NETGEAR CM500V Manual de usuario

Quick Start

Voice Cable Modem

Model CM500V

Package Contents

Cable modem

Ethernet cable

Power adapter

Coaxial cable

(not included)

Power adapter

Cable modem Ethernet cable

Cable wall outlet

6. Wait for the Online LED to light green.

This process might take up to 10 minutes.

Note: When the Online LED lights, your cable

modem is not connected to the Internet yet.

You must activate your cable modem with your

Internet service provider.

7. Connect a computer to the cable modem.

Use an Ethernet cable to connect a computer to

the Ethernet port on the cable modem.

1. Collect your cable Internet provider

information.

Collect your cable account number, account

phone number, and login information (your email

address or user name and password).

2. Turn o existing modems and routers.

If you are replacing a modem that is currently

connected in your home, unplug the modem and

plug the new cable modem into the same outlet.

3. Connect a coaxial cable.

Use a coaxial cable that is provided by Comcast

Xﬁnity to connect the cable port on the

cable modem to a cable wall outlet.

Make sure that the cable is tightly connected.

4. (Optional) Connect a phone.

If you use Xﬁnity Voice, connect your phone to

the Tel 1 port on the cable modem with phone

cable.

If you subscribe to two phone lines, connect the

other phone to the Tel 2 port.

Note: The Tel 2 port works only for a two-phone

line subscription.

5. Connect the power adapter.

Connect the power adapter to the cable modem

and plug the power adapter into an electrical

outlet.

When the startup is complete, the Power LED

lights green. If the Power LED does not light,

press the Power On/O button.

8. Call Comcast Xﬁnity to activate your

Internet service.

For information about how to activate your

Internet service, see Activate Your Internet

Service With Comcast Xﬁnity.

Note: Aer you install and activate the

cable modem, you can disconnect the computer

and connect a router to the cable modem. For

more information, see Connect a Router.

9. Place a test call.

Note: To make calls, you need a voice service

subscription with Comcast XFINITY.

Dial a number to place a test call.

Phone cable

Computer

Phone

(optional) Phone

cable

trademarks are used for reference purposes only.

Support

Thank you for purchasing this NETGEAR product. You can visit

www.netgear.com/support to register your product, get help, access the latest

downloads and user manuals, and join our community. We recommend that you

use only ocial NETGEAR support resources.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

If you are experiencing trouble installing your cable modem, contact NETGEAR

at 1-866-874-8924. If you are experiencing trouble connecting your router,

contact the router manufacturer.

Customer-owned cable modems might not be compatible with certain

cable networks. Check with your cable Internet provider to conﬁrm that this

NETGEAR cable modem is allowed on your cable network.

Note: You can purchase an uninterrupted power supply, sold separately,

for continued service during power outages. To view a list of compatible

uninterrupted power supplies, visit the NETGEAR cable products web page.

Activate Your Internet Service With

Comcast Xﬁnity

To activate your Internet service, call Comcast Xﬁnity customer service at

either of the following phone numbers:

• 1-855-OK-BEGIN (1-855-652-3446)

• 1-800-Xﬁnity (1-800-934-6489)

Before you call Comcast, collect the following information:

• Xﬁnity account number

• The phone number associated with your Xﬁnity account

• Xﬁnity login information (your email address or user name and

password)

• Modem model number, which is CM500V

• Modem serial number

• Modem MAC address

• Modem MTA MAC address

Your cable modem’s serial number and MAC address are on the cable

modem label.

Connect a Router

Aer you install the cable modem and activate your Internet service, you

can disconnect the computer and connect a router to the cable modem.

¾To connect a router to the cable modem:

1. Reboot the cable modem by unplugging the power cable from the

cable modem and plugging it back in.

Wait for the Online LED to stop blinking and light solid green.

2. Use an Ethernet cable to connect the Ethernet port on the

cable modem to the WAN or Internet port on the router.

3. Power on the router.

4. Wait until the router is ready.

5. Connect a computer to the router.

For more information about how to set up your router, see the

documentation that came with your router.

Cable

modem Router Computer

Phone

(optional)

March 2018

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134, USA

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