Fiber Optic Equipment Notice
All Norvado telephone, television and internet subscribers connected via the ber optic facilities have
an Optical Network Terminal (ONT) with Battery Backup System (BBS) and an Uninterruptible Power
Supply (UPS) on or in the premise. The ONT provides telephone, television, and/or Internet service(s)
throughout the structure, and the BBS and UPS keep these services functioning at the ONT during an
electrical power outage. The ONT and UPS will typically be located in close proximity to one another. In
rare cases, customers use self-supplied alternative energy methods to power the 12VDC ONT instead of a
BBS and UPS provided by Norvado.
Norvado subscribers on ber facilities reliant on 911 services must keep the Battery Backup
System(BBS) and Uninterruptible Power Supply (UPS) in mind during electrical power outages. In order to
contact emergency services during an electrical power outage, the BBS and UPS must be functioning and
powering the Optical Network Terminal (ONT), and a hardwired, non-cordless telephone or WIFI router that
doesn’t require power, must be used. If you do not need to keep communication lines open during a power
outage or do not own a non-cordless telephone or router as previously mentioned, then a BBS may not be
needed in your situation.
Norvado sells and will install replacement batteries, along with larger capacity Battery Backup Systems
and/or Uninterruptible Power Supplies (UPS), at the customer’s request and expense. Battery testing and
replacement are the subscriber’s responsibility should he/she wish to continue to have the battery backup
feature functioning and powering the telephone, television and/or Internet service(s) in the event of an elec-
trical power failure.
Additional or replacement batteries can be purchased from a battery outlet (i.e. Batteries Plus) and replaced
by the subscriber if desired. To do so, the battery type and size will need to be determined by locating the
UPS, usually where the ber line enters the premise and near a power breaker box, and noting the battery
specications that is currently in use. To test the battery in the UPS, unplug the UPS from the A/C outlet. The
battery should begin supporting hardwired, non-cordless phones, and television and Internet service(s), if
applicable. The UPS may have visual and/or audible alarms to indicate the status and condition of the unit.
The Uninterruptible Power Supplies (UPS) and Battery Backup Systems (BBS) provided by Norvado come
with manufacturer warranties. The most common manufacturers of Norvado equipment are shown on the
next page.
The Uninterruptible Power Supplies (UPS) and Battery Backup Systems (BBS) provided by Norvado come
with manufacturer warranties. The most common manufacturers of Norvado equipment are:
