NETGEAR CM600 Manual de usuario

350 East Plumeria Drive

San Jose, CA 95134

USA

July 2015

202-TBD

CM600 Cable Modem

User Manual

DRAFT

CM600 Cable Modem

Support

Thank you for selecting NETGEAR products.

After installing your device, locate the serial number on the label of your product and use it to register your product at

https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR

recommends registering your product through the NETGEAR website.

For product updates and web support, visit http://support.netgear.com.

Phone (US & Canada only): 1-888-NETGEAR.

Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory.

See the regulatory compliance document before connecting the power supply.

Trademarks

used for reference purposes only.

DRAFT

Contents

Chapter 1 Hardware and Internet Setup

Unpack Your Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Back Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Install and Activate Your Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connect Your Cable Modem to a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Contact Your Cable Internet Provider and Set Up Your Internet Service . . . . 9

Set Up Your Internet Service with Comcast Xfinity. . . . . . . . . . . . . . . . . . . . . 10

Perform a Speed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connect Your Cable Modem to a Router After Installation and Activation . . . 12

Chapter 2 Manage and Monitor

View Cable Modem Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

View Cable Modem Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

View and Clear Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Reboot the Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Reset the Cable Modem to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . 19

Use the Reset Button on the Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Use the Factory Reset Software Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Change the Cable Connection Starting Frequency . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3 Troubleshooting

Use LEDs to Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Cannot Log In to the Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshoot the Cable Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Appendix A Technical Specifications

DRAFT

1. Hardware and Internet Setup

The NETGEAR CM600 Cable Modem provides a connection to high-speed cable Internet with

speeds up to 960 Mbps.1The cable modem is certified by all major cable Internet providers. A

Gigabit Ethernet port provides fast access and downloads. The cable modem supports the

assignment of IPv4 and IPv6 addresses by cable Internet providers.

This chapter covers the following topics:

•Unpack Your Cable Modem

•Front Panel

•Product Label

•Back Panel

•Install and Activate Your Cable Modem

•Connect Your Cable Modem to a Router After Installation and Activation

Note: For more information about the topics covered in this manual, visit the

support website at http://support.netgear.com.

1. Maximum rate is derived from DOCSIS 3.0 specifications and actual throughput varies depending on your Internet subscription with your provider.

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Hardware and Internet Setup

CM600 Cable Modem

Unpack Your Cable Modem

Your package contains the following items.

Ethernet cable

Power adapter

Cable modem

Figure 1. Package contents

Front Panel

The cable modem provides status LEDs on the front.

Power LED

Downstream LED

Upstream LED

Internet LED

Ethernet LED

Figure 2. Cable modem front view

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Hardware and Internet Setup

CM600 Cable Modem

You can use the LEDs to verify status and connections. The following table lists and

describes each LED on the front panel of the cable modem.

Table 1. LED descriptions

LED Icon Description

Power • Green. Power is supplied to the cable modem.

• Off. No power is supplied to the cable modem.

• Red. The cable modem is too warm and might overheat. For more information

about this condition, see Use LEDs to Troubleshoot on page 24.

Downstream • Solid amber. One downstream channel is locked.

• Solid green. Two or more downstream channels are locked.

• Blinking green. The cable modem is scanning for a downstream channel.

• Off. No downstream channel is locked.

Upstream • Solid amber. One upstream channel is locked.

• Solid green. Two or more upstream channels are locked.

• Blinking green. The cable modem is scanning for an upstream channel.

• Off. No upstream channel is locked.

Internet • Solid green. The cable modem is online.

• Blinking green. The cable modem is synchronizing with the cable Internet

provider’s cable modem termination system (CMTS).

• Off. The cable modem is offline.

Ethernet • Green. A powered-on device is connected to the Ethernet port at 1000 Mbps.

• Amber. A powered-on device is connected to the Ethernet port at 10/100 Mbps.

• Blinking green or amber. The Ethernet port is processing traffic.

• Off. No device is connected to the Ethernet port.

Product Label

The product label on the side of the cable modem displays the serial number and MAC

address of the cable modem and login information, including the default IP address, default

user name, and default password.

MAC address

Serial number

Figure 3. Product label

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Hardware and Internet Setup

CM600 Cable Modem

Back Panel

The back panel provides the connections and button shown the following figure.

Power adapter input

LAN Gigabit Ethernet port

Coaxial cable connector

Reset button

Power On/Off button

Figure 4. Cable modem back panel

Install and Activate Your Cable Modem

The cable modem provides a connection between your cable Internet provider’s network and

your computer, router, or WiFi router.

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Hardware and Internet Setup

CM600 Cable Modem

Connect Your Cable Modem to a Computer

During the installation and activation, you must connect the cable modem directly to a

computer.After installation and activation, you can connect the cable modem to a router (see

Connect Your Cable Modem to a Router After Installation and Activation on page 12).

Computer

Cable modem

Coaxial cable to Ethernet

cable

Power adapter

cable outlet

Figure 5. Connect the cable modem directly to a computer

Note: Before you connect your cable modem and contact your cable Internet

provider, collect your cable account number, account phone number,

and login information (your email address or user name and password).

To connect your cable modem directly to a computer:

1. Connect a coaxial cable.

Use the coaxial cable that your cable company provided to connect the cable port on the

cable modem to a cable wall outlet or a line splitter. Make sure that the cable is tightly

connected.

Note: If Comcast Xfinity is your cable Internet provider, Comcast Xfinity

recommends connecting your cable modem directly to a cable wall outlet.

2. Turn off the computer to which you intend to connect the cable modem.

3. Use the Ethernet cable provided in the package to connect the Gigabit Ethernet port on the

cable modem to an Ethernet port on the computer.

4. Turn on the computer.

5. Connect the power adapter provided in the package to the cable modem and plug the power

adapter into an electrical outlet.

When the startup procedure is completed, the Power LED lights green .

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Hardware and Internet Setup

CM600 Cable Modem

6. Wait for the cable modem to come online.

It takes at least 10 minutes for the cable modem to come online on the network. During

this time, the LED behavior is as follows:

•The Downstream LED lights amber when one downstream channel is locked.

•The Downstream LED lights green when more than one downstream channel is

locked.

•The Upstream LED lights amber when one upstream channel is locked.

•The Upstream LED lights green when more than one upstream channel is

locked.

•After the cable modem registers with your cable Internet provider, the Internet LED

lights green .

Even though an Internet connection is established, Internet service is available only after you

set it up with your cable Internet provider.

For information about how to set up your Internet service, see Contact Your Cable Internet

Provider and Set Up Your Internet Service on page 9.

Contact Your Cable Internet Provider and Set Up Your Internet

Service

You must contact your Internet service provider (ISP) and tell them that you are using the

cable modem.

To set up your Internet connection:

1. Contact your cable Internet provider and do the following:

a. Check with your cable Internet provider to confirm that this cable modem is allowed

on your cable network.

This cable modem might not be compatible with certain cable networks.

b. If this cable modem is allowed on your cable network, inform your cable Internet

provider that you are installing a new cable modem that you bought from a retail

store.

c. Provide your cable Internet provider with the cable modem’s model number, which is

CM600.

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Hardware and Internet Setup

CM600 Cable Modem

You can also visit your cable ISP’s website and follow the onscreen instructions to set up

your Internet service.

Cable Internet Provider Contact Information

Cablevision Telephone number depends on your region.

http://www.cablevision.com

https://install.optimum.com/JointInstall/

Comcast XFINITY https://www.comcast.com/activate

http://www.xfinity.com/internetsetup

http://www.xfinity.com/internetsupport

Mediacom 1-844-2SIMPLE (1-844-274-6753)

https://maestro.mediacomcc.com/walledgarden/page/login.jsp

Time Warner Cable 1-800-892-2253

https://elb02.activatemymodem.com/authentication

Note: Your cable Internet provider’s contact information might change. You

can also find the contact number in your monthly Internet service

billing statement.

2. When asked, provide the cable modem’s serial number and MAC address on the product

label.

3. Wait for your cable ISP to confirm that your cable modem is active.

4. If you do not get an Internet connection with the cable modem, ask your cable ISP to look for

your cable modem online, and do one of the following depending on what your cable ISP

tells you about your cable modem:

•If the cable modem is not visible, your cable ISP can give you instructions to verify

why the cable modem does not connect with your high-speed Internet service.

•If the cable modem is visible to your cable ISP, reboot the computer, laptop, or home

gateway that is connected to the cable modem. Try checking your online status again.

Set Up Your Internet Service with Comcast Xfinity

If Comcast Xfinity is your cable Internet provider, set up Internet service by using Comcast

Xfinity’s self-activation process. If you are unable to self-activate your modem router, call

Comcast Xfinity customer service. After you complete the setup, perform a speed test.

Use the Self-Activation Process to Set Up Your Internet Connection

Before you start the self-activation process, make sure that your account number, account

phone number, and login information (your email address or user name and password) are

nearby.

DRAFT

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