Panasonic HomeHawk KX-HNC855C Guía

Information and Troubleshooting Guide

Home Monitoring Camera with Ambient Light

HomeHawk™ FLOOR

Model No� KX-HNC855C

Thank you for purchasing a Panasonic product�

Please read this document before using the unit and save it for future reference�

For assistance‚ please visit our support page on:

www.panasonic.ca/english/support

Printed in Malaysia

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How do I access the User’s Guide? �� 3

Part names and functions ��4

Resetting the camera��5

Battery installation (for power backup) ��7

About this system��8

Privacy and rights of portrait ��8

Security cautions��8

For your safety��9

For best performance��11

Other notices and information (for Canada) ��14

Specications��15

Troubleshooting (Initial setup by WPS)��16

Troubleshooting (Initial setup by Basic Setup) ��18

Troubleshooting (Connection) �� 20

Troubleshooting (Sensors)��21

Warranty ��27

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ow do I access the User’s Guide?

The User’s Guide is a collection of online documentation that helps you get the most out of the HomeHawk

app�

1 Start the [HomeHawk]app

and then tap � 2 Tap [Support]� 3 Tap [User’s Guide]�

Note:

• You can also access the User’s Guide at the web page listed below�

https://panasonic.net/cns/pcc/support/homehawk/manual/

• Microsoft®Windows®Internet Explorer®8 and earlier versions are not supported�

• Design and speci cations are subject to change without notice.

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art names and functions

Top

LED lights

Front

Touch key

Touch to turn the light on/

off as well as adjust the

dimmer to 3 levels� Microphone

LED indicator

Lens

Brightness sensor

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Back

Speaker

Temperature sensor

SETUP button

RESET button

microSD card slot

esetting the camera

Use this procedure if you have trouble

setting up the camera�

1 Plug in the camera�

• Wait for about 1 minute until the

camera beeps�

2 Using an object with a thin tip‚ press and

hold RESET button on the back of the

camera until the camera beeps (about

5 seconds)�

• The camera’s settings are reset�

3 Wait for the camera’s LED to light in

yellow�

Note:

• After resetting‚ perform the initial setup

to use the camera�

For more information‚ access the User’s

Guide (page 3)�

Base

AC adaptor

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LED indicator Status

Off • No power

• LED indicator is turned off*1

Yellow‚ lit Not registered to your wireless router (usually for initial setup) or signal level

is good*2

Green‚ blinking quickly Camera is searching for your wireless router

Green‚ lit Registration successfully completed*3 or signal level is strong*2

Red‚ lit Registration failed*3‚ signal level is weak*2

Blue‚ lit Registration to your wireless router successfully completed or camera is on*1

Yellow‚ blinking slowly Initial setup is being performed using WPS on your router

Green‚ blinking slowly Registration mode or updating

Red‚ blinking • Camera is out of range of your wireless router*2

• LED lights are abnormally hot

• Wireless LAN connection failed

White‚ lit Privacy mode is on*1

Red‚ blinking slowly • Streaming data*1 or detecting motion*1

• Accessing microSD card (when privacy mode is off)

White‚ blinking slowly Accessing microSD card (when privacy mode is on)

Green‚ blinking every 1�5 seconds Batteries for power backup are in use

*1 You can congure the camera so that its LED indicator does not light during normal operation. For more

information‚ access the User’s Guide (page 3)�

*2 The signal level (strong‚ good‚ weak‚ out of range) is shown for 3 seconds after pressing SETUP button�

*3 Lights for 3 seconds after registration is successfully completed or failed�

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attery installation (for power backup)

You can insert 8 AA (LR6) batteries (not supplied) into the base to temporarily power the camera in the event of

a power failure�

Important:

• Use only alkaline batteries.

• Do NOT use manganese‚ Ni-Cd‚ Ni-MH‚ lithium‚ or lithium ion batteries.

• Conrm correct polarities ( ‚ ).

• Disconnect the AC adaptor when inserting or replacing batteries.

• Batteries are only intended for short-term use.

1 Remove the base cover from

the base� 2 Install the batteries in the

battery holder� 3 Attach the base cover to the

base�

Note:

• The HomeHawk app noties you when the battery power is low. In this case‚ remove and replace all of the

batteries with new ones�

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bout this system

• Panasonic will not be held responsible in the

event that property loss occurs while this system is

in operation�

• This product should not be used as substitute

for a medical or caregiver’s supervision� It is the

caregiver’s responsibility to stay close enough to

handle any eventuality�

• The system’s wireless features are subject to

interference‚ therefore functionality in all situations

cannot be guaranteed�

rivacy and rights of portrait

Please take into consideration the rights of others’

privacy� Generally said‚ “privacy” means the ability

of an individual or group to stop information about

themselves from becoming known to others� “Rights

of portrait” means the right to be safe from having

your own image taken and used indiscriminately

without consent�

ecurity cautions

• Take appropriate measures to avoid the following

security breaches when using this product�

– Leaks of private information

– Unauthorized use of this product

– Unauthorized interference or suspension of the

use of this product

• Congure the wireless router that connects your

mobile device to this product to use encryption

for all wireless communication�

• Do not use the default password continuously�

Change it to your own setting and set new one

periodically� Do not use passwords that could

be easily guessed by a third party� If you keep a

record of your passwords‚ protect that record�

• If you lose your mobile device‚ change the

password used to access this product�

• If you enable the product’s auto login feature‚

enable the screen lock or similar security feature

on your mobile device�

• Performing the reset will delete all information� To

avoid losing your previous setting‚ we recommend

to write down the information�

• To prevent disclosure of personal information‚

enable the screen lock or similar security feature

on your mobile device�

• When submitting the product for repair‚ make a

note of any important information stored in the

product‚ as this information may be erased or

changed as part of the repair process�

• Use only trusted repair services authorized by

Panasonic�

• Before disposing of the product‚ perform a

factory data reset to erase any data stored in the

product� Remove and erase the microSD card�

• If your mobile device will no longer be used

with the product‚ delete your mobile device’s

registration from the product and delete the

corresponding app from your mobile device�

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• This product may be used in ways that violate

the privacy or publicity rights of others� You are

responsible for the ways in which this product is

used�

or your safety

To prevent severe injury and loss of life/property‚ read

this section carefully before using the product to ensure

proper and safe operation of your product�

WARNING

Power connection

• Use only the power source marked on the

product�

• Do not overload power outlets and extension

cords. This can result in the risk of re or electric

shock�

• Completely insert the AC adaptor/power plug

into the power outlet� Failure to do so may cause

electric shock and/or excessive heat resulting in

a re.

• Regularly remove any dust‚ etc� from the AC

adaptor/power plug by pulling it from the power

outlet‚ then wiping with a dry cloth� Accumulated

dust may cause an insulation defect from

moisture‚ etc. resulting in a re.

• Unplug the product from power outlets if it emits

smoke‚ an abnormal smell‚ or makes an unusual

noise. These conditions can cause re or electric

shock. Conrm that smoke has stopped emitting

and contact us by visiting our Support page:

www.panasonic.ca/english/support

• Unplug from power outlets and never touch the

inside of the product if its casing has been broken

open� Danger of electric shock exists�

• Never touch the plug with wet hands� Danger of

electric shock exists�

• Do not connect non-specied devices.

Installation

• Do not allow the power cord to be excessively

pulled‚ bent or placed under heavy objects.

• Do not place the product near wirelessly

controlled devices such as automatic doors�

Operating safeguards

• Do not look directly at the LED when it is lit� Doing

so may cause damage to eyes�

• Consider the installation environment carefully

when installing the product� Pay particular

attention to infants‚ children‚ and the elderly‚ as

they may be more sensitive to bright lights�

• When you move the product‚ lift the product

holding the poles or the bottom of the product

base. There may be a risk of injury or damage to

your property if the product is dropped�

• Do not put ammable objects such as cloth or

paper on the product�

• Take adequate care when using the product in

an area where there are small children or pets� If

the product is bumped into‚ it may fall over and

cause injury to small children or pets.

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• Unplug the product from power outlets before

cleaning� Do not use liquid or aerosol cleaners�

• Do not disassemble the product�

• Never put metal objects inside the product. If

metal objects enter the product‚ turn off the

circuit breaker and contact an authorized service

centre�

• Keep small parts‚ such as microSD cards‚ out of

the reach of children� There is a risk of swallowing�

Medical

• Consult the manufacturer of any personal

medical devices‚ such as pacemakers or hearing

aids‚ to determine if they are adequately shielded

from external RF (radio frequency) energy�

Wireless LAN features operate between the

frequencies listed below‚ with a peak transmission

power of 100mw:

2�412 GHz – 2�462 GHz

5�180 GHz – 5�320 GHz

5�500 GHz – 5�600 GHz

5�650 GHz – 5�700 GHz

5�745 GHz – 5�825 GHz

• Do not use the product in Healthcare facilities if

any regulations posted in the area instruct you

not to do so� Hospitals or Healthcare facilities may

be using equipment that could be sensitive to

external RF energy�

CAUTION

Installation and location

• Never install wiring during a lightning storm�

• The AC adaptor is used as the main disconnect

device� Ensure that the AC outlet is installed near

the product and is easily accessible�

• Place the product on the stable location where

the base can be adequately supported when

installing�

• Do not place the product on soft or unstable

material. It may fall down‚ break or cause injury.

Note when using alkaline batteries (not supplied) for

power backup

• CAUTION: Risk of explosion if battery is replaced

by an incorrect type� Dispose of used batteries

according to the instructions�

• Do not open or mutilate the batteries� Released

electrolyte from batteries is corrosive and

may cause burns or injury to the eyes or skin.

The electrolyte is toxic and may be harmful if

swallowed�

• Exercise care when handling batteries� Do

not allow conductive materials such as rings‚

bracelets‚ or keys to touch batteries‚ otherwise

a short circuit may cause the batteries and/or

the conductive material to overheat and cause

burns�

• The batteries should be used correctly‚ otherwise

the unit may be damaged due to battery

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