Pitney Bowes DM125 Manual

Postage Meters

DM125™

Digital Postage Meter

Operator Guide

Canada English Edition

SV62667 Revision F

February 2017

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

Pitney Bowes Contact List

Machine Identification

Product Name: DM125

PCN/Model Number: Refer to the label on the back of the machine

Resources

For Account Information

Visit us online at www.pitneybowes.ca and sign in.

For Customer Support

Visit us online at pitneybowes.ca then click support.

NOTE: This equipment is not intended to be serviceable. Please refer to the warranty information if problems

occur. The responsible party is Pitney Bowes Canada. All service and supply inquiries can be done by calling

1-800-672-6937 and following the telephone prompts. Customer Service Representatives are available Monday

through Friday, 8:00 AM - 8:00 PM ET.

If you need to contact customer support, refer to What Information You Need to Provide Customer

Support before making the call.

For Supplies

Visit us online at www.pitneybowes.ca and click supprt, then Ink & Supplies.

For the Canada Post website

www.canadapost.ca

Pitney Bowes Contact List iii

1 - Safety

Introduction 10

Industry Canada 11

Ear Protection/Noise Exposure Guidelines 12

System Power 13

Operation 14

Maintenance 15

2 - Getting Started

Parts of the Machine 18

The Control Panel 19

Connections on the Back of the Machine 22

3 - What You Can Print on Mail

Pieces

Printing Options 26

What's in the Meter Stamp 27

Check the Meter Stamp Imprint 28

Printing a Meter Stamp with an Advanced Date29

Printing only the Date and Time (no meter

stamp) 30

Adding and Removing Advertisements at the

Machine 31

Printing Advertisement, Date and Time Only

(no meter stamp) 32

Adding and Removing Inscriptions 33

Seal the Envelope Only - Bypass All Printing 34

4 - Running Mail

Power up the Machine 36

Checking the Amount of Postage Available 37

Determine the Amount of Postage Needed 38

Applying Postage Entering Postage In

Manually 39

Applying Postage Entering Weight In Manually 41

Applying Postage Using The Weighing

Platform 43

5 - Using Batch Count Feature

Viewing the Batch Mail Count 46

Printing the Batch Count 47

Clearing the Batch Count 48

6 - Maintenance

Ink Cartridge Replacement Messages 50

Printing a Test Pattern 51

Purging the Print Heads 52

Replacing the Print Head 53

Replacing the Ink Cartridge 57

Filling The Moistener Tank 60

Cleaning the Moistener Brush 61

Cleaning the Moistener Wick and Holder 63

Table of Contents

Pitney Bowes Operator Guide February, 2017 Page v of 226

7 - How to Enter Text

About Entering Text 66

8 - Accounting

About Accounts 70

Turning Accounts On and Off 71

Creating an Account 73

Editing Account Name and Password 74

Selecting an Account 75

Viewing Account Totals 76

Printing a Single Account Report 77

Printing a Multi-Account Summary Report 78

Clearing All or Some of the Accounts 79

Deleting an Account 80

Turning On Account Passwords Globally 81

Turning Off Account Passwords Globally 82

9 - Reports

About Reports 84

Funds Report 86

Add Postage Report 87

Rates Summary Report 88

Printing a Single Account Report 89

Printing a Multi-Account Summary Report 90

Configuration Report 91

System Setup Report 92

Account List Report (Standard Accounting) 93

Error Report 94

10 - Configuring Your Mailing

Machine

About System Settings 96

Setting System Time 97

Setting the Contrast of the LCD Display 98

Turning Features On and Off 99

Setting the Date, Time and Timeouts 100

Setting Normal Preset Time 101

Sleep Mode Activation Time 102

Setting Autodate Advance 103

Correct Drift 104

Setting Daylight Savings Time 105

Setting Up or Disabling the Lock Code 106

Setting Up or Disabling the Supervisor

Password 107

Turning Scale On or Off 108

Setting Scale Options (if using scale option) 109

Zeroing the Scale 110

Setting Weight Change Options 111

Setting Class Change Options 112

Setting the High Funds Warning 113

Setting the Low Funds Warning 114

Enabling Scale Stabilizing 115

Setting Language Preference 116

Install Mode Options 117

11 - Using the Preset Feature

About Presets 120

Defining New Values for the Normal Preset 122

Viewing A Custom Preset 123

Selecting a Custom Preset 124

Defining a New Custom Preset 125

Editing a Custom Preset Name 126

Pitney Bowes Operator Guide February, 2017 Page vi of 226

Deleting a Custom Preset 127

12 - Passwords

About Passwords and Meter Functions 130

13 - Connecting to the Data

Centre

How You Connect to the PB Data Centre 132

Connect to the PB Data Centre Directly to a

LAN Port with DM Series USB Ethernet

Adapter 133

Connect to the PB Data Centre Using

PC Meter Connect Application on Your

Computer 134

14 - Adding Postage

Checking Postage Funds in the Meter 136

Checking Postage By Phone® Account

Balance 137

Adding Postage to Your Machine 138

Withdrawing Postage Funds from the Meter 140

15 - Meter Updates and

Inspections

About Meter Updates and Inspections 142

About Postal Rate Changes 144

Performing Meter Inspections 145

16 - Using PC Meter Connect

About PC Meter Connect 149

Installation Requirements 150

Network Specifications and Requirements for

PC Meter Connect 151

PC Meter Connect Installation 156

Launching the Application 157

Displaying PC Meter Connect on the System

Tray 158

Accessing Features from the System Tray 159

Starting PC Meter Connect™ 160

PC Meter Connect Application Main Window 162

Checking the Postage Amount Using PC

Meter Connect 164

Adding Postage Using PC Meter Connect 165

Downloading New Postal Rates Using PC

Meter Connect 167

Performing Meter Inspections Using PC

Meter Connect 168

Printing a Meter Stamp with an Advanced

Date Using PC Meter Connect 169

Adding or Removing Ads Using PC Meter

Connect 171

Adding or Removing Postal Inscriptions Using

PC Meter Connect 173

Setting the System Time Using PC Meter

Connect 175

Resetting the Scale to Zero Using PC Meter

Connect 177

Table of Contents

Pitney Bowes Operator Guide February, 2017 Page viiof 226

Setting the High Value Warning Using PC

Meter Connect 178

Setting the Low Funds Warning Using PC

Meter Connect 179

Viewing Account Totals Using PC Meter

Connect 180

Printing an Account Report Using PC Meter

Connect 181

Printing a Refill Summary Report Using PC

Meter Connect 184

Storing or Changing the Preset Using PC

Meter Connect 187

Viewing the Preset Using PC Meter Connect 188

Viewing Meter Software Version Using

PC Meter Connect 189

Viewing PC Meter Connect Software Version190

17 - Supplies and Options

Supplies and Options 192

18 - Specifications

Specifications (Equipment and Materials) 196

19 - Troubleshooting

Getting Help 200

What Information You Need to Provide

Customer Support 201

Display Problems 202

Feeding Problems 203

Printing Problems 204

Accidentally Printing the Wrong Postage 205

Moistening Problems (envelopes don't seal) 207

Viewing System Configuration Levels 209

Troubleshooting Communications Problems 210

Problems Connecting to the Data Centre Via

PC Meter Connect 211

Troubleshooting Your Internet Connection 217

Text Error Messages 218

Numeric Error Codes 219

Exception List 222

20 - Glossary

Pitney Bowes Operator Guide February, 2017 Page viii of 226

1 - Safety

Introduction 10

Industry Canada 11

Ear Protection/Noise Exposure Guidelines 12

System Power 13

Operation 14

Maintenance 15

Introduction

Familiarize yourself with proper procedures and methods before you install, operate or repair the system

to avoid personal injury or damage to the equipment.

Safety

Pitney Bowes Operator Guide February, 2017 Page 10 of 226

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