NEC Level II Manual de usuario

ultiline Telephone

User Guide

NEC

LEVEL II

ELECTRA PROFESSIONAL

TELEPHONES

8 Line Non Display 16 Line Display

16 Line Non Display with

DSS/BLF

One Touch Keys

24 Line Display with

DSS/BLF

One Touch Keys

1. Speaker

2. Line Keys/Feature Access Keys

3. Dialpad/Dedicated Function Keys

4. Microphone

5. Volume Control

6. Large LED

7. Alphanumeric Display

8. One Touch Keys

9. Hookswitch

8 Line Non Display

16 Line Non Display

16 Line Display

16 Line Non Display with

DSS/BLF

One Touch

Keys

1. Speaker

2. Line Keys/Feature

Access Keys

3. Dialpad/Dedicated

Function Keys

4. Microphone

16 Line Display with

DSS/BLF

One Touch Keys

Volume Control

Large LED

Alphanumeric Display

8. One Touch Keys

Hookswitch

10. Built-in Headset Jack

Table of Contents

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Placing Calls

Microphone Control

Speakerphone Calls

Holding Calls

Pages6&7

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Transferring Calls

Conference

Call Park

System

Station Busy/No Answer Options

Pagesa&

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CO/PBX Dialing Options

PageslO&ll

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Call Pickup

Paging

Background Music

Call Forwarding

Pages12&13

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Customized Message

Station Outgoing Lockout

Account Code Entry

Account Code Forced/Verified

DISA

Password

Pages14&15

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ACD/UCD

Volume Control

Programming

Character Entry Codes and Quick Reference Guide

GENERAL INFORMATION

The following should be considered when reviewing this User Guide:

Instructions are provided for Electra Professional and Electra Elite

telephones. When using an Electra Professional telephone, note that

ANS=Answer,

TRF=Transfer,

SPKR=Speaker,

CNF=Conf,

FNC=Feature,

LNR/SPD=Redial.

All operational instructions assume Prime Line Pickup is assigned to

intercom dial tone, Ringing Line Preference is assigned to all telephones, a

Call Appearance and Call Arrival key has been assigned to all multiline

telephones and only a single tenant has been assigned in the system.

All access codes listed are standard; some may vary based on system

assignment.

Access to many features is based on system assignments. Not all features

may be available from your telephone.

Telephones equipped with displays will provide useful call processing

information such as digits dialed, recall indications, feature confirmation, etc.

LED INDICATIONS

FUNCTION

’

CO LINE KEYS:

Incoming Call

Held Call -Your Telephone

Held Call

Other Telephone

Call in Progress

Your Telephone

Other Telephone

Hold Recall

LARGE LED:

Incoming

CO/PBX,

DIT or ANA Call

Incoming Intercom, TIE Line or DID

Call

Message from Attendant

Voice Mail Message

Feature (FNC) KEY:

DND Set

Call Forward Set

Callback Request

ICM LED:

Incoming Call

Call in Progress

Held Call

LAMP STATUS

Rapid Flashing Red

Slow Flashing Green

Slow Flashing Red

Steady Green

Steady Red

Intermittent Flashing Green

Rapid Flashing Green

Rapid Flashing Red

Slow Flashing Green

Slow Flashing Red

Intermittent Flashing Red

Slow Flashing Red

Flashing Red

Steady Red

Flashing Red Conf LED

ANSWERING CALLS

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RINGING CALLS

Lift handset

Converse

NOTE

: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary

station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the

assigned secondary station.

RINGING

CALLS

TO A

CALL ARRIVAL KEY

Lift handset

Converse

NOTE 1 :

Call Arrival

key must be assigned to appear and ring at a

Line Key/Feature

Access Key.

NOTE 2 : A Call Appearance key must be available to answer an incoming outside call

VOICEANNOUNCE CALLS

Ensure

MIC

LED is lit

Adjust

Speaker

volume

or A) as needed

Respond handsfree

NOTE: The handset may be used at any time during the conversation.

CAMP-ON (CALL WAITING)

Receive camp-on tone while on another call:

Replace handset to disconnect present call

OR Press

Hold

and press the

Hookswitch

to converse with second party

CALL ALERT NOTIFICATION

With a call in progress:

Receive Call Alert Notification

Press

Hold,

converse with

second

party

NOTE 1 : The second call may be placed on Hold if the CO Line appearance is assigned or if a

Call Appearance

key is available.

NOTE 2 : Press flashing Line Key, Call Appearance key or Conf key to return to the first call.

PLACING CALLS

INTERNAL CALLS

Lift handset

Dial station number or “0” for the attendant

Press

Feature Access Key

One Touch Key

programmed for Direct

Station Selection

Voice announce after tone burst or wait for ringing call to be answered

NOTE 1: When calling a

multiline

telephone, dialing 1 after the station number will change

ringing to voice or voice to ringing.

NOTE 2: To directly

access

a personal voice mailbox, dial 7 after dialing the station number.

OUTSIDE CALLS

Lift handset

Dial trunk access code

e 9

Press idle

Outside Line Key

Dial telephone number

Converse

LAST

CO/PBX

NUMBER REDIAL

Lift handset

Press Redial

(LNR/SPD)

Dial Last Number Redial code

Converse

STATION/SYSTEM SPEED DIAL

Lift handset

Press Redial

(LNR/SPD)

and dial Speed Dial Memory location:

D Station Speed Dial 80-99

D System Speed Dial 00-79

Press

Feature Access Key

One Touch Key

programmed for Station

Speed Dial

Converse

TRUNK QUEUING

After dialing trunk access code or pressing a busy Line Key and receiving trunk

busy indication:

Dial Trunk Queue set code 78

Replace handset

NOTE: When a line is available, your telephone

will

ring;

lift

handset and place call.

MICROPHONE CONTROL

Press

Feature (FNC)

Dial

MIC

On/Off code

NOTE 1: Lit

MIC

LED indicates

M/C

on.

NOTE 2:

MIC

ON/OFF key may be assigned to a Feature Access Key or One Touch Key.

SPEAKERPHONE CALLS

Press

Speaker;

LED lights

Ensure

MIC

LED is lit

Place internal or outside call

Converse

Press

Speaker

to disconnect call

NOTE: The handset may be used at any time during the conversation.

To resume handsfree

operation or to monitor a call,

press Speaker

(LED lights) and replace handset.

HOLDING CALLS

NON-EXCLUSIVE HOLD

With a call in progress:

Press

Hold

EXCLUSIVE HOLD

With a call in progress:

Press

Feature (FNC)

Press

Hold

NOTE 1: To retrieve a held call, press the flashing Line Key, Call Appearance key or Conf key

(internal calls).

NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held

line appearance or Call Appearance key

NOTE 3: After a preprogrammed time, the held call will recall to the originating station.

Once in a

recall condition, Exclusively Held calls can be retrieved from any station with the held line

appearance or Call Appearance key.

TRANSFERRING CALLS

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USING MANUA

DIAL

USING DIRECT STATION

With a call in progress:

SELECTION (DSS)

Press

Transfer

Dial station number

Announce call (optional)

Replace handset

With a call in progress:

Press

Transfer

Press programmed

DSS

Announce call (optional)

Replace handset

NOTE 1:

the called station is busy replace handset to initiate a camp-on. Unanswered

camp-

ons and unscreened transfers will recall to the attendant telephone. After answering the recall,

pressing Feature (FNC) 86 will transfer the call to the personal voice mailbox of the station

number dialed.

NOTE 2: To return to the original party, press flashing Line Key, Call Appearance

key or

Conf

key.

NOTE 3: A Feature Access Key or One Touch Key may be assigned for DSS.

NOTE 4:

transfer a

call

directly to

a personal voice mailbox, dial 7 after dialing the

station number.

CONFERENCE

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With a call in progress:

Press

Conf

Place second call (internal or external)

Announce conference

Press

Conf

to establish conference

NOTE 1: Repeat above procedure to add an additional party. (Maximum 2 outside parties.)

NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after

the conference has been established. The parties may continue to converse in private. Press the

flashing Conf key to return to the conversation.

CALL PARK

SYSTEM

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SET

With a call in progress:

Press

Transfer

Dial Call Park Set code

Dial Call Park location

O-9

Replace handset

RETRIEVE

From any station:

Lift handset

Dial Call Park Retrieval

code 4#

Dial Call Park location

0-9

Converse

NOTE: If the dialed Call Park location is busy, dial another Call Park location (O-9).

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