NEC Single Line Manual de usuario

Single Line Telephone User Guide

Electra Elite®

NECK-012 Single/cover 11/6/01 12:31 PM Page 3

General Information

The following should be considered when reviewing this User Guide:

➤Access to many features is based on system assignments. Some access codes may

vary from those stated in this user guide and not all features may be available

from your telephone.

➤The Flash or Tap key located on certain models of Single Line Telephones can

be used in place of the hookswitch.

Quick ReferenceGuide

OUTSIDE CALLING

Outside Call Dial _

9➤Dial Telephone Number

Last CO/PBX Number Redial Dial *

Speed Dial Dial 77 ➤Dial 00~99

Trunk Queue Receive Trunk Busy Indication ➤Dial 78

INTERNAL CALLING

Station Call Dial Station Number

Tone Override Reach Busy Station ➤Dial *

Voice Over Originate Reach Busy Station ➤Dial 6

Quick Transfer to Voice Mail Dial Station Number ➤7

WITH A CALL IN PROGRESS

Hold Hookswitch

Transfer Hookswitch ➤Dial Station Number

Quick Transfer to Voice Mail Hookswitch ➤Dial Station Number ➤7

Conference Hookswitch ➤Place 2nd Call ➤Hookswitch

Call Park System SET: Hookswitch ➤Dial 4*➤Dial 0~9

RETRIEVE: Dial 4 # ➤Dial 0~9

Voice Over Answer Receive Voice Over ➤Replace handset ➤

Lift handset ➤Converse

FROM THE INTERCOM

Internal Paging Dial 51~54 ➤Page

External Paging Dial 55~59 ➤Page

Call Pickup Dial 68 for All Calls

6*for CO/PBX Calls

Call Pickup Direct Dial 67 ➤Dial Station Number

Call Forward SET: Dial 41 for Forward All ➤Dial Destination

43 for Busy/No Answer

CANCEL: Dial 42 for Forward All

44 for Forward Busy/No Answer

Programming Speed Dial Dial 76 ➤Dial 80~99 ➤Dial Trunk

Access Code ➤Dial telephone number

NECK-012 Single/cover 11/6/01 12:31 PM Page 4

Table of Contents

PAGES 2 & 3

Answering Calls

Placing Calls

Holding Calls

Transferring Calls

PAGES 4 & 5

Conference

Conference Bridge

Call Park

Tone Override

Voice Over

PAGES 6 & 7

Call Forwarding

Paging

PAGES 8 & 9

Call Pickup

Do Not Disturb

Account Code Entry

Account Code Forced/Verified/Unverified

ACD/UCD

Programming Station Speed Dial

NECK-012 Single/insides 11/6/01 12:29 PM Page 1

Answering Calls

RINGING CALLS

➤Lift handset.

➤Converse.

NOTE 1: Distinctive ringing tones are provided for internal and outside calls.

NOTE 2: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.

If the call is unanswered after a preprogrammed time interval, calls will also ring at the

assigned secondary station.

CALL ALERT NOTIFICATION

With a call in progress:

➤Receive Call Alert Notification.

➤Replace handset to disconnect the present call.

➤Lift handset to converse with second call.

Placing Calls

INTERNAL CALLS

➤Lift handset.

➤Dial station number or 0for the attendant.

NOTE 1: When calling a multiline telephone, dialing 1after the station number will change ringing to

voice or voice to ringing.

NOTE 2: To directly access a personal voice mailbox, dial 7after dialing the station number.

OUTSIDE CALLS

➤Lift handset.

➤Dial trunk access code, i.e. _

➤Dial telephone number.

➤Converse.

LAST CO/PBX NUMBER REDIAL

➤Lift handset.

➤Dial Last Number Redial code *.

➤Converse.

NECK-012 Single/insides 11/6/01 12:29 PM Page 2

STATION/SYSTEM SPEED DIAL

➤Lift handset.

➤Dial Speed Dial code 77.

➤Dial Speed Dial Memory location:

➤Station Speed Dial 80~99.

➤System Speed Dial 00~79.

➤Converse.

TRUNK QUEUING

Upon receiving busy tone when all outside lines are busy:

➤Dial Trunk Queue set code 78.

➤Replace handset.

NOTE: When an outside line is available, your telephone will ring; lift handset and place call (no need to

dial Trunk Access code).

Holding Calls

EXCLUSIVE HOLD

With a call in progress:

➤Press Hookswitch.

NOTE 1: Replacing the handset when a call is on hold will cause the held call to immediately ring your

station.

NOTE 2: Once a call is placed on hold, the telephone can be used to place another internal or outside call or

access a feature (i.e. Call Pickup). Replace handset to return to the original party.

Transferring Calls

With a call in progress:

➤Press Hookswitch.

➤Dial station number.

➤Announce call (optional.)

➤Replace handset.

NOTE 1: If the called station is busy, replacing handset will initiate a camp-on. An unanswered camp-on

or ring transferred call will recall to your telephone after a preprogrammed time interval.

NOTE 2: To return to the original party, press Hookswitch twice.

NOTE 3: To transfer a call directly to a personal voice mailbox, dial 7after dialing the station number.

NECK-012 Single/insides 11/6/01 12:29 PM Page 3

Conference

With an internal call in progress:

➤Press Hookswitch.

➤Place second call (internal or outside).

➤Announce conference.

➤Press Hookswitch to establish conference.

NOTE 1: Repeat above procedure to add a fourth party.

NOTE 2: No more than 1 outside party can participate in a conference.

NOTE 3: A conference may be placed on Hold by pressing Hookswitch. Replacing the handset will cause

the conference call to ring your telephone.

Conference Bridge

Start a conference call from an internal extension:

➤Call a Conference Bridge extension.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

Start a conference call from an an off premise location:

➤Call a line that is directed to the Conference Bridge.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

Start a conference call from an incoming CO call using an Automated Attendant:

➤Call an outside line that is answered by an Automated Attendant.

➤Dial the extension of the Conference Bridge.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

Start a conference call from an incoming CO call using an Attendant:

➤Call the attendant, and ask to be transferred to a Conference Bridge extension.

➤Wait until the transfer is complete.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.

NECK-012 Single/insides 11/6/01 12:29 PM Page 4

Call Park

With a call in progress:

➤Press Hookswitch.

➤Dial Call Park set code 4*.

➤Dial Call Park location 0~9.

➤Replace handset.

NOTE: If the dialed Call Park location is busy, dial another Call Park location (O~9).

RETRIEVING A PARKED CALL

➤Lift handset.

➤Dial Call Park retrieval code 4#.

➤Dial Call Park location 0~9.

➤Converse.

Tone Override

When calling a busy multiline telephone:

➤Dial Tone Override code *.

➤Wait for signalled party to answer.

Voice Over

ORIGINATE ANSWER

When calling a busy telephone: With a call in progress:

➤Dial Voice Over code 6.➤Receive Voice Over announcement.

➤Announce message. ➤Replace handset; first call is terminated.

➤Lift handset when phone rings.

➤Converse with Voice Over originator.

NECK-012 Single/insides 11/6/01 12:29 PM Page 5

Call Forwarding

FROM YOUR STATION

SET CANCEL

➤Lift handset. ➤Lift handset.

➤Dial Call Forward set code: ➤Dial Call Forward cancel code:

➤Forward All 41 ➤Forward All 42

➤Forward Busy/No Answer 43 ➤Forward Busy/No Answer 44

➤Dial destination station number ➤Replace handset.

or voice mail or trunk access code

and outside number.

➤Replace handset.

NOTE: While set, Call Forward All will override Call Forward Busy/No Answer setting.

CALL FORWARD ALL SPLIT/CENTREX

FROM YOUR STATION

SET CANCEL

➤Lift handset. ➤Lift handset.

➤Dial Call Forward-All ➤Dial Call Forward-All

Split set code: _____. Split cancel code: _____.

➤Dial 1 for internal, ➤Dial 1 for internal,

0for external or 2 for Centrex. 0 for external or 2 for Centrex.

➤Dial the destination number. ➤Dial the destination number.

➤Replace handset. ➤Replace handset.

CALL FORWARD BUSY/NOANSWER (CFW B/NA)

FROM YOUR STATION

SET CANCEL

➤Lift handset. ➤Lift handset.

➤Dial Call Forward Busy/No ➤Dial Call Forward Busy/No

Answer Split set code: _____. Answer Split cancel code: _____.

➤Dial 1 for internal, ➤Dial 1 for internal,

0for external or 2 for Centrex. 0 for external or 2 for Centrex.

➤Dial the destination number. ➤Dial the destination number.

➤Replace handset. ➤Replace handset.

NECK-012 Single/insides 11/6/01 12:29 PM Page 6

Paging

➤Lift handset.

➤Dial Paging code:

INTERNAL EXTERNAL

➤All Zones 51 ➤All int. & ext. 59

➤Zone A 52 ➤All Zones 55

➤Zone B 53 ➤Zone A 56

➤Zone C 54 ➤Zone B 57

➤Zone C 58

➤Page.

➤Wait for Meet-Me Answer or replace handset.

MEET-MEANSWER

➤Lift handset.

➤Dial Meet-Me Answer code:

➤Internal page 5*

➤External page 5#

➤Converse.

CALL FORWARD BUSY/NOANSWER OR

ALL SPLIT/CENTREX FROM A DESTINATION

SET CANCEL

➤Lift handset. ➤Lift handset.

➤Dial Call Forward Busy/No ➤Dial Call Forward Busy/No

Answer or All Split set code: _____. Answer or All Split cancel code: _____.

➤Dial 1 for internal, ➤Dial 1 for internal,

0for external or 2 for Centrex. 0 for external or 2 for Centrex.

➤Dial CAR key or ➤Dial CAR key or

station number to be forwarded. station number to be un-forwarded.

➤Dial the destination number. ➤Replace handset.

➤Replace handset.

NECK-012 Single/insides 11/6/01 12:29 PM Page 7

Call Pickup

CALL PICKUP SYSTEM CALL PICKUP DIRECT

Upon hearing ringing at Upon hearing ringing or voice

another telephone: announcement at another telephone:

➤Lift handset. ➤Lift handset.

➤Dial Call Pickup code: ➤Dial Call Pickup Direct code 67

➤All Calls 68 ➤Dial station number of the

telephone to be answered.

➤CO/PBX Line 6*

➤Converse.

➤Night Call Pickup 69

➤Converse.

Do Not Disturb

SET CANCEL

➤Lift handset. ➤Lift handset.

➤Dial DND set code 40.➤Dial DND cancel code 42.

➤Replace handset. ➤Replace handset.

Account Code Entry

With an outside call in progress:

➤Press Hookswitch.

➤Dial Account Code Entry Code ____.

➤Dial Account Code (16 digits maximum).

➤Press Hookswitch to return to held call.

NECK-012 Single/insides 11/6/01 12:29 PM Page 8

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