Panasonic KX-TVP100E Manual de usuario

MODEL

KX-TVS100E

Please read before using.

Voice Processing System

UBSCRIBER'S

UIDE

Panasonic

TVP100

VOICE PROCESSING SYSTEM KX-TVP100

i i

Introduction

The Panasonic Voice Processing System (VPS) provides you with powerful, conve-

nient ways to manage your voice communications and increase your productivity

through your voice mailbox. As the owner of a VPS mailbox, or Subscriber, you can:

•send a message to one or many people inside or outside of your office

• transfer messages (with your annotation) to another VPS Subscriber

• take messages when you are on the phone or unavailable

• receive your messages from any touch-tone telephone

•be notified by extension message waiting lamp, telephone or beeper (radio

pager) of messages waiting

• screen your calls

• automate the handling of callers

• and more...

This guide is your reference to using and optimizing your VPS mailbox.

NOTE:

• This Subscriber’s Guide does not show complete model numbers that indicate the

country where your models should be used. The model number of your unit is found

on the label affixed to the unit.

MODEL NO. - - - - - - - -

(label)

APPROVED for connection to

telecommunication systems speci-

fied in the instructions for use

subject to the conditions set out in

them.

606168

73/23/EEC

89/336/EEC

92/31/EEC

93/68/EEC

ii ii

■How to Use this Manual

This Subscriber’s Guide explains the Voice Processing System’s (VPS) operations by

touch tone telephone for Subscribers.

Each operation consists of a description, a diagram, tips and some notes. During

operations, the VPS plays voice prompts telling you what to do at each step though

they do not appear in this guide except for Voice Mail Service Entry.

Description

Describes the operation with the telephone keys to be

pressed step by step.

Diagram

A diagram is provided for each function on the

lefthand of the text. It will help you understand how

the operation goes on in the tree-structured VPS

menu. You will know other options you can choose in

a certain step. It will also help you to perform your

desired operation faster if you press the outlined keys

in a row along the bold line.

Tip

Tips framed in a square are used to make you aware of

alternate options available at a particular step.

Note

This symbol describes additional information or use-

ful advice about each feature.

Once you become familiar with operating the VPS, use the Quick Reference Section,

which appears at the end of this guide.

Subscriber's

Main Command Menu

123456

Repeat Next Erase Reply Transfer Help

Receive

Message

123470

Tip

Step 3 —

You can call the message

sender by pressing [1].

iii iii

■Terms to Know

The following words are used in this guide.

Subscriber The owner of a VPS mailbox. The System Manager can create

a mailbox for you.

System Manager The System Manager is the person who manages and maintains

the VPS to make it work efficiently. He controls mailbox creat-

ing and authorizes some of the features.

Caller A caller is any person who is connected to a VPS service

besides the Subscriber or the System Manager.

iv iv

■Getting Started

— Required Numbers

Get the following information before you begin the operation.

(1) Telephone Number Directly Connected to Voice Mail Service

If your VPS does not have one, call any extension number connected to the VPS

and press [#] [6] (Service Access Command).

(2) Your Mailbox Number

Usually, the same number as your extension number. Check with your System

Manager to be sure.

(3) The System Manager’s Phone Number

In case you need their help or need to change certain mailbox settings.

— Basic Steps

You need to know your mailbox number to use this guide.

If you are going into your mailbox for the first time, read Chapter 5 “Mailbox Setup”

first. You need to customize it before sending or receiving messages. Especially, it is

important to identify yourself as the owner of the mailbox by setting the following.

• Recording Personal Greetings (See page 5-7)

• Recording Your Name (See page 5-9)

• Changing Your Password (See page 5-8)

Then customize it as it suits you by setting the additional features as appropriate.

• Setting the Call Transfer Status (See page 5-2)

• Setting the Incomplete Call Handling Status (See page 5-4)

• Message Waiting Lamp Notification Setting (See page 5-13)

• Setting Notification by Calling (See page 5-14)

...

Once you complete your setting, find your desired operation from the titles, then call

the VPS.

v v

Table of Contents

Chapter 1 Using Your Mailbox and the VPS

Opening Your Mailbox (Mailbox Login) .......................................... 1-2

Accessing VPS Services ...................................................................... 1-3

Chapter 2 Receiving Messages

Receiving Messages............................................................................. 2-2

Message Playback Options ................................................................ 2-3

Replying to Messages ......................................................................... 2-5

Message Transfer ................................................................................ 2-6

Erasing Messages................................................................................ 2-7

Receiving Message Waiting Notification .......................................... 2-8

Live Call Screening............................................................................. 2-9

Recording a Two-Way Conversation .............................................. 2-10

Chapter 3 Sending Messages

Delivering Messages to Other Subscribers ...................................... 3-2

Checking Mailbox Distribution......................................................... 3-3

Setting up an External Message Delivery List................................. 3-4

Sending External Delivery Messages ................................................ 3-6

Checking and Setting External Message Delivery Status............... 3-7

Chapter 4 Caller Handling

Recording Messages (for any caller)................................................. 4-2

Recording Messages (from a rotary phone)..................................... 4-3

Receiving External Delivery Messages ............................................. 4-4

Replying to External Delivery Messages .......................................... 4-5

vi vi

Chapter 5 Mailbox Setup

Setting the Call Transfer Status

(Call Block/Call Screening/Intercom Paging/Beeper Access) ........ 5-2

Setting up a Covering Extension....................................................... 5-3

Setting the Incomplete Call Handling Status................................... 5-4

Setting the Message Reception Mode ............................................... 5-6

Recording Personal Greetings ........................................................... 5-7

Changing Your Password................................................................... 5-8

Recording Your Name ........................................................................ 5-9

Entry of Personal Group Distribution Lists .................................. 5-10

Recording the Names of Personal Group Distribution Lists ....... 5-11

Deleting from Personal Group Distribution Lists ......................... 5-12

Message Waiting Lamp Notification Setting.................................. 5-13

Setting Notification by Calling ........................................................ 5-14

Setting Answer Lengths for the Interview Mailbox...................... 5-16

Recording Questions for the Interview Mailbox ........................... 5-17

Erasing Questions from the Interview Mailbox ............................ 5-18

Using Your Mailbox and the VPS

Contents

Opening Your Mailbox (Mailbox Log in)......................................... 1-2

Accessing VPS Services ...................................................................... 1-3

Chapter 1

Using Your Mailbox and the VPS

This chapter tells you how to enter Subscriber Service and other services

provided by the VPS.

1-2

Using Your Mailbox and the VPS

Opening Your Mailbox (Mailbox Log in)

To access Subscriber Services, you must open your

mailbox first. Follow the operation below.

1Dialanextensionnumberwhichisconnected

to the Voice Mail Service.

Good morning/Good afternoon/Good evening

Welcome to the Voice Processing System.

If the system is equipped with multiple lan-

guages (up to three languages), you will hear

a selection prompt as follows.

(ex.)

For English, press [7].

For French, press [8].

For Chinese, press [9].

2If you hear the above prompt, press the

number of the appropriate language.

Please enter your party’s mailbox number.

To enter by name, press [#] and [1].

If you are using a rotary telephone, stay on

the line.

To call the operator, press [0].

3Press

, then enter your mailbox number.

Enter your password, followed by [#].

4Enter the password if you have one.

You are now in the main command menu.

Mailbox No.

Call VPS

Subscriber's

Main Command Menu

Password +

If you just want to record a

message in someone else’s

mailbox, you do not have to

use this procedure.

See the following topic in

Chapter 4.

• Recording Messages (for

any caller)

• Recording Messages (from a

rotary phone)

If your company is using a

Panasonic KX-TD series tele-

phone system, you can directly

access your mailbox just by

dialing the number of the V.M.

Service, depending upon Sys-

tem Programming. Check with

your System Manager.

Tip

Step 1 —

If no ports are assigned to

Voice Mail Service, press

after calling the

VPS.

1-3

Using Your Mailbox and the VPS

Accessing VPS Services

In VPS operation, the following functions are avail-

able whenever the system is providing voice prompts.

Press the appropriate key to receive your

desired option (Service Access Commands).

Dialing by Name

If you press

, you can call the desired

extension or mailbox by entering first 3 or 4

letters of the person’s last name.

Department Dialing

If you press

, you can call the

intended extension and mailbox by pressing

one digit (

–

) according to the

Department Dialing Menu.

Voice Mail Service

If you press

, you can access the

Voice Mail Service.

Call Transfer

If you press

, you can access the

Automated Attendant Service and call your

desired extension.

Exit the Menu

If you press

, you can exit the VPS.

Back up

If you press

, you can retry to enter a

mailbox number, a password and also an

extension number while you are in the call

transfer status. In addition, you can move

back to a previous menu in the main com-

mand menu.

Tip

and

are

valid only for Subscriber

Service.

Subscriber's Service

Voice Mail Service

Call VPS

13689

+Mailbox No Retry

Password+ Retry

####

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