ooma office Manual de usuario
Quick Start Guide
Introduction Installation Overview
Setting up the Ooma Ofce system in your business is easy. You should have your rst extensions
up and running in about 20 minutes.
Ooma Ofce blends the power of cloud computing with the convenience of plug-and-play hardware
to create an integrated telephone solution for your business. It gives you all of the features that you
need to connect with your customers. Even better, the system has plenty of room to grow as your
business expands.
This illustration depicts the way the Ooma Ofce system
will be installed in a typical ofce environment.
You can use this as a starting point to help
you congure your own ofce setup.
The Ooma Ofce Base Station connects to your
broadband Internet service and routes calls to the
phones in your ofce. It has one phone jack in the
back to connect your rst extension and a built-in
DECT 6.0 wireless radio to expand your system
with up to four Ooma Linx devices.
The Ooma Linx device included in the starter pack
allows you to instantly set up additional extensions
completely wirelessly. Plug the Linx device into any
power outlet and connect a regular telephone to
to the phone jack. The Linx can also be used with
other equipment such as a fax machine.
Hardware Overview
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B
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Ooma Ofce Base Station – Installed in
a central location alongside your Internet
modem or router
Modem or Router – This is where your
Internet connection comes into your
place of business
Ooma Linx devices – These are installed
around the ofce and are used to
connect phones and other devices to
your Ooma Ofce system
Desk phone – Each telephone extension
in the ofce will connect to a Ooma Linx
device (or directly to the Base Station)
Fax machine – Connects directly to the
Base Station or to a Linx device
Extension dialing
Each phone connected to the Ooma Ofce
system has its own 3-digit extension number
(starting at extension 101). This allows everyone
to share one main business number while letting
the Virtual Receptionist automatically route
incoming calls to the appropriate place. You
can easily dial from one extension to another by
dialing the extension number you want to reach.
Voicemail
Every extension is set up with a private voicemail
account. Each user can record their own greeting
and congure their messages to be forwarded to
email for easy listening.
Forwarding options
Employees who are in and out of the ofce a lot
can be just as productive on the go. Users can
choose from a variety of forwarding options that
best suit their needs. Ooma Ofce supports call
forwarding and simultaneous ringing.
Music on Hold
Don’t keep your customers waiting in silence –
keep them entertained with Music on Hold. This
feature is also a great way to share more about
your products and services, play out favorable
reviews and testimonials, and advertise your
latest promotions and offers.
Virtual Receptionist
The Virtual Receptionist handles incoming
calls and makes it easy for callers to reach the
right person. It is also invaluable for answering
common questions, advertising your services
and/or special offers, and for projecting a
professional image to your callers. Ooma Ofce
gives you the exibility to have different prompts
during business hours and when you are closed.
Conference bridge
Use the conference bridge feature to host your
own conference calls. You can congure a bridge
for each group or department in your business.
Virtual extensions
Keep your remote workers connected with virtual
extensions. These internal extension numbers
can be forwarded to an external number like a
cell phone, and they come with their own private
mailbox. Virtual extensions make it a snap for
your customers and everyone in the ofce to keep
in touch with the folks who aren’t there in person.
Ring Groups
Do you have a sales or support team? Routing
calls by function lets you to distribute the
workload and can help ensure someone is always
available for your customers. Ring groups span
multiple extensions—even virtual extensions!
Expandable capacity
Your Ooma Ofce conguration starts off with
one number and one extension, but this phone
system has plenty of room to grow with your
business.
Phone Extensions
Each user of Ooma Ofce will need an extension
set up on the system. A user could have a
physical phone in the ofce (which is connected
to the Ooma Ofce Base Station or an Ooma
Linx device) or, if they work remotely, a virtual
extension that forwards to their landline or
cell phone number. Ooma Ofce supports up
to 5 physical phone extensions and 20 virtual
extensions, enough capacity for the busiest of
businesses!
Phone Numbers
Additional phone numbers can be handy if you
want to have numbers in multiple area codes or
if some users need to have direct inbound calling
capabilities to bypass the Virtual Receptionist.
Features Overview
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Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Live Customer Care: 1-866-939-6662 (US)
1-877-948-6662 (Canada)
The Ooma Ofce Base Station connects to your Internet service and routes calls to and from
the phones in your ofce. It also enable you to add wireless extensions like the Ooma Linx
device. The range of the wireless signal is approximately 150ft (50m) indoors, so it is best to
install your Base Station in a central location.
This guide will walk you through setting up your new system and introduce you to the basics
of using Ooma Ofce.
Setting Up Your Base Station
Go to Step 1
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Package Contents
Ooma Ofce Base Station
Ethernet Cable (7 ft)Ooma Linx device(s) AC Adapter
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Activate Online
Begin by activating your Ooma Ofce Base Station online.
Locate the seven-digit activation code printed on the bottom
of the Base Station.
Next, navigate your web browser to: ofce.ooma.com
Click on the Activate your new account button.
The activation wizard will guide you through:
•
Selecting a business (or temporary) phone
number
•
Registering your 911 address
•
Adding billing information
•
Set up the basic conguration for your
system
You’ll receive an email conrmation once your
device is activated.
Step 1
Go to Step 2
Connect Between Your Modem and Router
Connect Base Station to Router
Using the included Ethernet cable, connect the
LOCAL NETWORK port of the Base Station to
the “WAN” or “Internet” port of your router.
Connect Base Station to Modem
Unplug the Ethernet cable going from your
modem to the “WAN” or “Internet” port of
your router. Plug it into the TO INTERNET
port of the Base Station.
Step 2
Go to Step 3
8 9
Alternative setup options
The Base Station will deliver the best voice quality when installed in
between your modem and router. See the Alternative Setup Options
section of this manual for other installation options if you cannot
connect the Base Station in between your modem and router.
RouterModem
Connect Your Phone
Plug your phone into the Base Station
Using your existing phone cable, plug your corded phone or cordless
phone base unit into the PHONE port.
Step 3
Go to Step 4
Power On
Plug in your Base Station
Plug the provided AC adapter into the POWER port.
It is normal for the status light on the front to blink
for several minutes while the device is booting up.
The status light will turn blue once the system
is powered up. Pick up the phone and listen for
a dialtone to conrm that your system set up
is complete.
Step 4
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!If your device requires a software
upgrade, it will take longer to boot
up the rst time.
Downloading the latest version may take
5-10 minutes depending on the speed of
your Internet connection. Do not unplug the
Base Station while it is upgrading. It will
automatically reboot after the upgrade is
complete.
Finishing Initial Setup
Customize your setup using Ooma Ofce Manager
Now that your device setup is complete, you can start to personalize
your system by visiting Ooma Ofce Manager, the online portal for
your Ooma Ofce service. Visit ofce.ooma.com to do the following:
•
Set up additional phone extensions
•
Customize your virtual receptionist
•
Add additional phone numbers
•
Begin the process of porting a phone number
•
Purchase hardware accessories
Learn more by reviewing the Features Overview section of
this manual.
Pick up the phone you connected to the Ooma Ofce Base Station and dial
just like you always have. Call a friend, a family member, or an employee and
experience rsthand the quality of Ooma technology.
Test out your Virtual Receptionist
Dial your Ooma Ofce main phone number (or extension 100) to hear what
incoming callers will hear. The Virtual Receptionist has been pre-programmed
with some basic options based on information you provided during activation,
but you can go online to Ooma Ofce Manager to customize it for your needs.
Transfer your phone number
Your telephone number denes your business, so why change
it? In most areas, you can port your existing phone number to
Ooma. Best of all, porting is free! You must maintain the phone
service associated with the number until the porting process is
completed, which usually takes 1-2 weeks.
To check availability, to learn more, or to get started, please
visit: ofce.ooma.com/port
Install your Linx device
Your Ooma Ofce Base Station comes bundled with one
or more Ooma Linx devices so you can immediately set
up additional phone extensions. Use them to connect a
telephone or fax machine to your setup.
To get started with setting up the Linx, please see the
Setting Up Your Ooma Linx section of this manual.
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Start Your Setup Online
Log into your Ooma Ofce admin account at:
ofce.ooma.com
Select Manage and click on Add Extension. Find the
Device ID code printed on the back of the Linx device
and the system will walk you through the process of
adding the Linx extension.
Once you have completed the process, click Save.
Plug in your Linx device
Find a power outlet located close to or in the same
room as your Base Station. Plug the Linx in. The
system status indicator on the Linx should light up
amber and then begin to blink as it looks for a Base
Station to register with.
Plug In the Linx Device
Step 2
Step 1
Go to Step 2 Go to Step 3
The included Ooma Linx device makes it easy to set up additional
phone extensions on your Ooma Ofce system. Use this device to
connect a telephone or fax machine to your system. Since it connects
wirelessly to the Ooma Ofce Base Station, you’ll be up and running in
minutes.
Setting Up Your Ooma Linx
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Put Your Base Station in Registration Mode Connect Your Device to the Linx
Step 3 Step 4
Go to Step 4
Activate registration mode
Press and hold the PAGE button on the back of your Base Station for three
seconds to activate registration mode.
The Linx will automatically pair with the Base Station. Once this process is
complete, the system status indicator on the Linx device will turn blue.
Connect your device
Your Linx can now be installed anywhere in your business. Move the Linx to a power
outlet close to the phone or fax machine you would like to connect it to. Plug the Linx
in and verify that the system status indicator turns blue after a few seconds.
Using your existing telephone cord, plug your telephone or telephony device in to
the phone jack at the bottom of the Linx device. Conrm that your new extension is
working by picking up the phone and listening for a dial tone.
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Quick Reference Guide
System status indicator
•
Lights up blue when connected to the Base Station
•
Lights up amber when it does not detect the Base Station.
•
Blinks amber when it is attempting to register with
a Base Station.
•
Blinks blue and amber during a software upgrade.
Line status indicator
•
Lights up blue when the line is idle.
•
Lights up amber when the line is in use.
TO INTERNET port
Link with your modem or router to connect
your Base Station to the Internet.
PHONE port
Connect your telephone or telephony device
with a standard telephone cable.
PAGE button
•
Press once to page handsets.
•
Press and hold to register a new device.
USB port
Connect optional accessories such as
the Ooma Bluetooth Adapter or the
Ooma Wireless Adapter.
POWER port
Connect the included AC adapter to
power the Base Station.
LOCAL NETWORK port
Connect a computer to the Base Station
for additional setup options.
Reset pinhole
Used to factory reset the Linx device.
PHONE port
Connect your telephone or telephony device to the Linx
with a standard telephone cable (not included).
Front view
Front view
Back view
Bottom view
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Ooma Office Base Station Ooma Linx
System status indicator
•
Lights up blue when system is operational.
•
Blinks amber when device is booting up.
•
Lights up amber when Ooma service is
not working.
•
Blinks blue rapidly when device is in
registration mode.
•
Alternately blinks blue and amber during
a software upgrade.
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