Nortel Compact ICS 7.1 Manual de usuario

1-800-4 NORTEL

www.nortel.com/norstar

N0130955 01

Printed in Canada

Norstar and Meridian are trademarks of Nortel Networks

Compact ICS 7.1 System

Coordinator Guide

N0130955 01 Compact ICS 7.1 System Coordinator Guide

Table of Contents

Getting started with Norstar 15

Using this guide 15

Understanding programming 15

Before you start 16

What you’ll need to do programming 17

Using Buttons 17

Using the buttons under the display 20

The programming overlay 20

A map for working in programming 22

Programming map (page 1) 23

Starting and ending a session 25

Ending a session 26

Frequently used programming operations 27

Changing the time and date on the display 27

Adding or changing a system speed dial 29

Program a name for a speed dial 31

Changing the name of a telephone 32

Changing the name of a line 34

Making changes to Call Forward No Answer 35

Making changes to Call Forward on Busy 37

Making Changes to Do Not Disturb on Busy 38

What would you like to do next? 40

Answering calls 41

Answering incoming calls with Hunt Groups 41

Answering an incoming call 41

Line buttons 42

What line indicators mean 42

Rings you may hear 43

Sorting calls by distinctive ring patterns 44

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Compact ICS 7.1 System Coordinator Guide N0130955 01

Answering calls at a prime telephone 44

Expanding telephone button capacity 45

Using a KIM as a central answer position 46

Release button 50

Hearing aid compatibility 50

Viewing information about a call on the display 50

Using Call Information for a particular call 51

Displaying Call Information before or after answering 52

Displaying Call Information for a call on hold 52

Making Call Display information appear automatically at a

telephone 52

Changing what information is shown first about a call 53

Picking up a call ringing at another telephone 53

Answering any ringing telephone using Directed Pickup 54

Answering any ringing telephone using Group Pickup 54

Changing a pickup group for a set 55

Answering a call using Trunk Answer 56

Answer DNs and Answer keys 57

Creating a Conference Call 58

Disconnecting one party 59

Independently holding two calls 59

Putting a conference on hold 60

Splitting a conference 60

Removing yourself from a conference 61

Listening to a call as a group 62

Canceling Group Listening 62

Using handsfree/mute 62

Answering calls without lifting the handset 63

Making calls without lifting the handset 63

Muting handsfree 64

Changing a regular call to handsfree 64

Changing a handsfree to a regular call 64

Using handsfree 65

Changing handsfree for a telephone 66

Changing handsfree answerback for a telephone 67

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N0130955 01 Compact ICS 7.1 System Coordinator Guide

Turning Privacy on or off for a call 68

Creating a conference by releasing privacy 68

Making a call private 68

Checking call length using Call Duration Timer 69

Disconnecting by accident 69

Making calls 71

Choosing a line using a line button 73

Line pools 73

Using a line pool to make a call 74

Programming a memory button with a line pool feature

code 74

Making calls from an ISDN terminal 75

Dialing calls with a second dial tone (Profile 2, only) 75

Changing how you dial your calls 75

Using Standard Dial 76

Using Automatic Dial 76

Using Pre-dial 77

When the dialed internal number is busy 77

Priority Call 77

Using Ring Again 79

Auto Attendant 81

System Answer 81

Custom Call Routing (CCR) 82

CCR groups 82

Direct extension dialing 83

Customizing System Answer and CCR 83

Turning System Answer on or off 84

Turning CCR on or off 85

Choosing the attendant telephone 85

Changing the language for System Answer and CCR 86

Setting ring delay before System Answer takes a call 87

Setting the ring delay before CCR greeting answers 87

Adding/removing telephones from CCR groups 88

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Compact ICS 7.1 System Coordinator Guide N0130955 01

Using the pre-recorded greetings 89

Using customized greetings for System Answer and CCR 89

Time available for customized greetings 91

Recording customized greetings for System Answer and

CCR greetings 92

Programming or changing CCR destinations 94

Testing your custom System Answer and CCR 94

Time savers for making calls 95

Storing a number on a memory button for Autodial 95

Using intercom as the line for Autodial 96

Using Last Number Redial 97

Preventing a telephone from using Last Number Redial 98

Using Speed Dial 99

Changing and adding System Speed Dials 99

Adding or changing a User Speed Dial 99

Making a speed dial call 101

Using Saved Number Redial 101

Saving a number 101

Dialing a saved number 101

Preventing a telephone from using Saved Number

Redial 102

Handling many calls at once 103

Using Hold 103

Retrieving a held call 103

Listening on hold 104

Holding a call exclusively 104

Using Call Queuing 105

System-wide call appearance (SWCA) codes 105

Transferring calls 107

Using the transfer feature 107

Transferring a call 107

Transferring external calls 108

Canceling a transfer 108

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N0130955 01 Compact ICS 7.1 System Coordinator Guide

Using Camp-on 110

Parking a call 111

Retrieving a parked call 111

Using Call Park 112

Using Callback 113

Forwarding your calls 115

Forwarding your calls within the system 115

Canceling Call Forward 115

Using Call Forward at your telephone 116

Overriding Call Forward 116

Changing the automatic Call Forward settings 116

Changing Forward no answer 117

Changing the delay before a call is forwarded 117

Forward on busy 117

DND on Busy 118

Call Forward and Voice Mail 119

Line Redirection 119

Turning on Line Redirection 120

Canceling Line Redirection 120

Allowing a telephone to redirect calls 121

Turning the redirect ring for a telephone on or off 121

How Line Redirection is different from Call Forward 123

Using Line Redirection 123

Communicating in the office 125

Paging 125

Making a page announcement 125

Activating and deactivating the ability to page 126

Creating page zones 126

Using Page with external paging equipment 128

Sending messages using the display 128

Sending a message 128

Canceling a message you have sent 129

Viewing your messages 129

Replying to a message 130

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Compact ICS 7.1 System Coordinator Guide N0130955 01

Replying to a message using an analog telephone 130

Removing items from your message list 131

Removing items from your message list using an analog

telephone 131

Viewing messages you sent 132

Using Voice Call 133

Making a Voice Call 133

Answering a Voice Call without touching your telephone 134

Preventing Voice Calls to your telephone using Voice Call

Deny 134

Tracking your incoming calls 137

Using Call Log 137

Call Log options 138

Logging a call manually 139

Deleting old log items (autobumping) 139

Viewing your Call Log 139

Viewing a Call Log item 140

Erasing log items 140

Making a call using Call Log 140

Creating a password to your Call Log 141

Changing your Call Log password 141

Deleting an assigned password 141

Using Voice mail 143

Customizing your telephone 145

Finding out what a button does using Button Inquiry 145

Changing the set display contrast 146

Changing the language on the display 146

Programming a feature code onto a memory button 147

Programming feature buttons 147

Erasing a feature button 147

Labeling your set 149

Applying button labelling 149

Digital phones 149

Default button assignments 150

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N0130955 01 Compact ICS 7.1 System Coordinator Guide

7316E button defaults 150

7316 button defaults 152

7208 button defaults 154

7100 button defaults 154

Moving line buttons 156

Changing the type of ring 157

Adjusting the Ring volume 157

Hiding the message or calls indication 158

Restoring the messages and calls indication 158

User Preferences 159

Using User Preferences 159

Changing button programming 160

Changing a User Speed Dial 161

Changing Call Log options 161

Changing how calls are dialed 161

Changing the language used on the display 162

Making the display lighter or darker 162

Changing the ring on the telephone 162

Programming Hunt Groups 165

Adding or removing members from a group 166

Moving members of a group 167

Assigning or unassigning lines to a group 168

Setting the distribution mode 169

Setting the hunt delay 170

Programming busy line setting 170

Programming the queue time-out 171

Programming the overflow set 171

Setting the name 172

Allowing/disallowing an auxiliary ringer 172

Assigning a distinctive ring pattern to a Hunt Group 173

Using Silent Monitor 174

Feature notes 176

Using the Hospitality features 179

10 / Table of Contents

Compact ICS 7.1 System Coordinator Guide N0130955 01

Hospitality passwords 179

Desk pswd 179

Cond pswd 180

Room/desk information 180

Programming room information 181

Using the room/set programming 182

Programming the alarm feature 184

Using the Administration set to control alarms 185

Using the alarm 186

Canceling an alarm 186

Turning off an alarm 187

Telephone features 189

Installing Digital phones 189

Mounting a digital phone on the wall 190

Naming a telephone or a line 192

Moving telephones 192

Stopping calls from ringing at your telephone: Do Not Disturb

(DND) 193

Stopping calls 193

Refusing to answer a call 193

Canceling Do Not Disturb 193

Using Do Not Disturb 193

Using Background Music 194

Turning Background Music off 194

Using the device attached to the internal analog terminal

adapter 195

Using a data communication device with the I-ATA 200

Turning off tones that can interfere with data

transmissions 200

Programming answering machines or modems to answer

calls automatically 201

Using the I-ATA with modems and fax machines 201

Troubleshooting the device attached to the I-ATA 201

ISDN 203

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