Panasonic DBS Caller ID Instrucciones de funcionamiento

DBS CALLER ID

INSTALLATION

AND OPERATION

Panasonic

PanasonicPanasonic

Panasonic®

®®

Please read these instructions completely before operating this unit.

Section 510

Issued April 2000

Part Number 550X03401

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The contents of this manual are subject to change without notice and

do not constitute a commitment on the part of Panasonic

Telecommunication Systems Company (PTSC). Every effort has

been made to ensure the accuracy of this document. However, due to

ongoing product improvements and revisions, Panasonic cannot

guarantee the accuracy of printed material after the date of

publication nor can it accept responsibility for errors or omissions.

Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used

or copied only in accordance with the terms of the license pertaining

to said software or hardware.

Reproduction, publication or duplication of this manual, or any part

thereof, in any manner, mechanically, electronically, or

photographically is prohibited without permission of the Panasonic

Telecommunication Systems Company (PTSC).

Company

Warning: This service information is designed for

experienced repair technicians only and is not

designed for use by the general public. It does not

contain warnings or cautions to advise non-technical

individuals of potential dangers in attempting to ser-

vice a product. Products powered by electricity should

be serviced or repaired only by experienced profes-

sional technicians. Any attempt to service or repair

the product or products dealt with in this service infor-

mation by anyone else could result in serious injury or

death.

Issued April 2000 iii

Contents

About this Manual

Overview.............................................................................................v

Related Documents .............................................................................v

Chapter 1. An Introduction to Caller ID

Overview ........................................................................................ 1-3

A Definition of Caller ID.......................................................... 1-3

How the DBS Receives and Processes Caller ID.....................1-3

Overview of DBS Caller ID Features ......................................1-4

Pre-Installation Requirements ........................................................ 1-6

Hardware and Software Requirements .................................... 1-6

Ordering Caller ID ................................................................... 1-6

Chapter 2. Installation and Programming

Installation....................................................................................... 2-3

Programming .................................................................................. 2-5

General Caller ID Setup ...........................................................2-5

Flexible Display of Caller ID Information ...............................2-5

Call Log Indication Key ...........................................................2-6

Call Log .................................................................................... 2-7

Caller ID Auto DISA Programming.........................................2-8

Chapter 3. Operation

Descriptions of DBS Caller ID Features.........................................3-1

Caller ID Display...................................................................... 3-1

Flexible Display of Caller Information..................................... 3-2

Caller ID Call Log....................................................................3-3

Caller ID via SMDR................................................................. 3-8

Caller ID/Auto DISA................................................................ 3-8

iv Issued April 2000

Contents

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Issued April 2000 v

About This Manual

Overview

This manual provides an overview of Caller ID, along with

installation, programming, and operation instructions. The

following table summarizes each chapter contained in this

manual.

Related Documents

For general instructions on DBS hardware installation, see

Installation (Section 300). For an introduction to DBS

programming, see Programming Guidance (Section 400).

Section Title Purpose

Chapter

1Introduction

to Caller ID Provides an overview of Caller ID,

plus information on pre-installation

requirements.

Chapter

2Installation

and Program-

ming

Provides step-by-step instructions on

installing the Caller ID card and sum-

marizes the programs that are essen-

tial to Caller ID operation.

Chapter

3Operation Describes how end users can view and

access Caller ID data on their display

phones.

vi Issued April 2000

About This Manual

This page intentionally left blank.

Issued April 2000 1-1

Chapter 1. An Introduction to Caller ID

This chapter provides an overview of Caller ID, plus information on

pre-installation requirements.

The following table summarizes the topics contained in this chapter.

Topic Page

Overview 1-2

A Definition of Caller ID 1-2

How the DBS Receives and Processes Caller ID 1-2

Overview of DBS Caller ID Features 1-3

Pre-Installation Requirements 1-5

Hardware and Software Requirements 1-5

Ordering Caller ID 1-5

Overview

1-2 Issued April 2000

Overview

A Definition of Caller ID

Caller ID (CID), a service offered by local central offices, sends

calling number information from the local CO to the DBS. Users who

have display telephones can see CID information as incoming calls

ring at their extension and can have access to previous calls via the

call log feature.

The type of calling number information transmitted to the DBS

depends on whether single-data or multiple-data format is used.

Single-data format supplies the date, time, and calling number to the

DBS. Multiple-data format supplies the date, time, calling number,

and calling name. Though the DBS receives the date and time with

both formats, it does not transmit this information to individual key

phones. The DBS has its own internal timer.

Note: Caller ID refers to calling party information transmitted

through local central offices only. Calling party information

transmitted from interexchange carriers (IXCs) uses a different

format known as Automatic Number Identification (ANI). ANI is

not supported by the DBS at this time. Also, single data and multiple

data may be marketed by different names depending on the local

operating telephone company.

How the DBS Receives and Processes Caller ID

Caller ID data is transmitted to the DBS between the first and second

incoming rings.

The Caller ID card (VB-43551) and L-TRK card (VB-43511A)

collect the data and distribute it to the appropriate extension via the

CPC card.

Since Caller ID data is not sent to the DBS until after the first ring, the

DBS waits approximately 4 seconds after the detection of the first

incoming ring to allow time for collecting Caller ID data and

Overview

Issued April 2000 1-3

processing before it rings the appropriate extension and sends the

Calling ID data for display.

The DBS processes Caller ID as follows:

• The CO sends a Caller ID call to the CID card/loop-start trunk.

• The CID card begins collecting the Caller ID data 30 ms after

the initial incoming ring ends.

• The loop-start trunk sends a signal to the CPC card indicating

that a call is coming in.

• When the CPC card receives the incoming call notification, it

lights the FF key(s) for the trunk red.

• The Caller ID data is transmitted to the CPC card.

• The CPC card then transmits the Caller ID call and data to the

appropriate digital extension. The FF key changes to green and

the extension rings. (The trunk FF key lights red for

approximately 4 seconds before the extension receives the call.

This is due to the time required by the Caller ID data receiving

and processing steps.)

Overview of DBS Caller ID Features

This section provides an overview of the Caller ID features provided

by the DBS. A more complete description of the features and their

operation is provided in “Operation” in Chapter 3. Programming

procedures for these features can be found in “Installation and

Programming” in Chapter 2. (Not all features require programming.)

Caller ID Display

The Caller ID display shows the Caller ID number and/or name,

depending on the Caller ID format used.

Once Caller ID information is received, it can be transmitted to

another phone through call transfer, call forwarding, etc.

Overview

1-4 Issued April 2000

The following illustration shows how a Caller ID call appears on the

phone display.

Figure 1-1. Example Caller ID display.

Flexible Display of Caller Information

With the introduction of Caller ID, the DBS provides a new timer that

controls how long incoming call information is displayed.

This new timer ensures that Caller ID information is displayed long

enough to provide ample viewing time without forcing the user to

start the call record too late.

Caller ID Call Log

The Call Log keeps a record of Caller ID calls to individual key

phones. Accessing the Call Log allows users to view Caller ID calls

that have been sent to their phone.

Users can assign an FF key to flash when there are new entries in the

log. When the user presses the key to access the log, the LED turns

off.

Caller ID via SMDR

Caller ID information is transmitted to the SMDR port. Incoming

Caller ID number and name is recorded in the dialed number field.

The call type is Incoming as indicated by an “I”.

Caller ID Auto DISA

This feature provides automatic DISA dial tone based on Caller ID

information (not DISA trunk type). The purpose of the automatic

DISA dial tone is to provide easy access to the remote programming

mode through DISA.

ABC COMPANY

404-555-5512 First line: calling number (7 or 10 digits)

Second line: calling name (up to 15 characters)

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