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Norstar ICS

Telephone Feature Guide

About this guide

Use this guide as a quick reference for accessing the features of your telephone. Your

system administrator will inform you if any of these features are not available for your

telephone.

Buttons

This guide uses the 7316E digital phone button icons. The table below shows which

buttons to use on the different types of Nortel Networks telephones.

Telephone features

Button Name Digital phones/

Digital Mobility phones

Legacy telephones

Feature ≤ƒ

Hold ≥ or ≥ or ˙ or ≥

Volume Control √√

Release

Onhook/Offhook

®®

* 7000/7100 digital phones: Features not supported or different action required

^ Digital Mobility phones: Features not supported or different action required

Background

Music

^ (not avail.)

≤°ﬂ Cancel ≤£°ﬂ

Listen to music (provided by your office) through your telephone

speaker when you are not on a call.

Button

Inquiry

*^ (shows DN)

≤•‚

Check what is programmed on any button. Use when labeling

buttons.

Call Duration ≤‡‡

Briefly display the approximate length of your current or most recent

call.

Call Forward ≤› Cancel ≤£›

Send your calls to another telephone in your system.

Call Park ≤‡›

Put a call on hold so that it can be picked up from any telephone in

your system. The display shows a three-digit retrieval code.

To retrieve a parked call from a telephone, press an intercom button

and dial the retrieval code.

*Lift the handset/go off-hook and dial the retrieval code.

≥

Call Pickup

- directed

≤‡ﬂ

Answer any ringing telephone.

Press ≤‡ﬂ and dial the DN number for the ringing telephone.

Call Pickup

group

≤‡ﬁ

Answer a call that is ringing at another telephone in your pickup group.

The external call that has been ringing longest is answered first.

Call

Queuing

≤°‚⁄

Answer the next call. If more than one call is waiting, priority is given

to incoming external calls over callback, camped, or transferred calls.

Camp-on ≤°¤

Re-route a call to another telephone even if all its lines are busy.

Press ≤°¤, then dial the extension number of the receiving

telephone.

Class of

service

password

≤ﬂ°

Change the dialing filters on a line or telephone, or gain external

access to your system. Dialing filters determine which numbers you

can dial.

Press ≤ﬂ° and enter a password provided by your system

administrator to change your class of service.

Conference ≤‹

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press ≤‹.

5. Press the line or intercom button of the first held call (*^not required, call

connects automatically).

6. Press ®to end the conference call.

To remove yourself from a conference permanently

(unsupervised conference):

Press ≤‡‚. The other two callers remain connected. (Some

external lines may not support this feature. See your system

administrator.)

To put a conference on hold:

Press ≥. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while

the other caller is on hold. To re-establish the conference, press

≤‹.

Conference

continued

To disconnect one party:

Press the line or intercom button of the caller you want to disconnect,

then press ®. Press the line or intercom button of the remaining

caller to resume your conversation.

To independently hold two calls:

Press the line or intercom button of the first caller, then press ≥.

The second caller is automatically put on hold. To re-establish the

conference, retrieve one call from hold, press ≤‹, then retrieve

the second call from hold.

Dialing

modes

^ (set-based)

≤•°¤

Choose one of three methods of dialing.

1. Press ≤•°¤.

2. Press £to select the mode.

3. Press ≥to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is

always available, even when another dialing mode is selected.)

Automatic Dial: Dial the number without choosing a line button first.

Your prime line is automatically selected for the call.

Pre-Dial: Dial the number, then press a line button to place the call.

Edit the number by pressing √before placing the call.

Do Not

Disturb

≤°ﬁ Cancel ≤£°ﬁ

When you are not on a call prevent all incoming calls, except priority

calls, from ringing at your telephone. When you are on a call, block an

incoming priority call.

Group

Listening

*^ (not avail.)

≤°‚¤ Cancel ≤£°‚¤

Use both the handset and speaker while you are on a call. To avoid

electronic feedback, keep the handset away from the speaker during

the call, and press ®to hang up.

Hold ≥

Temporarily suspend a call.

To retrieve a held call, press the line button for the held call.

*^ (Press Hold/Recall)

Exclusive Hold ≤‡· or ≤ ≥

Temporarily suspend a call and prevent other telephones from picking

it up.

Last

Number

Redial

≤ﬁ

Automatically redial the last external telephone number that you

dialed.

Language

Choice

≤•ﬁ‚⁄ Select Primary Language for the telephone display.

≤•ﬁ‚¤ Select Alternate Language for the telephone display.

≤•ﬁ‚‹

Select Alternate Language 2 for the telephone display.

≤•ﬁ‚›

Select Alternate Language 3 for the telephone display.

^This feature sets the system-based prompts. Use the handset menu to

set the set-based prompts.

Line pools

*^ (no

intercom key)

≤ﬂ›

With a line pool, telephones can share several lines for making calls.

1. Press ≤ﬂ› or an intercom button.

2. Enter a line pool access code. (See your system administrator for

a list.)

Line

Redirection

*^ (not avail.)

≤°› Cancel ≤£°›

Send calls arriving on an external line to another telephone outside

your system. (Some external lines may not support this feature. See

your system administrator.)

Link ≤‡⁄

Generate a Link signal ‹to access a PBX or other host exchange.

Long Tones ≤°‚°

Generate a tone for as long as you hold down a button. This is used

to communicate with devices like fax or answering machines. Long

tones are in effect only for your current call.

^ (static three-second tone per button press)

Messages ≤⁄ Cancel ≤£⁄

Send a message to another telephone within your system.

To view and reply to your messages:

1. Press ≤ﬂﬁ.

2. Press •and £to view your message list.

3. Press ‚to call the person who left you the message.

To erase a message:

1. Press ≥while viewing a message.

Moving line

buttons

*^ (not avail.)

≤•°⁄

Change the position of your line or hunt group buttons.

1. Press ≤•°⁄.

2. Press the line button that you want to move.

3. Press the button that you want to move the line to.

4. Press ®. The two buttons are exchanged.

5. Update the button label strip on your telephone.

Line buttons cannot be exchanged with intercom, answer or handsfree

buttons.

Name and

number

blocking

≤°⁄· Cancel ≤£°⁄·

Block the outgoing name and/or number on a per-call basis.

1. Press ≤°⁄·.

Page

*^ (cannot

receive pages)

≤ﬂ‚ and the code (1 to 3) and zone

(Zones 0 to 6 on Modular ICS and zones 1 to 3 on Compact ICS)

Make a page announcement through either the internal (code 1) or

external (code 2) speakers, or both (code 3). Zone 0 on the Modular

ICS pages all zones.

Page announcements are programmed to timeout after a pre-selected

amount of time which is set by your system administrator.

Internal page ≤ﬂ⁄ and zone

Make a page announcement to all, or to a specific group of telephones,

through the telephone speakers.

External page ≤ﬂ¤

Make a page announcement through an external loudspeaker system.

Internal and external page ≤ﬂ‹ and zone

Make a page announcement through both your telephone speakers

and an external loudspeaker system.

Pause ≤‡°

Program a 1.5-second delay ›, into an external autodial sequence.

For pulse dialing: •also inserts a 1.5-second delay.

Priority Call

*^(ringing call)

≤ﬂ·

Interrupt a person who is on a call.

A person on another call can press ≤°ﬁ (Do Not Disturb) to block

priority calls.

Privacy ≤°‹

Change the privacy setting for an external line.

If a line normally has privacy, this permits another telephone that

shares the line to join your call by selecting the active line.

If a line normally has privacy disabled, this prevents another telephone

that shares the line from joining your call by selecting the active line.

The privacy setting is re-established once you end your call or when

you enter the Privacy feature code again.

Ring Again ≤¤ Cancel ≤£¤

Monitor a busy or unanswered telephone, or a busy line pool within

your system. Ring Again signals you to call back when the telephone

or line pool becomes available.

Ring

volume

^ (set-based)

≤•°‚

Make your telephone ring so that you can adjust the volume. You can

also adjust the volume any time your telephone rings.

Run/Stop ≤•·

Store more than one autodial number or external carrier feature code

on one memory button by inserting a break point ﬂbetween numbers

or codes.

The first press of the button dials the first number or code; the next

press dials the next number or code. You can program up to four

numbers or codes separated by break points.

Saved

Number

Redial

≤ﬂ‡

Save a number to redial later. Enter the code while you are on a call

that you have dialed to save the number. Enter the code when you are

not on a call to redial the saved number.

Service

Schedules

Show service schedules ≤°‡‚

Display the modes that have been turned on at a designated control

set.

Ringing service

≤°‡⁄ Cancel ≤£°‡⁄

Turn on one of six schedules for alternative ringing/call answering

arrangements from a designated control telephone.

Restrictions service

≤°‡¤ Cancel ≤£°‡¤

Turn on one of six services for restrictions on particular lines or

telephones from a designated control telephone. You will be required

to enter a password.

Routing services

≤°‡‹ Cancel ≤£°‡‹

Turn on one of six services for routing on particular lines or telephones

from a designated control telephone. You will be required to enter a

password.

Silent

monitoring

*^(not avail.)

≤•ﬁﬁ‚

If your two-line telephone has been designated as a supervisor

telephone, use this code to start monitoring members of a hunt group.

1. Press ≤•ﬁﬁ‚.

2. Enter the SM password provided by your system administrator.

3. Enter the local (DN) of the Hunt group telephone you want to

monitor.

Note: If the telephone does not have a current call, or if the call is an

internal call, you will not be able to monitor the call.

Speed Dial ≤‚

Dial an external telephone number using a three-digit code.

There are two types of speed dial codes: system (001 to 255)

and user (256 to 279).

System speed dial codes can be used from any display telephone in

the system. They are assigned by your system administrator.

User speed dial codes are used exclusively at your telephone.

To make a call using a speed dial code:

1. Press ≤‚.

2. Enter the three-digit code for the number.

To program user speed dial numbers:

1. Press ≤•›.

2. Enter a three-digit code from 256 to 279.

3. Specify an external line by pressing a line or intercom button or by

entering a line pool. If you do not specify the line, the system

automatically chooses a line for the call.

4. Dial the telephone number you want to program (up to 24 digits).

5. Press ≥.

6. Record the code and the number you have just programmed.

You cannot program user speed dial numbers while someone else is

programming your system. Codes you enter can be overridden by

your system administrator.

Static time

and date

≤°‚ﬂ Cancel ≤£°‚ﬂ

Change the first line of the display to the current time and date.

^(Automatic change for Daylight Savings Time is not supported)

Time & date ≤°‚‹

Briefly display the time and date while you are on a call.

Transfer ≤‡‚

Send a call to another telephone within your system, or to an external

telephone. You may not be able to transfer a call on an external line to

an external telephone, depending on the capabilities of the lines.

1. Make or answer a call.

2. Press ≤‡‚.

3. Call the person you want to transfer the call to.

4. Stay on the line if you wish to speak to the person first.

5. Press ® to complete the transfer.

If an external call is transferred to a busy internal or network extension,

or is not answered after a few rings, the call automatically rings you

back.

Call Display Services

The following features are available only if you subscribe to Call Display services or to

special line services from your local telephone company.

Trunk

Answer

≤°‚‚

Answer an external call that is ringing on a line that has been placed

into a Ringing Service schedule from any telephone in your system.

This feature does not work for a private line.

Voice call

*^(ringing call)

≤ﬂﬂ

Make a voice announcement or begin a conversation through the

speaker of another telephone without making the other telephone ring.

Voice call

deny

^ (not avail.)

≤°° Cancel ≤£°°

Prevent your telephone from receiving voice calls. Do Not Disturb

(≤°ﬁ) also prevents your telephone from receiving voice calls.

Wait for dial

tone

≤°‚›

Program in an external autodial number to cause the system to wait

to receive dial tone ‡from another system before proceeding with the

dialing sequence.

Autobumping ≤°⁄ﬁ Cancel ≤£°⁄ﬁ

Have the system automatically delete the oldest log item from a full

Call Log, so that a new log item can be stored.

Call

Information

≤°⁄⁄

Display the name, number or line name of a ringing or held call.

Press £to move through the information displays.

*^ (not allowed if there is an active call or a held call and the handset

is the conference master; not allowed when there is a non-ringing

incoming call.)

Call Log ≤°⁄¤

Call Log displays use the following special characters:

1(underline) identifies a new item

¯identifies answered calls

§identifies long distance calls

/identifies that the information has been shortened

To view your Call Log:

1. Press •to view old items.

Press £to view new items.

Press ‚to return to the last viewed item.

2. Press £ and •to move through your items.

3. Press √ to view more information on an item.

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Nortel Call Center Telephone Manual de instrucciones

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Nortel Modular ICS 6.0 Manual de usuario

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Nortel NP-4046-100 Manual de usuario

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Nortel Call Center Telephone Guía de configuración

Nortel

Nortel Telephone Manual de usuario

Nortel

Nortel Norstar T7316E Manual de usuario

Nortel

Nortel i2021 Series Manual de usuario

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Nortel NorStar M7310 Instrucciones de funcionamiento

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Nortel P0609347 02 Manual de usuario

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Nortel Commander M7310N Manual de usuario

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Nortel T7208 Manual de usuario

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Nortel BCM50 Guía rápida

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Nortel M7410 Manual de instrucciones

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Nortel M7100N Manual de usuario

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Nortel Companion C3060 Manual de usuario

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Nortel DMS-100 Series Manual de usuario

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Nortel Nortel IP Phone 1120E Manual de usuario

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Nortel Industrial Handset Manual de usuario

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Nortel Enterprise Edge M7324N Manual de lista de piezas

Nortel

Nortel Enterprise Edge M7208N Manual de lista de piezas

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Nortel M5316 Manual de usuario

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Nortel m3900 series Manual de instrucciones

Nortel

Nortel M2016S Secure Set Manual de usuario

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