Multitech MultiModem MT5634ZBA-V-V92 Manual de usuario

MT5634ZBA-V-V92

User Guide

Modem with Voice, V.92 D t ,

nd Super G3 F x

MultiModemZBA-V-V92 User Guide

MT5634ZBA-V-V92

S0000244 Revision A

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions

Revision Date Description

A 04/03/02 Initial release.

Trademarks

MultiModemZBA, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,

Inc. Microsoft, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, and

Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United

States and/or other countries. All other brand and product names mentioned in this publication are

trademarks or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;

5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;

5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;

5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

Notice

Though this modem is capable of 56K bps download performance, line impairments, public telephone

infrastructure, and other external technological factors currently prevent maximum 56K bps connections.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

Contents

iii

MultiModemZBA-V-V92 User Guide

Table of Contents

Chapter 1 - Introduction............................................................................................... 2

Product Description ........................................................................................... 2

We Supply ........................................................................................................... 3

You Supply .......................................................................................................... 3

Chapter 2 - Installation.................................................................................................. 5

Safety Warnings ................................................................................................. 5

Step 1: Mount the Feet ....................................................................................... 5

Step 2: Change the Internal Jumpers ............................................................... 6

Opening the Modem ........................................................................................... 6

Location of the Jumpers .................................................................................... 7

Changing the Dial-Up/Leased-Line Jumpers ................................................... 7

Changing the Voice Jumper .............................................................................. 7

Step 3: Connect the Modem to Your System ................................................... 8

Step 4: Install the Modem Driver ..................................................................... 10

Step 5: Configure the Modem for Your Country ............................................ 11

Step 6: Install and Configure Your Software.................................................. 12

Chapter 3 - Operation.................................................................................................. 14

Front Panel ........................................................................................................ 14

Configuring the Modem ................................................................................... 15

PhoneTools Features ....................................................................................... 15

Leased Line Operation ..................................................................................... 16

V.92 Operation .................................................................................................. 17

Connecting to the Internet ............................................................................... 17

Dial-Up Networking .......................................................................................... 18

Sending a Fax ................................................................................................... 18

Contents

MultiModemZBA-V-V92 User Guide

Chapter 4- AT Commands, S-Registers, and Result Codes .................................... 20

AT Commands .................................................................................................. 21

S-Registers........................................................................................................ 40

Result Codes..................................................................................................... 43

Chapter 5 - Remote Configuration ............................................................................. 47

Basic Procedure ............................................................................................... 47

Setup.................................................................................................................. 47

Chapter 6 - Callback Security..................................................................................... 57

Setup.................................................................................................................. 57

Calling Procedures ........................................................................................... 60

Callback Security Commands ......................................................................... 62

Callback Assignments Form ........................................................................... 66

Chapter 7 - Modem on Hold Operation ...................................................................... 68

What Is Modem on Hold? ................................................................................. 68

The Modem on Hold Program.......................................................................... 68

Using Modem on Hold...................................................................................... 71

Chapter 8 - Solving Problems .................................................................................... 74

None of the Indicators Light ............................................................................ 74

The Modem Does Not Respond to Commands .............................................. 75

The Modem Cannot Connect When Dialing ................................................... 76

The Modem Disconnects While Online........................................................... 77

The Modem Cannot Connect When Answering ............................................. 78

File Transfer Is Slower Than It Should Be ...................................................... 78

Data Is Being Lost ............................................................................................ 78

There Are Garbage Characters on the Monitor.............................................. 79

The Modem Doesn’t Work with Caller ID ........................................................ 79

Fax and Data Software Can’t Run at the Same Time..................................... 79

Contents

MultiModemZBA-V-V92 User Guide

Appendix A - Regulatory Compliance ....................................................................... 81

FCC Part 68 Telecom........................................................................................ 81

FCC Part 15 ....................................................................................................... 82

Fax Branding Statement .................................................................................. 82

Canadian Limitations Notice ........................................................................... 83

Industry Canada ............................................................................................... 83

International Modem Restrictions ................................................................... 83

EMC, Safety, and R&TTE Directive Compliance ............................................ 84

New Zealand Telecom Warning Notice ........................................................... 84

South African Notice ........................................................................................ 85

Appendix B - Technical Specifications ..................................................................... 86

Appendix C - Upgrading the Modem’s Firmware ..................................................... 88

Introduction....................................................................................................... 88

Upgrade Overview ............................................................................................ 88

Appendix D - Installing a Modem Under Linux ......................................................... 91

Introduction....................................................................................................... 91

Standard Linux Serial Port Definitions ........................................................... 91

Installation......................................................................................................... 91

Setup.................................................................................................................. 91

Appendix E - Connecting to a Cisco Router ............................................................. 93

Connecting to a Cisco Router Console Port .................................................. 93

Console Port Connections............................................................................... 95

Remote Configuration ...................................................................................... 95

Appendix F - Warranty, Service, and Technical Support......................................... 97

Multi-Tech Systems, Inc. Warranty & Repairs Policies ................................. 97

Online Warranty Registration .......................................................................... 99

Service............................................................................................................... 99

Replacement Parts ......................................................................................... 100

Technical Support .......................................................................................... 100

Internet Sites ................................................................................................... 100

Index .................................................................................................. 102

Chapter 1

Introduction

1 Introduction

MultiModemZBA-V-V92 User Guide

*Though this modem is capable of 56K bps download performance, line impairments, public

telephone infrastructure, and other external technological factors may prevent maximum

56K bps connections.

Chapter 1 - Introduction

Congratulations on your purchase of the MultiModemZBA-V-V92 modem. You have acquired one of

the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem

manufacturers: Multitech Systems, Inc. This user guide will help you to install, configure, test and use

your modem.

Product Description

The Multi-Tech MT5634ZBA-V-V92 external modem provides high-speed data transfer and fax

capabilities for small businesses, telecommuters, and SOHO users. Its support of the ITU-T V.92

protocol enables downstream transmissions at speeds up to 56 Kbps* and upstream transmissions at

speeds up to 48 Kbps when connected to V.92-compatible Internet service providers. Transmissions

between the MT5634ZBA-V-V92 and other client modems are limited to 33.6K bps, as are upstream

transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more

than once on the telephone network.

The MT5634ZBA-V-V92 also supports “Super G3” ITU-T V.34 fax communications at speeds up to

33.6K bps with Class 2.1 fax commands.

Modem features include Plug and Play operation, callback security, and remote configuration. In

standard mode, the modem can store up to four command lines or telephone numbers of up to 40

characters each in nonvolatile memory. In callback security mode, it can store up to 30 passwords

and dialing strings. Other modem capabilities include modem-on-hold, AT&T calling card tone

detection, pulse and tone dialing, adaptive answer, DTR dialing, U.S. Caller ID reporting, two-wire

leased-line operation, 11-bit operation, V.42 error correction, V.42bis and V.44 data compression,

and self-resetting lightning protection.

Please note that some V.92 features are turned off in the factory default configuration, and may need to

be turned on, depending on your needs. For more information, see “V.92 Operation” on page 17.

1 Introduction

MultiModemZBA-V-V92 User Guide

We Supply

ÖAn MT5634ZBA-V-V92 data/fax/voice modem

ÖA set of four self-adhesive plastic feet

ÖA printed

Quick Start Guide

ÖA MultiModemZBA installation CD containing modem drivers, this

User Guide,

data communications

software, and other programs+

ÖA universal power supply and, if applicable, a power cord

ÖA 9-pin to 25-pin serial cable

A localization kit is included with the modem in some countries, and purchased separately in others. The

kit can include any or all of the following items:

An RJ-11 telephone cable

An adapter to connect the RJ-11 cable to your local telephone service

A country-specific power cord

The following illustration shows how the modem is packaged for different countries. Please use this

information to check the contents of your package.

(Ordered separately)

Telco adaptor, power cord

and RJ-11 phone cable

LK-ZBA-XXXX

odem Installation

Universal

power supply

RS-232

cable

T5634ZBA-V-V92

odem Installation

Universal

power supply

RS-232

cable

T5634ZBA-V-V92

Euro-style power cord

and RJ-11 phone cable

LK-ZBA-Euro

odem Installation

Universal

power supply

RS-232

cable

T5634ZBA-V-V92

U.S.-style power cord

and RJ-11 phone cable

LK-ZBA-US/NA

Figure 1–1. Localization kits

The localization kit order number for your country can be found on the Multi-Tech Web site at

http://

www.multitech.com/GlobalModem/order/localkits.asp

If any item is missing, please contact Multi-Tech Systems or your dealer/distributor (see Appendix F for

information on contacting Multi-Tech via telephone, fax, or the Internet).

You Supply

ÖA computer with an available serial port

ÖA nearby AC power outlet

ÖA nearby telephone line jack

ÖA nearby two-wire leased line jack or terminals (optional)

Chapter 2

Installation

2 Installation

MultiModemZBA-V-V92 User Guide

Chapter 2 - Installation

This chapter shows you step-by-step how to set up your Multi-Tech data/fax/voice modem and make

your first calls.

Safety Warnings

•Use this product only with UL- and CUL-listed computers (U.S.A. and Canada)

•To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

•Never install telephone wiring during a lightning storm.

•Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

•Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

•Use caution when installing or modifying telephone lines.

•Avoid using a telephone during an electrical storm; there is a risk of electrical shock from

lightning.

•Do not use a telephone in the vicinity of a gas leak.

Step 1: Mount the Feet

The modem comes with a strip of self-adhesive plastic feet, which you can optionally mount on the

modem. To install the feet, simply peel them from their paper strip and press them into the recesses

on the bottom of the modem.

Figure 2-1. Mounting the feet.

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