Motorola DSR 550 Manual de usuario

DSR 550 Satellite Receiver

Download Installation Manual

To Be Used with Initial Production Units ONLY

Note: Screen content displayed in this manual will vary. This

depicts a beta version of the firmware, and does not represent

the final look and feel of the product.

22 October 2003

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320190-000 for details.)

MOTOROLA, the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. All othe

roduct or service names are the property of their respective owners.

This Motorola document is intended to assist an installer on installation, download, and activation process for

the DSR550 satellite receiver set-top box (STB).

Record STB

unit address

Please record the STB unit address (UA) located on the

label on the rear panel of the STB. It is in the format:

000-XXXXX-XXXXX-XXX. This is required for

authorization later in the process.

U/A: 000 - __________ - __________ - ______

Initial

Assumptions

Outdoor electronics are installed and peaked at the Rainbow

1 satellite. Antenna and diplexor are properly wired to

STB.

STB is wired to television via RCA or remod outputs for

installation process only.

HD Component connections should be wired for Final

Configuration.

Plug in STB The STB will require less than 1 minute to fully power up.

When the power up is completed, a Setup Options screen

will appear.

Verify

Smartcard

Open up the smartcard front panel on the STB to verify that

the smartcard is in place. If no smartcard is present, please

notify Installs, Inc. of missing smartcard. A missing

smartcard will prevent video from being viewed.

Tune

Satellite

From the Setup Options screen menu, use the remote

control unit (RCU) to select option 4. Direct Tune to 255.

Verify DCII

Signal

Wait about 1 minute. A green satellite dish icon will appear

on the STB front panel display. This indicates that you

have acquired the correct Rainbow 1 signal are ready to

receive authorization. If the icon remains red, it indicates a

problem with antenna dish pointing angle, or the wiring

between the antenna electronics and the STB.

If the green satellite dish icon does not appear, you can

verify that your signal strength is at an acceptable level by

pressing option 2. Installer Setup, then option 1. Tune

Satellite Signal.

The Signal Level Number should be about 30. The signal

strength meter bar should be green as well. Press the back

key on the RCU to get back to the Setup Options screen.

View Status

Screen

The STB is now ready to be authorized. Please pull up the

following screen to monitor the authorization process.

Note: If you have already received trips on a prior

installation, the receiver may go directly to cycling the

‘Light Pipes’ in the Download Operation step. If so, go to

the Download Operation step.

Select Option 2. Installer Setup.

Selection Option 2. Reportback.

The following menu will appear. The Trip Count field

should be zero (0). After authorization (see step below),

this field will increment indicating successful authorization.

Getting

Activated

Call the VoOm Call Center: (866) 522-8666 and tell the

ICOMs operator that you wish to have a Cablevision VoOm

unit activated. Provide the VoOm account number from

your workorder. The VoOm account number is the only

information you should provide to the VoOm CSR to look

up the customer. Ask them to authorize and have a

“refresh” (instant trip) sent to the unit. Provide the

serial number to the operator, and request that they send

multiple trips. Keep the operator on the phone until the

next step is completed.

After a few seconds, the Trip Count field will increment,

the TV screen will go black, and the STB front panel amber

“light pipes” will begin to cycle/flash.

If the Trip Counter field does not increment, and the TV

does not go black, the STB has not received the

authorization messages. Verify the correct unit address has

een recorded by looking at the rear panel label again.

Verify that the operator has used that exact U/A when

creating and authorizing the unit. Ask the operator if they

have authorized the unit with the correct tiers and channel

map.

Download

Operation

After the front panel amber “light pipes” have been blinking

for about 1 minute, pull the plug and power cycle the STB.

The “Download In Progress” screen will automatically

appear on the channel ¾ or the Composite Input on the TV.

The download screen is not visible on the Component Input

on the TV. The row that starts with DL: shows how far

along the download is. The last number in that row will

count down to zero (0) as the download files are received.

The download should take less than 20 minutes to complete.

There is a timer in the top right corner that should continue

to move. If the timer stops, wait a few minutes. If the timer

does not start to move again, call for assistance.

After the download is complete, the TV screen will go

black, and the STB front panel amber “light pipes” will

begin to cycle/flash.

Wait about 2 minutes for this operation to complete.

Note: Download files are delivered over the satellite in a

carousel manner. If the STB misses a file due to bad

weather, poor dish alignment, or some other anomaly, the

unit will have to wait until another pass of that file is

delivered over the satellite.

VoOm! After 2 minutes, the unit should automatically reboot, and

you should be watching TV! If after 3 minutes, the “light

pipes” are still flashing, pull the plug to reboot the STB.

Congratulations, download and initial activation is

complete! The STB video outputs may now be connected to

any of the standard definition or high definition TV or home

theatre video components in the homeowners system. The

video mode button may have to be pressed to match the

output mode of the viewing device. Once this is set, it

should not have to be set again. The lightbars (from top to

bottom) indicate the following video modes: 1080i,

720p,480p, 480i).

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