Panasonic DBS Section 570 TAPI Manual de usuario

The contents of this document are subject to change without notice and do not constitute a

commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every

effort has been made to ensure the accuracy of this document. However, due to ongoing product

improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after

the date of publication nor can it accept responsibility for errors or omissions. Panasonic will

update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance

with the terms of the license pertaining to said software or hardware.

DBS-92-570 Issued April 2000 1

Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the TAPI Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the Service Provider software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring the Telephony driver and dialing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

For Windows 3.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

For Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Testing the Panasonic TAPI product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

If the test dialer works... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

If the test dialer does not work.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Panasonic Supported Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic Call Related Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Supported Supplementary Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Section 570 - TAPI Installation Guide

2 Issued April 2000 DBS-92-570

Section 570 - TAPI Installation Guide

DBS-92-570 Issued April 2000 3

Introduction

Most businesses already use computers and telephones extensively in their day-to-

day operations. With few exceptions, however, business telephone and computer

systems have historically remained independent entities - no interaction or

common communication was possible between the two types of systems. Recent

advances in technology have made possible the merger of the two systems into a

cohesive and more effective communications and operational office tool. The

technology which makes this possible is called Computer Telephony Integration

(CTI).

The possibilities for CTI are endless. For instance:

- customer information for an incoming customer call could be

automatically displayed on a customer representative’s

computer screen based on the caller’s phone number.

- a computer-based phone directory may be used to not only look

up a phone number but also initiate the call.

- the vast array of PBX features may be more easily utilized using

computer screen icons and prompting instead of complicated

telephone feature access codes and procedures.

What are the advantages to CTI?

- increased access to information

- more effective communication

- more effective use of the telephone system

- more timely response

- improved customer satisfaction

One of the most significant emerging standards in CTI is Windows™ Telephony

Applications Programming Interface (TAPI) from Microsoft Corporation.

TAPI allows a PC to be connected to a telephone extension and used to control

incoming and outgoing calls through that extension. Typical desktop applications

that might be used with TAPI include Contact Managers and Personal Organizers.

The Panasonic TAPI product provides the necessary interface between a DBS and

a PC-based TAPI application. This product consists of a TAPI Adapter and the

Panasonic TAPI Service Provider (SP) software.

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Section 570 - TAPI Installation Guide

The TAPI Adapter provides the physical connection between a PC, a DBS

extension, and the DBS itself. Its purpose is to intercept telephone and call control

signaling messages from the DBS and telephone extension and then forward a

copy of those messages to the Panasonic Service Provider software residing on the

PC. The Service Provider interprets those messages and passes them on to the

Windows TAPI DLL, also residing on the PC, which routes the messages to the

appropriate TAPI application.

The following illustration depicts how TAPI is utilized in a DBS environment.

Installation and Configuration

Minimum System Requirements

• A 386 IBM-compatible PC or laptop with a 3.5" floppy drive (486

recommended)

• An available serial port with a male DB9 connector

• 8 MB RAM and 1MB free disk space

• Microsoft Windows 3.1 or higher

• Windows-compatible Mouse

• A TAPI application

In addition to the above PC requirements, the DBS must be running CPC-B/AII

Version 8.0 or higher.

Packing List

Your TAPI package (VB-43720) should contain the following items:

TA PI

Interface

DBS

Telephone

DBS-92-570 Issued April 2000 5

Section 570 - TAPI Installation Guide

• TAPI Interface Adapter

• RS232 cable

• Phone cable

• Panasonic TAPI Service Provider software

• Section 570 - TAPI Installation Guide

• Hook & Loop Fastener strip

Installing the TAPI Adapter

The Panasonic TAPI Adapter connects to the PC via an RS232 cable (included).

This cable has a female DB9 connector on each end. A DB9-to-DB25 connector

(not supplied) may also be required for connection to the PC.

1. Connect one end of the RS232 cable to an available serial (Com) port on

the PC.

2. Connect the other end of the RS232 cable to the TAPI Adapter as shown in

the following illustration.

3. Connect the phone line to the Adapter, then the DBS line.

Note: Be sure to attach the phone line first before connecting the DBS line.

Connecting the DBS line before the phone line may result in operational

errors. Also be sure the lines are plugged into the appropriate receptacles.

If desired, you can also use the included hook and loop fastener strip to affix the

TAPI Adapter to a convenient surface such as a desktop, PC cabinet, or wall.

RS232 cable(toPC)

toDBS

to phone

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Section 570 - TAPI Installation Guide

Installing the Service Provider software

You should make a backup copy of the Panasonic Service Provider disk before

beginning the installation procedure. You may proceed with the installation once

the backup copy has been made.

1. Close out all other Windows applications.

2. Insert the Service Provider disk into floppy drive A or B.

3. For Windows 3.1, select File, then Run from the Program Manager screen.

For Windows 95, select Start, then Run from the Windows desktop.

4. In the Command Line box, type a:setup or b:setup (depending on which

drive you placed the disk in), then press <ENTER>. The Panasonic

Service Provider files will be installed to the same directory containing

your Windows system files (usually Windows/System).

Note: If using Windows 3.1, a new program group called "DBS" will be

added to your Program Manager screen when the installation is complete.

You will use the Test Dialer in this group later to test the Service Provider

software. For now, however, close out this window.

Configuring the Telephony driver and dialing

options

After the installation is complete, open the Windows Telephony Control Panel and

configure the Windows TAPI application for use with the Panasonic Telephony

driver.

For Windows 3.1

1. To open the Telephony Control Panel in Windows 3.1, open the Main

group window. Double click on the Control Panel icon, then on the

Telephony icon.

2. In the Telephony window, click Location Setup. The Locations window

will open. Click Add to open the Add Location window. Enter the

extension number of the DBS extension being set up. If you need to dial a

digit to access an outside line, enter the digit in the appropriate fields. To

indicate a pause, use "W" (wait) following the digit - for example, "9W".

Be sure to also enter your area code and country code in the appropriate

fields. If using a calling card, click Calling Card Setup and add the

appropriate information.

DBS-92-570 Issued April 2000 7

Section 570 - TAPI Installation Guide

Click OK to close the Add Location window, then click Close to close the

Locations window.

3. With the Telephony window still open, click Driver Setup. The Telephony

Drivers window will open. Click Add to open the Add Driver window.

Select Panasonic DBS Telephony SP from the list of Telephony Drivers

and click Add. The Telephony Drivers window will open.

4. With the Panasonic driver selected, click Setup. The Configure Provider

window will open. Click Add and enter the DBS extension number. Click

OK to open the Configure Line window. Confirm that the information in

the Com Port field corresponds to the Com (serial) port on the PC that the

TAPI device is actually connected to. If desired, you can also set Flex Key

labels to match the FF key programming for the extension.

5. When finished, click OK to close the Configure Line window, then click

OK to close the Configure Provider window. Close out the remaining

windows and exit Control Panel.

6. After setting up the Windows Telephony Control information, you will

need to configure the specific TAPI application being used. Refer to the

documentation accompanying that application for the appropriate

information.

7. As a final step, use the provided test dialer to verify that the TAPI adapter

and Service Provider software have been installed and configured

correctly. Refer to page 8 for the appropriate information.

For Windows 95

1. To open the Telephony Control Panel using Windows 95, click on the

Start button. Select Settings, then Control Panel. Click to open the

Control Panel window, then double click on the Telephony icon to open

the Telephony Properties window.

2. In the Telephony Driver section, click on Add. The Add Driver window

will open. Select Panasonic DBS Telephony SP and click Add. The

Panasonic Service Provider will be added to the list of Telephony Drivers.

3. With the Telephony Driver window still open, select Panasonic DBS

Telephony SP from the list of Telephony Drivers. Click on Setup to open

the Configure Provider window.

4. In the Configure Provider window, click Add. In the Add Line dialog box,

enter the extension number of the DBS extension being set up, then click

OK. The Configure Line window will open. Confirm that the information

in the Com Port field corresponds to the Com (serial ) port on the PC that

8 Issued April 2000 DBS-92-570

Section 570 - TAPI Installation Guide

the TAPI device is actually connected to. If desired, you can also set Flex

Key labels to match the FF key programming for the extension.

5. When finished, click OK to close the Configure Line window, then click

OK again to close the Configure Provider window.

6. In the Dialing Preferences section of the Telephony Properties window,

click on Dialing Properties and set up the appropriate parameters for your

dialing location. If you need to dial a digit to access an outside line, enter

the digit in the appropriate fields. To indicate a pause, use "W" (wait)

following the digit - for example, "9W".

7. Click OK twice to close the Dialing Properties and Telephony Properties

windows and exit Control Panel.

8. After setting up the Windows Telephony Control information, you will

need to configure the specific TAPI application being used. Refer to the

documentation accompanying that application for the appropriate

information.

9. As a final step, use the provided test dialer to verify that the TAPI adapter

and Service Provider software have been installed and configured

correctly.

Testing the Panasonic TAPI product

The Panasonic Service Provider software comes with a test dialer for testing the

installation and configuration of the TAPI adapter and Service Provider.

1. For Windows 3.1, open the DBS group window and double-click on the

Dialer icon.

For Windows 95, click on the Start button. Select Programs, then DBS,

then click on Dialer.

2. From the Options menu, select Dialing and verify that your extension is

selected under Preferred Line. Click OK to confirm the selection.

3. Enter a phone number in the "Number to Dial" field, then click Dial. A

window will open, showing the number actually being dialed.

• If the Dialing Properties section of the Windows Telephony Control

Panel indicates that certain digits must be dialed to access an outside

line, these digits will be reflected in the number actually being dialed.

For example, if your Telephony Control Panel specifies that you must

dial a "9w" to access an outside line, and you enter the number 555-

1212 in the "Number to Dial" field of the test dialer, the actual number

dialed will be "9w-555-1212".

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