NEC XEN IPK DIGITAL TELEPHONE Manual de usuario

DIGITAL TELEPHONE USER GUIDE

NEC Xen Phone User Guide Cover 18/7/2003 3:54 PM Page 1

2/8

Xen IPK Digital Telephones

Dterm Series i8 line display

Dterm Series i16 line

(LCD) display

Dterm Series i16 line display

with 16 DSS/BLF One Touch

Keys

1. Speaker

2. Line Keys/Feature Access Keys

3. Dial pad/Dedicated Function Keys

4. Microphone

5. Volume Control

6. Large LED

7. Alphanumeric Display (LCD)

Dterm Series i16 line

(LED) display

14 5

911

8. One Touch Keys

9. Handset

10. Built-in Headset Jack

11. Soft Keys

12. Directory Key (DIR)

13. Message Key (MSG)

14. Microphone Key (MIC)

NEC Xen Phone User Guide Cover 21/7/03 1:51 PM Page 2

Table of Contents

General Information

Answering Calls Pages 2 – 3

Making Calls

Microphone Control

Handsfree Calls

Placing a call on Hold Pages 4 - 6

Transferring Calls

Conference

Conference Bridge

Call Park - System

Station Busy/No Answer Options Pages 6 - 9

Outside Call Dialling Options Pages 9 - 10

Call Pickup

Paging

Background Music

Call Forwarding Pages 11 - 12

Call Forwarding Destination

Customised Message

Set Relocation

Station Outgoing Lockout

Account Code Entry

Account Code Forced/Verified Pages 13 - 14

DISA Password

ACD/UCD

Volume Control

Programming Pages 15 - 16

Feature Access Keys

One Touch Keys

Speed Dial Name Input Pages 17 - 18

Quick Entry Guide

Quick Reference Guide Pages 19 - 20

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 1

General Information

The following should be considered when reviewing this User Guide:

Instructions are provided for the NEC Xen IPK digital telephones (Dterm Series i).

All operational instructions assume Prime Line Pickup is assigned to

intercom dial tone, Ringing Line Preference is assigned to all telephones,

a Call Appearance and Call Arrival key has been assigned to all digital

telephones and only a single tenant has been assigned in the system.

All access codes listed are standard; some may vary based on system

assignment. Please consult your authorised NEC Dealer for the access codes

applicable to your system.

Access to many features is based on system assignments. Not all features

may be available from your telephone.

Digital telephones are equipped with displays to provide useful call processing

information such as digits dialled, recall indications, feature confirmation, etc.

Xen IPK digital telephones also show features accessible by the soft keys.

Lamp Status

Line Keys:

Incoming Call

Held Call - Your telephone

Held Call - Other telephone

Call in progress

Your telephone

Other telephone

Hold recall

Feature Key:

DND Set

Call Forward Set

Callback Request

Other:

Held Intercom Call

Microphone On

Handset Muted

Conf LED Flashing Red

Mic LED Steady Red

Mic LED Flashing Red

Intermittent Flashing Red

Slow Flashing Red

Rapid Flashing Green

Rapid Flashing Red

Slow Flashing Green

Slow Flashing Red

Rapid Flashing Red

Slow Flashing Green

Slow Flashing Red

Steady Green

Steady Red

Intermittent Flashing Green

Large LED: (360˚ Visual Ring Indicator)

Incoming calls

(CO/PBX, DIT or ANA)

Incoming intercom,

TIE Line or DID Call

Message from Attendant

Voicemail Message

Function

LED Indications

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 2

Answering Calls

Ringing Calls

Lift Handset

Converse

Note: When assigned the delayed ringing feature, incoming calls will first ring at a

primary station. If the call is unanswered after a preprogrammed time

interval, calls will also ring at the assigned secondary station.

Ringing Calls To A Call Arrival Key

Lift handset

Converse

Note 1: A Call Arrival key must be assigned to appear and ring at a Line

Key/Feature Access Key.

Note 2: A Call Appearance key must be available to answer an incoming

outside call.

Voice Announce Calls

Ensure microphone (MIC) LED is lit

Adjust Speaker volume or as needed

Respond handsfree

Note: The handset may be used at any time during the conversation

Camp-on (Call Waiting)

Receive camp-on tone while on another call

Replace handset to disconnect present call OR press Hold and press the

Hookswitch to converse with second party.

Call Alert Notification

With a call in progress

Receive Call Alert Notification

Press Hold, converse with second party

Note 1: The second call may be placed on hold if the line appearance is assigned or

if a Call Appearance key is available

Note 2: Press flashing Line Key, Call Appearance key or Conf key to return to the

first call.

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Making Calls

Internal Calls

Lift handset

Dial station number or 9for the attendant (or reception)

OR press Feature Access Key or One Touch Key programmed for

Direct Station Selection

Voice announce after tone burst or wait for ringing call to be answered.

Note 1: When calling a digital telephone, dialling 1 after the station number will

change ringing to voice or voice to ringing.

Note 2: To directly access a personal voice mailbox on the Xen Mail system, press

Message or dial 7after dialling the station number.

Outside Calls

Lift handset

Dial trunk access code i.e 0

OR press idle Outside Line Key

Dial telephone number

Converse

Preset Dialling

Dial the desired number

Lift handset

Converse

Last CO/PBX Number Redial

Lift handset

Press Redial

Dial Last Number Redial code #

Converse

Speed Dial –Using The Redial key

Lift handset

Press Redial and dial Speed Dial Memory Location:

Station Speed Dial 80-99

System Speed Dial 00-79

OR press Feature Access key or One Touch Key programmed for

Station Speed Dial

Converse

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 4

Speed Dial –Using The Softkeys

Press the SYS. or STA. Softkey ( )

(System or Station Speed Dial respectively)

Press the UP or DOWN softkey ( ), repeatedly until the desired

name/number is displayed.

To search alphabetically (optional step):

Press the dial key showing the first letter of the name to be dialled

Continue to press this dial key until the desired letter is displayed

Press *to display the first match corresponding the chosen letter

Lift handset to dial the displayed name/number

Trunk Queuing

After dialling trunk access code or pressing a busy Line Key and receiving a line

busy indication:

Dial Trunk Queue set code 78

Replace handset

Note: When a line is available, your telephone will ring: lift handset and place call.

Microphone Control

Press MIC

Press Feature

Dial MIC On/Off code 1

Note 1: Lit MIC LED indicates MIC on

Note 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key

Note 3: If talking on handset rather than handsfree, the handset microphone will be

muted and the MIC LED will flash.

Handsfree Calls

Press Speaker, LED lights

Ensure MIC LED is lit

Place internal or outside call

Converse

Press Speaker to disconnect call

Note: The handset may be used at any time during the conversation. To resume

handsfree operation or to monitor a call, press Speaker (LED lights) and

replace handset.

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 5

Group Listening

With a call in progress via the handset/headset:

Press Speaker, then the LED Lights

Converse. Conversation is heard over the speaker and the handset/headset.

Only the handset/headset may be used to respond.

Press Speaker to cancel the Group Listening mode

Note: When switching from Group Listening mode to the Handsfree Mode, it is

recommended that the Microphone be turned off.

Placing A Call On Hold

Non-Exclusive Hold

With a call in progress:

Press Hold

Exclusive Hold

With a call in progress:

Press Feature

Press Hold

Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or

Conf key (for internal calls).

Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with

the held line appearance or Call Appearance key.

Note 3: After a preprogrammed time, the held call will recall to the originating

station.Once in a recall condition, Exclusively Held calls can be retrieved from

any station with the held line appearance or Call Appearance key.

Transferring Calls

Using Manual Dial Using Direct Station

Selection (DSS)

With a call in progress: With a call in progress:

Press Transfer Press Transfer

Dial station number Press programmed DSS

Announce call (optional) Announce call (optional)

Replace handset Replace handset

Note 1: If the called station is busy, replace handset to initiate a camp-on.

Unanswered camp-ons and unscreened transfers will recall to the attendant

telephone. After answering the recall, pressing Feature 86 will transfer the

call to the personal voice mailbox of the station number dialled.

Note 2: To return to the original party, press flashing Line Key, Call Appearance

key or Conf key.

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 6

Note 3: A Feature Access Key or One Touch Key may be assigned for DSS.

Note 4: To transfer a call directly to a personal voice mailbox, press Message or dial 7

after dialling the station number.

Conference

With a call in progress:

Press Conf

Place second call (internal or external)

Announce conference

Press Conf to establish conference

Note 1: Repeat above procedure to add an additional party. (Max 2 outside parties).

Note 2: An unsupervised conference may be established by pressing the Conf key

again, after the conference has been established. The parties may continue to

converse in private. Press the flashing Conf key to return to the conversation.

Conference Bridge

To make a call using a conference Bridge:

Call a Conference Bridge extension.

When the voice prompt is heard, enter the password and press #.

Start the conference call.

Start a conference call from an incoming outside call using an Automated

Attendant:

Call an outside line that is answered by an Automated Attendant.

Dial the extension of the Conference Bridge.

When the voice prompt is heard, enter the password and press #.

Start the conference call.

Start a conference call from an off-premise location:

Call a line that is directed to the Conference Bridge.

When the voice prompt is heard, enter the password and press #.

Start the conference call.

Start a conference call from an incoming outside call using an Attendant:

Call the Attendant and ask to be transferred to a Conference

Bridge extension.

Wait until the transfer is complete.

When the voice prompt is heard, enter the password and press #.

Start the conference call.

Note: Default passwords: Conference #1 = 0001

Conference #2 = 0002

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 7

Call Park - System

Set Retrieve

With a call in progress: From any station:

Press Transfer Lift handset

Dial Call Park Set code 4*Dial Call Park Retrieval code 4#

Dial Call Park location 0-9 Dial Call Park Location 0-9

Replace handset Converse

Note: If the dialled Call Park location is busy, dial another Call Park location (0-9).

Station Busy/No Answer Options

Automatic Callback

Set Answer

When calling a busy digital When both telephones are idle

telephone: originating telephone rings:

Dial Automatic Callback code 0Lift handset

Replace handset Call is placed automatically

Callback Request

Set Answer

When calling a busy or Receive display and/or Feature

unanswered digital telephone: LED message indication:

Dial Callback Request code #Lift handset

Replace Handset Dial #; request originator is

automatically called

Repeat above procedure to

respond to additional messages

Note: Callback messages are automatically cancelled once the originating station is

called. Callback Request access code # must be assigned in system programming.

Tone Override

Set Answer

When calling a busy digital telephone: With a call in progress:

Dial Tone Override code *Receive tone override signal †

to send tone Press Hold

Wait for signalled party to answer Converse with second party

†If handsfree, a visual indication only (*) will be provided on the telephone’s display.

Note: An Override Tone will be sent each time *is pressed.

NEC Xen Phone UserGuide 18/7/2003 3:56 PM Page 8

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