OTOFONIX HELIX Manual de usuario
User Manual
“
I had no idea how much of
life I was missing out on. I
can hear the birds chirping
again on my daily walks
outside. I’m amazed at the
dierence it has made.
–Sally N.
1
We’re Here to Help
We are thrilled to be able to help you hear more of life.
Our dedicated USA-based hearing specialists are happy to
guide and assist you with any questions you may have.
Please review this user guide to get the most out of your Helix hearing device.
For best results use the original charger and adapter.
Please feel free to reach out to us here at Otofonix for any FREE support at:
704-380-0508 or Otofonix.com.
© Copyright 2021. Otofonix All rights reserved 1
Note: If you experiencing any itching in your ear canal while getting used to the ear domes, we
recommend using Miracell Pro Ear, or olive oil. Use less than a drop and apply around the circumfer-
ence of the ear dome to relieve itching.
An Open Style Dome has large vent holes and is intended for people with the typical mild
to moderate high frequency hearing loss who do not need much amplification in the low
frequencies. The larger openings in the dome allow for low frequency sounds to pass though
the dome with minimal amplification and a more natural sound. It eliminates the “occlusion eect” which
is similar to putting your fingers in your ear and hearing yourself talk. On the negative side, open domes
are the most prone to feedback (whistling).
AClose Style Dome has no vent holes. This allows the device to more aggressively boost the
sound levels as much as 15 dB, especially in the low speech frequencies. Often closed domes
are the better answer for people suering from a more severe level of hearing loss. These
Dierent Domes (Eartips) can completely change
the sound and feel of your hearing device
domes virtually eliminate all feedback that occurs from higher amplification, but they also maximize the
“occlusion eect”.
A Hybrid Style Dome has a small hole or vent and features of both the open and closed dome.
These domes provide greater amplification in the low frequencies than the open domes. The
smaller vent also significantly minimizes the “occlusion eect” and reduces feedback, making
them more comfortable than the closed domes. These domes are recommended for those with a mild to
moderate hearing loss.
ZipTip domes are the best hybrid domes that we have found to date. They provide a superb
fit and use a single 3mm vent hole which reduces the “occlusion eect” while increasing
amplification and providing for the most comfortable fit.
We highly recommend that you contact us about a complimentary set of ZipTips if you are not
getting the proper fit, or enough amplification from your device. Call (704) 380-0508.
For those with a hearing loss that is more severe, or for those who would just like more amplification,
the Earhook kit has been included in your package. The Earhook and thicker tubing provides 6-8 dB of
increased sound output.
Earhook Power Kit
Attach Earhook to am-
plifier body. Turn hook
clockwise 3-4 rotations
The Earhook should be
flush with the amplifier
body
Insert ear dome onto
thick tubing connector
Assemble thick tube
and dome
Mark a line on the tube
just ABOVE the bottom
of the Earhook
Cut the tube at the
marked line
Push the cut end of the
tube onto the Earhook
Place the amplifier with the attached Earhook
over the ear and the assembled thick tube with
dome into the ear canal. Trim the tube as
illustrated and insert the cut end into the Earhook.
The first time you use the Helix, some sounds may seem very loud. You may hear the faucet drip, beeps
from electronics, crumpling paper, sounds you may not have heard in a long time. This can be over-
whelming at first. Don’t worry, your brain will adjust to these forgotten sounds after a short time. Keep in
mind that your brain has not heard these sounds for years. Before long, your brain will quickly recognize
and learn to filter out irrelevant background sounds, just as it did once before.
We recommend starting slowly. Eventually, your brain will learn to “turn down” some sounds, like
crumpling paper, while “turning up” the sounds you want to hear, like conversations with loved ones.
The process can take up to 21 days to become fully adjusted to your new hearing device.
Start by first wearing them for 20 – 30 minutes at a time in a more private/quiet setting. Avoid noisy
areas like restaurants at first. Gradually start wearing your new hearing devices for longer time periods
and in dierent settings until you are able to wear them all day.
In a few weeks, your brain will become “re-programmed,” conversations will be easier to hear and
follow, and you will find yourself more relaxed and confident in social situations.
First Time Users of Hearing Devices
2
Important Information 4
What’s In the Box 5
Features 6
Quick Start Guide 8
Step 1: How to Charge the Helix 9
Step 2: How to Power On/O 12
Step 3: How to Place on Your Ear 13
Step 4: Volume Control 14
Changing Programs 15
Care and Cleaning 16
Helpful Tips 18
Ordering Replacements 19
Table of Contents
Using the Telephone 20
Protection Plan 21
Troubleshooting Your Hearing Device 22
If Sound is Distorted or Intermittent 23
If Device Makes a Whistling Sound 24
If Device has a Weak or No Sound 25
Warranty and Repairs 26
Return Policy 27
Warning to Hearing Aid Dispensers 28
Important Notice for Users 30
X-ray, MRT, CT, PET Scanning, Electro-therapy 31
Technical Data 32
3
IMPORTANT
LEADING CAUSE FOR LITTLE OR NO AMPLIFICATION
It is very important to keep your ears clear of ear wax in order to get the best
performance and life from your device, so we strongly suggest using an ear irrigation
system on a regular basis. Our favorite is available at waxBgone.com.
4
waxBgone is a Professional Grade Earwax
Removal System Designed by a Board Certified ENT
Physician. What makes this product unique is the SoftSpray®
Irrigation Tip which makes ear wax irrigation safer, more
eective, and more comfortable. Irrigation is the safest
in-home method of removing ear wax. Get 10% o with
coupon code: otofonix10
(Please avoid using cotton swabs, as this can easily drive the wax into your ear canal)
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