Nortel Regular Telephone Manual de usuario

Meridian 1

Regular Telephone User Guide

This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the

Nortel License to Copy Documentation ("License").

If a License has been purchased, it will be enclosed with this copy of Nortel documentation.

Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or

components as progress in engineering and manufacturing may warrant.

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the

FCC rules, and the radio interference regulations of Industry Canada.

These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a

commercial environment.

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required

to correct the interference at their own expense.

SL-1 and Meridian 1 are trademarks of Northern Telecom.

Introduction .............................................................................................1

Making and answering calls...................................................................3

Special features .......................................................................................4

Index .......................................................................................................25

Regular telephone

Contents

Regular telephone

The Meridian 1* is designed to provide

flexible use of business telephones. It

is capable of a number of

sophisticated operations such as

setting up conference calls, allowing

you to answer someone else’s calls,

or even notifying you when a number

you have tried is no longer busy.

Some of the features have been

assigned to your phone. The features

on your telephone have been selected

to reflect your specific telephone

needs. If you want to have some

features removed or others added,

contact your System Administrator.

Terms you should know

Attendant—the attendant is a

telephone operator in your organization.

Directory Number (DN)—a DN is any

extension on a telephone. A DN can

have up to seven digits.

Flash the switchhook—If you press

and release the switchhook very

quickly, your call is not disconnected.

Instead, you send a message to the

system, usually followed by dialing a

code.

Flexible Feature Codes (FFCs)— In

addition to SPRE codes, your system

may use FFCs to activate features.

Because FFCs can vary from system to

system, they are not provided in this

guide. Your System Administrator can

tell you the FFCs available to you.

LINK—If your telephone has a LINK

button, you can press LINK instead of

flashing the switchhook. You send a

message to the system, usually

followed by dialing a code.

Meridian 1—the Meridian 1 is your

office communications system.

Pushbutton telephones—the

pushbutton telephones referred to in

this guide are the 2500, Link and Unity

telephones.

Ringback—ringback is the sound you

hear when a call you’ve made is

ringing at its destination.

Rotary dial telephones—the rotary

dial telephone referred to in this guide

is the 500 telephone.

Introduction

* Meridian 1 is a trademark of Northern Telecom.

2Regular telephone

Special Prefix Code (SPRE)—the

Special Prefix Code is a number you

dial telling the Meridian 1 that you’ll be

dialing another command code.

For example, when you see, “Dial

SPRE 87,” first dial the SPRE code,

then dial the digits 87. Your System

Administrator can tell you the SPRE

code for your system.

Switchhook—the switchhook is the

button which the handset presses

down, disconnecting your call when

you hang up.

If you press and release the

switchhook very quickly (“flash the

switchhook”), your call is not

disconnected. Instead, you send a

message to the system.

Your personal telephone

The way you can use your telephone

may be affected by restrictions applied

by your organization. For instance,

you may have to share your telephone

extension with several other people.

Or, you may not be allowed to make

long distance calls.

Shared Directory Numbers—since

your DN (extension) may be shared by

others, it is important to listen for dial

tone or conversation before beginning

to dial. If you share your DN with

other people, they may be able

toconnect to your telephone calls at

any time.

Private Line—a Private Line may be

assigned to your telephone. With this

line, you may reach any outside

number without dialing the digit(s)

which you normally use to get an

outside line.

Volume control

You can adjust the loudness of the

ringing of your telephone. Each of the

500, 2500, and Link telephones has a

volume control wheel underneath the

telephone. The volume on the Unity I

and Unity II telephones is controlled by

a three-position (High, Low, Off)

volume control switch which is located

underneath the telephone.

Regular telephone

To make a call:

1Lift the handset.

2Dial the phone number. You hear

ringback or busy signal.

Note: If you dial an invalid number or

one with more digits that the

maximum allowed for your

organization, you may hear a fast busy

signal or an announcement, or be

redirected to the attendant

To answer a call:

Your phone is ringing:

—Lift the handset and answer the

call.

To end a call:

When you have finished your

conversation, or if you can’t get

through to the person called, hang up.

Note: For more information on what

you can do if you can’t get through to

the person called, see Ring Again and

Stored Number redial.

Night Service

After business hours, incoming calls

are answered in one of two ways

depending on the type of night service

chosen by your organization.

•Night bell(s) ring—You are

notified of an incoming call by a

ringing bell. To answer the call, lift

the handset of any telephone and

dial the night answer code,

SPRE 4 or TFAS FFC.

Transferring is done in the normal

manner, but you should stay on the

line until the transfer is completed.

•Flexible Night Service—Only

specific phone(s) will ring. Calls

must be answered on these

phones. Transferring is done in the

normal manner, but you should

stay on the line until the transfer is

completed.

Making and answering calls

4Regular telephone

Some of the features assigned to your

phone will be different from those

assigned to other phones. Since

different users have different

telephone needs, the type and number

of features will vary from phone to

phone.

This chapter lists some of the special

features in alphabetical order and

explains how to use them.

Note: If your telephone has a LINK

button, you can press LINK instead of

flashing the switchhook as indicated in

the instructions in this guide.

Attendant recall

Use Attendant Recall to call the

attendant for assistance in handling a

call which originally came through the

attendant.

You are on a call and you want to call

the attendant to request help for the

caller. To recall the attendant:

1Flash the switchhook or press LINK.

2Stay on the line.

When the attendant answers, you, the

caller and the attendant can all hear and

speak with each other. If the attendant

has the Secrecy feature and the call

involves an outside line, you and the

attendant are connected and the third

party is excluded from the conversation.

3Ask for assistance and hang up.

You are now disconnected from the

conversation.

Notes:

To call the attendant, dial the

attendant's extension.

• Once you flash the switchhook or

press LINK, you can’t return to the

original caller. You must wait for

the attendant to answer.

• When you are not on a call and you

want to speak to the attendant, lift

the handset, dial zero for the

attendant, and wait for the

attendant to answer.

Special features

Regular telephone

• If you have Transfer, you can’t use

the Attendant Recall feature. You

can get assistance from the

attendant by using Transfer and

dialing the attendant’s extension.

You and the original caller will both

be connected to the attendant.

Call Pickup

Telephones in your organization may

be arranged into Call Pick-up groups.

Use Call Pickup to answer, from your

own phone, any call made to a phone

in your Call Pickup group.

To use Call Pickup when a phone in

your Call Pickup group is ringing:

1Lift the handset.

2Dial SPRE 3 or PUDN FFC.

You are connected to the caller.

Notes:

• If you are on a call and another call

comes in for someone in your Call

Pickup group, you must end, park or

transfer the call you are on before

you can answer the new call.

• Your System Administrator will tell

you if your telephone is equipped so

that you can answer calls made to

any phone in another Call Pickup

group, or to one specific Directory

Number.

To answer a call to any phone in another

Call Pickup group, dial SPRE 94 or

PUGR FFC. Dial the call Pickup Group

Number. To answer a call to a specific

extension in another Call Pickup group,

dial SPRE 95 or PURN FFC. Dial the

extension.

6Regular telephone

Call Waiting

Use Call Waiting to answer a second

call on your phone, without

disconnecting from the call you are

already on.

You are on a call and you hear two

beeps, a pause, and two more beeps.

To answer the waiting call:

1Flash the switchhook or press

LINK.

The first call is put on Hold and you are

connected to the second call.

2To return to the original call, flash

the switchhook or press LINK

again.

You are reconnected to the first call.

Notes:

• You can go from one call to the

other by flashing the switchhook.

• If one call is ended, flash the

switchhook to return to the other

caller.

Camp-on

Camp-on will notify you of an external

incoming call when you are already on

the phone. You must end the current

call to answer the second call.

You are on a call and a second call

comes in. To answer a camped-on

call:

You hear a short beep.

1End your conversation.

2Hang up.

3When the phone rings, lift the

handset.

You are connected to the second call.

Regular telephone

Charge

Use Charge Account to charge your

long distance calls to an account

number. The calls will be billed to

your department, office or project.

You can enter a charge account

number before you make a call or

during a call.

To enter a charge account number

before making a call:

1Lift the handset.

2Dial SPRE 5 or CDRC FFC. The

dial tone stops.

3Dial the charge account number.

You hear dial tone.

4Dial the phone number.

To enter a charge account number

during a call:

1Flash the switchhook. You hear

three beeps followed by dial tone.

Your call is put on Hold.

2Dial SPRE 5 or CDRC FFC. The

dial tone stops.

3Dial the charge account number.

You hear dial tone.

4Flash the switchhook again to

reconnect to your call.

8Regular telephone

To charge a call using Conference or

Transfer:

1Flash the switchhook. You hear

three beeps followed by dial tone.

Your call is put on Hold.

2Dial SPRE 5 or CDRC FFC. The

dial tone stops.

3Dial the charge account number.

You hear dial tone.

4Dial the phone number.

5If your hear ringback, hang up to

transfer the call.

— Wait for the call to be answered.

Flash the switchhook to establish a

three-party conference or hang up

to transfer the call.

— If you hear a busy signal, flash the

switchhook again to return to the

original caller.

Note: If you have a rotary dial

telephone, you must use a charge

account number with the maximum

number of digits specified by your

organization. If you have a pushbutton

telephone, you can use a number

which has fewer than the maximum

number of digits by pressing the # key

at the end of the number.

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