Panasonic KV-S1015C Manual de usuario

SOLUTIONS FOR BUSINESS

SCANNER WARRANTY

& SERVICE GUIDE

End-User |2013

SOLUTIONS FOR BUSINESS

TABLE OF CONTENTS

Company Statement ..................................................................................... 4

Service Program Overview.............................................................................4

Why Panasonic Service? ...............................................................................4

Standard Scanner Warranty...........................................................................5

Workgroup Scanner (WG)..............................................................................6

Departmental Scanner (DP) ........................................................................... 7

Low-Volume Production Scanner (LV) ............................................................8

Mid-Volume Production Scanner (MV) ...........................................................9

High-Volume Production Scanner (HV).........................................................10

Professional Services................................................................................... 11

Scanner Warranty Contract Deﬁntions .........................................................12

Company Statement

Built on a celebrated engineering foundation, Panasonic architects business technology solutions that

help build a better world. Customers in government, healthcare, production, education and a wide

variety of commercial enterprises, large and small, depend on integrated solutions from Panasonic to

help them acquire, manage and interpret the information that drives innovation. The complete suite

of Panasonic solutions addresses uniﬁed business communications, mobile computing, security and

surveillance systems, retail information systems, ofﬁce productivity solutions, high deﬁnition visual

conferencing, projectors, professional displays and HD and 3D video production. Panasonic engineers

reliable and long-lasting solutions as a partner for continuous improvement.

Service Program Overview

Panasonic System Communications Company of North America is pleased to offer a comprehensive

service and extended warranty program for its wide range of ofﬁce products.

Service both before and after the sale is important in today’s economy. Now, more than ever, end-users

prefer to have a single vendor provide a complete solution for their needs. To meet these customer

interests, PSCNA offers a variety of service

and warranty options.

Why Panasonic Service?

The Panasonic Scanner Service and Extended

Warranty Program provides customers with

peace of mind for the life of their products.

Panasonic offers a variety of warranty and

service plans to best suit the customers needs.

Comprehensive offerings allow customization of the program to meet virtually any requirements, such as

the ability to offer co-terminating contracts for multiple machines, or additional Preventative Maintenance

services for high-volume production scanning environments.

Offering on-site upgrades, as well as both exchange and depot repair options, the Panasonic Scanner

Service and Warranty Program provides the single source solution end-users are looking for.

Beneﬁts

nPart of a complete Panasonic scanner solution

nDependable and high quality service

nComprehensive offerings available for every scanner

nEnd-user and reseller peace of mind

SOLUTIONS FOR BUSINESS

Standard Scanner Warranty

Panasonic scanners come with a standard manufacturer warranty. These warranties are valid from the

date the end-user purchased the scanner from an Authorized Panasonic Scanner Reseller. Standard

manufacturer scanner warranties are listed below, along with the models to which they apply.

Standard Warranty

Advance Exchange Warranty1

Panasonic Corporation of North America will repair and/or exchange your defective unit, exclusive of

consumables, free of charge within the continental U.S.A, Puerto Rico**, Alaska** and Hawaii** in the

event of a defect in materials or workmanship with a comparable rebuilt, reconditioned, or reclaimed unit

for (x) free year(s) after the original purchase excluding limited life items.

On-Site Warranty1

Panasonic Corporation of North America will repair and/or exchange parts for your unit, exclusive of

consumables, free of charge within the continental U.S.A, Puerto Rico**, Alaska** and Hawaii** in the event

of a defect in materials or workmanship with new or comparable rebuilt parts in exchange for defective

parts for six (6) months after the date of original purchase. Service will also be provided for six (6) months

after the date of original purchase.

Technical Support

1-800-PANASYS (1-800-726-2797)

Monday through Friday 9 AM - 5 PM EST

1 Please contact your Panasonic Representative for complete details, terms and conditions.

** Coverage may vary depending on location. Additional fees may apply.

SCANNER MODEL STANDARD WARRANTY DURATION

KV-S1015C Advance Exchange 3 Year

KV-S1026C Advance Exchange 3 Year

KV-S1025C-S Advance Exchange 3 Year

KV-S1045C Advance Exchange 3 Year

KV-S1046C Advance Exchange 3 Year

KV-S1065C Advance Exchange 3 Year

KV-S2028C Advance Exchange 3 Year

KV-S2048C Advance Exchange 3 Year

KV-S5055C Advance Exchange 3 Year

KV-S3065CL Advance Exchange 1 Year

KV-S3065CW Advance Exchange 1 Year

KV-S7075C Advance Exchange 1 Year

KV-S4065CL Advance Exchange 1 Year

KV-S4065CW Advance Exchange 1 Year

KV-S4085CW Advance Exchange 1 Year

KV-S3105C On-Site (Only Registered Units) 6 Months

KV-SS080 (Flatbed Accessory) Advance Exchange 90 Days

WORKGROUP SCANNER (WG)

Applicable Models:

nKV-S1025C

nKV-S1015C

nKV-S1026C

nKV-S1045C

nKV-S1046C

nKV-S1065C

nKV-S2028C

In-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSWG-AEW Advance Exchange 1 Year $99.00

KV1SSWG-DW Depot 1 Year $99.00

KV1SSWG-NBD On-Site / Next Business Day 1 Year $225.00

KV1SSWG-2NBD On-Site / Next Business Day 2 Year $652.00

KV1SSWG-3NBD On-Site / Next Business Day 3 Year $1,040.00

KV1SSWG-5NBD On-Site / Next Business Day 5 Year $2,038.00

KV1SSWG-SBD On-Site / Same Business Day 1 Year $325.00

Post-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSWG-AEWP Advance Exchange 1 Year $275.00

KV1SSWG-DWP Depot 1 Year $275.00

KV1SSWG-NBDP On-Site / Next Business Day 1 Year $499.00

KV1SSWG-SBDP On-Site / Same Business Day 1 Year $595.00

Service

SERVICE SKU DESCRIPTION DURATION MSRP

KV1SS-TRN End-User Training Single Event $495.00

KV1SS-INST End-User Installation Single Event $495.00

KV1SS-INSP Product Inspection Single Event $425.00

Co-Terminus Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSWG-NBD1 On-Site / Next Business Day 1 Month $46.00

KV1SSWG-SBD1 On-Site / Same Business Day 1 Month $55.00

SOLUTIONS FOR BUSINESS

DEPARTMENTAL SCANNER (DP)

Applicable Models:

nKV-S2048C

nKV-S5055C

In-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSDP-AEW Advance Exchange 1 Year $495.00

KV1SSDP-DW Depot 1 Year $495.00

KV1SSDP-NBD On-Site / Next Business Day 1 Year $695.00

KV1SSDP-2NBD On-Site / Next Business Day 2 Year $1,521.00

KV1SSDP-3NBD On-Site / Next Business Day 3 Year $2,282.00

KV1SSDP-5NBD On-Site / Next Business Day 5 Year $4,272.00

KV1SSDP-SBD On-Site / Same Business Day 1 Year $850.00

Post-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSDP-AEWP Advance Exchange 1 Year $695.00

KV1SSDP-DWP Depot 1 Year $695.00

KV1SSDP-NBDP On-Site / Next Business Day 1 Year $995.00

KV1SSDP-SBDP On-Site / Same Business Day 1 Year $1,175.00

Service

SERVICE SKU DESCRIPTION DURATION MSRP

KV1SS-TRN End-User Training Single Event $495.00

KV1SS-INST End-User Installation Single Event $495.00

KV1SS-INSP Product Inspection Single Event $425.00

Co-Terminus Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSDP-NBD1 On-Site / Next Business Day 1 Month $92.00

KV1SSDP-SBD1 On-Site / Same Business Day 1 Month $108.00

LOW-VOLUME PRODUCTION SCANNER (LV)

Applicable Models:

nKV-S3065C

nKV-S4065C

nKV-S7075C

In-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSLV-AEW Advance Exchange 1 Year $795.00

KV1SSLV-DW Depot 1 Year $795.00

KV1SSLV-NBD On-Site / Next Business Day 1 Year $895.00

KV1SSLV-2NBD On-Site / Next Business Day 2 Year $1,881.00

KV1SSLV-3NBD On-Site / Next Business Day 3 Year $2,792.00

KV1SSLV-5NBD On-Site / Next Business Day 5 Year $5,182.00

KV1SSLV-SBD On-Site / Same Business Day 1 Year $1,095.00

Post-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSLV-AEWP Advance Exchange 1 Year $995.00

KV1SSLV-DWP Depot 1 Year $995.00

KV1SSLV-NBDP On-Site / Next Business Day 1 Year $1,195.00

KV1SSLV-SBDP On-Site / Same Business Day 1 Year $1,495.00

Service

SERVICE SKU DESCRIPTION DURATION MSRP

KV1SSPM-LV Preventative Maintenance (LV) Single Event $450.00

KV1SS-TRN End-User Training Single Event $495.00

KV1SS-INST End-User Installation Single Event $495.00

KV1SS-INSP Product Inspection Single Event $425.00

Co-Terminus Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSLV-NBD1 On-Site / Next Business Day 1 Month $110.00

KV1SSLV-SBD1 On-Site / Same Business Day 1 Month $138.00

SOLUTIONS FOR BUSINESS

MID-VOLUME PRODUCTION SCANNER (MV)

Applicable Models:

nKV-S4085C

In-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSMV-AEW Advance Exchange 1 Year $995.00

KV1SSMV-DW Depot 1 Year $995.00

KV1SSMV-NBD On-Site / Next Business Day 1 Year $1,095.00

KV1SSMV-2NBD On-Site / Next Business Day 2 Year $2,511.00

KV1SSMV-3NBD On-Site / Next Business Day 3 Year $3,812.00

KV1SSMV-5NBD On-Site / Next Business Day 5 Year $7,202.00

KV1SSMV-SBD On-Site / Same Business Day 1 Year $1,350.00

KV1SSHV-247 On-Site / 24-7 1 Year $3,695.00

Post-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSMV-AEWP Advance Exchange 1 Year $1,495.00

KV1SSMV-DWP Depot 1 Year $1,495.00

KV1SSMV-NBDP On-Site / Next Business Day 1 Year $1,695.00

KV1SSMV-SBDP On-Site / Same Business Day 1 Year $1,995.00

KV1SSHV-247P On-Site / 24-7 1 Year $7,995.00

Service

SERVICE SKU DESCRIPTION DURATION MSRP

KV1SSPM-HV Preventative Maintenance (HV) Single Event $575.00

KV1SS-TRN End-User Training Single Event $495.00

KV1SS-INST End-User Installation Single Event $495.00

KV1SS-INSP Product Inspection Single Event $425.00

Co-Terminus Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSMV-NBD1 On-Site / Next Business Day 1 Month $156.00

KV1SSMV-SBD1 On-Site / Same Business Day 1 Month $183.00

KV1SSHV-2471 On-Site / 24-7 1 Month $733.00

HIGH-VOLUME PRODUCTION SCANNER (HV)

Applicable Models:

nKV-S3105C

In-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSHV-NBD On-Site / Next Business Day 1 Year $1,295.00

KV1SSHV-2NBD On-Site / Next Business Day 2 Year $4,581.00

KV1SSHV-3NBD On-Site / Next Business Day 3 Year $7,552.00

KV1SSHV-5NBD On-Site / Next Business Day 5 Year $15,142.00

KV1SSHV-SBD On-Site / Same Business Day 1 Year $1,595.00

KV1SSHV-247 On-Site / 24-7 1 Year $3,695.00

Post-Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSHV-NBDP On-Site / Next Business Day 1 Year $3,795.00

KV1SSHV-SBDP On-Site / Same Business Day 1 Year $4,995.00

KV1SSHV-247P On-Site / 24-7 1 Year $7,995.00

Service

SERVICE SKU DESCRIPTION DURATION MSRP

KV1SSPM-HV Preventative Maintenance (HV) Single Event $575.00

KV1SS-TRN End-User Training Single Event $495.00

KV1SS-INST End-User Installation Single Event $495.00

KV1SS-INSP Product Inspection Single Event $425.00

Co-Terminus Warranty

WARRANTY SKU TYPE DURATION MSRP

KV1SSHV-NBD1 On-Site / Next Business Day 1 Month $348.00

KV1SSHV-SBD1 On-Site / Same Business Day 1 Month $458.00

KV1SSHV-2471 On-Site / 24-7 1 Year $733.00

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