Multitech MT5634ZPX Manual de usuario
.
Owner’s Manual
82072202 Revision C
#MT5634ZPX
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved. Copyright © 1999 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Date Description
A(12/22/97) Manual released.
B(06/15/98) Editorial update, all pages at Rev B.
C(03/29/99) Revised to distinguish Type 1 and 2 boards.
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem,
MultiModemII, MultiModemµ, Multi-Tech and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
iii
Contents
Chapter 1 - Introduction and Description
Congratulations ................................................................................ 8
What is in Your Modem Package? ..................................................11
How to Use This Manual .................................................................11
Typographic Conventions............................................................... 13
Chapter 2 - Installation
Introduction .................................................................................... 16
What You’ll Need ............................................................................ 16
Safety Warnings ............................................................................. 17
Installation ...................................................................................... 17
Configure the MultiModemZPX DIP-Switches and Jumpers.......... 19
Windows 95 Plug and Play ...................................................... 19
Non PnP .................................................................................. 21
Non-PnP COM Ports & IRQAddress -- Type 1 Board ............. 22
Non-PnP COM Ports & IRQAddress -- Type 2 Board ............. 24
Sound Card Considerations ........................................................... 25
Install the MultiModemZPX into the Computer ............................... 26
External Connections ..................................................................... 27
Cabling for Type 1 Board ......................................................... 28
Cabling for Type 2 Board ......................................................... 29
Installing Drivers............................................................................. 30
Verifying Configuration ................................................................... 30
Is Your MultiModemZPX Ready for Use?....................................... 32
Operating Your MultiModemZPX .................................................... 33
Simple Operations.......................................................................... 34
Software Configuration................................................................... 34
Testing the MultiModemZPX’s Data Functions in Windows 95 Plug
and Play ......................................................................................... 35
Testing the MultiModemZPX’s FAX Functions in Windows 95 Plug
and Play ......................................................................................... 37
Other Ways to Access Microsoft Fax ............................................. 38
Testing the MultiModemZPX’s Voice Function ............................... 38
iv
MultiModemZPX’sAnswering Machine Test ............................ 39
Loopback Testing ..................................................................... 39
MultiModemZPX’s Speakerphone Test .................................... 39
Configuring Communications Software .......................................... 40
Chapter 3 - AT Commands, Result Codes
and S-Registers
Introduction .................................................................................... 46
AT Commands................................................................................ 46
S-Registers .................................................................................... 58
Result Codes.................................................................................. 62
Chapter 4 - Troubleshooting
Introduction .................................................................................... 66
Initial Checklist ............................................................................... 66
Common Problems ........................................................................ 67
The Modem Does Not Respond to Commands ....................... 67
The Modem Dials But Cannot Make a Connection .................. 69
The Modem Disconnects While Online.................................... 71
The Modem Cannot Connect WhenAnswering ....................... 72
File Transfer Appears Slower Than It Should .......................... 72
Data Is Being Lost ................................................................... 72
ThereAre Garbage Characters on the Monitor........................ 73
Fax and Data Software Won’t Run at the Same Time ............. 73
Chapter 5 - Warranty, Service and
Tech Support
Introduction .................................................................................... 76
Limited Warranty ............................................................................ 76
Online Warranty Registration................................................... 77
Technical Support........................................................................... 77
Recording Modem Information................................................. 78
Service..................................................................................... 79
The Multi-Tech BBS ....................................................................... 79
Logging on to the Multi-Tech BBS............................................ 80
v
Downloading a file.................................................................... 80
About the Internet........................................................................... 82
About the Multi-Tech Fax-Back Service ......................................... 82
Appendices
AppendixA: Regulatory Compliance.............................................. 84
FCC Part 68 Telecom............................................................... 84
FAX Branding Statement ......................................................... 86
Canadian Limitations Notice .................................................... 86
Compliance with BABT Requirements..................................... 87
Class B Statement ................................................................... 90
FCC Part 15 ...................................................................... 90
Industry Canada ................................................................ 91
European Low Voltage Directive.............................................. 91
Compliance with BS6305, BS6320, BABT/SITS/82/005S ....... 92
Compliance with BS6789 Section 3.1 & Part 2........................ 93
Compliance with BS6328 Part 1 .............................................. 94
EMC, Safety, & Terminal Directive Compliance ....................... 94
Australian and New Zealand Modem Warning Notice ............. 95
Appendix B: Technical Specifications............................................. 97
Appendix C:ASCII Conversion Chart............................................101
Index
......................................................................................................102
vi
Chapter 1: Introduction and Description
MT5634ZPX
8
Owner’s Manual
Congratulations
Congratulations on your purchase of one of the finest internal
data/fax/voice modems available today: the MultiModemZPX™
from Multi-Tech Systems.
The MultiModemZPX is an internal, half-length, fax modem card
that can be plugged into any 16-bit ISA expansion slot. Your
MultiModemZDX incorporates a new modem technology called
K56flex
TM
that enables Internet connections at data rates up to
56 Kbps over standard telephone lines. K56flex technology is
able to propel data downstream from the Internet to your
computer at speeds of up to 56 Kbps because data is digitally
encoded instead of modulated. Upstream transmission, mostly
keystroke and mouse commands from your computer to the
central site, continues to flow at the conventional data rate of
33.6 Kbps.
Your MultiModemZPX offers interactive automatic dialing, as
well as command mode option configuration. You can store two
command line/telephone numbers, of up to 40 characters each,
in the modem’s nonvolatile memory. The modem pulse or tone
dials and recognizes dial tones and busy signals for reliable call-
progress detection. The modem can detect AT&T calling card
tones. It is FCC-Registered for connection to telephone networks
without any Data Access Arrangements (DAAs).
This owner’s manual will help you to install, configure, use, and
troubleshoot your modem.
Note: Though this modem is capable of 56 Kbps download
performance, line impairments, public telephone infrastructure
and other external technological factors currently prevent
maximum 56 Kbps connections.
MT5634ZPX
9
1 Introduction and Description
The MultiModemZPX is a full-featured internal data/fax/voice
modem designed for Pentium computers in either Windows Plug
and PlayTM or non-Windows environments.
General features include:
• Compliance with major ITU-T, TIA, and EIA international
standards to ensure compatibility with other modems.
• Distinguishes data, fax, and voice calls.
• Easy Windows 95 Plug and Play (PnP) and non-Windows
installation.
• Compliance with the V.80 standard, allowing video
conferencing over analog telephone lines with any H.324
video phone system.
Data
• Supports K56flexTM for data transmission speeds up to
56 Kbps, while maintaining compatibility with lower-speed
modems.
Note the K56flex standard asymmetrically transfers data—
client downloads at speeds up to 56 Kbps; client uploads at
speeds up to 33.6 Kbps.
• Supports the enhanced ITU-T V.34 standard, with data
transmission speeds to 33.6K bps, while also maintaining
compatibility with lower-speed modems.
• Supports K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K,
2.4K, 1.2K, and 0-300 bps.
• Automatic fallback to slower speeds in noisy line conditions,
and fall-forward to faster speeds as conditions improve (line
qualitymonitoring).
• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.
• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
MT5634ZPX
10
Owner’s Manual
• H.324 compliant (videophone ready).
• Automatic disabling of compression when transferring
already-compressed files.
• Autodial, redial, pulse (rotary) and touch-tone dial.
• Dial tone and busy signal detection for reliable call-progress
detection.
• Distinctive ring support to route voice, data, or fax calls on a
single phone line.
• Plug and Play (
PnP
) serial support.
• FlashROM upgradable.
• Compatibility with the standard AT command set used by
most communication programs.
• Stores up to two telephone numbers.
Fax
• Supports V.17, Group 3 fax communication standards,
allowing it to communicate with other fax modems as well as
with fax machines.
• Responds to Class 1 and Class 2 fax commands, enabling it
to exchange editable and encrypted faxes with other
Windows 95 computers.
• Sends and receives faxes from your computer at 14,400
bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
Voice
• Full-duplex speakerphone support with adjustable speaker
volume control. Can record and play back answering
machine messages using optional microphone and speaker.
• Remote/local telephone answering machine (TAM)
capabilities include voice mail control, record/playback, and
call screening.
• Supports the TIA/EIA IS-101 AT+V voice command set.
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