Polycom SpectraLink 6000 System Guía de configuración
SpectraLink 6300 MCU
Maintenance and Diagnostics
SpectraLink 6000 System
January 2008 Edition
1725-36123-001
Version K
SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America
and various countries. All other trademarks
used herein are the property of their respective
owners.
Patent Information
The accompanying product is protected by one
or more US and foreign patents and/or pending
patent applications held by Polycom, Inc.
Copyright Notice
Copyright © 1998 to 2008 Polycom, Inc.
All rights reserved under the International and
pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format, in
whole or in part, without the express written
permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification, copyright or
other notices.
Every effort has been made to ensure that the
information in this document is accurate.
Polycom, Inc. is not responsible for printing or
clerical errors. Information in this document is
subject to change without notice and does not
represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for
use by Polycom personnel and customers. The
drawings and specifications contained herein
are the property of Polycom and shall be neither
reproduced in whole or in part without the prior
written approval of Polycom, nor be implied to
grant any license to make, use, or sell equipment
manufactured in accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained
in this document without prior notice, and the
reader should in all cases consult Polycom to
determine whether any such changes have been
made.
No representation or other affirmation of fact
contained in this document including but not
limited to statements regarding capacity,
response-time performance, suitability for use,
or performance of products described herein
shall be deemed to be a warranty by Polycom
for any purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
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2
About this Guide
This document describes the procedures for troubleshooting,
maintaining, and expanding the SpectraLink 6000 System.
Polycom Model Numbers
This document covers the following registered model numbers:
JPI300, MCS300, RCC400, RCO400, RCU100, RCU200, RCU201
Related Documents
SpectraLink 6300 MCU: Facility Preparation (1725-36121-001)
SpectraLink 6300 MCU: Installation (1725-36122-001)
SpectraLink 6300 MCU: OAI Installation and Configuration
(1725-36124-001)
SpectraLink 6300 MCU: Operator’s Console (1725-36125-001)
SpectraLink 6300 MCU: T1 Remote Module Installation (1725-36126-001)
Installing the Outdoor Base Station (1725-36127-001)
Available at http://www.spectralink.com/resources/manuals.jsp.
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
http://www.spectralink.com/resources/interface_guides.jsp.
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Contacting Polycom
Polycom wants you to have a successful installation. If you have
questions please contact our Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
0About this Guide ......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................3
Contacting Polycom............................................................................4
Icons and Conventions.......................................................................4
1Troubleshooting Overview ........................................................9
2System Maintenance...............................................................11
Replace an Interface Module (Hot Swap)......................................11
Add a Handset ..................................................................................12
Replace a Handset.............................................................................13
Delete a Handset ...............................................................................13
Add a Base Station ............................................................................14
Delete a Base Station.........................................................................15
Add a Shelf.........................................................................................16
Delete a Shelf .....................................................................................16
3Handset Problems...................................................................17
Using the Handsets...........................................................................17
No Extension/Wrong Extension Displayed .................................18
“No Svc” Displayed..........................................................................18
No Dialtone / No Audio..................................................................19
No Handoff ........................................................................................20
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SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System
Calls Ring on the Wrong Handset..................................................20
Multiple Handsets Not Working....................................................21
4Base Station Problems ............................................................23
Multiple Base Stations Not Working..............................................23
Base Station LED Not Lit .................................................................24
Base Station LED Flashing Red and Green ...................................24
Base Station Disabled .......................................................................25
Base Station Will Not Download ....................................................25
Base Station LED Flashing Red.......................................................26
Base Station LED Solid Red or Yellow...........................................26
Base Station LED Flashing Red, Yellow, Green............................27
5Troubleshooting During Start-Up Phase ...................................29
Boot ROM LEDs ................................................................................29
Boot ROM Alarms.............................................................................30
Downloads .........................................................................................30
Configuration Changes ....................................................................31
6Troubleshooting Card Alarms..................................................33
System and Shelf Controller Card Status Indicators ..................33
Interface Module Status LEDs.........................................................35
7LED and Alarm Troubleshooting Tables....................................37
System Controller Card Alarm Matrix ..........................................37
System Controller Card Troubleshooting Matrix ........................38
Shelf Controller Card Alarms .........................................................43
Shelf Controller Card Troubleshooting Matrix ............................44
Interface Module Alarm Matrix......................................................46
Interface Module Troubleshooting Matrix....................................48
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Contents
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T1 Alarms...........................................................................................51
8Terms and Acronyms ..............................................................53
9Safety Notices ........................................................................55
10 Index .....................................................................................57
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1
Troubleshooting Overview
The SpectraLink 6000 System software constantly monitors system
components for problems. If a problem is detected, the system will
flag the problem with an alarm. Alarms are displayed in two places:
Operator's Console
The Chk3000 program allows the administrator or technician to
display details about each system component. If the component is in
an alarm state, details about the alarm will display on the appropriate
screen. See the SpectraLink 6300 MCU: Operator's Console manual for
more information.
LEDs
The front panels of all system cards (System Controller, Shelf
Controller, and Interface Modules) have six LEDs: one red (labeled
ALARM), and five green (labeled 1 through 5) to indicate status,
including alarm conditions. LED sequences, descriptions, and
recommended procedures are provided in Chapter 7 LED and Alarm
Troubleshooting Tables covering troubleshooting for each type of card
Otros manuales para SpectraLink 6000 System
8
Este manual sirve para los siguientes modelos
8
Tabla de contenidos
Otros manuales de Sistema telefónico de Polycom
Polycom
Polycom RMX 2000 Manual de usuario
Polycom
Polycom SpectraLink 6000 System Manual de usuario
Polycom
Polycom RMX DOC2548A Instrucciones de instalación
Polycom
Polycom SpectraLink 6000 System Manual de usuario
Polycom
Polycom SpectraLink 6300 MCU Manual de usuario
Polycom
Polycom VVX 411 Manual de usuario
