Oki MC361 Manual de usuario
MC361 / MC561 / CX2731MFP
Service & Troubleshooting Guide
©2012 OkiData Americas, Inc.
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The
manufacturer assumes no responsibility for the results of errors beyond its control. While all reasonable efforts have been made
to make this document accurate and helpful as possible, we make no warranty of any kind, expressed or implied, as to the
accuracy or completeness of the information contained herein. For the most up-to-date service information available, visit our
website, www.okidata.com © Okidata Americas, Inc. 2012
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Chapter 1 Maintenance Procedures – Printer / ADF / Scanner
1.1 Exterior Cleaning
1.2 Cleaning the LED lens array
1.3 Cleaning the Paper Feed Rollers
1.4 Cleaning the Paper Feed Rollers for MP Tray
1.5 Cleaning inside the Printer
1.6 Cleaning Rollers in the ADF
1.7 Cleaning the Document Glass
Chapter 2 Service Menus and Adjustments
2.1 How to Enter the Service Menu
2.2 Service Maintenance Menu - Overview
2.3 System Maintenance
2.4 Panel Maintenance
2.5 Copy Maintenance
2.6 Scanner Maintenance
2.7 Fax Maintenance
2.8 Engine Diagnostic Mode (Self-Diagnostic)
2.8.1 Switch Scan Test
2.8.2 Motor & Clutch Test
2.8.3 Test Print
2.8.4 Color Registration Adjustment Test
2.8.5 Density Adjustment Test
2.8.6 Consumable Counter Display
2.8.7 Print counter display
2.8.8 Factory/Shipping Mode Setting
2.8.9 Self-diagnostic function setup
2.8.10 LED Head Serial Number Display
2.8.11 Fuse Checking
2.9 Switch pressing function when power supply is
turned on
Chapter 3 Troubleshooting Print Quality
3.1 Print Quality Problems Overview
3.2 Using New Consumable Units for Testing Purposes
3.3 Things to observe when analyzing Test Pages
3.4 Print-Quality Troubleshooting
Chapter 4 Troubleshooting Paper Feeding
4.1 Troubleshooting Paper Feed
4.1.1 Paper Feed Sensor Details
4.1.2 Jam Removal Procedure
Chapter 5 Troubleshooting Error Codes
Chapter 1 Maintenance Procedures – Printer
1.1 Exterior Cleaning
Clean inside and outside of the printer with a clean dry cleaning cloth and small vacuum cleaner
as required.
Note! Be careful not to touch the image drum terminals, the LED lens array and the LED head
connectors.
Turn OFF the power of the MFP.
Turn off the power switch on the printer.
Clean the surface of MFP.
Note! Do not use any liquid other than water and neutral
detergent. The MFP requires no lubrication.
1.2 Cleaning the LED lens array
Lift the scanner.
Press the top cover open button and lift in the direction indicated.
3
Caution! Failure to proceed with caution may result in burn injury. The fuser unit
gets very hot. Do not touch the surface of the fuser unit.
4
Wipe the lens surface (at the four positions)
of the LED head with soft tissue paper
gently and lightly.
1.3 Cleaning the Paper Feed Rollers
Note! In order not to cause damage to the surface of the roller, please use soft
cloths to clean it.
Pull out the tray.
Wipe the paper feed rollers inside the machine with a soft cloth lightly moistened
with water.
Wipe the paper feed roller on the paper cassette.
T
ray 1
1.4 Cleaning the Paper Feed Rollers for MP Tray
Open the MP tray.
While pressing the tab of the paper feed roller cover to the right, open the cover.
Wipe the paper feed roller with a soft cloth lightly moistened with water.
Close the cover of the paper feed roller.
Close the MP tray.
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1.5 Cleaning inside the Printer
Note! Don’t touch image drum terminals, LED lens array and LED head connector.
Do not use benzin, thinner and alcohol.
Turn OFF the power of the MFP.
Lift the scanner. Then Press the top cover button and open the top cover.
Remove the image drum unit from the MFP.
Cover the removed image drum cartridge with a black paper.
Note! Use caution when handling the image drums. Be very careful not to expose
the image drum to direct sun light or intense light. Do not leave it out under normal
illumination even indoors for 5 minutes or longer.
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Remove the fuser unit from the MFP.
Caution! Failure to proceed with caution may result in burn injury. The fuser
unit gets very hot. Do not touch the surface of the fuser unit.
Release two fuser unit lock levers (blue) in the direction shown by the arrows.
Hold the handle of the fuser unit and remove it.
Remove the transfer belt from the MFP.
Release two lock levers (blue) and remove the transfer belt unit from the MFP.
Thoroughly clean the interior of the printer and re-install the transfer belt, fuser,
and drum units. Inspect all units before re-installation.
1.6 Cleaning Rollers in the ADF
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Clean the paper path of the ADF once every month or more in
order to maintain high print quality and to transport the
documents smoothly.
Turn off the power to the MFP.
Open the ADF cover by lifting in the direction of the arrow.
Wipe the document feeding rollers with a soft cloth lightly moistened with water.
Wipe the whole surface of the roller and rubber pad while turning it with your hand.
Note! Clean the entire surface of the rollers by rotating the roller by hand. Some
types of rollers can rotate in one direction only. If the rollers get too dirty, wipe
them with a soft cloth lightly moistened with neutral detergent, and then wipe it
again with a soft cloth lightly moistened with water.
1.7 Cleaning the Document Glass
It is recommended to clean the document glass once a month to maintain image
quality of the printouts.
Open the document glass cover.
Wipe the document holding pad, document glass and ADF document glass
surface with a soft cloth lightly moistened with water.
Caution! Do not use benzine, thinners or alcohol as a cleaning agent. They may
damage the plastic parts of the MFP.
Note! Clean the surface of the document retaining pad, the platen Glass and the
scanning glass with a clean cloth wrung out using clean water or neutral detergent.
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Chapter 2 Service Menus and Adjustments
The service function is to be used for the purposes of MFP maintenance by the experienced
maintenance/service engineer, and is not open to general users. The respective items of the service
function are contained in the service menu.
2.1 How to Enter the Service Menu
Enter the service menu by the following operation.
Special Operation of the Hardware Keys
The operation procedure to display the password entry screen of the service menu is described as
follows.
1. When the equipment is in standby mode, access the password entry screen by pressing
[Setting] # 0 1 0 3 *
Enter the password that is required to enter the service menu “000000” (Six zeros).
Caution! The Password can be changed by the “Change Password” menu of the “System
Maintenance” menu. It is highly recommended that you DO NOT change this password. In the event
that the changed password is lost, the main control board would need replacement. This is not a covered
expense under any machine warranty and you will incur the cost of the replacement components.
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Operation required to exit the Service Mode Screen
In order to complete operations of the service menu, press the Back button until prompted. Highlight
your selection using the arrow keypad and press OK.
Note! If any setting change requires reboot of the MFP and the [BACK] button is pressed, the MFP
will enter the normal operating condition after the MFP reboots.
2.2 Service Maintenance Menu – Overview
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System Maintenance Screen System Maintenance Screen Panel Maintenance Screen
Copy Maintenance Screen Scanner Maintenance Screen Fax Maintenance Screen
Print Maintenance Screen
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