Polycom RealPresence Group Series Manual de servicio

ADMINISTRATOR GUIDE 6.2.2 | September 2019 | 3725-63706-015A

Polycom® RealPresence® Group Series

translated into another language or format, or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive

San Jose, CA 95002

USA

Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products

are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the

United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or

transmitted in any form or by any means, for any purpose other than the recipient's personal use, without

the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge

that you have read, understand and agree to be bound by the terms and conditions of the End User

License Agreement for this product. The EULA for this product is available on the Polycom Support page

for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign

patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may

receive the open source software from Polycom up to three (3) years after the distribution date of the

applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing

the software to you. To receive software information, as well as the open source software code used in

this product, contact Polycom by email at [email protected] (for video products) or

OpenSourceV[email protected] (for voice products).

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this

document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no

liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the

suitability of the information contained in this document for any purpose. Information is provided "as is"

without warranty of any kind and is subject to change without notice. The entire risk arising out of its use

remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any

direct, consequential, incidental, special, punitive or other damages whatsoever (including without

limitation, damages for loss of business profits, business interruption, or loss of business information),

even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your

feedback. Email your opinions and comments to [email protected].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software

downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Contents

Before You Begin..............................................................................................14

Getting Help...................................................................................................................... 14

Polycom and Partner Resources............................................................................14

The Polycom Community....................................................................................... 14

Getting Started................................................................................................. 16

High Definition Video Conferencing.................................................................................. 16

User Interface Customization............................................................................................17

Security Setting Management........................................................................................... 17

Call Setting Configuration................................................................................................. 18

Powering On and Off.........................................................................................................18

Power On the System............................................................................................ 18

Power Off the System.............................................................................................18

Powering On the RealPresence Group 700 System.............................................. 19

Navigating the System...................................................................................................... 19

Access the System Web Interface..........................................................................19

Changing a Password............................................................................................ 20

Search the Web Interface.......................................................................................20

Setting Up System Hardware.......................................................................... 21

Mount and Position the System........................................................................................ 21

Setting Up a Microphone...................................................................................................22

Available Microphone Inputs by System................................................................ 22

Set Up Third-party Microphones............................................................................ 22

SoundStructure Digital Mixer..................................................................................23

Setting Up the Polycom StereoSurround Kit..................................................................... 23

Adding a Touch Monitor.................................................................................................... 25

Touch Monitor Support........................................................................................... 25

Adding a Polycom SoundStation IP 7000 Conference Phone.......................................... 26

Running the Setup Wizard...............................................................................27

Run the Setup Wizard Locally...........................................................................................27

Run the Setup Wizard from a Remote Location................................................................27

Configuring General System Settings............................................................29

Name the System..............................................................................................................29

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Enter Contact Information................................................................................................. 29

Set the Location................................................................................................................ 30

Set the Language..............................................................................................................31

Set the Date and Time...................................................................................................... 31

Displaying Participant Names Continuously in a Call....................................................... 32

Configure Participant Name Display...................................................................... 32

Using a Provisioning Service..........................................................................34

Enable a Provisioning Service.......................................................................................... 35

Configure a Provisioning Service...................................................................................... 35

Disable a Provisioning Service..........................................................................................36

ZTP Web Service Solution................................................................................................ 36

Certificates and Security Profiles within a Provisioned System........................................ 36

Set Up Multitiered Directory Navigation............................................................................ 37

Polycom RealPresence Cloud Service...................................................................37

Activating System Options..............................................................................39

System Software Options..................................................................................................39

View System Software Options.............................................................................. 40

Obtain Software or System Option Keys................................................................40

Create a Single Key File to Update Multiple Systems............................................41

Key File Formats.................................................................................................... 41

Activate System Options........................................................................................ 42

Microsoft Interoperability................................................................................ 43

Skype for Business-Hosted Video Conferencing.............................................................. 44

Configure the Skype for Business Directory Server............................................... 48

Org ID Authentication ............................................................................................ 48

Upload Logs to the Skype for Business Server......................................................48

Managing System Software Through Skype for Business Server.................................... 49

Configure System to Upgrade or Downgrade Software Through Skype for

Business Server................................................................................................ 49

Configure the Directory Services Contact List.................................................................. 49

Dial Plan Normalization.....................................................................................................50

Enable Dial Plan Normalization..............................................................................50

Support for Location-Based Routing in Skype for Business Hosted Calls........................ 50

Skype for Business Content Sharing................................................................................ 51

VbSS Support in Skype for Business Environments.............................................. 51

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Registering with a Calendaring Service.........................................................54

Enable the Calendaring Service........................................................................................54

Join Scheduled Meetings.................................................................................................. 56

Configuring Network Settings.........................................................................57

Connecting to a LAN......................................................................................................... 57

LAN Status Lights...................................................................................................57

Configure LAN Properties...................................................................................... 58

Configure IP Address (IPv4) Settings.....................................................................61

Configure IP Address (IPv6) Settings.....................................................................62

Configure DNS Server Settings..............................................................................63

LLDP and LLDP-MED Support......................................................................................... 63

LLMP-MED Information Discovery......................................................................... 64

Behavior When LLDP is Enabled........................................................................... 64

Enable LLDP Using a USB Storage Device........................................................... 64

Enable LLDP in the Web Interface......................................................................... 64

IP Network Settings...........................................................................................................65

Configure H.323 Settings....................................................................................... 65

Configure the System to Use a Gatekeeper...........................................................65

SIP Settings............................................................................................................67

RTV and Skype-Hosted Conference Support........................................................ 70

AS-SIP Settings................................................................................................................ 70

Enable the AS-SIP Setting..................................................................................... 70

Configure AS-SIP Settings for MLPP..................................................................... 70

Add an AS-SIP Service Code.................................................................................71

Delete an AS-SIP Service Code.............................................................................71

Defining AS-SIP Outbound Precedence Call Defaults........................................... 71

Multilevel Precedence and Preemption (MLPP)............................................................... 71

Define MLPP Network Domains.............................................................................72

Add an MLPP Network Domain..............................................................................73

Alternative Network Address Type (ANAT).............................................................73

Multipoint Conference On a RealPresence Collaboration Server..................................... 73

Enable Call Escalation of Point-to-Point Calls........................................................73

Web Proxy Auto-Discovery Protocol................................................................................. 74

Sample PAC file......................................................................................................74

Enable Web Proxy..................................................................................................75

Configure Web Proxy Settings............................................................................... 75

Update Proxy auto-config (PAC) File......................................................................75

Verify Proxy auto-config (PAC) File........................................................................ 76

Verify Proxy auto-config (PAC) File Status.............................................................76

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Limitations.............................................................................................................. 76

Configure Network Quality Settings.................................................................................. 77

Lost Packet Recovery and Dynamic Bandwidth Settings.......................................79

Simplified ISDN Dialing..................................................................................................... 80

Configure Gateway Call Type Settings...................................................................80

Securing the System........................................................................................81

Configure Security Profiles................................................................................................81

Maximum Security Profile Requires Default Value Changes................................. 82

Managing System Access.................................................................................................83

Enable External Authentication.............................................................................. 83

Configure Local Access..........................................................................................84

Configure Remote Access......................................................................................85

Local Accounts....................................................................................................... 87

Detecting Intrusions.......................................................................................................... 91

View Connections to Your System in a Sessions List....................................................... 92

Secure API Access........................................................................................................... 92

Enable Secure API Access.................................................................................... 92

Disable Secure API Access....................................................................................93

Access the API with SSH....................................................................................... 93

Port Lockout...................................................................................................................... 93

Configure Port Lockout Settings.............................................................................94

Whitelisting........................................................................................................................95

Enable a Whitelist...................................................................................................95

Add IP Addresses to a Whitelist............................................................................. 96

IPv4 Address Formats............................................................................................96

IPv6 Address Formats............................................................................................96

Encryption......................................................................................................................... 97

Configure Encryption..............................................................................................97

Configuring Encryption Settings for SVC Calls...................................................... 98

Set the Transport Protocol for SVC Calls...............................................................98

Set Up AES Encryption for SVC Calls....................................................................99

Verify H.323 Media Encryption............................................................................... 99

802.1x Authentication......................................................................................................100

Supported 802.1x Configurations.........................................................................100

Configure 802.1x Authentication.......................................................................... 100

Firewall/NAT Traversal.................................................................................................... 101

Basic Firewall/NAT Traversal............................................................................... 102

Configure the H.460 Firewall/NAT Traversal........................................................ 102

Security Certificates........................................................................................................ 104

How Certificates are Used....................................................................................105

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Certificate Signing Requests................................................................................ 105

Configure Certificate Validation Settings.............................................................. 109

Install Certificates................................................................................................. 110

Certificate Revocation...........................................................................................111

Remove a Certificate and CRL.............................................................................112

Simple Certificate Enrollment Protocol................................................................. 113

Set Up a Security Banner................................................................................................115

Set a Meeting Password..................................................................................................116

Visual Security Classification...........................................................................................116

Enable Visual Security Classification....................................................................117

Enable Room and Call Monitoring...................................................................................117

Monitor a Room or Call.........................................................................................118

Enable Video Shapshot During a Call.................................................................. 118

Send a Message to a System...............................................................................118

Configure the OCSP Method................................................................................119

Configuring Call Settings.............................................................................. 120

Configure Call Settings................................................................................................... 120

Setting Call Preferences for SVC....................................................................................122

Configure SVC Dialing Options............................................................................ 122

Enable SVC Preference (H.264) for Calls............................................................ 124

Enable Automatic Answering of SVC Point-to-Point Calls................................... 124

Set Preferred Call Speeds.............................................................................................. 124

Configure the Recent Calls List.......................................................................................125

Set Call Answering Mode................................................................................................126

Set the Maximum Call Length......................................................................................... 126

Set a Multipoint Viewing Mode........................................................................................126

Enable Flashing Incoming Call Alerts............................................................................. 127

Turn Off Flashing Alerts........................................................................................128

Setting Up Audio-Only Calls............................................................................................128

Enable Audio-Only Calls...................................................................................... 128

Disable Audio-Only Calls......................................................................................128

Select the Call Type Order for Audio-Only Calls.................................................. 128

Place an Audio-Only Call from the System Web Interface...................................129

Enable Show Content in Audio-Only Call.............................................................129

Displaying Participant Names Continuously in a Call..................................................... 129

Configure Participant Name Display.................................................................... 129

Configure System Display Name During Call................................................................. 130

Registering with a Directory..........................................................................131

Enable H.323.................................................................................................................. 131

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Configure the Polycom GDS........................................................................................... 132

Configure the LDAP Directory Server............................................................................. 133

Managing Favorites Contacts and Groups......................................................................133

Types of Favorites Contacts.................................................................................134

Create a Favorites Contact.................................................................................. 134

Create a Favorites Group.....................................................................................134

Edit a Favorites Group......................................................................................... 134

Delete a Favorites Group..................................................................................... 135

Importing and Exporting Favorites....................................................................... 135

Setting Up Speed Dial.....................................................................................................136

Enable Speed Dial................................................................................................136

Add Speed Dial Contacts..................................................................................... 136

Image File Requirements for Speed Dial Contacts.............................................. 137

Upload an Image File for Speed Dial Contacts.................................................... 137

Remove Speed Dial Contacts.............................................................................. 137

Kiosk Mode...........................................................................................................137

Setting Up and Configuring Directory Servers................................................................ 138

Configuring a Directory Server............................................................................. 138

Configuring Audio Settings...........................................................................140

Configure General Audio Settings...................................................................................140

Configure Audio Input Settings....................................................................................... 141

3.5 mm Audio Input.............................................................................................. 144

Audio Output Settings..................................................................................................... 144

Configure Audio Output Settings..........................................................................145

Set the Speaker Volume.......................................................................................146

Stereo Settings................................................................................................................146

Test StereoSurround....................................................................................................... 147

Polycom Acoustic Fence.................................................................................................147

Configure the Acoustic Fence.............................................................................. 148

USB and Bluetooth Headset Support..............................................................................148

Configuring Video Settings........................................................................... 149

Monitor Resolution Rates for RealPresence Group Series Systems.............................. 149

Full-Motion HD................................................................................................................ 150

Maximize HDTV Video Display....................................................................................... 151

Monitor Profiles............................................................................................................... 151

Configure Monitor Profile Settings........................................................................152

Prevent Monitor Burn-In.................................................................................................. 155

Adjust Brightness for Room Lighting...............................................................................155

Monitors with CEC.......................................................................................................... 156

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Enable CEC Controls........................................................................................... 156

Disable CEC Controls.......................................................................................... 156

Configure Video Input Settings....................................................................................... 156

Configure RS-232 Serial Port Settings............................................................................159

Configuring Monitor Settings...........................................................................................161

Configure Monitor Settings...................................................................................161

Third-Party Touch Panel Controls................................................................................... 162

Configure Secondary Monitors for Content.....................................................................163

Configuring a Camera or Camera Control System..................................... 164

Integrating RealPresence Group Series with Polycom EagleEye Cube HDCI............... 165

Position the EagleEye Cube HDCI Camera......................................................... 165

LED Indicators......................................................................................................165

Configure Camera Settings.................................................................................. 165

Camera Tracking..................................................................................................166

Participant Count CDR Details............................................................................. 167

EagleEye Cube HDCI Camera Software Updates............................................... 167

Factory Restore the EagleEye Cube HDCI.......................................................... 168

Setting Up a Polycom EagleEye IV Camera................................................................... 168

EagleEye IV Camera Orientation......................................................................... 168

Replace the EagleEye IV Camera........................................................................169

Improve Camera Tracking Performance......................................................................... 169

Polycom EagleEye Director II Camera System...............................................................169

Position the EagleEye Director II Camera System...............................................171

Indicator Lights..................................................................................................... 173

View System Status for EagleEye Director II Camera System.............................174

EagleEye Director II Camera System Diagnostics............................................... 175

Perform a Factory Restore................................................................................... 176

Setting Up a Polycom EagleEye Producer System.........................................................177

Calibration............................................................................................................ 177

Camera Tracking..................................................................................................178

Set Up the Polycom EagleEye Director.......................................................................... 183

Positioning the Polycom EagleEye Director......................................................... 184

Indicator Lights..................................................................................................... 185

Adjust the Room View.......................................................................................... 186

Calibrate the EagleEye Director Cameras........................................................... 186

Camera Tracking in the Local Interface................................................................187

Camera Presets................................................................................................... 188

Transfer EagleEye Director Logs......................................................................... 189

EagleEye Director Software Updates...................................................................189

Perform a Factory Restore for the EagleEye Director..........................................189

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Troubleshooting EagleEye Director Camera Calibration......................................190

Troubleshooting EagleEye Director Camera Tracking......................................... 190

Setting Up Polycom EagleEye Acoustic Camera............................................................190

Indicator Lights..................................................................................................... 191

Configuring Remote Control Behavior.........................................................192

Configure Remote Control Behavior............................................................................... 192

Programming the Remote Control.................................................................................. 193

Set the Remote Control Channel ID.....................................................................194

Set the Remote Control Channel ID for a Specific System.................................. 194

Confirm the Channel ID........................................................................................194

Recharge the Remote Control Battery................................................................. 195

Remote Control Operation on RealPresence Group 700 Systems...................... 196

Enabling Mobile Devices as Controllers...................................................... 197

Enabling RealPresence Mobile....................................................................................... 197

SmartPairing Prerequisites...................................................................................197

Configure SmartPairing........................................................................................ 197

Enabling Content Sharing............................................................................. 199

Configure Content Sharing..............................................................................................199

Adjust Audio Level for Content........................................................................................200

Connecting a Computer.................................................................................................. 200

Configure Monitor 1 as the Content Monitor................................................................... 200

Configure Monitor 2 as the Content Monitor................................................................... 200

Setting Up a Polycom Content Display Application.........................................................201

Download and Install Polycom® People+Content™ Technology........................... 201

Closed Captioning...........................................................................................................202

Enter Closed Captions on the System Web Interface.......................................... 202

Enter Closed Captions Using Equipment Connected to a Serial RS-232 Port.....202

Dial-Up Connection to the System's RS-232 Serial Port......................................203

Enable VisualBoard Content Sharing..............................................................................203

Prerequisites for the VisualBoard Application................................................................. 203

Configure the Polycom UC Board................................................................................... 204

Sharing Content During Calls..........................................................................................204

Configuring DVD Player Settings.................................................................................... 205

Adjust DVD Audio Settings for Content................................................................205

Configuring Call Recording...........................................................................206

Polycom RealPresence Media Suite Recording............................................................. 206

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