Philips 7000PHB Manual de usuario

Philips Lifeline

Medical Alert Service

Includes: GoSafe Mobile System and HomeSafe System

Instructions for use

FPO

DRAFT

For Internal Use

Contents

Philips Lifeline Service ...............................x

Welcome to Philips Lifeline

Setting up your Lifeline Service

Responders and People to Notify

Calling for help inside your home

Setting up a new Help Button

Signal Range

Battery information

Equipment service

Important notes

HomeSafe System and GoSafe Mobile System

Communicators – General Information ............... xx

Safety information regarding the Home Communicator

Cleaning

Backup battery

Landline Communicator (7000L) .................... xx

Description

Safety information

Wireless Communicator (7000C) .................... xx

Description

Safety information

HomeSafe System and GoSafe Mobile System

Help Buttons – General Information ................. xx

Warnings and Cautions

Cleaning

DRAFT

For Internal Use

HomeSafe Personal Help Buttons

(7000PHB or 7000PHW) ........................... xx

Description

Using the Wrist Strap

Recommended usage

HomeSafe AutoAlert Button (7000AHB) ............. xx

Cautions

Features

Compatible Home Communicators

What to expect if you fall

Battery

Recommended usage

GoSafe Mobile Button (7000MHB) ................... xx

Cautions

Features

Calling for help away from home

What to expect if you fall

Charging the battery

Sleep mode

Recommended usage

Mobile Button warranty

Regulatory Compliance ............................ xx

FCC Regulations

Explanation of symbols

Requirements for the United States

Additional Warnings and Cautions

DRAFT

For Internal Use

Landline Communicator (7000L)

A Home Communicator that connects to Lifeline using your home’s

existing landline telephone service. Landline telephone service is required.

Wireless Communicator (7000C)

A Home Communicator that connects to Lifeline using a cellular

network. Cellular service is provided as part of your Lifeline Service and is

dependant upon cellular network coverage.

Help call in

progress.

Please wait.

Hello, Mrs. Smith.

Welcome to

Philips Lifeline.

Philips Lifeline Service

Welcome to Philips Lifeline

Thank you for choosing the Philips Lifeline Medical Alert Service.

These Instructions for Use will provide you with information about your

equipment and the Lifeline Medical Alert Service. Please read the manual

carefully, and if you have questions, call Lifeline at any time. Please save

this manual in case you need to refer to it later.

This manual covers the following:

DRAFT

For Internal Use

Help call in

progress.

Please wait.

Hello, Mrs. Smith.

Welcome to

Philips Lifeline.

Help call in

progress.

Please wait.

Hello, Mrs. Smith.

Welcome to

Philips Lifeline.

Help call in

progress.

Please wait.

Hello, Mrs. Smith.

Welcome to

Philips Lifeline.

HomeSafe

Personal

Help Button

(7000PHB and

7000PHW)

HomeSafe

AutoAlert

Button

(7000AHB)

GoSafe

Mobile Button

(7000MHB)

Works inside your

home 

Works outside*your

home 

Can be worn as a

pendant 

Can be worn on a

wristband 

Detects falls** in your

home  

Detects falls**

outside*your home 

Has a built-in speaker

and microphone 

* When access to a cellular network is available.

**Not all falls can be detected. If you fall and need help, press your Help Button.

Setting up your Lifeline Service

Before you can use your system, your Home Communicator must be

properly set up, and the coverage range of your Help Button must be

determined for your Lifeline Service. Please see the Quick Setup Guide for

instructions on how to set up your system and test the coverage range of

your Help Button. If you have any questions, please contact Lifeline.

DRAFT

For Internal Use

Responders and People to Notify

What is a “Responder”?

As a Lifeline subscriber, you should have designated people who have

agreed to be “Responders.” These are people whom Lifeline should call

in an emergency, when appropriate. Examples include: neighbors, friends,

relatives, your current nursing aide, etc.

Choosing a Responder

It is best to choose a Responder who:

• Has a key to your home or knows where one is located (perhaps in a

key lockbox)

• Could come to help you at different times of the day or night

• Lives or works within 10 minutes of where you live

• Has a phone, preferably a cell phone

• Ideally has a driver’s license and access to a vehicle

If you are using the GoSafe System, choose a Responder who can also:

• Drive to your location, whether you are at home or away from home,

and provide help if needed

Information Lifeline needs about Responders

Please ensure that Lifeline has the following information about each

person acting as a Responder:

• Name

• Phone numbers – home, work and cell phone.

• Whether or not the Responder has a key to your home.

DRAFT

For Internal Use

It’s very important that you keep your Responders and their contact

information up to date. Remember to contact Lifeline if one of your

Responders is no longer able to assist you or if they get a new telephone

number.

Please contact Lifeline for any questions about selecting or being a

Responder.

Who are “People to Notify”?

If you call for help, Lifeline will contact the “People to Notify” to let

them know that you received assistance. “People to Notify” will not be

contacted to help you, unless they are also on your list of “Responders.”

Calling for help inside your home

1. Press the Help Button that you wear or the gray Help Button on the

top of your Home Communicator. You can press either button, but

you do not need to press both. The Home Communicator will beep

and dial the Lifeline Response Center.

Note: The Response Center is available 24 hours a day, 365 days a year.

A trained Personal Response Associate is always available to assist you.

Help call in

progress.

Please wait.

Hello, Mrs. Smith.

Welcome to

Philips Lifeline.

DRAFT

For Internal Use

2. The Home Communicator calls the Response Center. When it dials

the Response Center, the Home Communicator will repeatedly say:

“Your Help Call is in progress; please wait.” Once it connects with the

Response Center, it will say: “Your call has been connected; someone

will be right with you.”

3. The Response Center will answer the call. A Response Associate

will speak to you through the Home Communicator’s built-in speaker

and hear you through the Home Communicator’s highly sensitive

microphone. He/she will ask if you need help. If you do not need help,

just tell the Response Associate that help is not needed.

Note: If you cannot speak or be heard, the Response Associate will try

calling you back. If you cannot answer or if the Response Associate cannot

hear you, Lifeline will contact your Responder or emergency services.

4. The Response Center will assess the situation. The Response

Associate will assess the situation and determine what type of

assistance you need.

5. Lifeline will contact Responders. As needed, Lifeline will contact either

Responders from the list you have provided, or, emergency services to

assist you. If Lifeline cannot reach any of the Responders you’ve listed,

they will contact emergency services to send help to your home.

6. Once your Responder or the emergency service arrives, they should

press your Help Button to let Lifeline know that help has arrived. The

Response Associate will contact the household to conrm that you

received the help that you needed.

7. Once Lifeline conrms that you have been assisted, a Response

Associate will contact the “People to Notify” you’ve designated,

letting them know you needed and received help.

DRAFT

For Internal Use

Accidental help calls: If you accidentally press your Help Button, a

Response Associate will respond to your call and ask if you need help.

Just tell them that it was pressed accidentally and that you do not need

assistance. Don’t be concerned that you are bothering Lifeline; we just

want to be sure that you are all right.

Setting up a new Help Button

If you receive a replacement Help Button, you will need to set it up to

work with your Home Communicator. You’ll need to be within arm’s

reach of the Home Communicator to set up your replacement Help

Button.

If more than one Help Button is used in your home, gather them all for

this process. You will need to reprogram them all, even if you are only

replacing one of them.

1. Make sure that your Home Communicator is ON and that you have

your replacement Help Button in hand.

2. PRESS and HOLD DOWN the

Message button on the Home

Communicator. The Home

Communicator will beep and

announce: “Continue to hold the

Message button for AutoLearn. When

you are ready for Range Test, please

release the Message button.”

Do not release the Message button until you get to Step 5.

DRAFT

For Internal Use

3. Continue to hold down the Message button on your Home

Communicator. With your other hand, press the Help Button until you

hear a long beep and a voice announcement saying: “Your Lifeline Help

Button is now auto-learned and ready to use.” This will indicate that

the Help Button is working with the Home Communicator.

4. After you’ve heard the announcement, release the Help Button.

5. Repeat steps 3 and 4 to reprogram all the other Help Buttons in your

home. Then, release the Message button on the Home Communicator.

The Home Communicator will announce: “Please press the ashing

green Message button after you have completed the range test. Begin

Signal Range Test.”

6. Press your Help Button. The Home Communicator will beep and the

light on your Help Button will ash green to indicate that the Home

Communicator has received the signal.

7. Move to other parts of your home and press your Help Button again.

Listen for the beep and check to see if the green light is ashing.

8. Once you have tested different locations in your home and

immediately outside your home, return to the Home Communicator

and press the ashing green Message button.

DRAFT

For Internal Use

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