Motorola MT7711 Manual de usuario

User Manual

24x8 cable modem

plus AC1900 WiFi router

Model MT7711

2 Xﬁnity®

phone lines

NOTICE

This document contains proprietary information protected by copyright, and

this Manual and all the accompanying hardware, software, and

documentation are copyrighted. No part of this document may be

photocopied or reproduced by mechanical, electronic, or other means in any

form.

The manufacturer does not warrant that the hardware will work properly in

all environments and applications, and makes no warranty or representation,

either expressed or implied, with respect to the quality, performance,

merchantability, or fitness for a particular purpose of the software or

documentation. The manufacturer reserves the right to make changes to the

hardware, software, and documentation without obligation to notify any

person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

SAFETY

This equipment is designed with the utmost care for the safety of those who

install and use it. However, special attention must be paid to the dangers of

electric shock and static electricity when working with electrical equipment.

All guidelines of this manual and of the computer manufacturer must

therefore be followed therefore be allowed at all times to ensure the safe

use of the equipment.

CAUTION:

These precautions help protect you and your MT7711.

•Do not put the MT7711 or its power supply in water, since this is a shock

hazard.

•The MT7711 should normally be installed indoors. If you use it outdoors,

protect it from moisture and be careful about temperature.

•Your MT7711 should be operated in an environment that’s between 32

and 104° Fahrenheit (0 to 40° Centigrade).

•Your MT7711 should not be in a confined space. There should be room

for air flow around the top, front, and sides of the MT7711.

•Make sure to use your MT7711’s power supply and a compatible

electrical outlet.

•The coaxial cable's ground shield is intended to be connected to the

building's Earth ground. Attachment to Earth ground is typically

provided through your cable service provider's installation.

•MOTOROLA and MTRLC assume no liability for damage caused by any

improper use of the cable modem.

Table of Contents

Introduction 7

Quick Start 9

PACKAGED WITH YOUR MT7711 ......................................................................................................... 9

LET’S GET STARTED............................................................................................................................ 10

PREPARE TO ACTIVATE ....................................................................................................................... 12

ACTIVATE ......................................................................................................................................... 12

CONFIGURATION MANAGER .............................................................................................................. 14

WIRELESS ROUTER ........................................................................................................................... 15

TELEPHONE ADAPTER ....................................................................................................................... 16

FRONT PANEL LIGHTS ....................................................................................................................... 17

BATTERY PURCHASE OR REPLACEMENT .............................................................................................. 19

Telephone Adapter 20

TELEPHONE LIGHTS .......................................................................................................................... 21

MAKING AND RECEIVING CALLS......................................................................................................... 21

OPERATING ON BATTERY POWER AFTER POWER LOSS ......................................................................... 22

Alternate Ways to Connect Your Coax Cable

Connecting Devices to Your Cable

Modem/Router 23

CONNECTING A DEVICE VIA ETHERNET ............................................................................................... 24

CONNECTING A SMARTPHONE,TABLET OR OTHER WIRELESS DEVICE VIA WIRELESS ............................... 24

Setting up an HDTV, Streaming Media Device,

or Other Device 25

Accessing the Configuration Manager by

Using a Browser 26

Configuring Your MT7711 to Support Devices

and Applications with Special Requirements

FOR GAMES PLAYED ON GAME CONSOLES AND PCS,AND SECURITY CAMERAS ..................................... 32

TO CREATE A PORT FORWARDING RULE ............................................................................................. 35

Changing Wireless Settings 39

TO CHANGE THE NETWORK NAME AND PASSWORD ............................................................................ 41

WIRELESS GUEST NETWORKS ............................................................................................................ 42

Changing Firewall Settings 45

Tuning Wireless Performance 47

FOR THE 2.4 GHZ BAND: .................................................................................................................. 49

FOR THE 5GHZ BAND: ..................................................................................................................... 50

WIFI MULTIMEDIA (WMM)............................................................................................................... 52

Parental Control 55

SETTING UP A BLACKLIST................................................................................................................... 57

SETTING UP A WHITELIST .................................................................................................................. 59

SETTING UP TIMES WHEN INTERNET ACCESS IS ALLOWED AND NOT ALLOWED...................................... 62

VPN (Virtual Private Network) 64

Changing Your MT7711’s Username and

Password, and Resetting to Factory Defaults

CHANGING YOUR MT7711’S USERNAME AND PASSWORD .................................................................. 69

RESETTING TO FACTORY DEFAULTS .................................................................................................... 71

Configuring Alternate WiFi Security Settings

ALTERNATIVES TO WPA2 -- WPA, W EP, AND RADIUS ....................................................................... 72

ABOUT WIRELESS SECURITY .............................................................................................................. 74

HOW TO TELL IF YOUR CLIENTS SUPPORT WPA2................................................................................ 75

HOW TO CONFIGURE WIRELESS SECURITY FOR A RADIUS SERVER....................................................... 75

Troubleshooting Tips 76

WHAT IF ICAN’T MAKE AN INTERNET CONNECTION RIGHT AFTER INSTALLATION? .................................... 76

WHAT IF ICAN’T MAKE OR RECEIVE PHONE CALLS RIGHT AFTER INSTALLATION?....................................... 76

WHAT IF MY PHONE HAS NO DIAL TONE? ............................................................................................ 77

WHAT IF INCOMING PHONE CALLS DO NOT RING?................................................................................ 77

WHAT IF MY PHONE'S CALLER ID DOESN'T DISPLAY A NAME?................................................................ 78

WHAT IF MY MT7711 HAS BEEN WORKING THEN STOPS WORKING? ..................................................... 78

WHAT IF I’M GETTING INTERNET SERVICE BUT MY SPEED IS DISAPPOINTING? .......................................... 78

WHAT IF I'M TOLD THAT MY MT7711 ISN'T APPROVED BY MY CABLE SERVICE PROVIDER? ....................... 79

WHAT IF IAM CONNECTED WIRELESSLY BUT MY CONNECTION SEEMS SLOW OR KEEPS DROPPING? ........... 79

WHAT IF IDON’T KNOW MY MT7711’S WIRELESS NETWORK NAMES/SSIDS OR SECURITY KEY/PASSWORD?

....................................................................................................................................................... 79

WHAT IF ITHINK THAT WIRELESS DEVICES ARE INTERFERING WITH MY MT7711 WIRELESS ROUTER?......... 80

Support 81

WE LIKE TO HELP. ............................................................................................................................. 81

LIMITED WARRANTY.......................................................................................................................... 81

Compliance 82

Introduction

The Motorola Model MT7711 is a 24x8 DOCSIS 3.0 cable modem with a

built-in AC1900 WiFi router plus 2 telephone jacks that has 4 Gigabit Ethernet

ports. This model connects to Comcast Xfinity's cable Internet service with

Voice. Model MT7711 can provide shared Internet access to

Ethernet-capable and WiFi devices including computers, smartphones,

tablets, HDTVs, game consoles, security cameras, and streaming media

devices. The MT7711 is a dual-band WiFi router and supports clients that

operate on both the 2.4 and 5 GHz bands.

Basic Installation instructions for Model MT7711 are in the Quick Start that

comes with Model MT7711 and that is duplicated in Chapter 2 of this User

Guide.

Model MT7711 has a Configuration Manager that provides a lot of technical

information about Model MT7711 and that tells you how to do some useful

things as summarized below. Please note that some users will never need to

use the Configuration Manager.

Chapter 3: Telephone Adapter

Chapter 4: Alternate Ways to Connect Your Coax Cable

Chapter 5: Connecting Devices to Your Cable Modem/Router

Chapter 6: Setting up an HDTV, Streaming Media Device, or Other Device

Chapter 7: Accessing the Configuration Manager by Using a Browser

Chapter 8: Configuring Your MT7711 to Support Devices and Applications

with Special Requirements, like Games Played on Game Consoles and PCs,

and Security Cameras

Chapter 9: Changing Wireless Settings

Chapter 10: Changing Firewall Settings

Chapter 11: Tuning Wireless Performance

Chapter 12: Parental Control

Chapter 13: VPN (Virtual Private Network)

Chapter 14: Troubleshooting Tips

Quick Start

Packaged with your MT7711

Power Supply

Ethernet Cable

RJ11 Phone Cord

Coax Wrench

Velcro®Cable

Organizer

Para una Guía de Inicio Rápido en español, por favor

vaya a www.motorolanetwork.com/MT7711ir

Let’s get started

If you don’t have cable Internet service, please order that from your cable

service provider. Comcast Xfinity customers should also order phone service

if they want to use the MT7711 phone lines. This phone capability works for

Xfinity, but not for most other cable services since they use a different

version of PacketCable to deliver their phone service.

Now connect your MT7711 as shown on the following page.

Connecting to a Coax Cable

Please see the connection photo on the next panel. You connect

your MT7711 to a “live” coax cable. Sometimes a cable will already

be available. Sometimes there’s a coax wall jack available, and you

connect to the jack with a coax cable. Your MT7711 can also share a

coax cable attached to a TV by using a coax splitter. Please note that

a badly chosen splitter reduces a cable modem's speed; so if you

need to use a splitter, use a 2-way splitter whose top frequency is

1,000 MHz or higher.

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