Polycom VVX 411 Manual de usuario

Place Calls

You can only have one active call in progress on

your phone.

To place a call do one of the following:

• Pick up the handset, press or , enter the

phone number, and press Send.

• Enter the phone number, press Dial, and pick

up the handset, or press or .

• Press the Line key, enter the phone number,

and select Send.

• Select New Call, enter the phone number, and

press Send.

Answer Calls

You can answer calls using the handset,

speakerphone, or a headset.

To answer a call do one of the following:

• To answer with the speakerphone, press or

press Answer soft key.

• To answer with the handset, pick up the

handset.

• To answer with a headset, press .

QUICK REFERENCE GUIDE: Polycom®

VVX®411 Business Media Phone

Home Screen

• Displays messages,

settings, and information.

• Available any time.

Calls Screen

• Displays all active and

held calls.

• Available when you

have an active or held

calls in progress.

Lines Screen

• Displays phone

lines, favorites, and

conditional soft keys.

• Available any time.

Switch Among Phone

Screens

You can view any screen on your phone from

other screens.

To switch among screens:

• Press to view the Home, Lines, or Calls

screens.

QUICK REFERENCE GUIDE • Polycom®VVX® 411 Business Media Phone

End Calls

You can only end active calls. To end a held call,

you must resume the call rst.

To end an active call:

• Replace the handset in the cradle, press or

, or press the End Call soft key.

To end a held call:

1. Highlight the held call and press Resume.

2. Press End Call.

Hold and Resume Calls

You can have multiple calls on hold and resume a

call at any time.

To hold a call:

• Highlight the call and press the Hold soft key or

press .

To resume a call:

• Highlight the call and press the Resume soft key

or press .

Transfer Calls

You can transfer calls to any contact.

To transfer a call:

1. Press and hold the Transfer soft key or press .

2. Choose Blind or Consultative.

3. Dial a number or choose a contact. If you chose

Blind, the call is transferred immediately.

4. If you chose Consultative, press the Transfer soft

key or press after speaking with your contact.

Forward Calls

You can forward an incoming call to a contact or

forward all incoming calls to a contact.

To forward an incoming call:

1. On the Incoming Call screen, select Forward.

2. Enter your contact’s number and select Forward.

To forward all incoming calls:

1. On the Home Screen, select Forward.

2. If you have more than one line, select a line.

3. Choose either Always, No Answer, or Busy.

4. Enter a contact’s number, and select Enable.

5. If you chose No Answer, you can enter the

number of rings before the call is forwarded.

To disable call forwarding:

1. On the Home Screen, select Forward.

2. If you have more than one line, select a line.

3. Choose your forwarding type and select Disable.

Initiate a Conference Call

You can initiate a conference call with up to 24

contacts.

To initiate a conference call:

1. Call a contact.

2. Select Conference and call your next contact.

3. When your contact answers, select Conference.

You can also join an active and held call into a

conference call.

To join two calls into a conference call:

• On the Calls screen, select Join.

QUICK REFERENCE GUIDE • Polycom®VVX® 411 Business Media Phone

Manage Conference Calls

While on a conference call you can manage

participants:

To place conference participants on hold:

• Select Hold to hold all participants.

• All participants will be placed on hold and will

not be able to hear one another.

• Press Resume to return all participants to the

conference call.

To split the conference call into individual calls:

1. Press the Split soft key. Both calls will beplaced on

hold individually.

2. Select a line to pickup and press the Resume key.

3. To place both calls back into conference, press

the Join soft key.

View Recent Calls

You can view placed, received, and missed calls.

To view recent calls:

• Select Directories > Recent Calls.

View the Contact Directory

You can view othe HPBX contacts in the Contact

Directory.

To view the contact directory:

• Select Directories > Contact Directory.

Listen to Voicemail

When you have new voicemail messages, the

messages icon displays on your line.

To listen to voicemail:

1. On the Home screen, select Messages or press

2. Follow the prompts.

Enable Do Not Disturb

You can enable Do Not Disturb when you do not

want to receive calls.

To enable or disable Do Not Disturb:

• On the Home Screen, select DND.

Set Ringtones

You can set ringtones for incoming calls from all

contacts and from individual contacts.

To set a ringtone for incoming calls:

• Select Settings > Basic > Ring Type and select a

ringtone.

USB Features

If equipped with a USB port, you can connect a

headset or a USB drive. Only one device can be

connected at a time.

Connect a USB headset:

1. Connect the USB headset connector into the USB

port on the back of the phone.

2. The display will show the prompt “Digital

Headset Connected”.

3. To use the headset, press the Headset button

located above the speaker key.

QUICK REFERENCE GUIDE • Polycom®VVX® 411 Business Media Phone

USB Features cont...

Set a custom display background image:

To set a custom background image, a USB drive

with the desired image is required. The images

must not reside in a folder on the USB drive.

1. Connect a USB drive to the USB port on the back

of the phone.

2. The display will show the prompt “Storage Media

Attached”.

3. Press the Home button.

4. Browse to Settings > Features > Removable

Storage Media > Picture Frame.

5. Press the soft key with a Play arrow. This will start a

slide show of the images available.

6. When the desired image is displayed, press the

soft key with the Pause icon.

7. Press the soft key with the Picture Frame to set

the image as the background.

Call Recording

If equipped with a USB port, you can record calls

and conference calls. The calls are saved as .wav

les to the attached USB drive.

Record a call:

1. While on a call, press the Record soft key (you

may need to select More in order to see Record).

2. Press the Start soft key.

3. Recording can be paused by pressing Pause.

Press Resume to resume recording.

4. Press Stop to stop recording.

Play a recorded call:

1. Press the Home button.

2. Browse to Settings > Features > Removable

Storage Media > Browse Recordings.

3. Select the recording to play and press the Open

soft key.

4. Press the Play soft key.

5. Press the Pause soft keyto pause the playback.

Press Resume to resume playback.

6. Press Exit when nished.

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