Polycom SpectraLink 6000 System Manual de usuario

Owner’s Manual Polycom Conference Phone V.1

Table of Contents

1 Introduction ............................................................................5

Conformance .......................................................................... 5

Important Safety instructions .................................................. 5

FCC Information ..................................................................... 7

Using this Document ............................................................. 10

Basic Requirements .............................................................. 10

2 Getting to know your Hosted PBX system ........................12

Before you Begin Your Installation ........................................ 12

Assigning Extension Numbers and Phone

Numbers to Phones ............................................................... 13

Installing your Polycom Conference Phone .......................... 14

3 .................................................................................................14

Installing your Conference Phone ......................................... 14

Activating the Service ............................................................ 17

2. Using Your Hosted PBX phone system .............................17

System Description ............................................................... 17

Getting Started ...................................................................... 18

Conference Phone ................................................................ 18

Introduction to your Polycom Conference

Phone .................................................................................... 18

Conference Phone– Basic Call Features .............................. 22

Answering Calls ..................................................................... 22

Handling Multiple Calls .......................................................... 22

Answering When in another Call ........................................... 22

Placing Calls .......................................................................... 25

Placing a Second Call ........................................................... 26

Call Hold ................................................................................ 28

Call Transfer .......................................................................... 28

Call Park ................................................................................ 31

Paging (Intercom) .............................................. 31

Forwarding Incoming Calls .................................32

Conference Calls ............................................... 35

Using Voicemail ................................................ 38

Setting up the voicemail box for the rst time .....38

Retrieving messages from your Conference

Phone .................................................................38

Retrieving messages when you are away from

the ofce ............................................................ 39

Returning a Call ........................................ ........ 39

Change your Voicemail PIN ................................39

Record a Personal Greeting via the Phone ....... 40

Forward Voicemail Messages via the Phone ..... 40

Logging into your Voicemail Box via the Web .....40

Retrieving messages via the Web ..................... 41

Forward Voicemail Messages via the Web .........44

Change the Amount of Time Before Voicemail

Picks Up ............................................................. 45

Additional Call Features ...................................46

Using Call Lists .................................................. 46

Managing Call Lists ............................................47

Speed Dial list .................................................... 48

Managing Contacts ............................................ 49

Inbound Caller ID ............................................... 55

Extension Set-Up options ............................... 56

Do Not Disturb ................................................... 56

Conguring Basic Setting .................................. 57

4Administrator Functions ...............................64

Making Changes through the Web-based

Control Panel ..................................................... 64

Logging In ...........................................................65

Viewing a List of your Phone Numbers and

Extensions ..........................................................66

Moving a Stand Alone Phone ............................ 67

Moving a Shared Line Phone ............................ 68

Changing the Extension Number of a Phone .... 69

Changing the Display Name of a Phone ............ 70

Changing the Time Zone of a Phone ................. 70

Changing the Outbound Caller ID of a Phone ....71

Changing the Failover Routing of a Phone ........ 73

Viewing Call History for a Phone .........................73

Control Panel Additional Features .................... 74

1 Introduction

Congratulations on purchasing the Hosted PBX phone system and

service. Hosted PBX was designed specically for the small to mid-

size business and combines a business-class phone system with

Voice over IP phone service.

This User Guide will show you how to setup and use your new

Hosted PBX phone system and service.

IMPORTANT SAFETY AND CONFORMANCE

INFORMATION FOR IP PBX BASE UNIT AND

PHONES

Conformance

This equipment is designed for use in the United States.

This equipment complies with the following standards:

FCC Part 15, Subparts B, C, D

FCC Part 68

UL60950

Analog extension ports: TNV3

CO port: TNV3

ADSL port: TNV3

Power fail port TNV3

LAN/WAN ports SELV

Important Safety instructions

The following safety information is reprinted from IEC60950.

• When using your telephone equipment, basic safety pre-

cautions should always be followed to reduce the risk of re,

electric shock, and injury to persons, including the following:

• Read and understand all instructions.

• Follow all warnings and instructions marked on the product.

• Unplug this product from the wall outlet before cleaning.

Do not use liquid cleaners or aerosol cleaners. Use a damp

cloth for cleaning.

• Do not use this product near water (for example, in a wet

basement).

• Do not place this product on an unstable cart, stand, or

table. The product can fall, causing serious damage to the

product.

• Slots and openings in the cabinet and the back or bottom are

provided for ventilation, to protect it from overheating; these

Use only 26 AWG line cord or larger for

Central Ofce line connections.

CAUTION

• openings must not be blocked or covered. This product

should never be placed near or over a radiator or heat reg-

ister. This product should not be placed in a built-in installa-

tion unless proper ventilation is provided.

• This product should be operated only from the type of pow-

er source indicated in the manual. If you are not sure of the

type of power source to your building, consult your dealer

or local Power Company.

• The power socket outlet must be located near the product

and must be easily accessible to allow plugging/unplugging.

• Do not allow anything to rest on the power cord. Do not

locate this product where persons walking on it will abuse

the cord.

• Do not use an extension cord with this product’s AC power

cord. The AC outlet for this product should not be used for

any other electrical equipment.

• Never push objects of any kind into this product through

cabinet slots as they can touch dangerous voltage points

or short out parts that could result in a risk of re or electric

shock. Never spill liquid of any kind on the product.

• To reduce the risk of electric shock, do not disassemble this

product, but take it to a qualied serviceman when some

service or repair work is required. Opening or removing

covers can expose you to dangerous voltages or other

risks. Incorrect re-assembly can cause electric shock when

the product is subsequently used.

• Unplug this product from the wall outlet and refer servicing

to qualied service personnel under the following condi-

tions: - When the power supply cord or plug is damaged or

frayed.

- If liquid has been spilled into the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally by following the

operating instructions.

- Adjust only those controls that are covered by the oper-

ating instructions because improper adjustment of other

controls can result in damage and will often require exten-

sive work by a qualied technician to restore the product to

normal operation. - If the product has been dropped or the

cabinet has been damaged.

- If the product exhibits a distinct change in performance.

• Avoid using a telephone during an electrical storm. There

can be a remote risk of electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity

of the leak.

FCC Information

Customer Owned Coin/Credit Card Phones

To comply with state tariffs, the Telephone Company must be

given notication prior to connection. In some states, the state

public utility commission, public service commission or corporation

commission must give prior approval of connection.

Data Equipment

The table below shows which jacks are associated with which

modes of operation:

Systems

Facility Interface Codes (FIC), Service Order Codes (SOC), USOC

Jack Codes and Ringer Equivalence Numbers (REN) are shown in

the table below for each port where applicable:

Automatic Dialers

WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR)

MAKING TEST CALLS TO EMERGENCY NUMBERS:

1. Remain on the line and briey explain to the dispatcher the

reason for the call.

2. Perform such activities in the off-peak hours, such as early

morning or late evenings.

Toll Restriction and Least Cost Routing Equipment

The software contained in Hosted PBX phone system to allow

user access to the network must be upgraded to recognize newly

established network area codes and exchange codes as they are

placed into service.

Failure to upgrade the premises systems or peripheral equipment

to recognize the new codes as they are established will restrict the

customer and the customer’s employees from gaining access to

the network and to these codes.

Equal Access Requirements

This equipment is capable of providing users access to interstate

providers of operator services through the use of access codes.

Modication of this equipment by call aggregators to block access

Mode of Operation USOC Jack

Permissive RJ11C

Port FIC SOC USOC REN

Line 1 02LS2 9.0Y RJ11C 0.1B

Line 2 02LS2 9.0Y RJ11C 0.1B

Line 3 02LS2 9.0Y RJ11C 0.1B

Phone 02LS2 9.0Y RJ11C 0.1B

dialing codes is a violation of the Telephone Operator Consumers Act

of 1990.

Electrical Safety Advisory

It is strongly suggested that an AC surge arrestor be installed in the

AC outlet to which this equipment is connected.

Radio Interference

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) this device may not cause

harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or

more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

RF Radiation Exposure

This equipment complies with FCC radiation exposure limits set

forth for an uncontrolled environment. This equipment should be in-

stalled and operated with a minimum distance of 8 inches (20 centi-

meters) between the radiator and your body.

This transmitter must not be co-located or operated in conjunction

with any other antenna or transmitter.

Modications

Changes or modications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment. There are no user-serviceable parts or adjustments

inside this equipment - please do not open the equipment case.

IMPORTANT SAFETY AND CONFORMANCE

INFORMATION FOR CORDLESS

TRANSMITTER AND CORDLESS PHONES

FCC Information

Part 15 FCC Rules

This device is compliant with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interferences received, including

interference that may cause undesired operation.

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This

equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference

will not occur in a particular installation. f this equipment does

cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the

following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

4. Consult the dealer or an experienced radio/TV technician

for help.

Modications

In accordance with Part 15 of the FCC Rules, the user is

cautioned that any changes or modications not expressly

approved by Polycom, Inc. could void the user’s authority to

operate the equipment. This equipment may not be used on a

coin service or party line.

Installation Instructions

Installation must be performed in accordance with all relevant

national wiring rules.

When using Power over Ethernet (PoE), the equipment is to be

connected only to PoE networks without connections to the

outside plant.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be

installed near the equipment and must always be readily

accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian

ICES-003.

Note

Denition

WARNING

Cet appareil numérique de la classe [B] est conforme à la norme

NMB-003 du Canada.

CE and VCCI Mark

This SoundStation IP 6000 phone is marked with the CE mark.

This mark indicates compliance with EC Directives 2006/95/ED

and 2004/108/EC. A full copy of the Declaration of Conformity can

be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire,

SL1 4DX, UK.

Using this Document

Notational conventions

Acronyms are dened the rst time they appear in the text. The

term LAN refers to a group of Ethernet-connected computers at

one site.

Typographical conventions

Italic text is used for items you select from menus and drop-down

lists and the names of displayed web pages.

Bold text is used for text strings that you type when prompted by

the program, and to emphasize important points.

Special messages

This document uses the following icons to draw your attention to

specic instructions or explanations.

Provides clarifying or non-essential information on the cur-

rent topic.

Explains terms or acronyms that may be unfamiliar to many

readers. These terms are also included in the Glossary.

Provides messages of high importance, including messag-

es relating to personal safety or system integrity.

Basic Requirements

The Hosted PBX phone system is designed to use your existing

broadband data connection as well as the existing data wiring in

your ofce. Where you don’t have data wiring, you may use the

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