8 Guest Wi-Fi ..................................................................................................................................... 28

8.1 What is Guest Wi-Fi?...............................................................................................................28

8.2 How to configure Guest Wi-Fi on eWeb?................................................................................28

8.3 How to configure Guest Wi-Fi on Reyee Router App?............................................................28

8.4 How to configure Guest Wi-Fi on Ruijie Cloud APP?..............................................................31

8.5 What can I do if it promotes that “The configuration is only supported on the project with

gateway”? ................................................................................................................................32

9 Flow Control.................................................................................................................................... 34

9.1 What is Flow Control?..............................................................................................................34

9.2 How to configure Flow Control? ..............................................................................................34

10 DDNS............................................................................................................................................ 35

10.1 What is Dynamic DNS (DDNS)? ...........................................................................................35

10.2 Which DDNS service providers are available for Reyee EW series devices?......................35

10.3 What scenarios DDNS are used in?......................................................................................35

11 Mesh Function............................................................................................................................... 37

11.1 Do different models of EW devices can mesh with each other?...........................................37

11.2 Can wired mesh switch to wireless mesh?............................................................................37

11.3 The master device has been powered off, will the salve device automatically connect to

master when it is powered on again?......................................................................................37

11.4 What should I do if it takes a long time for the salve to reconnect to the master after the

master has restarted?..............................................................................................................37

11.5 If the EW router works in repeater mode, can it still support the Mesh function?.................37

11.6 Why the SSID and channel cannot be changed on the slave device after meshing

successfully? ...........................................................................................................................37

11.7 What should I do if I fail to mesh? .........................................................................................37

12 Wireless Repeater......................................................................................................................... 39

12.1 What is Wireless Repeater Mode on Reyee EW series devices?........................................39

12.2 Whether EW series routers can support wireless repeater with other manufacturers'

equipment?..............................................................................................................................39

12.3 How far can the distance between the primary router and the secondary router be?..........39

12.4 How to configure Wireless Repeater on Reyee EW series Home Routers?........................39

12.5 What can I do if it prompts to unplug the cable to avoid loops when I select EW to wireless

repeater mode?.......................................................................................................................42

12.6 What can I do if I fail to configure Wireless Repeater?.........................................................42

12.7 Why I fail to configure DHCP on EW router when it is in Wireless Repeater Mode?...........42

13 Parental Control ............................................................................................................................ 43

13.1 What is Parental Control?......................................................................................................43

13.2 How to configure parental control on Reyee Router APP?...................................................43

13.3 How to configure parental control on eWeb?........................................................................47

13.4 What can I do if I fail to configure parental control?..............................................................49

14 Reyee EW series Parameters....................................................................................................... 50

14.1 Where can I find all parameters of mesh Routers?...............................................................50

14.2 What’s the coverage of EW series products? .......................................................................50

14.3 What’s the maximum number of recommended users of EW series products?...................51

14.4 How many SSIDs can be created on EW series products?..................................................51

14.5 How many EW series products can be meshed? .................................................................51

14.6 Whether different EW series products can be meshed with each other?.............................52

FAQs Login

1 Login

1.1 What is the default management IP address of the Reyee EW series

devices ?

For Reyee EW series Routers, the default management IP address is 192.168.110.1.

1.2 How to log in to Reyee EW series devices?

You can log in to the device in a wired or wireless way:

1.2.1 Log in to the device in a wired way:

1. Connect PC to the LAN port of the device.

2. Set the IP addresses of PC and management interface are within the same network segment.

3. Log in to the device by using the default management address 192.168.110.1.

1.2.2 Log in to the device in a wireless way

1. Connect to the default wireless SSID “@Ruijie-sXXXX”.

2. Log in to the device by using the default management address 192.168.110.1.

1.2.3 Log in to the device via Ruijie Cloud APP

1. Click Create a Project. You can add devices on Ruijie CloudApp by either Connect to Wi-Fi or Scan QR-

code.

FAQs Login

a Scan QR-code:

Tap Scan QR-code. Scan the QR code at the bottom label of the device.

b Connect to Wi-Fi:

Tap Start > Yes, Continue >Connect to access the default SSID “@Ruijie-sXXXX”. See the default SSID

at the bottom label of the device.

FAQs Login

2. Check whether the devices are detected. Tap Start Config.

3. Name the project and enter Management password.

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