Napoleon B36NTREA-1 Manual de servicio

PIB#: TBF-008N

Valued Napoleon Hearth Partners,

In response to the unprecedented global supply chain backlog and to provide our customers with product where

possible, Napoleon will begin oering an electronic ignion alternave on the B36, B42, GX36 and GX42 models

for sale in all regions. While this change does not aect the overall look or performance of the replace, it is

something you need to be aware of from a sales and service standpoint.

We want to ensure your team is aware of some dierences between the SIT electronic ignion system used in the

B36NTRE-1, B42NTRE, GX36NTRE and GX42NTRE and the new Dexen alternate system that we are introducing

in the B36NTREA-1, B42NTREA, GX36NTREA and GX42NTREA. Knowing these dierences will be key to providing

clear communicaon with your customers.

Your sales team will need to know that the EFCN/EFCP remote opon is not compable with the B36NTREA-1,

B42NTREA, GX36NTREA and GX42NTREA models and that an an-condensaon switch (ACS) is not available.

If a remote opon is required, the F45/F60 will need to be purchased. You will also need to be aware that the

following opons for these models are dierent and ask them to refer to the list below.

SUBJECT: Adding Dexen Electronic Ignion to the Ascent™ Line

Issued To: All Napoleon Hearth

Dealers

Contact: Customer Solutions Department

Original Issue

Date:

September 17, 2021 Contact

Phone:

1-888-721-8324

Revised: Contact

Email:

[email protected]

Model or series

a󰀨ected

B36NTREA-1/B42NTREA/GX36NTREA/GX42NTREA

To our Valued Hearth Partners:

TECHNICAL BULLETIN

HEARTH DIVISION

Model # NG-LP Conversion Kit Power Vent Adapter Kit

B36NTREA-1 W175-0763A PVA-ASCENT

B42NTREA W175-0770A PVA-ASCENT

GX36NTREA W175-0771A PVA-ASCENT

GX42NTREA W175-0775A PVA-58ASCENT

PIB#: TBF-008N Page 2

TECHNICAL BULLETIN

HEARTH DIVISION

The Dexen control system is powered by a 3V AC adaptor/transformer and has a baery backup that uses 2 D cell

baeries. The pilot on the Ascent™ models remains the same, however new to the system is an alternate Dexen

H3V gas valve. For those familiar with the original Dexen 6003 system we used previously, the troubleshoong

remains mostly the same with some minor dierences. A troubleshoong manual will be available at the end

of September. Dexen H3V wiring diagram shown below for your convenience. Please also refer to the product

installaon manual for the replacement part numbers.

Orders will be automacally switched out to the B36NTREA-1, B42NTREA, GX36NTREA and GX42NTREA. You

will receive a new order conrmaon as soon as completed. Should you have any quesons please contact your

Napoleon Account Execuve and as always thank you for your support.

Please follow this link for the NED course to learn more about this change: Gas Fireplace Alternates Program

If you have any quesons regarding this bullen, or any other concerns, please contact our Hearth Customer Solu-

ons Department at 1-888-721-8324

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