NEC NECCare Platinum Express5800/A1160 Manual de usuario

Express5800/A1160 Server Platinum Warranty

NECCare

■■■■■■■

NEC

are

Platinum

Warranty

Program for the

Express5800/A1160

Enterprise Server

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document is warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, Customer data, and operator control. Since implementation by

Customers of each product may vary, the suitability of specific product configurations

and applications must be determined by the Customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NECCare is a trademark of NEC Corporation of America

NEC is a registered trademark of NEC Corporation and is used under license.

PN:

460-00015-000

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

Express5800/A1160 Server Platinum Warranty

Contents

Introduction.........................................................................................................................2

Program Highlights.............................................................................................................2

Supplemental Professional Services ...................................................................................3

Registered Limited Warranty..............................................................................................4

Who is Protected? ...............................................................................................................5

What is Covered and what is Not Covered? .......................................................................5

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for..................................................................................................................6

How You Can Get Warranty Service..................................................................................6

Limitation of Damages and Implied Warranties.................................................................7

Eligible Locations for 4-Hour Support for the NEC Express5800/A1160 Server ..............8

Introduction

NEC Corporation of America, “NECAM”, offers a breadth of

service options for its hard ware and soft ware solutions,

including NECCare Warranty programs. This document will

focus on NECAM’s NECCare Platinum Warranty Program for

the Express5800/A1160 Enterprise Server.

Program Highlights

NEC Corporation of America’s Platinum NECCare

Maintenance and Service Warranty Program offers you the

following benefits:

■

3 Years of Platinum Warranty coverage

■

Toll-free hardware technical support 24x7x365 in the

continental US and Canad a.

■

24x7 Email Alert Generation

♦

NEC Service Management software is enabled and

configured to monitor fatal and reco verable

hard ware errors resulting in Email notifications to

the systems administrator and NECAM Technical

support.

■

4-hour on-site Repair Support

♦

An authorized service technician will be on-site

within 4-hours once a service call is deemed

necessary following trouble-shooting efforts

between the Custo mer and NECAM

♦

Replacement parts will also arrive within 4-hours of

problem diagnosis. Customer must be able to sign

and receive parts as requested by NEC to meet 4-

hour, Same Day support.

♦

Spare parts will be stored at a NECAM authorized

stocking location within a 120-mile radius of the

customer installation address.

♦

The parts pool for Platinum Maintenance and

Support are sto cked after the receipt of Customers’

purchase order by NEC. Lead -time is dependant on

parts availability. NECAM will infor m Customer by

email when parts are in place.

NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. Service levels are response time objectives

and are NOT Guarantees. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is

outside of a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be

assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability.

Customer must be able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service.

Express5800/A1160 Server Platinum Warranty

■

Training

♦

NEC will train/certify 2 local CSR’s to provide

onsite repair prior to installation/product acceptance

♦

CSR certification will be evaluated twice a year

Supplemental Professional Services

NECCare Services are designed to reduce risks and protect

your IT investment with the NEC Express5800/A1160

Enterprise Server through warranty and maintenance,

implementation/installation and relocation services.

■

INSTALLATION SERVICE

♦

NEC installation services are required when

implementing an NEC Express5800/A1160

Enterprise Server. Installation services are fee-

based and will be conducted by an NEC Engineer

and or a Certified NEC Service Provider.

♦

Requires preplanning for installation by NECAM

and the Customer. An Installation Site Preparation

Guide will be delivered and agreed upon between the

Customer and NECAM prior to installation. This

document will provide an Outline of the Installation

Plans and Processes.

♦

Installation will take (2) days on-site. Installation

includes; Hardware, Operating System; network

connection, configuratio n and ad ministrator training

at the Customer site. Anything beyond the 2 days

will require additional fees.

■

RELOCATION SERVICE

NEC relocation services is a fee-based service delivered

by an NEC Engineer or a NEC Certified Service

Provider to help Custo mers protect their IT investments

by reducing risks, including minimal downtime, that are

known to be associated with relocation.

♦

NECAM or the Certified Ser vice Provider will work

with the Customer to plan and coordinate the move.

♦

NECAM’s Engineers will with the Customer

System’s Administrator to shut-down the server,

dismantle what is necessary and crate the server(s),

and will once relocated, install the server into the

new facility.

♦

The original shipping carton should be retained for

limiting risks asso ciated with relocation. If a new

container is needed from NEC, a fee can be assessed

and additional lead time will be required for the

special order item.

♦

NECAM will arrange at the Customers cost,

transportation from the old location and to the new

one. Customer may choo se its own shipping vendor

over NECAM’s, but NECAM must be able to work

with the shipper to ensure proper requirements are

met.

♦

Relocatio n of equipment with NECCare Platinum

support requires placeme nt o f parts to support the

server(s) within a 120-miles radius of the ne wly

relocated server. Costs asso ciated with relocation of

parts may be passed to the Customer if NECAM was

not notified of relocation 30-days prior to the actual

physical move of the server(s).

♦

If Customer relocates the NEC server without the

use of NECCare Professional Services, NEC may

require your server to be recertified at an add itional

fee to revalidate and maintain the warranty of yo ur

server. Any damage occurring during a non-NEC

assisted move will void the warranty of the server.

Please refer to the section in this document entitled:

What is Covered and What is Not Covered for

further information.

Registered Limited Warranty

NEC Corporation of America warrants this Prod uct to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditions.

If service requires the replacement of any parts, components,

or modules, the rep lacement items become the property of

Customer and the rep laced items beco me the property of

NECAM. The warranty period for the Machine is from its

original Date of Installation; the date on the invoice is

considered the Date of Installation unless NEC notifies you

other wise.

Express5800/A1160 Server Platinum Warranty

NECAM ma y use new, used, serviceab le, or reconditioned

parts, components, or modules that are in good working order

as rep lacements. Replacement items shall be of like kind and

quality of those replaced.

If you do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service.

Who is Protected?

This warranty may be enforced only by the original purchaser

of the Product and is not transferable.

What is Covered and what is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The following are not

covered by this warranty:

1. Any Prod uct that is not distributed in the U.S.A. or Canada

by NEC Corporation of America.

2. Any Product on which the serial number has been defaced,

modified, or removed.

3. Any Product that has been removed from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

♦

Accident, misuse, abuse, neglect, fire, water,

lightning or other acts of nature, improper storage,

unauthorized Product modificatio n, or failure to

follow instructions supplied with the Product.

♦

Alteration, repair or attempted repair by anyone not

authorized by NEC Corporation of America.

♦

Any re-shipment or physical movement of the

Product (claims must be presented to the carrier).

♦

Relocatio n, removal or re-installation of the

Product.

♦

Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tap es, or any accessories used in connection with

the Product.

6. This warranty covers only NEC Corporatio n o f America -

supplied components. Service req uired as a result of third

party compo nents is not covered under this warranty,

including third-party software even if it is distributed by

NECAM.

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation of America will pay labor and material

expenses for covered items, but NEC Corporation of America

will not pay for the following:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs of initial technical adjustments (set-up), including

adjustment of user controls.

How You Can Get Warranty Service

EXPRESS 5800/A1160 Enterprise Server NECCare Customers in

the co ntinental U.S. and Canada have one phone number to use

when calling for technical support or hardware repair on their

Express5800/A1160 Enterprise Server. Calls for initiating a

repair req uest should be made by calling: 1-877-NEC-0064.

Be prepared to provide the Serial Number to your server to

NEC for quick response.

For easy reference, write down your Serial Number here:

SN:_______________________________________________

Technical support or warranty service ma y also be obtained by

contacting your local NEC Corporation of America authorized

service provider.

When arranging for a hardware repair, yo u will speak with a

trained technician. The technician will determine whether you

have a hardware or software failure and then will provide yo u

with the appropriate service optio ns. If appropriate, you will

be given instructions on ho w to return your CRU part in a

NECAM supplied box. You may be given a reference number

that you should retain for your record s.

Express5800/A1160 Server Platinum Warranty

If NECAM authorizes on-site service for your repair, a

qualified technician will arrive at your site within four (4)

hours fro m the time of dispatch. If you are located outside of

a service coverage area, travel charges will be applied.

All parts or systems returned to NECAM must be accompanied

with an RMA (Return Material Authorization) number. To

obtain an RMA number for product return, please contact the

A1160 Enterprise Ser ver Customer Support line at: 1-877-

NEC-0064.

NEC Corporation of America may require that you provide the

original bill of sale or receipt as proof of purchase in order to

obtain warranty service. Please retain such proof of purchase

with your records.

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our option. NEC Corporation of America shall not be liable

for:

1. Damage to other property caused by any defects in this

product, damages based upon inconvenience, lo ss o f use of

the product, loss of time or data, commercial loss; or

2. Any other damages of any kind.

NEC CORPORATION OF AMERICA M AKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING

BUT NO T LIM ITED TO ANY IM PLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO TH E TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO THE EXTENT

PERM ITTED BY LAW.

Note:

Some states and provinces do not allow the exclusion

or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. So me

states do not allow limitations on ho w long an implied

warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also

have other rights that vary from state to state and province to

province.

Note:

All Products returned to NEC Corporation of America

for service M U ST have prior approval. This ma y be obtained

by calling 1-877-NEC-00 64.

This Product is warranted in accordance with the ter ms of this

limited warranty. Co nsumers are cautioned that Product

performance is affected by system configuration, software, the

application, Customer data, and operator control of the system,

among other factors.

While NEC Corporation of America products is co nsidered to

be compatible with many systems, the specific functional

implementation by the Customers of the product may vary.

Therefore, the suitability of a product for a specific purpose or

application must be determined by the Customer and is not

warranted by NEC Corporation of America. For more

informatio n, telephone 1-877-NEC-0064.

Eligible Locations for 4-Hour Support for the NEC Express5800/A1160 Server

4-Hour onsite support for the NEC Express5800/A1160 is

limited to 120-mile radius of the major metro cities indicated

in the table below and is based upon zip-code. You may

determine eligibility by speaking with NECAM’s technical

support teams and or your NECAM Sales Representative.

Alba ny, NY 12 205 Denver , CO 45 4 14 Lon g I s la n d, N Y

11 75 3

Por tla n d, O R

97 06 2

Tampa, FL 3 3 634

Albuque r que, NM

87 10 7

Des M oi n es, IA

50 39 8 Lo s Ange les , CA Rale ig h, N C

27 60 9

Tol edo , O H 43 528

Alle ntow n, PA 18 103 Detro it, MI 4 80 83 Lo uisvi lle ,

KY40 207 Re n o, NV 8 95 02 Washin gto n, DC.

Ancho rag e, AK

99 50 3 Dove r, DE 1 990 1 Madi son, WI

53 71 6

Rich mond, VA

23 22 8

White Pla ins, N Y

10 60 4

Atla n ta, G A 30 0 93 Evan s vill e, IN

47 72 8

Me mphi s , T N

38 13 4

R oa no ke , V A

24 01 8

Wichi t a, KS

67 20 6

Austin, T X 78 7 59 Far go, ND 58 102 Mia mi, F L 33 1 72 Roch e ster , N Y

14 42 5

Wins t o n-Sa le m,

Bal timore , MD 2 10 9 3 For t Way ne, IN

46 80 4

Milw au ke e , WI

53 00 5

Roc kf o r d, IL

61 10 3

Young stow n, OH

44 51 5

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