Niagara JACE-8000 Manual técnico
Technical Document
JACE-8000 Backup and Restore Guide
March 24, 2022
JACE-8000 Backup and Restore Guide
Tridium, Inc.
3951 Westerre Parkway, Suite 350
Richmond, Virginia 23233
U.S.A.
Condenality
The informaon contained in this document is condenal informaon of Tridium, Inc., a Delaware
corporaon (“Tridium”). Such informaon and the soware described herein, is furnished under a
license agreement and may be used only in accordance with that agreement.
The informaon contained in this document is provided solely for use by Tridium employees,
licensees, and system owners; and, except as permied under the below copyright noce, is not to
be released to, or reproduced for, anyone else.
While every eort has been made to assure the accuracy of this document, Tridium is not responsible
for damages of any kind, including without limitaon consequenal damages, arising from the
applicaon of the informaon contained herein. Informaon and specicaons published here are
current as of the date of this publicaon and are subject to change without noce. The latest product
specicaons can be found by contacng our corporate headquarters, Richmond, Virginia.
Trademark noce
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Condioning Engineers. Microso, Excel, Internet Explorer, Windows, Windows Vista, Windows
Server, and SQL Server are registered trademarks of Microso Corporaon. Oracle and Java are
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Corporaon. Tridium, JACE, Niagara Framework, and Sedona Framework are registered trademarks,
and Workbench are trademarks of Tridium Inc. All other product names and services menoned in
this publicaon that are known to be trademarks, registered trademarks, or service marks are the
property of their respecve owners.
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consent from Tridium, Inc.
Copyright © 2019 Tridium, Inc. All rights reserved.
The product(s) described herein may be covered by one or more U.S. or foreign patents of Tridium.
3
JACE-8000 Backup and Restore Guide
About this Guide
This topic contains important informaon about the purpose, content, context, and intended
audience for this document.
Product Documentaon
This document is part of the Niagara technical documentaon library. Released versions of Niagara
soware include a complete collecon of technical informaon that is provided in both online help
and PDF format. The informaon in this document is wrien primarily for Systems Integrators. In
order to make the most of the informaon in this book, readers should have some training or
previous experience with Niagara 4 soware, as well as experience working with JACE network
controllers.
Document Content
This document includes topics that describe how to create USB backups and restore them to your
JACE-8000 controller. Also included are instrucons for recovering factory defaults, and safely
shung down a controller.
Related Links
•Document change log
•Related documentaon
4
About this Guide
Document change log
Updates and changes to the document are listed in this topic.
February 19, 2019
Regarding changes in the backup/restore funconality for Niagara 4.7U1, added a note in the
following topics: “USB Backup and restore feature”, “Restoring from a USB backup” and “Recovering
factory defaults”.
January 23, 2018
Added the procedure, “Reseng plaorm credenals”. Also, changed the tle of another procedure
to, “Recovering factory defaults”.
March 27, 2018
Revised procedure, “Reseng plaorm credenals”.
December 12, 2016
Minor branding correcon in two topics, “Restoring from a USB backup,” and “Restore Opons.”
October 11, 2016
Revised wording of the cauon included in the following topics: “USB Backup and Restore feature”,
“Create a USB Backup”, “Restoring from a USB Backup”, and “Plaorm and staon backup opons”.
September 14, 2016
Minor changes to step 2 of the procedure, “Restoring factory defaults”, to clarify funconality.
August 19, 2016
•In the topic, “Restoring from a USB Backup”, revised content in steps 5–11.
•Added a cauon to the following topics regarding connecng large-capacity USB drives
(>128GB): “USB Backup and Restore feature”, “Create a USB Backup”, “Restoring from a USB
Backup”, and “Plaorm and staon backup opons”.
•Removed the Cauon regarding Sandisk Cruiser USB ash drives causing the unit to fail from
the USB Backup and Restore feature topic.
July 19, 2016
Added a note about supported le systems for USB backup to the topics: “USB backup and restore”,
Creang a USB backup”, and “Plaorm and staon backup opons”.
May 6, 2016
Modied note aer the rst paragraph in chapter 1, included the other features not supported when
running AX.
5
About this Guide
April 13, 2016
• Edited wording in About this guide to include “shutdown”.
•Added a note, aer the rst paragraph in chapter 1, stang that USB Backup/Restore and USB
port funconality is not supported for any JACE-8000 running AX.
•In the topic, “Creang a USB Backup,” added a similarly worded note above the rst step in the
procedure.
•In the topic, “Restoring from a USB Backup,” added the same note (as that used in the
“Creang...” topic) above the rst step in the procedure.
•In the topic, “Recovering factory defaults,” added a note aer the image callouts table, stang
that for any JACE-8000 running AX, USB Backup/Restore and USB port funconality is not
supported. And, that while holding the Backup buon during power up/boot up sll iniates a
factory recovery image, it restores the controller to its factory ship state which is N4.1, etc.
•Added the topic, “Shung down the controller.”
•Added the topic, “Shutdown operaons” under the Reference Informaon.
December 2, 2015
•In the USB Backup and Restore feature topic, added a cauon about USB drives causing the unit
to fail.
•In the Create a USB Backup topic, added a cauon about USB drives causing the unit to fail.
November 20, 2015
The USB backup restore procedure was updated to reect a change in the restore opons.
October 26, 2015
Changes throughout to reect Niagara 4.1 updates.
August 18, 2015
Inial release publicaon.
Related Links
•About this Guide (Parent Topic)
Related documentaon
Addional related informaon is available in the following document(s).
•JACE-8000 Mounng and Wiring Guide
•JACE-8000 Install and Startup Guide
•Niagara Plaorm Guide
Related Links
•About this Guide (Parent Topic)
6
About this Guide
USB backup and restore
The JACE-8000 allows you to back up the enre plaorm and staon to a USB ash drive without
requiring the backup funcons of Workbench. Called a clone backup, the le created by a USB backup
contains a complete image of the plaorm and staon, including system modules and the QNX OS.
NOTE: Starng in Niagara 4.2, the JACE-8000 can be converted (downgraded) to run AX-3.8U1–with
some feature limitaons. For example, for any JACE-8000 running AX the USB Backup/Restore
funconality is not supported. When running AX the USB port on the device is not monitored. Other
unsupported features are IEEE 802.1X wired authencaon and WiFi funconality.
The BackupService, which comes standard with Workbench, backs up staon les to a local
Supervisor or browser PC. A backup made by the BackupService includes only pointers to required
core soware modules. To restore from a backup made using Workbench, not only do you need
Workbench, but also its soware database with matching versions of all required core .dist les,
OS .dist les, and soware modules. Aerwards, use the Distribuon File Installer to restore the
backup.
The JACE-8000 provides the ability to:
•Iniate a backup manually by inserng a USB ash drive into the USB port and pressing the
backup and restore buon on the unit itself.
NOTE: USB backup supports only FAT32 and FAT32X le systems. NTFS is not supported.
CAUTION: Only ash drives (USB scks ≤128GB) are recommended for backup/restore
operaons. USB bus powered external hard drives oen have higher power requirements and
so may not funcon as expected, possibly resulng in permanent damage to the drive or to the
JACE-8000. Plugging in an external hard drive may cause the controller to become
unresponsive, requiring a reboot.
•Restore a USB backup image using a USB ash drive, USB-to-microUSB cable connecon and a
terminal emulator program.
•Recover the factory default image. This feature does not require a USB ash drive, special cable
or terminal emulator. The system pulls the factory image from non-volale, read-only memory.
NOTE: In Niagara 4.7U1 and later, the presence of a USB device inserted in the USB backup/
restore port prevents you from accidentally launching the factory defaults recovery process
while aempng to restore a backup. If a USB device, of any type, is inserted in the backup/
restore port, then recovery is skipped. Consequently, when factory defaults recovery is desired,
no USB device can be inserted in the USB port.
•In Niagara 4.4 and later, the Secure Plaorm Account Recovery feature provides customers with
a secure method of regaining access to their JACE-8000 without losing staon data and
conguraon.
7
USB backup and restore
Related Links
•Creang a USB backup
•Restoring from a USB backup
•Restoring factory defaults
•Reseng plaorm credenals
•Shung down the controller
Creang a USB backup
You may create a clone backup while a staon is running or stopped. When the controller is powered
on, the soware connuously monitors the USB port. Pung a USB ash drive in the port triggers
backup/restore mode.
Prerequisites:
•USB backups are enabled on the controller:
Plaorm Administraon > Advanced Opons > USB Backup Enabled property is selected
NOTE: USB backup supports only FAT32 and FAT32X le systems. NTFS is not supported.
•You need a USB ash drive with enough memory to contain the complete plaorm and staon
image along with the operang system and all soware modules.
CAUTION: Only ash drives (USB scks ≤128GB) are recommended for backup/restore
operaons. USB bus powered external hard drives oen have higher power requirements and
so may not funcon as expected, possibly resulng in permanent damage to the drive or to the
JACE-8000. Plugging in an external hard drive may cause the controller to become
unresponsive, requiring a reboot.
Perform the following steps:
1. Conrm that the controller’s power is on.
2. Insert a USB ash drive into the USB port.
The backup and restore LED turns on.
8
USB backup and restore
1 USB port
2 Micro-A USB debug port
3 Backup and restore buon
4 Shutdown (iniates an orderly shutdown)
5 Backup and restore LED
3. Hold the backup and restore buon unl the LED ashes at medium speed (100mS on and
100mS o), then release the buon.
The system begins the backup. While backing up, the LED ashes slowly (one second on, one
second o).
When the backup completes, the system prepares the USB ash drive to be removed safely.
NOTE: If the backup is unable to complete successfully, the LED ashes rapidly (200ms on,
200ms o, 200ms on, 3s o), indicang an error. In this case, simply unplug the USB thumb
drive, wait for the LED to turn o, then insert the thumb drive and try the backup procedure
again. If problems persist, possible causes could be:
•Insucient disk space on the thumb drive
•Write protect enabled on the thumb driver
4. When the backup and restore LED turns o, remove the USB ash drive and store it in a safe
place.
The backup image includes the contents of the boot paron, /home/ Niagara, /opt/ Niagara, etc.
The name of the resulng image le follows this convenon: hosd (unique host ID of the
JACE-8000), underscore (_) mestamp, For example:
•Qnx-TITAN-D01C-CA36–CB10–4E3B_20170912230355
•Qnx-TITAN-D01C-CA36–CB10–4E3B_20171015212346
Related Links
9
USB backup and restore
•USB backup and restore (Parent Topic)
Other Related Links
•USB backup and restore (Parent Topic)
Restoring from a USB backup
Restoring from a USB backup returns the controller to the state it was in when the system made the
backup. You may restore to a controller other than the one on which the backup was made, provided
that the target controller is the same model. The restore procedure does not require access to
Workbench.
Prerequisites:
•The USB ash drive on which the backup is stored.
CAUTION: Only ash drives (USB scks ≤128GB) are recommended for backup/restore
operaons. USB bus powered external hard drives oen have higher power requirements and
so may not funcon as expected, possibly resulng in permanent damage to the drive or to the
JACE-8000. Plugging in an external hard drive may cause the controller to become
unresponsive, requiring a reboot.
•A USB-to-micro USB cable (same cable as that used to connect a smart phone to a computer).
The Debug port on a controller is a standard Micro-A type USB port for debugging serial
communicaons.
•A terminal emulator (system shell program), such as PuTTY. You use this program to access the
controller’s system shell menu, which lists the restore opons.
•The system passphrase of the system to which you are restoring the backup.
•The system passphrase used to create the backup. If you are restoring the image to a dierent
controller (another of the same model), or if the system passphrase for the controller on which
the backup was made changed since you made the backup, the passphrase required to decode
the backup will be dierent from the current system passphrase.
NOTE: For any JACE-8000 converted to run AX, USB Backup/Restore funconality is not supported.
Also, the USB port on the device is not monitored for inseron/removal of devices.
Perform the following steps:
1. Set up the terminal emulator program running on your PC with the following sengs:
• baud rate: 115200
• data bits: 8
• parity: N
• stop bits: 1
For details on using a serial connecon to this port, see “Secure storage and the SD card”,
“Preparing for new JACE commissioning” and System shell” topics in the JACE-8000 Install and
Startup Guide.
2. Ensure that the controller’s power is o.
10
USB backup and restore
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Otros manuales de Controladores de Niagara
