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Norstar ICS

Telephone Feature Guide

About this guide

Use this guide as a quick reference for accessing the features of your telephone. Your

system administrator will inform you if any of these features are not available for your

telephone.

Buttons

This guide uses the Business Series Terminals button icons. The table below shows

which buttons to use on the different types of Nortel Networks telephones.

Telephone features

Button Name T7000, T7100, T7208,

T7316, T7316E M7100, M7208,

M7310, M7324

Feature ≤Ä

Hold ≥³ú³

Volume Control √Ã

Release ®¨

Background

Music ≤°ﬂ Cancel ≤£°ﬂ

Listen to music (provided by your office) through your telephone

speaker when you are not on a call.

Button

Inquiry ≤•‚

Check what is programmed on any button. Use when labeling

buttons.

Call Duration ≤‡‡

Briefly display the approximate length of your current or most recent

call.

Call Forward ≤› Cancel ≤£›

Send your calls to another telephone in your system.

Call Park ≤‡›

Put a call on hold so that it can be picked up from any telephone in

your system. The display shows a three-digit retrieval code.

To retrieve a parked call from a telephone, press an intercombutton

and dial the retrieval code. On the T7100/M7100 telephone, just lift

the handset and dial the retrieval code.

Call Pickup -

directed ≤‡ﬂ

Answer any ringing telephone.

Press ≤‡ﬂ and dial the extension number for the ringing

telephone.

Call Pickup

group ≤‡ﬁ

Answer a call that is ringing at another telephone in your pickup group.

The external call that has been ringing longest is answered first.

Call

Queuing ≤°‚⁄

Answer the next call. If more than one call is waiting, priority is given

to incoming external calls over callback, camped, or transferred calls.

Camp-on ≤°¤

Re-route a call to another telephone even if all its lines are busy.

Press ≤°¤, then dial the extension number of the receiving

telephone.

Class of

service

password

≤ﬂ°

Change the dialing filters on a line or telephone, or gain external

access to your system. Dialing filters determine which numbers you

can dial.

Press ≤ﬂ° and enter a password provided by your system

administrator to change your class of service.

Conference ≤‹

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press ≤‹.

5. Pressthelineorintercombuttonofthefirst heldcall (notrequiredonthe

T7100/M7100 telephone).

6. Press ®to end the conference call.

To remove yourself from a conference permanently

(unsupervised conference):

Press ≤‡‚. The other two callers remain connected. (Some

external lines may not support this feature. See your system

administrator.)

To put a conference on hold:

Press ≥. The other two callers can still talk to each other.

To split a conference:

Press thelineorintercombutton of onecallerto consultprivatelywhile

the other caller is on hold. To re-establish the conference, press

≤‹.

To disconnect one party:

Press the line or intercom button of the caller you want to disconnect,

then press ®. Press the line or intercom button of the remaining

caller to resume your conversation.

Conference

continued To independently hold two calls:

Press the line or intercom button of the first caller, then press ≥.

The second caller is automatically put on hold. To re-establish the

conference, retrieve one call from hold, press ≤‹, then retrieve

the second call from hold.

Contrast

adjustment ≤•‡

Adjust the contrast of your display.

Press ≤•‡, then press a number from ⁄to · (depending on

your telephone). Press ≥ to set your choice.

Dialing

modes ≤•°¤

Choose one of three methods of dialing.

1. Press ≤•°¤.

2. Press £to select the mode.

3. Press ≥to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is

always available, even when another dialing mode is selected.)

Automatic Dial: Dial the number without choosing a line button first.

Your prime line is automatically selected for the call.

Pre-Dial: Dial the number, then press a line button to place the call.

Edit the number by pressing √before placing the call.

Do Not

Disturb ≤°ﬁ Cancel

≤£°ﬁ

When you are not on a call prevent all incoming calls, except priority

calls, from ringing at your telephone. When you are on a call, block an

incoming priority call.

Group

Listening ≤°‚¤ Cancel

≤£°‚¤

Use both the handset and speaker while you are on a call. To avoid

electronic feedback, keep the handset away from the speaker during

the call, and press ®to hang up.

Hold ≥

Temporarily suspend a call.

To retrieve a held call, press the line button for the held call.

(Press ≥on the T7100/M7100 telephone.)

Exclusive Hold ≤‡· or ≤ ≥

Temporarily suspend a call and prevent other telephones from picking

it up.

Language

Choice ≤•ﬁ‚⁄ Select Primary Language for the telephone display.

≤•ﬁ‚¤ Select Alternate Language for the telephone display.

≤•ﬁ‚‹ Select Alternate Language 2 for the telephone display.

≤•ﬁ‚› Select Alternate Language 3 for the telephone display.

Last

Number

Redial

≤ﬁ

Automatically redial the last external telephone number that you

dialed.

Line pools ≤ﬂ›

With a line pool, telephones can share several lines for making calls.

1. Press ≤ﬂ› or an intercom button.

2. Enter a line pool access code. (See your system administrator for

a list.)

Line

Redirection ≤°› Cancel ≤£°›

Send calls arriving on an external line to another telephone outside

your system. (Some external lines may not support this feature. See

your system administrator.)

This feature is not available on the T7100/M7100 telephone.

Link ≤‡⁄

Generate a Link signal Üto access a PBX or other host exchange.

Long Tones ≤°‚°

Generate a tone for as long as you hold down a button. This is used

to communicate with devices like fax or answering machines. Long

tones are in effect only for your current call.

Messages ≤⁄ Cancel ≤£⁄

Send a message to another telephone within your system.

To view and reply to your messages:

1. Press ≤ﬂﬁ.

2. Press •and £to view your message list.

3. Press ‚to call the person who left you the message.

To erase a message:

1. Press ≥while viewing a message.

Moving line

buttons ≤•°⁄

Change the position of your line or hunt group buttons.

1. Press ≤•°⁄.

2. Press the line button that you want to move.

3. Press the button that you want to move the line to.

4. Press ®. The two buttons are exchanged.

5. Update the button label strip on your telephone.

Line buttons cannot be exchanged with intercom, answer or

handsfree buttons.

Name and

number

blocking

≤°⁄· Cancel ≤£°⁄·

Block the outgoing name and/or number on a per-call basis.

1. Press ≤°⁄·.

Page ≤ﬂ‚ and the code (1 to 3) and zone

(Zones 0 to 6 on Modular ICS and zones 1 to 3 on Compact ICS)

Make a page announcement through either the internal (code 1) or

external (code 2) speakers, or both (code 3). Zone 0 on the Modular

ICS pages all zones.

Page announcementsareprogrammed totimeoutafter a pre-selected

amount of time which is set by your system administrator.

Internal page ≤ﬂ⁄ and zone

Make a page announcement to all, or to a specific group of

telephones, through the telephone speakers.

External page ≤ﬂ¤

Make a page announcement through an external loudspeaker system.

Internal and external page ≤

≤≤

≤ﬂ‹

ﬂ‹ﬂ‹

ﬂ‹ and zone

Make a page announcement through both your telephone speakers

and an external loudspeaker system.

Pause ≤‡°

Program a 1.5 second delay Ý, into an external autodial sequence.

For pulse dialing: •also inserts a 1.5 second delay.

Priority Call ≤ﬂ·

Interrupt a person who is on a call.

A person on another call can press ≤°ﬁ (Do Not Disturb) to

block priority calls.

Privacy ≤°‹

Change the privacy setting for an external line. If a line normally has

privacy, this permits another telephone that shares the line to join your

call by selecting the line while you are using it.

Ifa linenormally hasprivacydisabled,thispreventsanothertelephone

thatshares theline from joiningyourcall byselecting the line whileyou

are using it.

The privacy setting is re-established once you end your call or when

you enter the Privacy feature code again.

Ring Again ≤¤ Cancel ≤£¤

Monitor a busy or unanswered telephone, or a busy line pool within

your system. Ring Again signals you to call back when the telephone

or line pool becomes available.

Ring type ≤•ﬂ

Select a distinctive ring to help differentiate between your telephone

and others nearby.

1. Press ≤•ﬂ.

2. Enter the ring type number (⁄to ›) then press ≥.

Ring

volume ≤•°‚

Make your telephone ring so that you can adjust the volume. You can

also adjust the volume any time your telephone rings.

Run/Stop ≤•·

Store more than one autodial number or external carrier feature code

on one memory button by inserting a break point ßbetween numbers

or codes.

The first press of the button dials the first number or code; the next

press dials the next number or code. You can program up to four

numbers or codes separated by break points.

Saved

Number

Redial

≤ﬂ‡

Save a number to redial later. Enter the code while you are on a call

that you have dialed to save the number. Enter the code when you are

not on a call to redial the saved number.

Service

Schedules Show service schedules ≤°‡‚

Display the modes that have been turned on at a designated control

set.

Ringing service

≤°‡⁄ Cancel

≤£°‡⁄

Turn on one of six schedules for alternative ringing/call answering

arrangements from a designated control telephone.

Restrictions service

≤°‡¤ Cancel

≤£°‡¤

Turn on one of six services for restrictions on particular lines or

telephones from a designated control telephone. You will be required

to enter a password.

Routing services

≤°‡‹ Cancel ≤£°‡‹

Turn on one of six services for routing on particular lines or telephones

from a designated control telephone. You will be required to enter a

password.

Silent

monitoring

(Hunt

groups)

≤•ﬁﬁ‚

If your two-line telephone has been designated as a supervisor

telephone, use this code to start monitoring members of a hunt group.

1. Press ≤•ﬁﬁ‚.

2. Enter the SM password provided by your system administrator.

3. Enter the local (DN) of the Hunt group telephone you want to

monitor.

Note: If the telephone does not have a current call, or if the call is an

internal call, you will not be able to monitor the call.

Speed Dial ≤‚

Dial an external telephone number using a three-digit code.

There are two types of speed dial codes:system (001 to 255) and user

(256 to 279).

System speed dial codes can be used from any display telephone in

the system. They are assigned by your system administrator.

To make a call using a speed dial code:

User speed dial codes are used exclusively at your telephone.

1. Press ≤‚.

2. Enter the three-digit code for the number.

To program user speed dial numbers:

User speed dial codes are used exclusively at your telephone.

1. Press ≤•›.

2. Enter a three-digit code from 256 to 279.

3. Specify an external line by pressing a line button, a line pool button,

or the intercom button. If you do not specify the line, the system

automatically chooses a line for the call.

4. Dial the telephone number you want to program (up to 24 digits).

5. Press ≥.

6. Record the code and number you have just programmed.

You cannot program user speed dial numbers while someone else is

programming your system. Codes you enter can be overridden by

your system administrator.

Static time

and date ≤°‚ﬂ Cancel

≤£°‚ﬂ

Change the first line of the display to the current time and date.

Time & date ≤°‚‹

Briefly display the time and date while you are on a call.

Transfer ≤‡‚

Send a call to another telephone within your system, or to an external

telephone. You may not be able to transfer a call on an external line

to an external telephone, depending on the capabilities of the lines.

1. Make or answer a call.

2. Press ≤‡‚.

3. Call the person you want to transfer the call to.

4. Stay on the line if you wish to speak to the person first.

5. Press ® to complete the transfer.

If an external call is transferred to a busy internal or network

extension, or is not answered after a few rings, the call automatically

rings you back.

Call Display Services

The following features are available only if you subscribe to Call Display services or

to special line services from your local telephone company.

Trunk

Answer ≤°‚‚

Answer an external call that is ringing on a line that has been placed

into a Ringing Service schedule from any telephone in your system.

This feature does not work for a private line.

Voice call ≤ﬂﬂ

Make a voice announcement or begin a conversation through the

speaker of another telephone without first making the other telephone

ring.

Voice call

deny ≤°° Cancel ≤£°°

Prevent your telephone from receiving voice calls. Do Not Disturb

(≤°ﬁ) also prevents your telephone from receiving voice calls.

Wait for

dial tone ≤°‚›

Program in an external autodial number to cause the system to wait

toreceive dialtoneàfromanother system beforeproceedingwiththe

dialing sequence.

Autobumping ≤°⁄ﬁ Cancel ≤£°⁄ﬁ

Have the system automatically delete the oldest log item from a full

Call Log, so that a new log item can be stored.

Call

Information ≤°⁄⁄

Display the name, number or line name of a ringing or held call.

Press £to move through the information displays.

Call Log ≤°⁄¤

Call Log displays use the following special characters:

1(underline) identifies a new item

øidentifies answered calls

¤identifies long distance calls

/identifies that the information has been shortened

To view your Call Log:

1. Press •to view old items.

Press £to view new items.

Press ‚to return to the last viewed item.

2. Press £ and •to move through your items.

3. Press √ to view more information on an item.

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