Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2

Novell®

www.novell.com

novdocx (en) 11 July 2008

AUTHORIZED DOCUMENTATION

Novell ZENworks 7.2 Linux Management Troubleshooting Guide

ZENworks

Linux Management

7.2 IR2

August 22, 2008

Troubleshooting guide

novdocx (en) 11 July 2008

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novdocx (en) 11 July 2008

Contents 5

Contents

novdocx (en) 11 July 2008

About This Guide 7

Part I Installation, Upgrade, and ZENworks Database 9

1 Installation and Upgrade Troubleshooting Strategies 11

1.1 Troubleshooting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.2 Troubleshooting the Upgrade Scripts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Part II Policy Handlers 15

2 Policy Handlers Error Messages 17

2.1 General Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.2 Remote Execute Policy Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Policy Handlers Troubleshooting Strategies 25

3.1 General Troubleshooting Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.2 Troubleshooting the Epiphany Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.3 Troubleshooting the Generic GNOME Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.4 Troubleshooting the Remote Execute Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.5 Troubleshooting the Text File Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Part III Event Monitoring 33

4 Event Monitoring Troubleshooting Strategies 35

4.1 Troubleshooting Event Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Part IV Inventory 37

5 Inventory Roll-Up Error Messages 39

6 Inventory Troubleshooting Strategies 43

6.1 Troubleshooting Inventory Roll-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6.2 Troubleshooting Hardware Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Part V Disaster Recovery 47

7 Disaster Recovery 49

7.1 Safeguarding Your System through Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.1.1 The Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.1.2 The Object Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6Novell ZENworks 7.2 Linux Management Troubleshooting Guide

novdocx (en) 11 July 2008

7.1.3 The Package Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.1.4 The zlmmirror Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2 Safeguarding Your System through Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2.1 Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2.2 Object Store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2.3 Package Repository. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.2.4 Message Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.3 Restoring Your System after a Primary Server Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.3.1 Converting a Secondary Server to a Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . 52

7.4 Moving Devices to the New Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

8 Disaster Recovery Error Messages 55

Part VI Remote Management 57

9 Remote Management Error Messages 59

10 Remote Management Troubleshooting Strategies 63

Part VII Dell DTK 67

11 Dell Configuration Bundle Troubleshooting Strategies 69

Part VIII Package and Content Management 71

12 Package and Content Management Error Messages 73

13 Package and Content Management Troubleshooting Strategies 75

Part IX Preboot Services 79

14 Preboot Services Troubleshooting Strategies 81

A Documentation Updates 83

A.1 August 22, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

A.2 May 19, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

A.2.1 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

A.2.2 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.3 August 23, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.3.1 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.4 May 21, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.4.1 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

About This Guide 7

novdocx (en) 11 July 2008

About This Guide

This guide includes troubleshooting strategies that you can use and error messages that might be

displayed for problems that could occur as you use Novell®ZENworks®7.2 Linux Management in

your production environment.

As administrators gain experience using Linux Management, some unusual or previously untested

implementation scenarios and undocumented product limitations might surface. We will gather this

feedback from Novell customers and add it to this guide as it becomes practical to do so.

The guide is intended for network administrators and is divided into the following sections:

Part I, “Installation, Upgrade, and ZENworks Database,” on page 9

Part II, “Policy Handlers,” on page 15

Part III, “Event Monitoring,” on page 33

Part IV, “Inventory,” on page 37

Part V, “Disaster Recovery,” on page 47

Part VI, “Remote Management,” on page 57

Part VII, “Dell DTK,” on page 67

Part VIII, “Package and Content Management,” on page 71

Appendix A, “Documentation Updates,” on page 83

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

For the latest documentation on installing or upgrading to ZENworks 7.2 Linux Management, see

the Novell ZENworks 7.2 Linux Management Installation Guide.

For the latest documentation on configuring and managing ZENworks 7 Linux Management, see the

Novell ZENworks 7.2 Linux Management Administration Guide.

8Novell ZENworks 7.2 Linux Management Troubleshooting Guide

novdocx (en) 11 July 2008

Installation, Upgrade, and ZENworks Database

novdocx (en) 11 July 2008

Installation, Upgrade, and

ZENworks Database

The following section provides solutions to problems you might encounter when installing the

Novell®ZENworks®7.2 Linux Management, or working with the ZENworks Database:

Chapter 1, “Installation and Upgrade Troubleshooting Strategies,” on page 11

10 Novell ZENworks 7.2 Linux Management Troubleshooting Guide

novdocx (en) 11 July 2008

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